I NO LONGER USE EBAY AS A SELLER. THEY ARE THIEVING SCUM. I SUGGEST YOU LEAVE AS WELL BEFORE YOU LOSE ALL YOUR MONEY TO THIER FEES AND UNFAIR PRACTICES. I no longer sell on FeeBAY because they hate their sellers. I'm now on amazon.
You've got no rights as a seller. I've been selling on ebay for last 5 years and thinking to remove all my auctions. Cheap stuffs coming from abroad (don't comply to UK safety standarts) with no customer service and warranty. I try to provide quick service and give the full uk warranty. My costs are lot higher to keep the stock in the UK and provide warranty service. My listing will never appear on top of the listing category as the price is slightly higher then other. Ebay don't care about "their sellers" in the UK if not you there will be someone else who sales cheap s...t
I used to love using Ebay. But, I have grown disappointed with the increasing number of sellers selling items as new which are actually used or defective, then not being refunded return postage by either seller or Ebay. Feedback is a joke – as this can easily be removed by Ebay for the smallest reason and there appears to be no / little repercussion for the seller who continues with their crooked practices without other buyers being made any wiser. Unlike Amazon, the only way to check whether an item has had bad reviews, is by scrolling through all of the seller's feedback. Customer services is also going down hill rapidly. The staff are friendly enough, but I believe that they are working with an inefficient system and many policies which either do not work or are bias / not fair (with no discretion allowed or common sense). I've increasingly become very wary of buying items on Ebay and instead I seem to be using Amazon more – who have a much better system. Even selling items has become very expensive - as they seem to keep increasing their fees and there is little flexibility with how these are paid.
unfortunately when things go wrong, things are abysmal. 3 times now i have tried to purchase things, and as soon as i have paid, the seller's item gets removed. I receive the item, but not sure what i am purchasing - ie am i being prvided with fake goods. ebay never give an answer - because they will never admit to selling fake stuff.
Here's is my small input from 12 years on ebay. I am not a professionnal, but I keep a tidy log of my buys and sales. Out of roughly 500 transactions, I averaged 3.34% of fees pre-2011 and since then... ta ta taaaa 12.51%!!! Ebay pulled all the dirty tricks on the fees schedule: 1) plain & simple increase on the commission now 10%! especially on the higher tranches (I used to sell watches, not anymore... for a 2500£ piece, the commission used to be 57£, now it is 250£!!!) 2) commission on the postage! did not exist before, why should it since they are not the service provider. 3) Paypal whose commissions have also increased and now represent roughly 3-4% of the sale (so you pay twice as well: sell a piece at 100£, ebay takes 10£, and Paypal 4% not of 90£, but of the full 100£...)
Consequences: I inflate the postage to compensate for the 10% they take and move as much business a possible to Gumtree. All my expensive items go straight to auctioneers like Christie's where the seller's fees are close to nil.
I have just bought and paid for an item on ebay with paypal. It turns out the seller has not used their ebay account for years and it was linked to an out of date paypal account that they no longer have access to.
My payment came immediately off my credit card but shows in paypal as 'unclaimed'. This is because the seller cannot access their account to (I have no idea why) to correct whatever they need to do to claim it. Because it is a payment to a correct paypal email I cannot cancel the payment. The seller claims they have not received the payment.
What has made matters much worse is foreign support staff with poor standards of English, who send out automated out of date and incorrect scripted responses. This is why I stopped selling on ebay years ago. They have taken 2 weeks now, and I have lost my money and not received what I had paid for, all because the seller put an out of date email in his ebay for paypal payment to go to.
I have to reply to their incompetent responses and wait days to get a reply back. Truly the worse customer support you could get.
I sold an item on EBay and the description could not have been more accurate. Buyer claimed it was not as described, raised a case and EBay refunded him. They have tried to claim the money back from me, despite my e-mails telling them, and the buyer, the phone was exactly as described. I would refund if buyer had genuine complaint but as he does not, I will not. Also I have researced (amendment - sorry this should read sought advice) and EBay have no legal right to refund money and claim it back from you. The sale is between the seller and buyer, they should only act as a "shop window, not as judge in case of dispute". See the following - Ebay had no legal right to interfere with the auction/sale.(which they did by instructing paypal to refund the money). It was a private seller/private buyer contract. Ebay only provided the mechanism for it to happen". It is time for EBay to back off and stop interfering in something that does not concern them.
