My dogs Advocate eventually arrived 12 days after the order was made and arrived via Singapore with an invoice for shipping costs of £ 13.71, at least the postman did not ask for the post charges. My bank Barclay's has put a stop on Discount Petcare .co .uk from taking other charges from my account and will start proceedings to investigate the company. Having spoken to Bayer the manufacturer of Advocate they are aware of this company but do no business with it. They are unable to say how this company actually gets hold of their products and despite in the past batch numbers on boxes sent by Discountpetcare being verified by Bayer they cannot authenticate them as being genuine as even the boxes can be counterfeited. They do not recommend using the product as it may not have been stored in its travels around the World at the correct temperature. This company is based in Mauritius but the packaging the Advocate arrived in was stamped as coming from Singapore.
I thought I bought my stuff from the UK, but it got shipped from the far east and got stopped in customs. Never got throught customs.
I have used this company before but never again. Ordered 12 pipettes of Advocate and £59 was taken from my account. This included 5 percent discount. I didn't check the email confirmation as I've never had a problem before. Three days later 12 pipettes of
Advotik arrived with an invoice for £12.98 from Singapore! Sent them an
email and this is apparently my fault! Asked for a phone number so I could discuss the problem with the "Customer Service Team, " and guess what? Yes I've heard nothing.
This is the second time I have used Discount pets. First time I ordered Previcox I sent a prescription, drugs arrived and everything was fine. This time I didn't have the use of a scanner to e-mail my prescription so tried to find an address or fax number, it appears no such thing exists. when I e-mailed them to explain I couldn't send the prescription they confirmed the drugs had already been sent which in itself concerned me. When the drugs arrived there was a custom label attached to the envelope. Now alarm bells are ringing and I'm worried to give them to my dog, although the previous prescription was absolutely fine.
I can't say that this company is a scam as I have both times received the order and they are literally half the price of the vets. But saying that it is obviously not legitimate and above board. My only concern is that the drugs are safe to give to my dog and also that they work properly.
As far as I am concerned if no person or animal has suffered in the process of me obtaining these drugs and they are safe and do as they should, I don't have a problem as the price the British vets charge is an absolute scam.
I paid £66.80 for advocate spot on for dogs and cats and got an invoice for £13.80 I also don't understand why the packet came form Singapore when they are supposed to be from uk I have emailed them several times and have not received a reply. I will not be using this firm again as I cannot trust them. Susan rawsthorne
ordered milbemax wormers a few months ago came after 2 weeks all ok and genuine. the reason they are cheap and they can afford to sell at the prices stated is for exchange rates uk pound to the (sin - dollar) invoice kept low for shipping purposes or you will fit the bill for import tax to uk etc. something that cost £18 would slap you a £20 or so import duty tax from courier who delivers to your door the reason why hence invoice is different and a lot lower work it out products abroad are cheaper then the uk exchange rates etc. and vet strength products without perception that cost arm and a leg here . its not rocket science they sell to uk and around the world no one would buy if the prices and shipping prices high reason they can afford to offer the same products cheaper then the country your in ??????
I have been using this website for a few years now and have never had a problem! The stuff turns up, normally within 2 weeks, often quicker, and they have all worked.
If they're copies, they darned good ones as I checked 1st time and they were absolutely identical.
i assumed the low invoice in the package was for customs purposes as they would need to declare a value and this is probably cost price?
Mandy Mcdonald found this review useful
i also found the invoice to be cheaper than the order just shows the company has there head screwed on the right way... the lower the invoice the lower the TAX they pay to the UK gov and good on them i say.....if vets sold it at a reasonable price and didn't demand u also pay £30 per pet (£90 for me)for a UNESSENTIAL vets appointment then ppl wud buy from them and not overseas
Mandy Mcdonald found this review useful
When I first ordere goods from this company I wanted to get in touch with them but couldn't, I typed in their address and postal code and it came up with a completely different address. I emailed the company who had the same address as Discount Petcare, and was told they use their offices to collect their orders as they are an online business so do not have their own premises.
