ASM Retail Solutions Ltd reviews

ASM Retail Solutions Ltd reviews

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Simply avoid

No response to order

Called them but no proper response said ok we will process your order but later no news.

Later after 7-8 days i opened case with paypal (Luckily i paid through paypal) and after 2 days they refunded my money.

so big avoid !!!
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Steer Clear

Placed an order using PayPal ... no product and no response from email .... luckily PayPal refunded my money.
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Great prices, but pretty pointless if you never receive the item!

Waited a week for some sort of confirmation of shipment, then started emailing and attempting to call over a number of days with no success. I've never had this much hassle with online shopping.

Thankfully Paypal was able to resolve the issue and refund my money.

Ironically the day after the dispute was settled I received an email from the company offering customers a £5 discount, hrmm, might pass.

Save yourself the time and hassle and shop elsewhere, it's not worth it!
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Took money, never shipped order

They were happy to take my money , but not to answer my emails or give me any kind of status update on my order.
I had to do a paypal dispute in the end. Terrible company.
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Great prices, a little slow delivery but I knew it would be

I was a bit worried after ordering an I5 2500k + mobo and THEN reading reviews. But tbh all was good. When ordering it was stated 7 working days delivery so thats about 10 days to wait including weekend. It came to the 7th working day and I was sent a 'your order has been dispatched' email, then on the 8th day items arrived.

Me personally I can wait for goods, especially when the prices for what I bought were at least 10% cheaper than elsewhere, even used prices for I5 2500K processors on ebay couldn't compete!

I would shop with them again unless I wanted something in a couple of days. Maybe a faster delivery option would be good, but maybe their purchasing is more a adhoc basis, i dunno.

Anyway thumbs up here
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CROOKS!

DO NOT USE THESE CROOKS!!!!! Having become concerned after reading the reviews following my order for a phone, I was assured by dealforu by email that despite a delay my goods would be delivered within two days. Indeed they were. However, what the hell do I do with a Siemens landline phone with a German instruction book and a German phone socket plug? I've emailed them, but no reply. I've contacted my credit card company, google, Siemens and my solicitor. They are an utter disgrace and when I'm next in Germany on business (where they seem to operate from), I will be paying them a visit.
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So far its been fine, a bit slow on postage but otherwise ok

I ordered a thermaltake lev10 a 240gig SSD and LG blue ray all with-in a short period of time, Yes the delivery of the case and drive were above the stated time on the website, after emailing to and fro, Kam gave me the delivery tracking and the goods were here the next day. This is not to say that the customer service is lacking because it is, but the main point is the goods got here all OK. They do need to improve Customer Services desperately, and also the speed of the website but for the price of the goods sold, its a compromise that one should expect. If you want stuff the next day pay £30 to £40 extra and go elsewhere. That is the reason for 4 stars.
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STAY AWAY!

This is a scam. This appears to be someone operating from an address which certainly is not dealforu or ASM Retail solutions which is what the Paypal payment is sent to.

DO NOT USE and take other's advice and buy from a decent retailer!!
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DO NOT ORDER FROM THIS SITE ITS NOT WORTH THE STRESS PAY THE EXTRA CASH AND BUY FROM AMAZON !

I ordered a PC case on the 14th of march and guess what it has not arrived had not email reply just the email to say its been paid ect. getting quite annoyed
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It came in the end

Ordered PC case CM 690 II. I knew from previous reviews I should be cautious but decided to gamble. And I won! Delivery took 3 weeks. On 4 of my emails they replied to 2 of them. Didn't try ringing.
Not a scam as the product is here, but not the best place to buy if you expect fast delivery. Promised times of 7 days ... maybe, but probably not. Response to your email within 1 day - probably not.
I suspect this is one man firm, ordering parts from Hong Kong. No problem for me as long as I have the product for a good price.
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terrable

ordered a Seagate cinema 3Tb drive because it was £15 cheaper than everywhere else. received emails saying it has been viewed, processed and that was it. no dispatch email received. After waiting 7 days i try to email them, still no response. so I try phoning them and it says "this mobile isn't available right now".
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Non existent customer service.

The poor guy operating this business simply cannot handle the volume of orders. I believe the site is legit but the level of service given is next to none. No replies to emails, doesn't pick up the phone. Infact I dont think he cares about his customers at all. Prices here are great, but for the amount of stress that comes along with it all i seriously don't think it is worth it.

If the guy replied and explained for delays then it would be better for everyone including his business. I actually expected the slow delivery but not the none existent customer service that comes with it. As it stands now, a few more days and I will be cancelling my order and buying elsewhere; even if it costs me £20 more. I will definately be haring my experience and opinions with the internet as I don't think this is how customers should be treated.