Jeg har handlet utallige gange til vanvittige priser ift. hvad man skal betale for præcist samme vare i DK. Man skal se sig for og gå efter sælgere med gode reviews. Har kun haft gode oplevelser med køb, annulleringer, forsendelser m.m. Kan varmt anbefales!
In early December I listed a piece of business equipment for sale on e-bay. 24 hours later e-bay suspended my account accusing me of fraud! Since then I have contacted them 5 times totaling wait for it 8 hours on their online chat program, I have sent in copies of my passport, driving license, receipts for the goods I was selling and every time I get told that they have not received it or that the images are not clear enough for them to read (funny how everyone here can read it just fine). To date they still have me listed as an attempted fraudster as as far as they are concerned I have not proven to them that I own the equipment, they will not call me back or allow me to speak to anyone in seniority nor will they give me an address where I can write in to them regarding my complaint and have now closed my account and told me I will NEVER be allowed an account with them again. Well I've lived without ebay before and I'll live without them in the future, I just wish a few more people would boycott these idiots and then maybe they would begin to respect and look after their customers.
Account suspended for 'opening too many cases'- but I only open a case when told to specifically by Customer Services? No appeal, no dept. handling it, no help.
Customer allowed to return a PC because 'just cant get on with it' (didn't even know how to turn it on.) Allowed them to win a 'not as described case'. No appeal, no help. The return arrived smashed, no compensation (as eBay free label offers no cover)
Allowed a customer to open a 'not as described' case saying “where's the windows” (for a PC listed without an operating system.) They were allowed to return it (using the eBay free label offering no cover- item smashed- £50 compensation for a £300+ item) because they thought windows came with it. “NO WINDOWS” about 3” high was in the listing, also in the title.
Allowed a 'not as described' case to be opened even though the buyer had received the item 177 days previous!
Allowed a customer to return a PC that he had made extensive modifications to including swapping out the RAM, the DVD drive, the graphics card (for a stupidly over powered one that caused it to explode) and had only ½ of the original parts. He was refunded and returned the item in a PLASTIC BIN BAG that destroyed it (no compensation) Appeal refused.
Allowed a woman to return a set of speakers (sold without the plug) because she thought “it should jolly well come with a plug” despite the plug-less state being in the title, the description, and confirmed in a pre-sale email. No appeal, no help.
Charged £112 fees twice, took 7 months to return it, in which time they had done exactly the same thing again, this time taking 9 months to return it. No appeal, no help,
Allowed a seller to win a case of selling counterfeit goods, because “only the owner of the copyright has the right to stop it” I was sent a warning of suspension because it was seen that I was trying to damage “a shop similar product sales competitor” (though he sells pet products, I sell PC's and he is a shop and I am a private seller) No appeal, no answer, no help.
Oh we have many many more, it boils down to most, if not all decisions are made as a result of automatic reactions to certain criteria. A refund in a resolution case is issued when tracking details are given by the client returning the item and NOT by the case ever being seen by human eyes, they could be returning a bag of hay for all they know- the issue is automatic. Chat customer service help are encouraged to handle up to 20 calls simultaneously so have no idea what is going on, I've been called by the wrong name, been given private details meant for someone else, had a PC called trousers, a washing machine and turf.
A call center complaint sent an operative to “get a manager” and actually came back on the phone posing as a manager with a different voice!
If we didn't laugh we'd have probably killed ourselves by now, our complaints whenever dealt with by UK help are actually giggled at because of their sheer stupidity, but once transferred to whatever third world country is in-vogue this week for call centers, they can't understand English, let alone the complex issues included in some of their incompetence and actually argue things that would have Basil Fawlty blushing.
