Deuter Online reviews

Deuter Online reviews

Excellent
9.2
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Review by confirmed purchaser

Trustworthy!!!

Worth the price, worth the trust...
Deuter Online

Reply from Deuter Online

Dear Zaid,

Thank you for being our loyal returning customer.

Regards,

Gary Ng
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Review by confirmed purchaser

Excellent service.

No problem while making order and staff assist politely.
Deuter Online

Reply from Deuter Online

Dear Sharifah,

Thank you for your review and endorsement.

Regards,

Gary Ng
Deuter Online

Reply from Deuter Online

Dear Zaini,

Sorry to hear about the delay.

I will inform the courier company accordingly.

Regards,

Gary
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Review by confirmed purchaser

positive

trusted dealer and great quality merchandise.
Deuter Online

Reply from Deuter Online

Dear Hafiz,

Thank you for your support and endorsement.

Regards,

Gary Ng
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Review by confirmed purchaser

Awesome!

Perfect deal! Fast and good quality backpack. Will be back for another purchase.
Deuter Online

Reply from Deuter Online

Dear Syukri,

Thank you for your feedback and support.

Regards,

Gary Ng
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Review by confirmed purchaser

Slow response to enquiries

Seems more like a part time seller. Very slow in obtaining stock status of their own advertised "in stock" item. 2 days and still no info. A bit disappointed.
Deuter Online

Reply from Deuter Online

Dear Willie,

Thank you for your feedback.

As written on the website, this is a part-time business and I do not hold stock (otherwise, prices would definitely be far higher). There are shortcomings as you pointed out and I apologise if it caused you much disappointment.

Regards,

Gary
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Review by confirmed purchaser

Recommended online dealer/seller for genuine Deuter products!

Received my crosscity deuter bag in perfect condition within 3 working days. All queries pre and post purchase were promptly answered by the seller.
Deuter Online

Reply from Deuter Online

Dear Razak,

Thank you for your feedback and I am glad to note that you received the backpack in good condition.

Regards,

Gary Ng
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Trustable reliable

my bag just 2 days arrived my home
with good condition and good quality
nothing damaged
Deuter Online

Reply from Deuter Online

Dear Troy,

Thank you for your review.

Glad to note that you received your backpack in good condition and speedily.

Regards,

Gary Ng
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Review by confirmed purchaser

Fast and easy transaction

The customer service is really helpful in ensuring everything is fine and helps out till the end. Will be back for another purchase soon :)
Deuter Online

Reply from Deuter Online

Dear Chan,

Thank you for your feedback and looking forward to serving you again.

Regards,

Gary Ng
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Review by confirmed purchaser

Good seller!

Good customer service! Fast Shipping. However needs to update the website as the item i order is not the same as shown on the website. The product shown is the old model which i prefer, however received the new model. Other than the minor hiccup the rest are good.
Deuter Online

Reply from Deuter Online

Dear Sayurterung,

Thank you for you feedback.

Yes, I acknowledge that there is indeed some shortcomings with the website. This happens very much due to the fact that I do not keep items in stock (which would otherwise have made it impossible to sell the items at the prices which you are getting now). All purchases are verified for stock availability upon payment and full refund is available if items / colour are out of stock.

Thank you.

Regards,

Gary Ng
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Review by confirmed purchaser

Fast customers service.

Give detail information about the product that I wanted to know. Email are replied fast.
Deuter Online

Reply from Deuter Online

Dear Hafiz,

Thank you for your feedback.

Regards,

Gary Ng
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Recommended to all online shopper

Received the item in good condition in 24hrs after placed my booking, this is a good feeling of all online shopper like me. You just need to give a quick response after payment have been done, booked &paid @11:22am but received conformation/despatched email @ 9:21pm, this really worried me. I'll shop again & recommend to my fellow friends. Tq deuteronline.
Deuter Online

Reply from Deuter Online

Dear Husin,

Glad to know that you received your purchased item within 24 hours.

It was unfortunate that I couldn't send you an update earlier. Sorry about that.

Regards,

Gary Ng
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Review by confirmed purchaser

Great service

It's very convenient to buy online
Deuter Online

Reply from Deuter Online

Dear Ismail,

I am glad you've found a convenient place to purchase your Deuter now :)

Thank you for your support.

Regards,

Gary Ng
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Review by confirmed purchaser

reasonable price and worth buying

great seller and fast respond thru email.
Deuter Online

Reply from Deuter Online

Dear Tan,

Thank you for your kind feedback.

I am glad you have found the pricing reasonable.

Regards,

Gary Ng
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Review by confirmed purchaser

Got my Quantum 70+10 in 2 days!!

Fast,efficient and reliable service!! Told Mr.Gray Ng that Im travelling soon and needed the bag ASAP.Delivered as promised,good quality product and a very satisfied customer.Thanks.
Deuter Online

Reply from Deuter Online

Dear Dr. Tinagaran,

Thank you for your feedback and custom.

Glad to be of service!

Bon voyage!

Regards,

Gary Ng
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Review by confirmed purchaser

Excellent..!!!

Deuter backpack always make me look perfect Everyday...
Deuter Online

Reply from Deuter Online

Dear Wida,

Glad to know that you are happy with your Deuter backpack :)

Regards,

Gary Ng
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Review by confirmed purchaser

quick respond from admin and good delivery service

Quick respond from admin for inquiry and in time delivery.
products received in good condition.
Deuter Online

Reply from Deuter Online

Dear Seow,

Thank you for your feedback.

It's a pleasure serving you.

Regards,

Gary Ng
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Review by confirmed purchaser

Nice to buy an item with Deuter

It's really cool and satisfied buy with Deuter..I'll buy again with them next time.
Deuter Online

Reply from Deuter Online

Dear Ruzaidy,

Thank you for your feedback and support.

Regards,

Gary Ng
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Review by confirmed purchaser

Authenticity guaranteed

Reliable and authentic
Deuter Online

Reply from Deuter Online

Thanks Joviial!

I am glad with your endorsement of Deuter Online.

Regards,

Gary Ng
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Review by confirmed purchaser

Responsible vendor

Ordered 2 Deuter bags from Gary, in the first shipment only one bag came. So I contacted Gary and he acknowledged that the stockist mistakenly sent out only one bag. The second one came soon after. Other than that, the transaction went quite smoothly.

However, I think the website can be improved to allow selection of colors when ordering. At the moment you have to email Gary to check on availability of colors to see if what you want is in stock. This slows down the order process.
Deuter Online

Reply from Deuter Online

Dear John,

Thank you for your valuable feedback. So sorry about the 1st shipment which omitted one backpack.

Presently, it is difficult to enable colour selection because I don't keep stock. Moreover, stock moves very fast at my stockist's warehourse and this makes it very hard to keep track.

I value your feedback and will be looking into ways to make the purchasing experience more seamless.

Regards,

Gary Ng

Deuter Online Details

No fakes. Only originals.

We only sell original and new Deuter products. No fakes, seconds or used items.

Money-Back Guarantee

If for any reason the item is out of stock and we are unable to fulfil your order, we provide a no-questions-asked full money back guarantee.

About Deuter Online

Deuter Online is an exclusive online specialising in the retail of Deuter products. Owned by Nicajo Enterprise (Business registration no. 002144700-T), we pride ourselves on our focus on customer service - we are happy to help with any questions you may have and are committed to offering great value and a fast, efficient and friendly service.

Visit Deuter Online

Contact information

We live here: 50100 Kuala Lumpur
Malaysia

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