DirectSight.co.uk reviews

DirectSight.co.uk reviews

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Review by confirmed purchaser

Eye am extremely Happy

I ordered a pair of glasses then read the reviews on facebook and immediately thought " oh oh i,ve made a mistake" well the glasses arrived within a week, they fitted perfect and the prescription was perfect. I immediately ordered another pair that arrived this morning.
I have already told several people about this site and will be ordering again soon.
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Review by confirmed purchaser

I have not yet received my order delivery...so what shall i review??

I have not yet received my order delivery...so what shall i review?? Also there is no status update alert emails received yet.
directsight.co.uk

Reply from directsight.co.uk

Hi Ratnakar,

Your glasses were dispatched on Monday and were posted via First Class Royal Mail so I expect you will receive these today or tomorrow.

Kind regards
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Review by confirmed purchaser

Seeing is Believing..

I first came across directsghit.co.uk by chance while looking for on line re-glazing, When i read what they offered for varifocal lenses i was impressed, wide field of vision at no extra cost. I decided to complete a "quote" for reglazing my old frames and then went with the "Gold option" + transition lens at the end the cost was around the same price as everybody else but with a narrower field of vision, so i knew this price from directSight was a good price, but to TOP-IT off they had an offer on of 50% off once i completed my order 50% was deducted from cost saving a massive amount of £££ hence seeing is believing. Would i recommend them ...YES 100% and i will use them again next time no problem defo use them again.....and if they read this...a voucher wouldnt go a miss :-)
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Review by confirmed purchaser

brilliant glasses and brilliant service

I ordered these on a Saturday and they came by Friday, the glasses are a great fit and look brilliant.
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Review by confirmed purchaser

Good but could be better

Absolutely love the styles offered on the sight and delivery was in the promised timeframe (though this could be faster). The glasses came in a case too small and without a cloth also the arms were very stiff.
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Review by confirmed purchaser

Good service

The glasses are great, got a good discount, much cheaper than an opticians. Good communication. Would have been 5 stars, but took over two weeks to arrive. I would recommend them though and would use again.
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Review by confirmed purchaser

affordable new lenses

After some initial difficulties in confirming that my glasses had indeed been received,Directsight did a first class job : my glasses were returned by first class recorded delivery this morning,with new prescription lenses fitted.
The total cost amounted to less than half that quoted by my local opticians and I would recommend this company to anyone who is seeking a reasonably priced alternative to costly high street opticians.
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Review by confirmed purchaser

Superb Service

Having tried unsuccessfully to order glasses online with another company since they described my prescription as "complex," I was delighter when DirectSight did not question the complexity but produced my specs in just over a week. I am really pleased with the glasses and the service. I will definitely return to DirectSight when I need some more glasses & would not hesitate to recommend this company. Thank you.
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Loooooooooong wait

Having put an order in 7 weeks ago I have still yet to recieve any glasses. I have had to go else where to buy a new pair in the mean time whilst still waiting for these wondering if they will ever turn up... terrible
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Terrible

I needed the glasses urgently as I could not drive without them. They updated the order status to "sent to lab". I waited 14 days; I then emailed them asking where they were, to which they replied "thank you or your order, please send us your glasses prescription" (which I had already done 15 days before. I would then have had to wait another 14 days to receive them if they'd have come. I could not drive. "should have gone to specsavers" has never felt more appropriate.

If you want to see how often they get complaints, check out their twitter @directsight.
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Excellent, great service, glasses are perfect.

I placed an order with Directsight as they had some very happy customers. I was apprehensive as I usually buy my glasses from my opticians only a few miles away from me. However I am pleasantly surprised at how quick and efficient Directsight have been. They emailed me after I had placed an order with them for some varifocal glasses, I emailed them as requested a copy of my prescription which they used to correct my order so they could go ahead and make my glasses. I received an email and one day later I have received my glasses. I am happy with them but my only criticism would be that they did not include a cleaning cloth which I do normally find enclosed for free in my glasses case from my opticians who I usually buy my glasses from. Other than that I am happy with the glasses and their service.
directsight.co.uk

Reply from directsight.co.uk

Hi Dawn,

Thank you for your feedback, it's great to hear you're happy with our service. We apologise you didn't receive a cleaning cloth. We have dispatched one for you today.

Kind regards
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Review by confirmed purchaser

Great glasses, great service

Bought a pair of prescription sunglasses for shortsightedness and astigmatism, havent had any sunny weather during my driving lessons since I got them so havent worn them yet but they look great. Lenses look more blue than I thought they'd be (I ordered the darkest lenses in grey) but thats because I wanted extra coatings for anti-reflection and UV blocking. Cant remember exactly what day these arrived but delivery was within the timeframe stated on the website and sunglasses were also inside a hard case so no damage could occur during transit.
Love these frames (CP177) so may buy same ones again, but without the tint, for normal weather.
Bit of advise for anyone ordering prescription sunglasses for driving - dont order the ones that change with the light as I read on the internet that photochromatic lenses need UV light to go darker and some newer cars have windscreens that block UV so they might not work when you need them to!
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Review by confirmed purchaser

good value, excellent choice, perfect service

I ordered some new glasses on line for the first time. The web site was easy to use and the range on offer great. The glasses were dispatched on time and of good quality. I will definitly order more as I 'm always leaving glasses behind.
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Review by confirmed purchaser

Great glasses

I'm very happy with my new glasses. I wouldn't have found these on the High Street at the price I paid for them, in fact it would have been very hard to find the style I chose on the High Street. I put in my prescription details and the glasses arrived when DirectSight said they would. 10/10. There's nothing more to say except I'm ordering another pair.
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Very very poor service!!!

