ASM Retail Solutions Ltd reviews

ASM Retail Solutions Ltd reviews

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Fake and rouge trader

Same experience as everyone else. Ordered goods, took 2 months to turn up with no follow up at all even when pushed by email and no answer on mobile phone. Two out of the 4 Western Digital 3TB HDD's have just failed and WD say that they are no valid products ie. Fakes from China!!

Extremely p*ssed off for better words with this ar$ehole.

Don't let him rip you off and if you get hold of him -bust his balls for me will you?
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Avoid at all costs.

You are unlikely to get your product from this company. Do not be taken in by the low prices. (try Amazon for that)
online Live support does not ever work. Ordered item never arrived. Telephone line goes to answer machine. Emails are ignored. Eventually went legal through the UK small claims court https://www.moneyclaim.gov.uk/web/mcol/welcome
and successfully got my money back from them. You can do this too if you get caught out. You can claim back up if your purchase is below £5000. Good luck
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Disappoinment Awaits

Ordered a Coolermaster Storm Scout PC case from this con merchant on the 15th June. It was listed as being in stock and that delivery would take 7 working days. 4 days later I get an e-mail stating that my order's been "viewed" - what does this mean to a customer? Few hours later another e-mail stating my order's being "processed" - finally an order status I can relate to.

The 26th June (the estimated delivery day based on the date I placed the order and their delivery time) comes and goes. No PC case delivered. Logged into my account on their site to check my order status, and low it's still "being processed". And it was remanded into "being processed" hell for eternity. I never recieved any further communication from DealforU since the e-mail stating my order was now being processed.

For the next week and a half I made several attempts to phone them, but each attempt was a waste of time. All I ever got was either the engaged tone or an automated message about the number being unavailable or something. Tried the e-mail route using their contact page as well. Again, completely pointless. Didn't get a reply. The site even has Live Support, thing is it's always offline. Very handy.

Basically, once they have your money they do a bunk. They clearly don't give a damn about customer satisfaction, they just stick two fingers up at you and laugh most probably.

Thankfully, I paid using PayPal. So I ended up filling a dispute claim yesterday. Like other reviewers have noted, my claim went from the 'Dispute' stage to the 'Being reviewed by PayPal' stage instantly. That tells you something about this so called "retailer". Got a full refund from PayPal a few hours ago. Never had a dispute claim go through to completion that quickly before. The carpetbaggers even had the cheek to send me an e-mail after PayPal refunded my money telling me that my order was rejected.

In future I'll stick with the tried and tested retailers. While being a tad more expensive, they are at least courteous and professional. Just wish I'd done some digging before placing my order, then I would have avoided all this crap. Shame Trust Pilot force you to award 1 star, as I'd gladly give them zero stars.

AVOID AT ALL COSTS!!!!!!
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Beyond a Joke

Placed an order for a Gigaset C610IP on the 3/5/12, item was in stock.

Chased on 16/5/12 and received a reply promptly stating they were sorry about the delay as they had to order another one and it would be just over a week before it would arrive.

Item arrived on the 22/5/12.
The product was the German model, which they make no mention of on their website. They included 1 adapter for the plug. Sadly the product requires 2 plug adapters, one for the base and one for the phone charger. The lead to plug the phone in is also different, no adapter included and the guides in German ..... great .......

Obviously I have contacted them on multiple occasions and received no reply. Once they have your cash don't expect any further support or help.

Luckily Ive managed to find a suitable lead that works and borrowed another adapter so I can use it in the time being. Beware, I will certainly never order from them again!
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Two man Operation. Don't know if this review is fair but...

I checked reviews for this site (but got confused with deals4u.co.uk which got good reviews here). After placing an order, i was worried about the fact there was absolutly no sign of a delvery date on any of the invoices generated, plus the invoices looked a bit crappy, and had a really low small order no. (suggesting they don't do a huge volume of business).

I checked trust pilot again and realised that this company got terrible reviews.

Anwway i called up and eventually got through to them (they obviously have only one phone with no answer machine etc when its busy.... poor)

The guy on the phone was friendly enough, said the item was in stock but couldnt give me a delivery date. Due to the fact all the negative reviews said these guys lie etc, i thought it was best to cancel it, seeing as even though i asked 3 times he could not even say it would be delivered by next week.

Anyway the item was cancelled immiedtly on request which i got an email prooving.

I have given two stars based on the fact that this is obviously NOT a real company but a trader operating a very very small business. Due to that, and the fact he lists as much as a larger company, the fact he appears only to have one phone for the operation, no answering machine, no account system to verify orders etc etc, i would be incredibly wary about this company.

On the other hand he was 100% cool about me cancelling the order, which definatly earns a point!

