DirectSight.co.uk reviews

Very, very, very slow.

I'll start with a positive. DS are cheap and their response to emails was prompt and informative.

I ordered my frames on the 5th of March after two months of waiting I gave up and cancelled my order. Note I said 'frames', you cant try designer frames you have to order them then return them if they're not for you.

Two months for a pair of glasses with no prescription is pretty silly. When I asked about my order I was told they were having issues with their Italian suppliers. Which is funny because their website said the frames were in stock. However, I cant read minds and had to take them for their word. But after two months I could no longer wait and cancelled my order. They promptly refunded me.

However, I found the same frames on a different website which also uses an 'Italian supplier' and they arrived in under a week. Make of that what you will.

Communication: ***** (if it's the truth)
Price: *****
Service: **

Good to bad to good

Mixed feelings. I was very excited once I ordered my Tag Heuer 0844 because I have always been a huge fan of Tag Heuer. After waiting from the 13th of February until the 1st of April the glasses finally arrived. Unfortunatly they were the wrong ones whoch looked completely different to what I had ordered. So I sent them back. Then a few days later I got an email confirming they had receved them and were sorting out the lenses. After those 3 days of sorting out the lenses they had sent them off. To my suprise they had sent them to the wrong part of the country despite having my adress. After having the glasses sent back to them so they could send them off to the right person they finally got hear on the 8th of May. I am extremely pleased with my glasses but as much as I love the product I would not take the risk going back. Overall thank you very much and great email co-operation and friendly staff who are very useful.

Painfully slow, deceitful, not worth the cash saving - avoid.

I don't often complain, but having read many of the positive reviews on this website, thought I would share my not so positive experience and give a balanced view of this young company (was only incorporated in Jan 2012 - so how someone below can say they have been using them for two years is beyond my comprehension)

I ordered my Tag frames on 09 February 2013. After 29 email exchanges, with Helen, the friendly customer support agent, promising me they would be delivered "by the end of the week if not, early next week", or "problems with the manufacturer" or, "now in production", I lost the will to live with constant promises being broken.

Curosity got the better of me when I saw the same frames advertised on their website as being "in stock". I initiated a chat with the online sales person (Sian) - copied below in it's full glory for all to see if the answers I was getting from Helen were consistent:

SianHello Client. How may I help you?
Clienti am interested in buying the Tag 7101 frames - can you advise on stock availability and delivery times?
SianTis is available and it comes from our supplier in Italy. We ask to allow 7-14 working days for single vision and up to 28 working days for rimless, varifocal or bifocal. They are usually completed well within this timescale
ClientThanks - are there any delays in the manufacturer supplying these frames currently or in the past?
SianThere can be delays of which we would inform you of. This can happen with any designer frames due to production times
ClientThanks - can you be more specific on the supplier of these frames in particular? I do not want an undue delay if i order the frames if I can avoid it.
SianThere is currently no delay on this frame
ClientThank you !
SianNo problem :)

Ahah ! no delays - so why a delay on mine? The website says they are in stock too...Did this have something to do with my 60% discount voucher ???

So I wrote to Helen, and kindly promised to, " take my case up with the Trading Standards, and simultaneously lodge a complaint with the petty claims court (for breach of contract). This will serve to raise public awareness of your less than satisfactory customer service if nothing else.")

Low and behold, i get a message back the very same day to say my glasses have been produced and will be despatched the next working day !!! Viola !

Moral of the story is, threaten public humiliation and raise public awareness. Helen, please be a bit more truthful, ask your owner/director not to offer discounts if you don't intend to honour them and don't over promise....

Glasses turned up next working day, and seem to be fine. Was it worth the hasstle and headaches (not least as i was without correct spectacles for over 7 weeks (which i made Helen aware numerous times))? I'll let you judge.
Thanks for reading.

David Arnold found this review useful

5 star service and excellent value

What I like about this company is that it offers a try before you buy service on frames (sadly not designer frames though). Having a small selection of frames to try out on yourself unhurriedly at home and to have time for friends and family to comment on is so helpful and reassuring. How many times have we hurriedly chosen frames in a crowded opticians without a friend or relative to comment and without being able to see the frames properly, ordered them and then hated them (or worse still others dislike them) when we have paid hundreds for the finished product!! Ordering from DirectSight is easy, communications are good and value excellent. Only problem is they are so good, you'll want to order several pairs.

Good glasses but long wait

Glasses are fine but had to wait several weeks for second pair. Ended up ringing a couple of times.

David Arnold found this review useful

Second order just as good as first!!!

This is my second time ordering with direct sight and I have to say it was JUST if not quicker than the first!!! I'm very pleased thanks all at direct sight for getting my order to me quickly and perfect!!! LOVE my glasses given your site to everyone I know!! Thank you and it won't be long till I order again!! thanks

Super Service

I stupidly sent the wrong prescription when ordering & have been so impressed with the service i received in getting this problem recitified!! Excellent customer service!!

excellent quick service

I ordered some Raybans from Direct site and was very impressed by their quick service. I called to ask for advice on delivery times and the lady I spoke to was very friendly and helpful. I then made my order online and my sunglasses arrived a few days later.

