I was ordering a new DVR after having problems with two previous systems over three years. I was given good advice as to which product to order and discovered that some of the problems with previous ones were of my own making.
I twice phoned for help and advice to find the phone answered immediately and solutions quickly given.
A very reliable and effective system had been purchased from DDS more than 3 years previously, but there had been no need to use any captured footage. The need arose to transfer some onto storage media & although this was a complex process that took several steps the DDS tech was always on hand, patient & guided us through all steps successfully. Very happy.
Will use them again without a doubt.
This is the third order I have placed with DDS. They are always very helpful and happy to give advice to help you choose the best solution. Delivery is always quick.
After sale support is excellent.
Would not hesitate to recommend for residential CCTV systems.
excellent service and knowledgeable over the phone IT set up for remote access
You may think that all DVR's are much the same and I guess you're not far wrong, so I suppose I could have bought my 4 channel DVR from any number of suppliers. I'm glad now that a chose Direct Digital Security because their service has been excellent. I received telephone advice before purchase, the DVR was delivered in less than 24hrs and when I had a query during set up they emailed me back with information within 20 minutes. The DVR has worked satisfactorily but the Power Supply Unit failed after a few weeks. I rang them at 11.00hrs, told them the problem and they supplied a new PSU which arrived the following morning. Five Star backup and that's what you need for a CCTV system.
I don't know anything about CCTV cameras and how to set them up. If I had bought from Maplin (or any other high street shop) I am sure I would have had no chance of setting them up myself. The fellas at the Digital Direct Security guided me though the process over the phone. Great.
Let's hope going forward the support level is as excellent.
I've bought several complete systems from DDS, the latest is the new HD version. Always for friends and relatives - plus my own, of course, going back four years - haven't made a penny out of it, but because it is for people I know, it has to be high quality and reliable. And - they have to be there for me if I get stuck. I only ever use this firm because when I've needed help, they are always there without worrying about how old the system is. They log on remotely and configure everything, very useful with port forwarding!.
I honestly can't fault them and certainly would never buy from anyone else.
DDS has a good web site and very easy to order equipment. After I had installed the camera kit I rang DDS to help me with set up for remote viewing, the technical support was first class and set up took a little longer than normal but that was my fault, so thanks to Dean and Jake for being so patient. I will tell everyone that good service is not a thing of the past..
Not knowing too much about the different level of cameras and systems, these guys took the time to explain what exactly I needed and what systems to avoid. I purchased a HD 4 Camera system at, what I believe to be a very competitive price, it arrived extremely quickly and with communication all the way. Once it was fitted, we had one or two minor installation issues but DDS was very willing to help. One it was fitted and up and running, we then had to speak to their IT department to set up the online streaming. Spoke to a chap called Dean, very 'on the ball' and informitive! So, to conclude, have a high quality system up and running with great communication from DDS, really nice to see a company that take pride in what they do and supply a 1st class service, very pleased. Thanks Guys.
Was very impressed from start to finish. The help I received over the phone was fantastic when i was just looking and had some questions. I visited them to collect my purchase and again they were great. The product and instructions were very easy to follow and the when setting up to view remotely, Jake Farrington was perfect, very professional and helpful, he is a credit to your company...
Helpful and reliable customer support and information. Very pleasant telephone representatives who know their stuff and offer a helpful after sales service, happy to help with any queries. Shop with confidence.
would reccomend DDS to anyone. Always hold enough stock and always available to assist with any queries immediatly.
These guys are great. Very helpful when we first looked into buying and running our own in house CCTV setup. The DVR units and software included have been much more reliable than the big name branded rubbish we have had installed elsewhere.
Really helpful on the phone, good product knowledge. Used this company twice now & delivery came the very next day. Phone help & setup also very good.
Would recommend them to any one.
Spoke wit Hayden who tailored one of their 6 camera kits to my needs, emailed me a quote to give to my customer and was helpful all the way through the process. I had to call back during set up as i wanted to sync all of the cameras to record with motion, one of the technical guys talked me through it and was more than happy to help.
With this service, I have told and shown the results of would they have achieved to my work colleagues . Telling my work mates this has made me more at ease with working away . I can still look at my property whilst away . Several of my work mates are now thinking of doing the same .
First contacted them a month or so ago and about a few things and right then I felt comfortable with the company. Just bought a third camera but then wasn't sure how I should mount it. Just spoke to them and a gentleman advised that I really needed a varifocal camera for what I wanted to achieve so he agreed that I could send the fixed focal length camera back and I will then buy another varifocal dome. He also advised on wall brackets etc so I will get that sorted out tomorrow.
I have already tried one of the varifocal cameras with the Sony sensor and I found it very good under all conditions. Just one criticism is that the Varifocal KS779-VR doesn't come with instructions regarding the focusing setup via 2 screws on the body of the camera but I am sure the man I spoke with today would clarify that..
I don't think I would risk going elsewhere as I felt that I had faith in this company.
AirControl Systems Trowbridge
As a busy company we find it very useful to be able to ring with a list of our requirements and receive a prompt quote at the right price.
Add to that the help desk if there are any queries and our job gets even easier.
These mini cctv cameras are absolutely top value for money,with a brilliant field of vision,and a clarity you would expect only from a much more expensive item...This added to a very fast delivery results in outstanding satisfaction
The installation was easy and the end result was first class,a few questions needed answering in the beginning but with the help of Jake and Dean all sorted over the phone,
Thanks Dave initial contact and Alan in despatch, Jake and Dean backup, the system and personnel cannot be faulted.
After buying several products from DDS I cannot find one negative thing to comment about. The products are of high quality and customer care is outstanding.
I have always had great after care on all my queries over the years.
I would, and have recommended these guys to all that have been interested in Cctv.
Dean was very patient and solved the issues swiftly and had great attitude.
I DEALT WITH HAYDEN FROM START TO FINISH. I GAVE HIM AN IDEA OF MY REQUIREMENTS, AND HE MADE A SUGGESTION WITH REGARDS TO CAMERAS ETC. VERY PLEASED WITH THE SERVICE. THE SYSTEM IS STILL IN THE BOX - UN-OPENED, AS OUR NEW PREMISES ARENT QUITE READY FOR THE INSTALL. I AM CONFIDENT THAT 'AFTER SALES' SERVICE IF NECESSARY WILL BE EQUALLY AS GOOD. THANKS, MR VERDI, VERDI STUDIOS.
if only all companies were as easy to deal with as Digital Direct Security !
Initial talk with Staff at DDS was extremely informative and although I was a complete novice they treated me with respect and gave clear advice in a way in which I could understand and actually fit and set up camera system.
Well done to DDS and their staff, had instructions not been clear, they would not have made a sale.
I am yet to speak with their helpline re: installation via internet, but feel confident that I won't be disappointed.
Great delivery, Great Service.
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