Might not be quite a fair review as i cancelled the order, so take from it what you will. I orderd from another company, and it has already been dispatched! only a little more in money paid. If you want to take a risk with these guys i think it may be worth it if you are willing to wait, but i would imagine that after sales and support would be weak to non existant with only 2 people, so would advise against puchasing expensive monitors etc.
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Over 3 weeks, STILL no item.

Ordered a graphics card from them early march 16th, now 3 weeks later, still no item. It said i would receive confirmation email, up to date emails etc, i haven't received an email yet! I sent an email to the site several hours ago about my item, and no reply yet but i will give them til tomorrow to get back to me. If i hear no word then i will get PayPal to give me a refund and i'll be buying elsewhere, praise PayPal!
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Tried them didn't work

After reading both hot and cold reviews I decided it might be worth a try but didn't expect much. Waited a couple of days after the expected weeks delivery then emailed and again a couple more days after that but no reply received. I tried the phone number but that wasn't working either. Just an automated voice saying "Your account is locked"
Good review for PayPal though, a refund was processed in less than a couple of hours after a dispute was filed.
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Clearly never sent item, only + is quick refund.

My Item never arrived after the 7 day shipping period so I gave them another couple of days and then sent a querying email. Got no reply so sent a pay pal dispute.
I got a refund within 24hrs of starting the dispute, which is impressive but also clearly means that they still hadn't sent out my order! I never received any communication from the company beyond a clearly false your order has been dispatched email.

Avoid.
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F***ing AVOID THIS COMPANY

I payed £108 for a nice monitor from Dealforu.co.uk. I waited 2 weeks, and nothing arrived. I tried to contact the company, but had no reply.

Then one day, i recieved an email from them, saying that my order was delayed. I did NOT believe this at all, because they said it was delayed before the email they sent me. Thanks the lord that PayPal exists, I opened a dispute, and within 24hours I was refunded.

AVOID THIS COMPANY AT ALL COSTS, PROBABLY JUST SOME FAT GUY TRYING TO RIP PEOPLE OFF.

Lesson Learnt: Use Amazon.
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Avoid this company.

I just recently tried to place an order with this website. Of course being the usual feet first kind of person I checked out reviews afterwards and found some very unhappy customers but thought I might be one of the lucky ones, how wrong I was. I waited 2 weeks for any kind of communication regarding my order with no results, not even an acknowledgement. I contacted them through there website (live chat is always unavailable) 3 times and got no response. After the third week I opened a paypal dispute. Usually paypal gives you the standard "we'll email the supplier" and it waits for them to respond. Not with this crowd, it immediately escalated my dispute to a claim with notification on the screen that the selller could not be contacted without even trying. Then I got an email 4 hours later to say I'd been refunded. This as you all know is not standard practice for paypal so obviously they are having trouble with him. In summing up, the prices look great but then again so does the money on a 100-1 horse in the fith but trust me, you've got more chance of winning on the horse than getting goods from dealforu.co.uk.
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If you can wait, then big savings can be made

I ordered an Eminent Em1078 USB3.0 memory Card reader and interface card for £36.10 delivered. That was about £13 cheaper than Kikatek and £20 cheaper than some places which was too great a saving to ignore. Therefore I decided to take a chance despite some of the negative reviews. It's clear from these reviews, that some people panic after a few days and start trying to claim for items not received even though the delivery is quoted as 7 days, which is overly optimistic IMO. I ordered late on 2nd May and received the item yesterday, 21st May, 11 full working days later, early AM. I did phone them on the previous Thursday to find out what was happening. I got through on the 2nd call, first was engaged and was told that the one they had was damaged so they were getting a replacement. They offered a refund but I said that I would wait. The next morning I received an email saying it had been despatched.

I don't believe that they keep stock and they probably order what is needed after people have paid for it, which is why there is a long delivery time. Therefore if you need to stretch your money as far as possible and don't need it next day or next week then big savings can be made providing you are not the type to panic and assume the worst. A phone call can give them a nudge to get it ordered/despatched.

In regard to the damaged items that some people say they received, I reckon that is due to the delivery company, which was Citylink who delivered to me. I have never had any problems with Citylink deliveries but I know that some people have had lots of problems with damaged and lost items according to postings on forums.

With regard to people claiming refunds with PayPal, why on earth didn't these people pick up a telephone and call to find out where the order was? Don't they own a telephone? A telephone number is available on the website. It's probably run by two people because the person I spoke to did talk to someone else about the order while I was on the phone.

Therefore I would say, pay with PayPal or a credit card, wait for 8 or 9 working days and if your account shows no update or despatch notification, give them a call. Hopefully, that will get it moving.