My order was placed in January 2014, as a 2 for1. Received one pair the other pair was not available due to manufacturers delay, after waiting 7 weeks( beyond the 28 days they have stated) I asked for the frames to be changed and chose another pair slightly cheaper than the pair originally ordered. I also asked if they could change the lens for the transitions which would make the difference of around £12.45, I was sent an email to say that would be fine and as a gesture of goodwill they would not charge for the difference. A week later the frames arrive WITHOUT the transitions. When I sent them an email to say they made a mistake, I was told by the young lady that she had forgot to add the transitions onto the order and if I still wanted them I would have to pay £20. I feel this company has no morals and they do not honour what they agree with customers, My experience with them was all ok until this happened. You cannot agree something with customers and than change what you have agreed with them. Sorry but this companies service is not very good!! I will not be making any more purchases from them and will not recommend them to others.
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Not how an online shopping experience should be.

I ordered bifocals and was told that it would take up to 28 days to deliver. them. After 30 days I requested progress information and was told that the glasses were being cleaned and would be sent out withing 24 hours. It is now about 40 days and no glasses have arrived.
Emails are not answered but more suspicious is the telephone message that states that engineers are working to repair their system. It must be a huge job as the engineers would appear to have been working for at least 10 days now.
Should any of the directors of directsight be reading this can I suggest they contact me. I have had 10 years experience in internet based commerce and could give them a few pointers to how badly they are going wrong.
At the very least respond to my email that gave them until the 26th to deliver my purchase or refund my money. Neither has happened.
My next step will be with the Trading Standards Authority.


FOLLOWING DIRECTSIGHT REPLY

Why do I have a week old email from you telling me that my glasses would be posted within 24 hours?

It concerns me that Directsight are able to reply to me on these threads but not answer my emails. Would you care to explain why? At the same time can you explain why, as a supposedly reputable company, you have no way of providing telephone contact. In fact the answer message when your number is rung is so clearly a fabrication. It does not take two weeks to have a telephone repaired or replaced.

Very unsatisfactory!!
directsight.co.uk

Reply from directsight.co.uk

Hi Alan,

Thank you for your feedback. There appears to be some confusion about our production times. We ask to allow up to 28 working days for dispatch (not including weekends) so we are currently on the 24th working day for your order. I apologise if this information wasn't clear at the time of ordering.

Your glasses are in the final stages of production and should be completed within the next few working days.

If you have any further questions, please don't hesitate to contact our customer service team at help@directsight.co.uk.
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Review by confirmed purchaser

best glasses

really like my new glasses there really cool
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Review by confirmed purchaser

Very impressive!

I received my glasses this morning. I have them on already and have recommended Direct sight to my friends and my partner already! I couldn't be happier!
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Review by confirmed purchaser

Fair enough, as promised.

Good strong frames, took about 10 days to arrive, just as it said on web page. Fair price.
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Review by confirmed purchaser

Excellent value, great style, super fast delivery

I had been a bit nervous buying something like glasses online, especially from a company I had no previous experience with. I needn't have worried. Everything went so smoothly, and I've ended up with two pairs of stylish, super functional glasses for a heck of a lot less than buying on the high street.

I had wanted some new glasses with anti-glare and transitions lenses, and Direct Sight was the cheapest place to get these, especially with their 50% off spring sale. I even got to frames for the price of one on top of that discount, making the total amount super cheap, and their regular prices were already fantastic!

I was spoilt for choice with the many different styles of frames available, and easily found a style I knew would suit me. Still, I was taking a chance as I had only seen a picture, but when they arrived I was really pleased.

Only two issues I could find, but they weren't enough for me to deduct a star. There was no email to confirm my order or tell me when the glasses were dispatched, but if you sign in to the site, they let you know what stage they're at with your order so at least you're still kept informed. Also, my ears are not equal so the glasses are a little bit skewed, which is one thing a high street opticians could have rectified, but that isn't the fault of Direct Sight, and something I'm sure I can sort out myself at some point.

I can't recommend this site highly enough. Good quality, fast service, amazing prices and so much choice. Direct Sight are now the only place I will be buying my glasses from.

DirectSight.co.uk Details

We strive to be the best

Buying prescription glasses online has never been so simple. Our team of fully qualified opticians is on-hand to guide you through the ordering process. Browse our 2-for-1 range from just £49 for a huge saving on your next pair of prescription glasses.

A bit about us

Direct Sight is one of the leading online providers of prescription glasses and designer sunglasses in the UK. Our company boasts a highly experienced team of fully qualified opticians and is an officially licensed distributor for Gucci,Hugo Boss, Carrera and numerous other high profile brands. In addition, Direct Sight can offer both designer and prescription frames at prices up to 80% cheaper than high street retailers.

Visit DirectSight.co.uk

Get in contact

Call us on: 0203 053 6190
We live here: St Mary's Court, The Broadway
HP7 0UT Amersham
United Kingdom

Category

DirectSight.co.uk is ranked 20 out of 21 in the category Eye Treatment

DirectSight.co.uk is ranked 33 out of 33 in the category

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