I ordered two pairs of skates, expecting them next day delivery as their web site said both were in stock, (order now and receive them in 12 hours..) after waiting 5 days I emailed them. Their customer service is disappointing to say the least. Not once did they apologise for not sending them or getting in contact to explain the delay.
Rather support a different store that care about their customers....
I ordered ice skates (£115) laces (£3) and skate guards (£5) on the 13th of march got a payment conformation on the 15th and have heard nothing until today when I phoned and was told my order would not be dispatched until 22/23 of march because the laces where out of stock so I would not be getting my items until 27th - 29th of march more than 2 weeks later and the delivery was £16.50 because i live in the highlands
(weak excuse and sign of a bad website I live in a big city)
It is stupid they would hold back a £140 order for £3 laces If I had known that then I would have canceled my laces but now the whole order is canceled If I didnt contact them I would have been left in the dark!
helpful customer service poor everywhere else
Ordered anti fog spray and hockey socks, only socks were in the package, first email ignored, then I phoned and they said they would post it. Over a week later I haven't received anything.
The web sites nicely put together with a decent range, but it's worth calling the store as I was trying to get some larger sized boots they called me back in ten minutes and had a whole list that wasn't on there normal stock!
Bought some RBK 6K inline hockey skates. Absolutely no-nonsense ordering, and about £35 cheaper than one EU-based mega-shop that rhymes with funky. The skates came within a few days as promised, and they look and perform great. (Just call me “Rocket” from now on in!) Honestly, a very well build skate, and really comfortable. (A big tip - and it's very basic - research the sizing chart for the correct fit.)
Pleased with everything, and certainly no hesitation going back.
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