I have recently decided to close my account and never use any ebay-related again. They have no sense of fairness when it comes to buyers being duped or tricked out of their money by cruel sellers. I was duped out of $200 dollars for a phone that was not as described, they decided not to refund my money probably because they didn't want to deal with having to pay me back first. I even offered to send pictures of the damaged phone and they refused to see it. How do you make a fair decision on a case without examining all of the evidence? If you respect yourself and work HARD for your money, I would advice that you stay off of ebay!