Ebay reviews

Ebay reviews

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Very Un-Supportive

Very unhelpful 'support' team and I use the term support very lightly...
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Unethical and unsupportive

Ebay is great unless you have a problem. Their customer service is very poor. Amazon is a lot more professional and ensures that issues are resolved. Most more trust worthy with your money.
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Good

eBay are great to their buyers, but the sellers can sometimes be ignored. I have had good experienced (probably because I'm a buyer!). They need to work on how they sometimes treat the sellers, who have put a huge amount of time into eBay.
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Terrible never sell with eBay

Ebay unfortunately is always on the side of the buyer. I have just had a buyer saying they have not received an item I have sent out and even though I can supply proof of postage EBay are still giving all of the money back to the buyer. How is this fair, I am so annoyed. Basically you can buy anything from eBay say you haven't received it then get your money back, disgusting. Do not use.
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Extremely rude customer service

I had my account suspended because they thought I had two accounts. I only advertised a sofa having never sold anything on ebay before. It didn't sell and then I got suspended for breaching their selling regulations. I tried to rectify it with customer services via live chat but like everyone else I got an automated response and then when I went to write an answer the operator told me there is nothing he or I can do and he terminated the chat? The chat was over within 15 seconds.
I thought customer service were there to help resolve issues but apparently not.
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Useless customer support team

I have never experienced such a bad customer support team they had suspended my account for £6 then when they transferred me through to a different company to pay they hadn't received my case so eBay had lied. When I called them back they stated they did not accept payments them selves, how can they not accept payments if they suspend people's accounts. I cannot access my account and am really angry as now I can't pay in any way so I will never be able to access my eBay account. I was on the phone for over 2 hours so now not only is my phone bill going to be mega high I still haven't paid my fees of £6.
I have never experienced such bad customer help I will not be contacting ever again.
I recommend not to call them they are useless and no help what so ever. More sense out of a brick wall!
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ALWAYS HAPPY

I NEVER experimented a problem with ebay as a buyer :) I bought like 500 items on this site since 2008 and it makes me really happy because I'm from Reunion Island and we can't find US/UK brands in here , so thank you all on ebay :)
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Beware if selling. enjoy if buying

Ive been buying on ebay for a while and been extremely happy with the deals.

But my recent selling experience was bad enough to write a review .

Main reason I would give ebay a negative review is because of the fees. No lie 11% of all money made from eBay has been paid to ebay in fees. I have had 3 people commit to purchase and they never paid and I ended up having to pay fees because these people. Not to mention paypal has a fee also.

So overall if you are trying to clear out your house go ahead and sell on ebay. If you want to make a decent profit you better be buying your product at least 60% below retail.

So basically your paying a good chunk of your profit to compete with 1000s of other listings. Im not sure what the upkeep is of ebay but im positive they are making a lot more than whatever it costs. It wont be long until another reasonable auction site is made
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Great for buyers but sellers are being ripped off & held to randsome!

I have been buying & selling on Ebay since 2000 so 14 years, in this time I have witnessed Ebay's slow decline in customer care & their ever increasing greed.
If you are looking for a bargain then Ebay is great & should things go wrong then you are fully protected & guaranteed to get your money back.
If you are selling on Ebay though be warned, Ebay is a minefield as sellers are left wide open to fraudsters & feedback abuse as Ebay take the buyers side no matter what the circumstances may be.
Ebay allow buyers to leave good, neutral & negative feedback for each item they purchase yet the seller can only leave positive feedback for a buyer which leaves sellers wide open to feedback abuse & blackmail.
Also Ebay selling fees have reached the point where it simply isn't woth selling any more as they charge 10% selling fees & now even charge 10% commission on postage costs which is simply scandalous!
Then when you sell an item you have to offer PayPal as a payment method which is fine but they also take a commission & guess what, Paypal is owned by Ebay so altogether with listing fees you are looking at a total of 15% commission on any item you sell which is simply extortionate & shows Ebay's true greed!
I just hope another auction site comes along soon to rival Ebay as they currently dominate the market & so seem to think they can charge as much as they like leaving us pure honest ebay sellers well out of pocket.
To sumarise, if you are buying on Ebay then I'd give 4 stars but if you are selling then I'd give just 1 star & so a combined total of 2 stars overall.
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Buyer and sellers review.

As both a buyer and a seller on eBay, I am going to give an average review for the Buying aspect of eBay. Often being able to find anything and everything on this website, I love treating myself to a little secondhand bargain. Buying on this website is as easy as can be; and i find it mostly goes without a hitch. Business sellers on eBay are particularly good at customer service and fast dispatch. I feel very safe when buying on here because I know if I am not happy I can get a refund ( which I haven't had to yet)

However, as a private seller of things I have no use for anymore I am often crippled by the fees. I am another seller on eBay annoyed at how eBay now charge fees on postage?! So now, I have to up my postage so I don't make a loss. I often dread to look at my account balance near the end of the month because I know my eyebrows go up every time I check.
I am a seller who stumbles over my feet to give excellent customer service; and sometimes, unfortunately excellent is not enough and I am penalized. eBay should learn how to reward the sellers that makes the business they are running.