[name removed]
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Good prices, 7 day slow delivery 14 days

Good prices, slow delivery

i bought a asrock h67m-itx excellent very good price compared to other sites. Once your order is placed you will receive some automated emails telling you that the order has been received etc etc. After a week I contacted online support and eventually arrive 11 working days after placing my order well packed. If you want some great prices and are not in a rush for your goods I would recommend and would probably use again.Wulfrun Trading Estate, Wolverhampton, WV10 6HH ONLY SLOW its not a scam!!!! i buy a lot of pc bits slow but i get them 11 days to 14 days
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Quick!!!

Yeah very quick to take the money but thats all they are quick at. Ordered a £100 monitor which was £20 cheaper to the next best price. I thought 7 days wait is worth saving £20 but i was very wrong in thinking that. Escalated a claim through paypal and got to wait till 30th to get money back. If i can i will give -5 stars.
Note to self: Allways buy from renowned site may it be double the price
Edit: It arrived on 23rd(on the 10th day after placing the order) so i wont say its a scam but they need to have better customer support and may need to change the dilevery days from 7 to 14.
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Avoid

Ordered a SSD hard drive on 11th march 2012.
At first the email support was quick and responsive with a general enquiry.
I had various emails from the company, saying that the order had been viewed (have not got a clue what that means to a consumer!!), another to say that the order was ready for despatch (again, for a consumer it means nothing) All i wanted to know was when the item would be at the door.
On the site it stated a 5 - 7 day delivery, however, the order had still not arrived on 20th March which was 7 working days later. An email to the company received no response what so ever.
The item arrived on 21st March and was exactly as described.
Service was poor and the delivery was extremely slow, telephone number is a premium rate and receives no answer.
I will not use again.
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Avoid

Ordered a Motherboard on the 11th March and received an e mail stating the order had been recieved.12th received another e-mail stating the order had been processed, then nothing, they don't answer e-mails or the enquiries form on their web site and to cap it all, their telephone number doesn't work. Just escalated a claim via Paypal.
Ordered the product from Amazon yesterday evening and it was here the next morning
Dave
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Useless

Ordered item on 10th March2012, now 21st and still no item or email about delivery, now claiming for item ordered on 13th as well, via paypal, they lost over £300, will never use them again, what happened with delivery within 7days...John
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Absolutely a joke!

spent about £200 on a motherboard and gfx card, after receiving a fast automated response for my order confirmation and being able to pay with pay pal i was hopeful and confident i had found a bargain.

Well i was greatly mistaken, the delivery time was 7days, i waited 15 and no items!!!
i tried all methods of contact, email, phone and their online chat option to find out what was happening.
could not get in contact with company at all.

the fact that when you call you get through to a mobile is dodgy!

if i could, i would give zero stars but 1 is minimum i can choose.

this company is a joke and is purely out to scam customers.

however i did manage to settle a dispute through Paypal, who were unable to contact either and refunded my money.

avoid this website like the plague!!!!
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Awful, borderline scam.

After ordering something which claimed to deliver within 7 days, after 5, I hadn't had a dispatch email. After emailing them (they claim to respond in 24 hours) and waiting, I still hadn't heard, so assumed they're a scam and filed a claim with PayPal.
A further 7 days after that, a day or so before the claim was automatically escalated by PayPal, they finally sent the goods which arrived a couple of days later.
In the time it takes for all this to happen, they've dropped the price on their website and quietly ignored my emails to cancel the order or refund the price difference.

During all this time, the only contact I had from them was their automated email system saying order received, paid, dispatched etc. So, zero for cusomter service, zero for delivering on promises, zero for competitive pricing (when they drop the price after you order and still haven't received, it's very annoying)

Unfortunately I need to give them at least one star, even though they deserve no stars.
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Very odd - Avoid!

I made an order on the 9th March for a new graphics card, it was about £10 cheaper than Amazon so ever the skinflint I bought it from dealforu.co.uk. Their website stated 7 days for delivery on the product page and the info page stated most items are sent within 2-3 days. I waited until Wednesday and decided to send an email to see when it will be dispatched. No reply for two days (Their website says they will reply within 1 day) so I decided to check their reviews on Google only to find out what I should have checked myself before ordering, that they are not the best company to buy from.

I also found that his trading LTD name, ASM Retail Solutions Ltd, is registered to a residential street which likely means that it's a one man band ordering directly from the manufacturer. And that they also used to trade on Amazon, but no more which just helped heap my suspicion.

I decided to open a PayPal dispute, the dispute process did not allow meditation and went straight to the claim process which apparently means their account is frozen. Less than 24 hours later the claim was settled in my favour I assume by them giving me a refund or PayPal forcing them to. But I'll never know because PayPal never tell you.

I also got a lovely email from the company stating my order has been rejected.

What really annoyed me was that if they refunded me straight away or PayPal forced him to then the order was never even dispatched. If I would have waited patiently I wonder how many weeks it would have taken to get it to me.

So all in all one totally wasted week, I should have just ordered from Amazon. Next time I'll check a few reviews first.

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About this company

PC Components ASUS, ACER INTEL, AMD, AOC, SAMSUNG, SONY, LG, ASROCK, CREATIVE, LOGITECH are the product we keep and sell at second to none prices.

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