I rang my credit card company and spoke to the security department, they checked for me and said as far as they were concerned it was a legitimate company but if I had problems to get back to them and they would flag it just in case.
My products came, as you mentioned the invoice price was lower than the actual price paid, but I have found out that they do this so they do not incur high custom charges.
When I checked my worming tablets and drops, I rang the actual company who make these items and told them of my concerns about them being copies. They checked the batch numbers and expiry dates and another number on the boxes and confirmed they were the original item.
I was going to order some more items today but you have all now worried me.
This was posted via Singapore, I received it today. It was sent to me within one week. Looking at the box and comparing it to a genuine box, it is totally identical to the real one, can't see how it could be counterfeit? I was invoiced for £13 on the enclosed invoice, it this maybe what discount pet care pay for the product? Do I dare use it?
Mandy Mcdonald found this review useful
Don't think I will use them again. Reason they gave for supplying goods from abroad is that they did not receive a vet prescription. The web site did not indicate the product required a prescription. The invoice and customs declaration showed the value of the goods as being a lot less than they charged me. If you want foreign products (my product indicates South African manufacture) shipped from Singapore go ahead and place your order. If this is the case they should say so - it is misleading to advertise as genuine and UK products when they are not.
Was going to order a single item priced £73.99 inc postage... when I clicked onto 'Place your order' I got this message....
Dear Customer, Your Order value seems to be high and hence your order is being declined, pl. break your order into 2 or 3 smaller orders to keep the order value below £71.
Now how am I supposed to split ONE item into smaller orders???
So it made me search for a review of the company.. ended up here ,read the reviews and I will NOT be placing any order....
Order for Advocate placed on 07/03, £32.37 taken straight away, currently 11/04, and still NO goods! I have had several emails all with false promises of sending the goods. Cannot ring of course as they are having problems with their phone lines, how convenient! I have 3 cats who are all going crazy with ear mites, and having paid this, I cannot afford to pay out for any more medication for them, I am beyond angry, my poor cats are suffering!!! IF I don't have the goods by Friday the 13th, I will be seeking legal action, they HAVE been informed of this!
My last order from them a few month ago was great, it arrived within a couple of days, so wrongly expected the same, such a shame they have let themselves down big time.
I have used this company before and had a good response.
This time, I reordered via an email reminder as I needed worming goods for my pets. The order has not come after 5 days as promised, but no money has been taken from my account. Personally I think UK vets charge too much for some pet medications and will only give them after costly consultations, which is why people look on the net for alternatives. It is just the same for human meds, in fact, many of which are generic products from other countries.
I was not aware this company is shipping from abroad and will wait and see what, if anything, turns up, but the last products I had were safe and worked. If nothing comes, I have my reciept and paid on Visa so shall get a refund.
As to the legal side, the choice between a rip off vet and a rip off mail orde company seems not to be the issue.
I Placed an order for Advantage on the 31st Dec and received it on the 16th Jan, this itself is not a problem,but i didn't realise although it gives a London address the product was posted from Singapore, so i have know idea if the product is a fake or not. I paid £25 and on the customs label and invoice inside it was only £12.50 including postage. Will not be using again as things are too suspicious. BE WARNED!!
I ordered Activate for my dog on the 30th of December 2011 and as of yet January 12th 2012 I have not received my order.Despite repeated attempts to contact them via email I have had no response. Their phone is out of order and I cannot contact them. I can only surmise that these people are thieves and have no intention of sending me my order.
Do not use.
I placed order an order for the 1st time on www.discountpetcare.co.uk, I got worried when it did not arrive in 2 days, wrote an email and got a quick reply. Order arrived in 4 days but everything was correct. I saved extra as they offered 5% extra discount while shopping on their site.
Good Service...So I will buy in future and recommend.
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