I ordered a exterior LED light fitting with microwave sensor, delivered quickly however the light had been previously fitted so there were mounting holes already drilled, scratches to the cover and screws missing from cable cover. I emailed company twice but with no reply. Very poor.........
Allthough a little late, DTS has now contacted me. Very applogetic and have offered to resolve. Looks like emails went missing .
Ordered an item on Sunday through website. Made note of order number but didn't receive confirmation email. Checked my bank account on Tuesday and the funds had left my account. When the item still hasn't arrived on Wednesday morning I rang them and was told they had been having problems with emails but that my order would be dispatched that day and with me the following day (thursday)and that I would receive a confirmation text of the delivery. At 15:41 on the Thursday I received the text saying that it will be with me on Friday. Hopefully this isn't another lie and it will only have taken them 6 days to get my order to me. Will not be purchasing from this company again. The item I ordered was a fan for the bedroom so have had to spend a few extra nights than expected sweating in bed. Thanks
My first order with direct trade supplies, I found every aspect from ordering to delivery a pleasant experience. The goods were ordered on a Tuesday and were delivered the next day. I will certainly use them again. Many thanks and well done
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