I have been with Ebay for years and learned to put up with their odd little annoyances because in the main, I rather like it, but they have finally gone too far.
I logged on today to find the landing page suddenly filled with large images of - as far as I can gather - things I 'might like' based on past searches. Not just the usual strip at the side of the page, but totally filling it. I found it hugely intrusive - it really is in your face - and totally unhelpful. I don't actually need any help. I know what I want and am perfectly capable of searching for it. I am neither an idiot nor a six-year-old child.
I searched for some way of switching the 'feature' off, but there is none. Invited to 'edit' these 'suggestions', I typed in words to the effect that I wished it to go away. I was told that no suggestions matching my request had been found and the pictures disappeared. Peace at last! But when I returned to ebay later on I was met with the same bleeping thing all over again.
I will now spend my afternoon off searching for a reasonable alternative to ebay. If this rubbish doesn't disappear within a week I will close my account for good. I've rated them two stars just for this experience (normally I'd give them a 4). I don't believe there is any malicious intent, just a bad, mad and ill-considered idea.
I sold a Gibson Les Paul guitar on eBay from Hawaii via standard post. I let the buyer know the shipping was going to take 3-6 weeks. The buyer complained saying that something was wrong and that I did not a actually send an Item. Then the buyer escalated the case. eBay instantly refunded the buyer in full an expected me to pay for it. I have called and explained my situation 10 + times to many people and specialists that eBay has directed me to. Finally they said I should fax them proof that I sent the item (as if the tracking # wasn't enough) I called the shipping company I used to send the guitar, they sent a fax to eBay of my receipt. 5 Days later I called again, eBay never got it. I double checked the fax # with them and it was correct. eBay told me to fax it again and assured me they will be looking out for it. In the mean time eBay has frozen my account and I'm getting threatening eBay messages saying if I don't pay they will report my account to collection agencies. And of course, the buyer got a free Gibson Les Paul guitar.
- So the buyer complained a little and eBay refunded him without thinking yet I(as the seller) have to pull teeth to get anything done.
-I am still trying to resolve this issue... I will never sell on eBay again.
I rarely sell anything on E bay now due to the rising insertion fees.. Listed 7 items last month and the invoice came to nearly £10 pounds and that was using the very basic of listings. Its hard to make a good profit with what you sell on E bay these days once you take away the insertion fees and the cost of P+P.
Also I do not like the way if someone claims they have not received there item and the case does not end in your favor which 90% of the time will happen even if you do have proof of postage it does not seem to matter to E bay you end up having to give a full refund from your own pocket !
After this happening to me x2 and eBay refusing point blank to help on both occasions, I no longer sell on E bay only use it to buy things.
Anna found this review useful
This seller is responsible for a very long post! It is extremely impolite. He managed to make a mistake in the address of all items in a package. He made a mistake in my name, made mistake in postal code (442549 for a place 422544, how might make such a mistake?). As a result, the parcel has gone in a completely different city and its fate is unknown. Not highly recommend to contact this seller! First encounter with the seller for many years of experience!
The worst experience I've ever had!!!
Listed an item, that did sell, but I was informed the bidder didn't actually made an offer (someone did it for him/her).
Now I'm trying to list it again to sell it (again), but have no listing allowance!!!
There will be all kind of shit happening in your way of selling or buying an item. Find a different selling site!!!
here is how Ebay and PayPal...owned by Ebay nail a seller. Step 1: Ebay charges you to place the ad for item you want to sell..not too much unles you really want an attractive and compelling ad. Step 2. Ebay, when item sells, takes a cut of the sale price. Step 2A. Ebay basically has rigged ad so that the buyer MUST use Patpal, an Ebay subsidiary. Step 3. PayPal then holds your ..repeat YOUR...money from the sale for up to 21 days, regardless of your Ebay feedback score..in their bank account, making interest for them. Step 4. Paypal finally releases your money to you BUT first takes their cut for handling the transaction..
Absolute thieves - working in conjunction with PayPal these scammers make sh*t up as they go along and the net result is your money disappears!
This is how bad things can get when a monopoly operates, unchallenged, doing exactly what they like with no governing body to answer to.
John Smith found this review useful
they charge 10 pour cent on final value. if you then have to refund part of the payment there is no allowance for adjustment . you still get charged on the first amount. basic you get charged on money you have not earned. and if phone them to raison with them. they tell you its the computer??????????????????
even in the tax office you have readjustments . not with e bay
I am a account holder with them since 2004 and I have 100 pour cent feed back. no difference to them . they obviously have no idea how to be fair with their costumer. I am now disgusted with them and therefore closing my account. try Amazon they are offering better deals then e bay in many products , they are much faster at dealing with issues and they speak an English I can understand. tried reasoning with them for over an hour and got no where so be it and bye.
