Their website promised online documents so everything would be quick and easy. But the link they emailed me to retrieve them was down. In the end I cancelled the policy as I needed to tax etc and could not wait any longer. They charged me £70 for three days insurance against an annual policy of £358! Even though I was technically insured I could not drive the vehicle as I couldn't get the tax etc without the documents. They stood firm and refused to listen even though I sent evidence of their failed links etc etc. Clearly they want money off you and once they've got it your not a customer, just an interruption. Rude and nasty people, surprising as they are a subsidiary of Saga.
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