Demon's Beauty reviews

Demon's Beauty reviews

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5.9
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Not even worth one star

i placed two orders with this company and thought they were great, nothing went wrong, but on my third order, i received no products, no reply to my many emails and no answer on their telephone lines. Royal mail are a waste of time as they said in order to claim my money back or compensation i have to get in contact with demon beauty, i clearly and slightly angrily said that i have been trying to contact the company and they are obviously not a legitimate company, all she said to me was there was nothing they could do and i have to get in touch with the company. i will never recommend or use this company again. i am starting my own beauty business and when clients ask about where to get products it wont be from demons beauty. FACT: good recommendation spreads fast and bad experience spreads even faster.
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Failed to deliver items and zero customer service.

I have ordered from Demons Beauty a number of times with no problem whatsoever. I ordered two polishes in September 2013, one of which arrived promptly, but the other never appeared and after two months of calling and messaging, I finally spoke to somebody who told me they would send me a replacement polish. Three months later, I still haven't had the polish, any form of contact and they are impossible to get hold of. I have phoned over 50 times, emailed, messaged through Facebook, their own website, their Amazon shop and twitter with no joy or reply. Terrible service and I won't use them again.
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Do not trust this company.

I placed an order on the 9th January 2014 and have still not received it. After e-mailing them three times I have still not heard from them. They took my money immediatelyt but the goods have not arrived. That is theft. Do not trust this company.
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NO POINT IN TRYING TO CONTACT THIS COMPANY

I placed an order with this Company on 25th January they emailed me to say it was sent on 28th January DID'NT RECEIVE IT
I have been ringing their contact number regularly they don't answer the phone & I have sent emails they don't reply.
I will now have to contact Pay Pal to try & get my money back.
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Could do better, buyer beware

I placed an order on the 30/01/2014 and they arrived on 08/02/2014. I used the 3-6 day delivery option. Customer Care appears to be non-existent. The contact phone number was never answered despite ringing on several occasions at different times of the day and emails were ignored. Because of the lack of response I had actually started a Paypal dispute and then the good arrived. My account still shows the order as being 'processed'. I would not use this company again. I wish I had checked the reviews on here first as it is clear that up until December 2013 they had a very good track record but their reputation has declined since then.
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Very unreliable!

I ordered opi products up to the value of £40 on 20th January it was dispatched the next day and still hasn't arrived 04/02/2014!! I have emailed and tried calling but no answer from either?! This is a very bad company how can no one answer the phones??!!
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AVOID AVOID AVOID UNTRUSTWORTHY "COMPANY

I feel I qualify to share my horrible experience with Demons Beauty after giving them more than enough chances to redeem themselves, I do not trust this company and will never use them again. All I wanted is the items I paid for within a reasonable amount of time and for queries to be answered. My first problem with the company was when I placed an order and it still wasn't despatched a week later so I emailed and requested to cancel my order, after 5 emails and a further week they despatched the items and completely ignored my request to cancel, although eventually they refunded me and sent the items so I got them for free, I was more than happy and hoped this would be a one off. The next order I made was Seche Vite Kit and when it arrived the bottle was half full and it didn't have any brush inside so was unusable, I emailed them on the day it arrived to ask for help and got no reply, I emailed several times over 4 WEEKS... Still no reply - one day I telephoned and to my surprise got an answer and the man did not apologise just said he would send a new bottle out to me which arrived within a few days, again I thought ok maybe I was just unlucky. The final straw is a third order of almost £40 which I mid November, yet again had not been despatched and again not replying to emails querying when my order will be despatched and this time no answer on their telephone number and I emailed to say I'd reported them to Trading Standards and my credit card company - still no reply, one month later I get a random dispatch email and my items arrived! I am disgusted how this can happen 3 times and how unreliable and untrustworthy they are. So unless you want to pay for something and not receive it and have to try for weeks to get your money back, I'd go with another company. I just wanted to put this out there as 3 times is not a coincidence! It seems as thought they selectively ignore faulty orders or orders they cannot fulfil. The items I ordered were taken off the website after I ordered which leads me to believe they never had the stock in the first place. Also by the looks of their social media I'm not the only one being ignored. Avoid avoid avoid!
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Not legitimate company