John Smith found this review useful
i’ve been an ebay member for over 7+ years. i have been loyal and almost always think of ebay as a means to buy something... i go to ebay.com whenever i need to buy something.
there are a lot of benefits for ebay BUYERS. there are great deals, a variety of products, and since it competitive the prices are very good. paypal has assured safety and satisfaction. so you do not have to worry about being scammed or losing money if you shop SMART. buy from legit sellers according to their history and feedback. another great benefit are "ebay bucks"; an award system that awards buyers a small percentage of dividend whenever someone buys something that can be accumulated and saved for future purchases. even though the percentage is extremely small, it is still some incentive to keep shopping.
there is a HUGE disadvantage for sellers. HUGE.
i am mostly a ebay buyer so i have not noticed, but sellers are basically robbed and oppressed by ebay. there are no longer listing fees if you put up less than a couple hundred listings... however, ebay takes something called a "final value fee" in laymen’s terms, ebay will take about 10% of whatever you sell your items for. then paypal takes another percentage of that money. so whatever you sell, you are only getting about 85% and that does not include the seller’s cost to ship the item.
another disadvantage is buyers can leave negative feedback and sellers cannot. a buyer can leave an ambiguous negative feedback like "F U" and ebay will refuse to take it off. even though it is offensive and has nothing to do with the transaction.
personal story: a buyer bought an item for me for a great deal. an item in NEW condition for half of what it is in retail. the buyer sent payment 6 days later. and i was busy at that time so i messaged the buyer that i wouldn’t be able to ship right away... the buyer ignored my messaged and filed for a refund. ebay awarded the buyer the refund AND the buyer got the item that i shipped. after sending 10+ messages to ebay showing them proof of tracking number. they gave me back the money. (it felt dirty because since the buyer got a great deal, i was the one who lost money in the end but i was fighting for that money even still)
then the buyer left me negative feedback with an ambiguous message. even after the buyer got the item and a great deal; i see no reason for a negative feedback other than shipping time. so i spent 2+ hours talking to ebay customer service who refused to remove the feedback. even though it had nothing to do with the transaction and it was offensive.
i suspect customer service is practiced outside of the states and they have NO IDEA on the culture in the STATES so they do not find things offensive the same way as i do. this is not their fault, but ebay’s fault for employing people that cannot understand and are insensitive.
it clearly states out of the many guidelines on their site that offensive and irrelevant feedback will be removed, but customer service failed to see that it was offensive.
in the end i was left with irrelevant feedback. lost money because the buyer bidded and got a great deal. and ebay took 10% of the final value and refused to listen to help me out. i have had 100% feedback for 7 years and that was tainted by a 3 month account that attempted to steal my money and take the item.
i understand ebay is always changing and trying to evolve. but the recent actions on the customer service department has made me upset and I will definitely do less business.. if at all with ebay in the future.
"hell of a way to end a partnership."
I raised concerns about an ebay buyer to the Ebay team. They ignored me many times.
I have bought and sold on Ebay. The selling I have found a nightmare.
This buyer claimed they did not receive my product after I raised concerns about the buyer.
I have not received any payment from 2 buyers as of yet and this was at least 1 + ago. I have been trying to get answers from Ebay since and failed. The customer service team did not want to know, ignore my emails and ignored my concerns via telephone conversation.
There is no protection for sellers and no advice or help given when you come across an un trustworthy buyer. This then gives out the wrong message to buyers.
Totally unacceptable and disgraceful.
chloe found this review useful
I've had many problems with fake & fraudulent buyers, items that haven't arrived and items that have been damaged and Ebay has always been fair and all my problems have been sorted. The Buyer protection is great and you can bid with confidence.
I've used Ebay for years and always thought with a bit of common sense it's a safe environment for people to trade. Buyer protection via Paypal is good and fairly simple if lengthy to use. So, my complaint? I discovered a seller shill bidding, that is bidding on their own auctions with a fake account to artificially increase prices. It wasn't particularly well done as the same account bid on 5 different auctions, all with the same seller and in each case bid the genuine buyer up to their maximum by retracting any bid that was higher and thus leaving the genuine bidder at their top price. 14 retractions spread over those 5 auctions was pretty conclusive and looking into previous completed auctions revealed a clear history of shill bidding. Ebay at first reassured me that the auction had been cancelled. 12 hours later it was still running and when I queried it, they basically told me, I wasn't the highest bidder any more so don't worry.....er? but what about the poor sod who was the highest bidder pushed from £10 to £30 or the other auction who had pushed one bidder from £22 to £71!!!!. Ebay clearly don't care what sellers are doing to push up their price because at the end of the day they take a fee based on the final selling price! Having used Ebay for years, I am stunned at their attitude. All I can say is Ebay is a great place to buy just about anything and there are some really great sellers on there, but, you have to check every auction....if you're outbid then suddenly find yourself the highest bidder again, before you congratulate yourself on your luck, check the bid retraction section on the bidding page, you just might be being taken for a ride and Ebay won't do a damned thing......
