I have dealt with Alex at dragonspecs for the few years, and my experience with this company is second to none,Good old fashion service,no matter weather its a email or a telephone call you get a reply straight away.keep up the good work and will be in touch very soon. Best regards Mr J.Robin.
With Dragonspecs I had one of the most professional and efficient Internet shopping experiences I have ever had. I saved over £200 by buying my reading glasses and sunglasses from Dragonspecs, any queries I had were answered promptly by Alex. I cant recommend them highly enough.
Great quality, great communication, got my glasses in 8 days from order despite them saying it would take slightly longer. This site was the lowest priced site online, and way cheaper than the high street. Well done dragonspecs!
Cannot give 4 stars as I didn't end up getting the glasses! I ordered some Raybans from dragonspecs at a fantastic price of just £56 for the frames when they are £119 in the shops. Unfortunately the frames warped when the lenses were being put in (have heard of this happening before so wouldn't hold this against them) and a new frame was unavailable. I have had trouble finding the frame at all in other shops and have in fact only found them in one other place so again I wouldn't hold this against them! I would recommend this company because the person I was in contact with (Alex) personally rang me to apologise and sent me an e-mail with other similar glasses. He also offered me a discount if I was to find other frames on their site that I wanted. However, I decided to shop elsewhere as I was really set on those particular frames and got a refund within about 6 days.
Contacted customer services and spoke with Alex who was really knowledgeable, which put my mind at ease having never ordered any prescription glasses on-line. Informed that the glasses would take 2 weeks to arrive, which was literally to the minute. Great value in comparison to other designer glasses websites that I'd looked at. Will definitely use this website for future glasses purchases. Highly recommended.
I found the frames I was looking for on the site, at about a third of their asking price in a regular store. They arrived quickly for an international delivery, and I couldn't be more pleased :) Alex was friendly and responded very quickly to my requests... I highly recommend this online store!
Saw the perfect pair of Prada frames on the high street, looked great on, then looked at the price and felt faint ! £250.00 (not including the lenses !). No way could I justify paying that. Did an internet search when I got home - found the same pair at Dragonspecs for £139.00 (plus thinner lenses), sounded too good to be true, so I did a review search which bought me here. They had some great reviews, so I thought I would give them a try (despite being cautious and using my Visa card to pay for them in case something went wrong !).
Well, the ordering was easy, the communication from Alex great (if only all customer service staff were as efficient !), and the glasses arrived just over a week from ordering !
So am I pleased - you bet I am ! Fantastic (and genuine) Prada frames, perfect prescription, fast and pleasant service - I will be back again, and will be recommending to my friends and colleagues.
if only everybody did internet shopping like dragonspecs life would be so easy.dealt with a guy called alex nothing was a problem for him such great service would not go anyhere else for glasses again especially at their prices
No problems what so ever, I ordered my glasses from DG optical originally - DO NOT SHOP THERE! I was going to pay £180 for my ted baker glasses from boots, dragon specs was £60, its a no brainer!! Alex was spot on, he was my point of contact everytime, would definitely recommend to everyone I know.
Quite simply this is the best online glasses retailer I have come across. Price and customer service are second to none. Alex, the company representive, is very amicable and makes the buying process quick and easy. Fantastic company, many thanks.
The customer service is really great. Response always speedy.Approach very competent and professional.There is a guy there called Alex. I can't rate him high enough. Good company , great price,quality product. Mine was a Gucci frame . Excellent.
Before I placed my order the kind customer service team checked for me if the frame that I required was in stock. I was a bit hesitant ordering frames and lens from overseas (I am in Australia) and purchasing online but my whole experience has been great. Great customer service (thanks Alex) great final product delivered in a reasonable time and $350AUD in savings! Fantastic!
I'm always a little nervous about using an online company I've never used before, but I'm pleased to say I'm so very pleased with the glasses from Dragonspecs. I bought Rayban specs and sunglasses, and the prescriptions are completely accurate and the price was fantastic compared to elsewhere. When I emailed the company the response was speedy and friendly. The only thing that could have improved the whole thing (as another poster has said) is more proactive updates as to when the glasses would be despatched, but actually it was pretty quick, under 2 weeks from order to receipt.
I originally ordered the frame only during September 2010, thinking I could have a local opticians glaze them at a competitive price. However, I later found dragonspecs' glazing service and prices were the best option available and had the frame glazed just before Christmas 2010. The glazing service was very quick and overall I was pleased with the service throughout. I would recommend buying from dragonspecs, however if there were one criticism I would have, it would be that 'lead time' on delivery should be made clear from the outset. This ofcourse was subsequently quickly clarified for me and I would always re-purchase from this company and strongly recommend others should too. NB: this review has been submitted 9 months late due to serious personal turmoil and should not be construed in any other way.
I purchased some RayBan Optical Glasses that I have been searching for. They cost £61 on Dragon Specs as opposed to £120 upwards in the shops. I was sceptical to order my actual prescription over the net but decided to try them after reading reviews. However, I was pleasantly surprised witht he service, as after keying in my prescription details and paying, I received an email asking for further clarification of my glasses need. The glasses arrived in just over a week - Perfect. The service is probably the best I have encountered on the net and I normally buy on line due to time commitments. I highly recommend this company and intend to buy another pair. Go for it !!!!
I ordered a frame which was a slightly older model and which I couldn't buy in the shop any more. The frame arrived a day or two later than I was expecting it because it was not a current model but it arrived ok! The retailer kept me up to date on the order of the progress which was great. they don't have a phone number on their website but I found their email response really quick and efficient. They actually called me to let me know that the delivery will be a little late I thought was a nice gesture.
I ordered my glasses frames through Dragonspecs because of the really good price. I was kept informed of the delivery progress with communication being fast and informative. They arrived quickly and well packaged and I am extremely impressed with my new glasses. I would definitely buy from here again in future and have even recommended them to my friends, they have made buying glasses a lot easier.