I'd recommend to anyone and the prices were one if the cheapest I could find. Definitely will be using again!!

Great service and even better value

Tried two hometrials after DirectSight said this wasnt a problem and found a pair I liked. Ordered them and was advised another pair were available for free! It didnt have to be the same pair so I was able to choose another pair I liked from the home trial for free. I was also issued a 20% off voucher for a minor delay on the first home trial - all of this added up to excellent value. The process of adding the prescription was simple and I've now got my new glasses which im delighted with. First class service that i'll recommend and use again. Nice.

Excellent.....

Fast, easy to order, perfect. Was expecting to wait for 14 days, but they arrived same week. Thank you.

"Great brands at a fantastic price"

I've been a customer the for past two years now and am consistently impressed with the service and quality of the frames. I recently ordered my third pair of frames which arrived within the allocated time and I made a great saving on my branded frames.

Excellent service. Very friendly A******

Thanks for the great service. I was searching for a specific pair of designer sunglasses, very hard to source. after speaking to the guys at direct sight they couldn't of been more helpful and found the exact pair I was after within the hour. I use many other pairs for shooting and work. Great that they can look after all my needs under one roof. Will use again. Give them a call for all your needs. Thanks again. Steve.

DIDN'T GO TO SPECSAVERS!

Fantastic selection of frames, reasonably priced, speedy turnaround and great overall service. Would recommend to all my 'spectacled' friends as I am really pleased with both the pairs of glasses I ordered. Great job guys keep up the good work.

Fantastic site well worth the visit.

Great choice of frames & lenses , really fast service l have already recommended this site to friends & family. Thank you so much for my new glasses love them l will definately use this company again.

Affordable, speedy, high quality - excellent!

I ordered some glasses from directsight a little while ago and can I just say how impressed I was with the service!!

I have a relatively complex prescription which has led to mistakes from other companies in the past, but directsight got mine to me in perfect order way within their delivery timescale! I'm amazed considering that I've paid so much more before at other places!

The glasses themselves are sturdy, good quality stuff and they came in a nice little case which is handy! :-) I'll definitely be ordering again in the future.

Thanks direct sight!!

Used the rest but your the best Direct Sight

Awesome site great choice of frames and lenses so pleased with my purchase will be recommending to my family and friend. Super fast service will be back to purchase more. One very happy customer

Loved it

I never have to look anywhere else. Authentic glasses great prices and a very friendly customer support. Top quality

Cool Specs

Got some really cool specs delivered yesterday :-) Very happy chappy

Nice product good service

I purchased a really nice pair of black plastic glasses which i'm really happy with. I called to ask a question about my prescription and the staff were knowledgeable and helpful

Would be happy to order again

Happy with glasses

Thank you, im very happy with my new glasses! Save about 70 quid in the process

So far so good

This was the first time that i have ordered my glasses online and i must say im really impressed. I tried some glasses at home before getting my prescription ones made and the whole process was very good. I have received my prescription glasses and i can see well, the glasses are lovely and well packaged.

Thank you all

Fast Delivery

Got my glasses in 4 days, cant fault service would use again

fantastic

fantastic service through out

brilliant value and choice.

There is a huge range of frames, available in a number of colours. The choice of lenses and coatings are fantastic value for money. My order also came very quickly. I would recommend Direct Sight to anyone.

Really good service

Its my second order from direct sight and once again i found the service very good.

Brilliant

This is the third time I have ordered from direct sight and each time it has been simple all the way through I would recommend direct sight to anyone.

Great Glasses

I ordered a sample pair of frames from DirectSight as they worked out so much cheaper than from any of the high street stores. So pleased, so ordered a pair of varifocal glasses.They provided great service and were really supportive.

Absolute rubbish

After a long wait for the glasses I was so disappointed in the quality.
Firstly one arm became week in about a week then the nose pads fell off.

When I called the help line to complain they said the glasses I have ordered were OBSOLETE and they don't do them any more.

I sent them back for repair (at my expense) and they sent them back exactly the same.

After reading other reviews I decided best to keep them as they only give halve the money back .

I agree with another reviewer funny how a bad review is immediately followed by a good one!!! Beware be very aware.

Karren Catherine Harriet Hollister found this review useful

Sorry I didn't read these reviews before ordering

I'm sorry I didn't read these reviews before ordering. I am now seriously worried the the glasses I ordered will not be of good enough quality. I ordered them on 13th March and have not arrived so far. Emailed help and Helen replied almost immediately (so assuming she's not in the UK, as it's 6.30pm) saying it had only been 18 working days and they asked for 28. That means I have another two weeks to wait, making 5.5 weeks since my order. And given what I read here my headaches will probably only get worse both physically and metaphorically once they arrive.
I have ordered many pairs from optical4less, who are in Singapore, over the years and all have been high quality and none have ever taken this long. As a pensioner, I am stuck if they are no good as I can't afford to lose the price of the lenses. Wish I had done more research and am now seriously worried.