Bought many a times from Ebay and what I can say is at times it can be a fifty fifty chance. There's Ebayers that are decent and honest but there's dishonest ones to.
Recently, bought a Republic of Ireland football 11/12 top size M from an shop on Ebay called Lovell Rugby. Got it for £12 (£3 delivery). The item was as described, in great
condition and super fast delivery. Decent packaging to.The top is the offical replica top the same as the shops do (e.g. Sportdirect.com). Would deafnitly recommend this Ebay shop to a friend. Top was a Bargin!
I like ebay and generally have no problems. Have bought and sold and all pretty easy.
One issue - I purchased an item which could not be paid for until the seller gave me postage details. Seller never replied to anything but I could not get ebay to remove the item that I had "not paid for". Eventually it just fell off after time. But communication with ebay directly could be a lot better.
I use ebay all of the time to buy/sell stuff, and I've had very little problems. I've had a couple of issues with buyers not paying for an item they've won, but if this happens, you report them to ebay and if they don't pay up in 3 days, ebay give you the sellers fees and cost of advertising back to you. You just have to be careful about who you are buying from by checking their feedback.
Jeg har kun ros tilovers for eBay. Der er et hav af sælger, og det er derfor muligt at købe alt mellem himmel og jord. Selve handlen foregår også uden problemer, og jeg har haft en masse positive handler derinde. Deres feedback system er med til, at sælgerne gør deres ypperste for at levere god kundeservice.
A lot of people love Ebay and i don't Blame them, it's got everything on Ebay, The trouble is we have Dishonest people who abuse the ''Buyer-protection'' paypal is to blame too they are Terrible at protecting the Sellers.they will limit you're account forever and can't be disputed if a dishonest Buyer complains about a very expensive item for example $1000 laptop you're in limbo and they state it's different if not empty Box..... PLEASE REMOVE YOU'RE FUNDS STRAIGHT AWAY BEFORE PAYPAL DOES!!.
Ebay kept Holding my funds at first what a nightmare never again
If you're a small seller and selling expensive items DON'T, start off with $5 items if not smaller, because it's risky to many dodgy people. and don't expect ebay support to help they are terrible same goes to paypal they need to weed out the dodgy people and look at what ebay use to be,
Ebay isn't Ebay anymore it's like a retail store, my opinion 89% of the Goods brought from ebay is New not second hand now all stock photos, i remember when people put loft and attic items on auction you don't hardly see that anymore it's a different place, and what makes me angry they shove a women in the front of the ebay home page with her arms crossed saying ''you're in safe hands when you shop on ebay'' and that's when the dishonest Buyers abuse the system ebay protects the buyers not the sellers,
I have been a buyer and a seller on Ebay for many years. I always felt safe using the site as there is Ebay Buyer Protection and I felt Ebay would sort out any problem that might arise. In November 2012, however, I ordered a drill through Ebay. When the item arrived, it was not the one advertised and I contacted the seller. He agreed that it was sent in error and asked me to return it. It cost me £25 to return and from then on I heard nothing from the seller. I contacted Ebay and went through the procedures required. Ebay subsequently refunded my original purchase price but refused to do anything about the cost of returning the item. The Customer services Dept did not really listen to the case and seemed to think I had returned the item for a reason such as "it was the wrong colour" instead of a fraud by the seller. Accordingly, I now have no drill and am out of pocket by £25 as Ebay say is not their policy to cover such items as return costs. Where is the Buyer protection in that. NOT GOOD ENOUGH EBAY!!
for buyers it is very difficult to get your money back and let you get scammed (faulty, damaged, replica, fake items) . for sellers there is no protraction or support at all + very very very high fees ( 20% ebay & paypal ) and always in the buyer favour even if they are scammers + when you cancel any transaction always get back the final fees 0.01 less, for eg if you sold an item and the final fees was £2.00 when the transaction is canceled you get back £1.99 and this happened so many time imagine if it is happened with other hundreds or thousands other seller imagine how much money Ebay makes PROBABLY A LOT.
A good site and some good deals but if you are selling they charge silly fees and then charge you more fees for receiving money on PayPal. Silly.
Usually whenever I think of something small I want to buy eBay is one of the first websites I will visit to do a search. It has such a huge range of things from different sellers you can spend all day looking for bargains. Cannot fault them at all providing you choose carefully who you are buying from.
