Everyone was really helpful and friendly, got the best diamond i could for my money after shopping around in Birminghams JQ. No hard sales push just good advice. I would highly recommend and thanks to everyone who helped Cirrus.
I was served by Abdul. He carefully helped me create a custom designed wedding band with 10 sapphires and diamonds set perfectly. The finished item is exactly what I wanted, and for a price I could afford. I am delighted.
We went in showed us a range of rings till found a stone we liked then got all the stones out for us we picked one excellent price mounted it the same day n my girlfriend well happy defiantly recommend
Couldn't have been more helpful. Found exactly what we were looking for, didn't push for an up sell (although we were already paying quite a bit!). Did us a great deal on the price and my wife now has a beautiful platinum eternity ring.
Purchased my wife's engagement ring here also, so pleased to see that they keep taking care of returning customers.
Although the shop was extremely busy we had the undivided attention of Luke. He knew exactly what we wanted and worked quickly to get it for us as quickly as possible at the best price. They resized the ring and set the diamond on the day for no obligation while we were free to compare prices and nothing could beat what they had offered. I now have the most beautiful engagement ring. Would thoroughly recommend!
Very good service. I brought my partners engagement ring and having visited a few other shops in the jewellery quarter a consultant named liam was very helpful. We did not feel pressured to buy and he took time with us explaining the diamonds and presented us with different options the price was onlly discussed at the end of the viewing which was very reasonable compared to other shops we had visited.
Friendly and professional staff with expert knowledge and a good range of styles of ring and quality diamonds to choose from as well a 'mix and match rings with stone experience' I was able to create the perfect ring.
The service was great I was a little unsure of what I exactly wanted but Luke asked my budget, and patiently worked with me and showed me what I could get for my money. He never tried to up the budget and gave excellent advice. I come away with a great ring that my fiancé loves. I would definatly recommend this company!!!
I have visited many jewellers and quite a few looking for the perfect engagment ring, there's no place around apart from here that take their time with your needs. I was dealt with by Martin and Liam, knowledge second to none, helpful, put up with my indecisiveness for nearly 3 hours and still didn't mind doing me a deal. Would not go anywhere else now for any piece of jewellery now. Thanks again lads.
diamond dealer direct where amazing form the first point of call which was with a lovely lady called Sharon who made me feel at easy with our conversation on the phone..i went to diamond dealer direct to be meet by the sales manager liam who was amazing in his knowledge of diamonds I could not ask for better service the staff where very professional and polite from start to finish I came out with a fantastic diamond at a fantastic price I would recommend diamond dealer direct to anyone who is looking for a diamond I will be going back to purchase my wedding bands and any other diamond products in the near future
As a person who likes to worry, I was a little sceptical about the jewellery quarter and even more so when we entered the Diamond Dealer shop. My reservations were centred around the décor of the shop, and no actual rings on view. However, to my pleasant surprise every question I had and more was answered by the helpful Luke. I would question the sales methodology, the way in which director and sales team played off each other (maybe my pessimistic side again!), but I cant fault the service and knowledge we were provided with. We felt well looked after, and appreciated the time they took to listen to our requests. It meant a lot to see the technician who was setting the ring also.
Would I recommend and revisit- YES
the guys working at diamond dealer direct were very helpful, they were knowledgeable and willing to help. they helped us pick out the ring we really wanted and were even helpful enough to get it made the same day! The setting chosen wasn't the correct size but with the help of the fitting team they made it possible and at the best price we could get in the jewellery quarter by far!
Would definitely recommend there and will be going back for our wedding bands hopefully!!!
Staff were knowledgeable, friendly and helpful. I was in a rush and these guys were able to accommodate even though they were obviously busy and the ring was ready before the time they said it would be.
Very happy, I recommend without reservation!
I bought my misses engagement ring here , I had no idea what I was looking for . But they helped me pick a ring from big selection , and then I picked the diamond , they had the ring ready within a couple off days , I got a great deal for my budget , well impressed .
Bought an engagement ring from Cirrus Diamonds. I knew what I was looking for but staff still took time to go through the finer points with me and ensure I understand what I was getting for my money.
They beat other dealers in the area to secure a deal and a fantastic deal at that.
No where else was able to compete with the price, the courteous staff, and I was able to secure the ring I wanted at the price I wanted thanks to Purna who showed great experience and commitment to ensuring I found the best ring for me and my future fiancée
We looked a few shops in the area, but Liam took the time to explain the various aspects of what made up the price of a diamond and the various certifications. When they then didn't have the design we wanted he arranged for a CAD drawing to made to demonstrate what they could make from some pictures we were able to show him. We were happy with the drawings, paid a deposit and 3 weeks later our custom ring was made.
Very happy with the end result and service throughout! Would highly recommend both the shop and Liam!
A friend told me about Diamond Dealer Direct, the moment we walked in they were very helpful and walked us through all the finer details of diamonds, then very patiently showed us lots of stones and mounts (rings). It couldn't have been a nicer experience.
We visited the Jewellery Quarter to replace a lost engagement ring which I had had for 17 years and we were looking for something as similar to the initial ring as possible.
We were served by Purna who was incredibly helpful and patient in our search. We have now got the perfect replacement and I think this ring is even nicer than my first!! The service we received was excellent and we would definately recommend this shop to anyone!!
Thank you Purna! We will be visiting you again shortly.
My boyfriend and I got his mom a pair of diamond rings. This is the perfect one-stop place for diamond jewellery. We have been purchasing diamond from this place for a while and the experience has always been satisfactory. Would recommend for anyone who would like to get a piece of jewellery.
