The Mhouse PR1 back up battery was available from several websites. The EasyGates website was simple to navigate and offered a significantly better price than the others. The battery arrived within three days of order. As usual the Mhouse product came with explicit installation and commissioning instructions and was up and running in minutes.
Very impressed with speedy service. Ordered at 4pm, delivered by 10.30am the following day. Email received to say goods were on way within minutes of placing order.
The product came very quickly and looks ok. Instructions were not in English on the multilingual sheet and any information that was in English was poorly translated. I've not had time to connect the device as yet so will reserve total judgement until then. So far, so good
Ordered a remote for garage door and it arrived very quick.
Although the instructions when in the package - I found them a little bit puzzling to work out. I phoned Easygates and ask them about the instructions and was told by a very helpful employee on how to follow the instruction on the small video on the web. I couldn't find this at first on the web and had to phone back. A different employee answered the phone and finally found this on their web site. I felt a valued customer and not a nuisance!!
Ordered a replacement remote gate opener as original no longer available. Called up first to be sure of compatibility and was given excellent customer service and advice. Ordered online, was provided despatch tracking information and the remote arrived 2 days later via Royal Mail tracked delivery. Perfect.
After diagnosing a fault on my clients control board ordered a new one from these guys. Price was good and delivery quick. Have used them again since 1st order and will be using them again !!
As above a no fault service I will use again.
Nice website - easy to navigate and register as a user - I ordered additional gate openers for electric gates , they came within 2 days and were exaclty what I needed - I will continue to use this company for all my requirements - this is what all internet shopping should be like.......... well done!
Well done Easygates
Used this company twice now, good range o products and staff both helpful and knowledgeable. They kindly arranged immediate dispatch for me and product was received next day.
Better prices than competitors.
Will use again, thank you!
One of very few companies from our search that offered the exact product rather than a compatible one. Though there is something on the website that referred to the price quoted not including VAT I didn't spot that at first so when went to checkout the price seemed to have jumped - took a little while to register that VAT had caused the increase. That said, the product was despatched promptly and was received in a couple of days, sooner than had been indicated would be the case. The items work too. Overall an efficient service which on basis of this experience I'd recommend
No problem with order or delivery also purchased fitting kit unfortunately the cable supplied was the wrong type with only 5 core when it needs 6 only found out when I had dug up my driveway and laid the conduit and run the cable through grrrr
Found what I was looking for but the web site could do with a little more produce information, as I was trying to upgrade the device and there was not clear matching between the large older device and the new smaller one.
In fact went to another site to get this information, so needs sorting.
Good fair price, I think but certainly would not pay any more in this day with electric gadgets being so cheaply and easily made was surprised at the cost. But needed it so had little choice.
Did send their customer info line an email asking if there was instructions on how to pair the device with the opener. I am still waiting for a response , huh not good customer relations. Fortunately the device came with instructions inside the packet. But still had to work out what panel to remove as I did not have the one they were on about. Mine is the long vertical switch button, which I found after almost taking the motor apart. So why do they not say so on the sales write up. But arrived sealed and quickly, shame about poor customer information.
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