If we could leave and never have any dealings with eBay selling we would go gladly, but alas you have to go where the dumb sheep flock.
They don't care at all, as a seller you have virtually no protection from scams, Even if a buyer has a problem with an item mot of the time the seller loses out even though its not their fault. Lots of hidden fees, 10% final value 20p here 20p there PayPal. At least on other platforms they tell you the fees upfront. AVOID
As both a buyer and seller on eBay i love it. It protects me as a buyer if something doesn't come or is not as it was described and also as a seller if someone does not pay for their item or has a problem. I can buy from their with the added protection that if anything goes wrong 99% of the time i can get my money back. Although it can seem a little complicated for new users once you get your head around it, it's easy. There are lots of question and answer forums and online help so it's usually pretty easy to find your answer somewhere. Perhaps not great for novice computer users but saying that even my Grandad is a user. So far so good! A lot better than comparable sites to.
The whole set up is just crap. As a buyer or seller, I just can't trust them. Customers service is a joke - seller's item missing a crucial part and the thing is unusable. Seller agreed to cancel the transaction but ebay still insisted that, after quite a few emails, I should receive an unpaid warning. As a seller, you do nothing wrong but the buyer doesn't pay, you can't leave a negative feedback and best of luck if you can get your fees back!!!!
Please Google or taobao, set up something and I'll ditch ebay in less than a second.
Ebay is great for buying and selling. The new layout is good but trying to get live chat is a novelty, you have to look through and select certain topics that allow you to go on live chat. Sellers on there however are terrible. Ive tried to buy an ipad air twice and they were both scam sellers. I reported them to ebay but nothing was done and they continued to list ipads and other expensive electricals for a good while.. Lets hope they filter these lot out as otherwise, it wont be worth taking the risk as it can take a long time to get a refund if the seller says shipping can take upto 14 days..
eBay always resolve disputes in favour of buyers. Here's a scam that is now common and eBay are to blame:
Buyer buys item, then immediately raises a case and claims a refund. Seller contests the case, eventually eBay find in favour of the buyer. Buyer sends an empty box to the seller with a postage tracking number (IMPORTANT BIT: at this point eBay issue a refund BEFORE SELLER HAS HAD A CHANCE TO CHECK THE PACKAGE)
Hence buyer gets a refund, seller is out of pocket and the buyer still has the item. Buyer immediately closes their eBay account and sets up a new one in order to do it all over again.
eBay are totally at fault by refunding the buyer before it is confirmed that the item was correctly returned. Phone calls to their fraud people are a waste of time.
So beware - this scam is common. eBay has no seller protection.
Reading these reviews i realise that our experience with Ebay is a common one. We ordered goods that didn't arrive contacted the seller he asked us to be patient, then said he resent the items (which he never did!). Ebay customer service is a joke I have spent 2 months going around in circles only to be threatened that if I escalated the case I would loose my money, they then closed the case and unsurprisingly.....I lost my money!!!!!!! Then I emailed them a further three time and they refused to answer me....the seller is still dealing, how many other people will he rip off? My husband is an artist and realising that our complaints will get no attention he has decided to make a collection of images that reflect ebays shoddy behavior and the treatment of their customers. Lets get together and share these images everywhere we can, to make people more aware of the danger of shopping on Ebay! http://www.pinterest.com/ellenisworkshop/every-buyers-a-yoyo/ Please feel free to comment and please share, any other ideas gratefully received!
I hate that ebay let sellers with fakes on there site as well as the seller that has no goods in there possesion like the ipads or new iphones .So after you work hard in the bidding part then pay your money ,hopefully through paypal so you have some protection on your money and then you get no contact or tracking number you know something is wrong .After loads of messages to the seller then no answers later you explain to ebay who open a case to start to get the money back you paid out for goods not sent ect .I find it it a joke how long you wait for a refund specially when Ebay get no return answers from the dodgy seller only have a mobile phone number listed on the sellers info and they promise they will sanction the seller just kick them out report them to the police as no good money taken = Police ,crime wake up ebay sort this out as everyday it happens.