Perfect place to go for a dream piece of Jewellery. All staff we met were extremely nice and helpful. Very satisfied with the price and quality of the stone and the design. Definitely going back for more purchase in future. Special thanks go to Raj for his patient service and generous discount!
First came across this store at the center of the jewellery quarter, this is actually a wholesaler which offers much better price than the high street counterparts. I was out for an engagement ring which I ended up getting a fantastic stone with the GIA certificate, really a lot of fire in it. Definitely recommended for anyone looking for diamond and diamond jewelley.
From the very moment we looked in the window at Diamond Dealer Direct, we were made to feel welcome. Professional welcoming staff outside the shop and knowledgeable diamond dealers from the start. My husband and I were looking to purchase a diamond ring to commemorate a special time in our lives. My husband knew exactly what diamond he wanted but the design, which was my priority, was not known. The staff were excellent, they found the diamond to suit my husbands requirements, explaining every diamond we viewed, the clarity, dimensions, colour, cuts etc., making sure that we found exactly what we were looking for. Abby then came to help with the design and spent almost two hours showing different designs and breaking down exactly what I liked and didn't - narrowing an almost impossible search for the perfect ring, down to me collecting 'the one' today. I cannot thank her enough for the time she spent with me. I didn't feel any pressure selling, which I'd experienced in other shops - she genuinely wanted to make sure that I found the perfect ring. Here I am sitting looking at a fantastic diamond ring, a very happy lady.
If you are looking for something special, we would not hesitate in recommending Diamond Dealer Direct.
Me & my partner went into the shop, they were very friendly & were served by Ollie, he was polite, listened to what we wanted and gave his advice when asked. We got a good deal & I would definately recommed the shop to anyone looking to buy a wedding and/ or engagement ring.
Perfect place to go and discuss your dream piece of jewellry.All efforts are made to find the perfect choice for you and to have it custom made is wonderful. Everyone we met were so helpful and wanted to make sure we got exactly what we wanted. It was a very special and enjoyable experience .
Luke looked after us beautifully , thanks to him I found what I was looking for.
Liam spent a lot of time with us, helping us to choose our engagement ring and wedding bands. We were not rushed and were allowed as much time as we needed to make the right decision. Liam is incredibly knowledgable and can answer any question in detail which was helpful and also reassuring, especially when we were spending a lot of money in there. We would definitely recommend anyone to buy from here, without a doubt!
This is a different way to pick a ring, but in our opinion it was the BEST. Christina our sales consultant was so knowlegable and helpful, she tailored our budget to the style of ring we discribed. My ring is so beautiful, the diamond is large and the setting enhances the stone.
I would recommend this way of choosing a piece of jewelery again, there was no pressure and such helpful staff. 5*****
I went to Cirrus Diamonds shop in the Jewellery Quarter and I can honestly say they couldn't have helped more. I wanted them to make a bespoke wedding ring to my design which they did and even more. The help and advice I got was second to none and I am absolutely over the moon with my ring. Abbie was so helpful and at each stage I was encouraged to come and check everything was ok and to my design. I am about to go back to get them to make me a bespoke engagement ring to match my wedding ring .
I found the whole experience brilliant. Not only did your staff give us amazing customer service but they also got me a great deal. I came with 3 friends and the young lady made us feel special and she taught us a lot about diamonds!! I will definitely be coming back for the wedding rings (if she says yes)!!!! I owe your staff (especially the lady who looked after us) a great deal of thanks! Craig
I was very impressed with how friendly and efficient the place was. They listened to what I wanted and had something made for me within a few hours!!!
We stumbled across Diamond Dealer Direct in the Jewellry Quarter of Birmingham with the intent to view engagement rings. The gentlmen outside provided us with information about the Jewellry Quarter itself & what to look out for. Main thing for both of us was there was no hard sell or push to even go into their store.
We decided to take a look & were warmly welcomed by the owner & introduced to Abbi. Abbi spoke to us at length about what we were looking for, price range, precious metals, design etc & only then started bringing out rings for us to look at.
After looking at & tryiong on various styles of ring in various metals we decided on one style in particular. Abbi then started talking about the previous stones and how each one differed to the other by clarity, colour, carat etc! It took a while, however, with Abbi guiding us we settled on THE ONE. We were then advised what would happen & what we could expect. At no time were we pressurised to purchase. Abbi even recommended popping out to think about it.
The decision was made & we purchased the ring from Diamond Dealer Direct to pick up the next day (Sunday) so that the bespoke engagement ring could be made there & then. On Sunday we collected the ring with the quality & valuation certificates from Luke.
I would heartily recommend visiting these people. They are genuine and look after you. Service was outstanding and overall value for money was second to none. I recommends it!!
Got what I wanted right price great service
Having had an exhaustive look around everywhere for that special sparkling diamond engagement rings for a lovely young couple, Cirrus Diamonds stood out as real gems with their patience, time and active interest in our requirements. The staff were extremely courteous, well knowledged and gave us that high level of reassurances that we were buying authentic genuine rings from a specialist who knew their business and most importantly the needs of their customers. Pre & Post customer services were excellent - highly recommend to anyone who want that special diamond ring for a very special occasion.
My partner and I chose to select a ring together, we practically walked the whole jewellery quarter looking at what was on display, then we approached DDD, a very polite man came outside to greet us, which we absolutely loved, we didn't feel pressured and felt totally comfortable.
The service they gave was incredible, not only do they do everything in their power to assist you in what you are looking for but they are also 100% honest and reliable.
When I received the ring I was in awe as we wanted a ring that was quite unique to our taste, and they pulled it off with flying colours.
We couldn't thank you enough Abi, Luke and the team.
Keith and Lucy.
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