I used the click and collect service to order some paint samples. It was very easy to navigate around the site and place my order. My order was delivered to my local Brewers within a couple of days with text notification from the courier. I will definitely be using Designerpaint to place my order of my chosen paint colour as well as in the future.
I ordered some sample pots of paint to be picked up from store. After a couple of days I rang the store as I had not received any confirmation or despatch emails. They were already in - don't know what happened with the system - but as I got a request for feedback I assume my email address was correct. I have orderd before and never had a problem - so assume it was just a gremlin. But advice - keep a record of your on screen confirmation when you order just in case.
Tried to order some Farrow & Ball paint online with a 10% discount voucher that for some reason would not be accepted. After speaking to a very helpful advisor, I ordered my paint and he immediately refunded the difference. The paint arrived safely on time. Great.
The service was second to none. Ordered Wednesday 4pm and received paint Friday morning at time specified. The colour was not as expected and I ended up mixing with a tester pot from a local store to darken the colour.