I ordered some nail polishes from demons beauty in December and have yet to receive them! I have tried phoning - no response, and have emailed a number of times. Again, no response. Alot of reviewers on the Facebook page recently have been commenting on similar issues, so I'm wondering if this company has gone into liquidation. I strongly recommend not placing any orders with this company.
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DO NOT USE THIS COMPANY

Still waiting for my order placed before Christmas. They do not reply to emails and the phone number they provide is never answered. Directory enquiries do not have a listing for them at the address given, they have a website design company at number 7. Phoned a company at number 9 who thought that all the units next to them were empty. The plot thickens as they sent me an email today with a new offer. Do not be tempted. If it sounds too good to be true it probably is. Trying to peruse this with Trading Standards.
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Wrong Product. No Apology & Changed item description.

I came across Demon's as the product I was after was available and was the cheapest I could find - I should have known it was the cheapest for a reason.
Ordering was no problem. They took my money with ease. Once the package arrived however, it was the product, but a smaller version (which I didn't want to order).
I had a screenshot of the invoice with the 'model number' showing, to find they had changed the details of the product on their website and kept the price the same. I was never asked if I would prefer the smaller pot or would like a refund.
I emailed them, but received no reply - it would appear they would rather spend time changing product descriptions after customers have ordered (and commit fraud) rather than sorting out customer problems.
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fabulous

I made my first order on 10th dec the opi arrived on thursday & i was given a Free nail file now that is good customer service excellent i will be telling all my friends & the Prices are Amazing
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brilliant

very fast delivery & cheapest price around, will buy from again! :)
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Review by confirmed purchaser

Best price I could find online + a free gift:)

I was very happy with the service from Demons Beauty. The product had the best price I found on line and even came with a free gift. It arrived quickly and was well packaged. Thanks
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A happy customer :)

Product as advertised & speedy postage!
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Amazing selection, quick delivery

Love how they have every single shade! Delivery says 3-6 days but generally only takes 3
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Featured is the OPI varnishes that i met on my way!!!

I want to say that the quality does not compare with OPI .Im buy only those products and advise everyone who your friends !
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excellent service and amazing products

what more can i say other than fantastic all round
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One of the best sellers on Amazon

Item was despatched and delivered very quickly. Packaging was sufficient and the item is up to standard that I have come to expect from OPI.
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A great company to order from

I ordered a bottle of CND Stickey basecoat at a very reasonable price. The website was easy to navigate and the ordering process smooth. My parcel arrived promptly and was well packaged. Overall I am very impressed with Demon's Beauty and would not hesitate to recommed it to others. I will be ordering from Demon's Beauty again soon.
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Great company, highly recommend

Great company, very reasonable prices. Quick delivery. Highly recommended.

demonsbeauty.co.uk Details

About this company

We are the UK’s cheapest online retailer of the OPI brand who has the full range of current lacquers available online at www.demonsbeauty.co.uk.

We sell the full range at £7.16 per lacquer, including the new James Bond ‘Skyfall’, Germany, Spider-Man, Holland & Mariah Carey Collections.

Further Promotions

  • Free Shipping on all orders of six OPI lacquers or more.
  • 10% discount on orders over £75!
    Voucher Code: DISC10
  • Any 3 OPI colours for £18.48*
    Voucher Code: ANY18
  • Buy 2 Get £2 Off*
    Voucher Code: ANY18
    *one use per customer

0844 567 2330

enquiries@demonsbeauty.co.uk

Visit Demon's Beauty

Category

Demon's Beauty is ranked 87 out of 91 in the category

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