Karren Catherine Harriet Hollister found this review useful

Very slow, good prices but not worth the hassle

The order number above relates to an order for two new pairs, which were ordered early Feb and dispatched 26th Feb. So far so good.

Despite many enquiries I still do not have the other pair. The reasons I have been given are inconsistant and variable so it is very difficult to asses whither I will actually ever get them, it which case, as an organisation, they are no longer a good price option.

Despite being reasonably satisfied with the price and quality, (I have also had three pairs reglazed), I would not use these people again. They obfuscate and delay, whither this is down to their business model or simple incompetence I do not know. As I intend to do no more business with them I will never find out.

Update 21st April and guess what...I'm still waiting for my second pair. Off to trading standards next week!

Karren Catherine Harriet Hollister found this review useful

I'm regretting using this service..

Bought CK frame with varifocal lenses. These lenses are so poor - very limited vision. I can't even read the the text on the computer screen.

I have had spec from Boots with the same prescription without any trouble.

Now I have to return to them at my expense so that they can check the precription.

It is a painful experience.

Karren Catherine Harriet Hollister found this review useful

Brilliant stylish glasses and fantastic service!

I ordered two pairs of glasses and when the first pair disappeared in the post the made me another pair straight away, no questions asked. The glasses look so good that all my friends have been asking me where I got them from and to let you have up to four pairs to try on at home is so helpful. I'm very impressed with their products and their attitude.

Excellent product and service

Pleased with the product. The customer service is brilliant.
I would fully recommend the product and the service.

Utter Rubbish, Dont waste Your Money!! Better go to Specsavers..

I ordered my new glasses with the Platinium super packeage for the "thinnest lenses available" on the 18th December 2012, they finally arrived on the 9th Feburary 2013.
Only to find the so called Thinnest lenses available were twice as thick as my Specsaver ones, 5mm against 2.5mm, which had the same perscription and size of lenses.
So I returned them because I thought the wrong lenses had been fitted, only to be told they were the correct "thinnest possible lenses" but they could send them back to the lab to have "the thinnest possible lenses" made thinner !!
I get them back 8th march, the lenses were slightly thinner but at the expense of the perscription. I can't see through them now.
I have been told they will try putting more lenses in, or give me a refund less the price of the lenses that were clearly wrong, but I have to pay for their mistakes / incompetency. and after reading of the problems people have getting refunded, I suspect I will have the same problems.
Don't risk your eyesight with these clowns.

Dina Evans and Karren Catherine Harriet Hollister found this review useful

Excellent, quick delivery and great prices

I would definitely recommend to my friends infact I have, the service from direct sight is so helpful especially Helen - who deals with emails very quickly.

Without question the best online buying experience I have encountered which is loads.

The service and products is just fantastic.

When you consider going to an optician to buy new glasses can now be done online.

The catalogue was as the product appears, the completion of the details for the specs was easy, the value was fantastic and then the order was received without any problems whatsoever.

If you have any question then they reply via email or phone immeiately in a very friendly and professional manner.

Will not buy any glasses from anywhere else!

Perfect customer service

I've had many instances of exemplary customer service in such a short time, allow me to list them.
1.Easy to use and we'll thought out website allowed me to easily choose four pairs of glasses to try on, for free.
2.These were slightly delayed getting to me, helpful and friendly call centre staff informed me this was due to weather.
3.When the try at home pack arrived, it contained a discount voucher to compensate for the delay.
4.Again an easy system made it simple to order and send back my trials
5. Received my glasses quickly, but they needed adjusting. Quick and effective emails and online chart had this sorted very quickly.

Overall a fantastic service that hands down beats the often frustrating hight street shops.

SPECOCULAR, SPECTACULAR SERVICE

SO PLEASED WITH THE RESULTS OF MY CONSIDERED DECISION TO BUY MY SPECS FROM DirectSight THAT I WILL HAVE NO HESITATION TO RECOMMEND THEM TO FRIENDS.... WELL DONE DS....

Complete lack of customer service response

The spectacles I ordered were an acceptable quality and the prescription seems right, but they arrived in a different colour shade to that being shown on the website when I ordered. When I queried this, customer service were clearly determined not to understand the nature of my problem and in this particular aspect of the business they deserve no stars at all.

Fabulous!!!

Fantastic range of specs at Direct Sight, they are amazing to deal with - I'm on my second prescription and Direct Sight have made for me so far approx six pairs of glasses - previous years I have only been able to afford one pair at the High Street Optians at each eye test. Now I have a selection for any occassion in single vision, varifocal or sunglasses - brilliant, the delivery is fast, communications are great they are so friendly and obligiing. Give Direct Sight a go and you'll never look back just make sure you are within your 2 year prescription - measure your old glasses when choosing the rims and there you go