Only minor set back for eBay in my opinion would be as a seller. I feel the percentage they take when you sell something is quite a significant amount.
Startede med at bruge ebay (UK) i løbet af efteråret og har kun haft gode oplevelser. Overskuelig hjemmeside - nemt at kommunikere med andre brugere, hvis man har specifikke spørgsmål til en vare. Benytter også deres app flittigt, da det er nemmere når man er på farten. Nogle gange oplever jeg, at sælgere er langsomme til at markere "afsendelse" ved en vare jeg har købt - Jeg har også oplevet, ikonet slet ikke blev markeret, alligevel dukker varen op indenfor den tidsramme man ca. må forvente (7-10 arbejdsdage fra UK) - det er naturligvis ikke ebay's skyld... Desuden fungerer det rigtig godt med paypal, både via hjemmeside og app'en.
One stop shop for everything really happy
Ebay is a fantastic website for buying things I can't get anywhere else, no matter what I'm looking for there's usually an auction for it, or at the very least a past historic auction so I know that it might go on Ebay in the future again. Although everything on Ebay isn't old, there's quite a lot of brand new stuff on there as well, I mostly look on Ebay for things which shops are no longer selling eg. discontinued items.
I've sold a little on Ebay in the past and found it a little complicated at first however full marks to Ebay for giving sellers plenty of options to promote what they want to sell. Plus there are tools available to work with Ebay to help automate this if you needed to. I found the fees reasonable and actually think that it makes sense to charge more for further exposure.
eBay are trying to be like Amazon and sometimes they are cheaper, which is great until you have a problem. If something is wrong with your amazon order send it back and get a refund or replacement with your return postage paid in full. Same problem on eBay and you will be refunded - only if you have used Paypal - but you can kiss your return postage goodbye. This means a vendor can describe anything as new or mint condition and if it's not you will lose money and eBay don't care.
Given the choice between buying on Amazon or eBay it's Amazon every time.
Tom Watchorn found this review useful
Was always on the opinion that eBay protected buyers and that it was very difficult to get ripped off by a seller on eBay. That's not the case.
I ordered a high value electronic item from a UK company on eBay and paid via a CC on Paypal. The item appeared reconditioned, was sold as new, and had a couple of major faults. Spoke to the company asking for a full refund. The company asked me to return the item using their pre-paid postage. Which I did (I know I should have sent the item using my own tracking. Live and learn). A couple of weeks later and no communication from the company I opened an eBay dispute. eBay forced the company to respond. The company said that they would issue a full refund once I return the item and that I should dispatch it using my own postage tracking. 30 days later and eBay sided with the company stating that I didn't have permission to return the item and had no proof that the company had received it. Once eBay rejects a dispute, eBay and Paypal will no longer listen to appeals.
I posted on eBay's forum highlighting the loophole. They deleted it on the grounds that it encouraged others to break their TOS. eBay's disputes team: 'Seller is not breaking TOS.' eBay's community team: 'The loophole clearly breaks TOS'. As a last throw of the dice I sent a long email to eBay asking them to apologise for the way we were treated and asking them to look into the loophole. They claim to respond within 48 hours. That was 3 weeks ago.
Ebay is fine when the sun shines, but when it rains they will take your umbrella off you. The fees are way to high for a company that uses just a computer, no warehouse, no, or little advertising, compared to its turn over not many staff. I read recently that ebay dealt with more than £100, 000,000 in a twenty four hour period. Thats £20,000,000 in fees, in one day. Just to clarify the point I include ebay and Paypal as one, the same company but different, yea! Try and complain and you will find little or no customer service just a parrot that repeats prepared text.
Time for some one else to take their crown and treat the people that make ebay what it is with some dignity and courtecy.
Charlie Abbott found this review useful
I have been using e bay for some time and up to now was happy with the service provided. I can't believe that a buyer is charged for return postage when an item is obviously misdescribed.This is e bay policy!!!v It has recently cost me over £43 to return a package to China. All I can say is be very careful before you order especially from outside the UK. I also had to spend a considerable amount of money to get a similar match as my grandaughter had chosen this item and I did not want to disappoint her. Don't believe it when they say you are protected by ebay and paypa ,l I would like to kno what protection. The customer service is also very poor it just seems to be automated as they definitely don't read what you are asking.
Feedback is usually a good indicator, but if something goes wrong there is a narrow window to open a dispute with PayPal (also owned by Ebay!). If you disagree there is no comeback - both PayPal and Ebay register their interests abroad so it is not possible to persue them in the courts without what will most of the time be expenses outweighing the loss. They make a very big fuss about purchases being protected by PayPal and then make the claims process as complicated as possible to dissuade and confuse.
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