This was my first order with dealforu and I would order again providing I can wait for the item. I knocked off 1 star because some improvements in communication with purchasers is needed IMO. Improved customer communication such as updates about delays would help encourage customer confidence which is important for small companies. The email about the order was viewed isn't encouraging and needs some careful re-wording. The website name could also be improved as well. A more professional sounding name would help because the current one sounds a bit dodgy even if it does indicate the savings that can be made.
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Responded to email immediately no quibbles

I purchased an Apple Thunderbolt display from dealforu.co.uk. They were far cheaper than any competitor.

Unfortunately but conclusively it arrived damaged (glass clip shards suck inside packing cellphone) so I emailed them and got a response almost immediately with a return merchandise authorisation number and a return address with no quibbles at all.

I have just returned the display today, 30th April 2012 so I will keep you posted on how it goes...!?
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con artist and scammers

Paid £200 for a motherboard recently, they show they have stock etc of thousands of items. Turns out this is a little unit in wolverhampton, they have NO stock and if you search for their trading name "ASM Retail Solutions Ltd" you will see they was almost struck off from trading and their business is worth £100 ?, google their trading name and see for yourself. Their contact number is a mobile phone too so for a company like this pretty unprofessional ?
Needless to say I never received my motherboard and got a refund through paypal, thankfully i used them to pay!
They send you no receipt of payment, no updates as nothing to update and do not respond to emails.
Avoid like the plague, use ebuyer, dabs or amazon, dealforu.co.uk are a little set up in some shed somewhere in wolverhampton that just like to play dishonestly!
update! they are actually in the red and not even worth £100, check here to see.
http://companycheck.co.uk/company/07070914
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Cant return my order, no response from them

Update 10th May 2012
Since leaving my original review to which Dealforu replied below, and learning that Dealforu had some communication issues which are now fixed, my router was returned to them and I have had a refund.

They arranged collection immediately, and the refund was processed immediately.

The router was returned because it was not the right router I needed, nothing to do with Dealforu, and I originally received it within the time specified, which was great.

So therefore I am very happy now. Issues do happen in work, so I can understand the reason why I had difficult contacting them, but now thats fixed the service was actually great. So my review is 4/5 now.

Thanks a lot Dealforu for sorting it out.
ASM Retail Solutions Ltd

Reply from ASM Retail Solutions Ltd

Hi,

Unfortunately we have had some issues recently with our email servers, they are now back up and running. In regards to the phoneline, it is manned from 09:00 - 17:00 Monday - Friday. If you cannot get through, it could be due to a high volume of calls being received.
Please do not hesitate to call and so we can deal with your order and find a resolution to your problem efficiently and quickly.


Thank you for your time and patience,

Kam

DealforU
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surprisingly good service

Having read all the bad reviews of this site i initially decided not to buy, but when the price dropped even further i decided to take the risk. I ordered thursday lunch time, it was dispatched Friday and arrived Monday, with update emails all the way. Couldn't fault it.

I ordered an HTC Desire and am very pleased with it. The only thing the site didn't mention was that it wasn't a UK phone, it was from Europe somewhere so didn't come with English instructions, but they were easily downloaded.
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Very good service

Ordered a NAS best price i could find postage was included in the list price genrally good information on the progress of the order and i received the item within 7 days as stated
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Very Good Service

Ordered a Aerocool Strike-X GT Midi-Tower - black/red got to me in less than 7 days and that was over Easter! Had to contact them to see if item was in stock, pleasant and helpful and would do anything they could to help! So I am happy with their service.
keep It Going!
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Items arrived in the end

Bought 2x Dell monitors and a fan controller, saved about £70 off the next best price I could find. Read some reviews for this company beforehand which didn't exactly seem positive. However they offered Paypal as a payment method so I went ahead and ordered, worst that could happen would be to get the money back via Paypal.

I think what others have mentioned are accurate, this company is probably just one guy ordering parts from Hong Kong (evidenced by the fact that my monitors didn't come with UK power cables), so delivery took about 2 weeks. But at the end of the day I'm got my goods so I'm satisfied. Sent 2 emails chasing delivery and got 1 reply.

Conclusion: Don't order if you're in a rush to get your stuff, but if you're patient you can save quite a bit of money.
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Hopeless

Dont buy from them, they dont carry stock they hide behind a website with no address nor telephione number.
i still have not received my goods and now I need to contact the card company to try and get a refund.
YOU WILL BE VERY DISAPPOINTED DONT BUY FROM THEM
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Good Job , Excellent Price.

Ordered a Seagate 2TB Hdd 10 of them got them to me in 7 days. So I am happy with their service.

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About this company

PC Components ASUS, ACER INTEL, AMD, AOC, SAMSUNG, SONY, LG, ASROCK, CREATIVE, LOGITECH are the product we keep and sell at second to none prices.

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ASM Retail Solutions Ltd is ranked 332 out of 343 in the category

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