I was just ordering samples, but on both occasions the service was incredibly fast and really good. The first batch didn't arrive and *they contacted me* to ask if it had come, and when it hadn't they immediately identified why (wrong address - my/autofill fault) and sent out new samples straight a way.
That's pretty outstanding customer service these days imo!
In the year that Scotland votes on independence I just had to have a tartan themed wall. My Vivien Westwood paper from Designer Wallpapers fits the bill just perfectly. After dithering around over samples and colours, the person I talked to on the phone was very helpful and sorted out the best deal to get my wallpaper delivered in time for the decorator arriving. It looks fabulous and I even got free wallpaper adhesive. Would definitely use them again and they have a lovely selection to chose from.