I have never had such a massive problem I needed to contact customer services about so I can't comment on their effectiveness.
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you are missing something - eBay

You could be a great site, but your nasty customer support is simply to awful to keep me a a life long client.
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Try before you buy eBay items

I have tried eBay for both buying and selling and have problems in both ends dealing with disputes. After being sick by the ever-changing TCs and nasty polices, I decided to search for alternatives.

UK startup hirejungle.co.uk launched a while ago a service for 'try before you buy' Bay items. I have used it 3 times for buying electronics, having returned my Ipad in one occasion, and I can confirm the service was superb. You should learn from SMEs eBay!!

Here is the link to that try before you buy section: http://www.hirejungle.co.uk/rent-ebay.html
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Never!

Ebay did not give me back my money for the purse that I bought and did not receive. If you buy an item, mailed to you, and the tracking number says it was delivered even though it was not delivered in your mailbox, then you will just lose your money. I just lost 86.00 to an item that I did not have. very frustrating. bad experience. I will not purchase anything from Ebay anymore. never!
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Often the only way to buy junk on the net!

A lot of sellers here moaning that things are often stacked against them. Thing is, as a buyer this is why I shop on ebay - because I know I'm never going to get be let down. Items turn up quickly, and if there is any problem sellers fall over themselves to help. If it wasn't for eBay, none of those sellers would be getting my money. Only Amazon offers a comparable service, but it's eBay that have revolutionised how you deal with lot's of individual traders - an amazing achievement.
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eBay are totally biased against the seller and for the buyer although it is the seller who pays eBays wages.

If you're a buyer eBay's OK but if you're a seller eBay works against you. A buyer can leave a negative feedback without contacting the seller but the seller is not allowed to respond with a negative even if it is well-deserved. If you contact eBay to try and get fairness you will come up against a brick wall as the people on the end of the 'phone cannot think for themselves as they are just ruled by those far above them. It is a shame that there is not competition to eBay as, if there was, they would have to be more reasonable and equitable.
Also, and people I tell about this find it amazing, if the seller posts an item and the Royal Mail fails to deliver it, the buyer can leave a negative that eBay refuse to remove. eBay says it is the seller's responsibility to ensure delivery. Does this mean the seller has to drive round the UK or indeed the whole world delivering their items by hand??? Unbelieveably biased eBay!!
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Good service...

Eady and convenient and all worked out well. Just make sure you buy from top rated sellers and no problems.
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IF YOU ARE BUYING YOUR OK, IF YOU ARE SELLING STEER WELL CLEAR!!

Before you sell anything on ebay check out all these reviews on tustpilot. They are true about selling................

Ive had a very bad selling experience and now ive got a phone that's been damaged by the buyer after using it and abusing it but ebay give them a full refund and even the shipping costs back, the buyer even kept the cover for the phone.

Sold a phone before xmas, used condition but in full working order, reason for sale i upgraded and my phone and it has had a cover on since the day i got it , The buyer received it two days later all ok...

Two weeks later they decide that they don't want to phone as it the speaker isn't working on the left (by the way this is a microphone and it wont work as a speaker) and a pixel is broken. so they open a case and guess what!!!!! ebay side in the buyers favor and tell then to return the phone.

I receive the phone back with more scratches on than it went with and guess what nothing wrong with the phone. Oh and they6 are allowed to give me bad feedback and i cant give them feedback.........

I email ebay back to say ive found damage on the phones return and they say in a nice way( we didn't see the condition of the phone on its return but ....tough luck , We have now refunded the buyer and you are now due ebay £125. pay up or we will put your account on stop and send in our collectors.

Where is the justice....my first time selling on ebay and definitively my last.
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Diabolical

I had been using ebay since around 2001 for buying more than selling, when I did list an item for sale, in their wisdom they decided it 'violated' their policy. Despite a telephone call which was answered by someone who was very nice but didn't speak very good English so didn't understand me, and numerous emails which were answered with ebays infamous template responses I got nowhere, I was trying to explain that they had made a mistake and the listing was indeed correct, they saw fit to respond by sending me instructions on resetting my router!!! Then they stopped responding all together and ignored every email I sent them.
The customer service of this company is diabolical, they send template responses to you which have nothing to do with your querie, and then stopped responding all together, so I closed my account and took my business elsewhere where I feel valued as a customer. My advice is not to use ebay, they're losing customers en mass, and I can see why, they're fine when you don't have a problem but diabolical when you do.
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ebay fraud

Purchased 2 cell phones recently. Listed as not underr contract when they were. Sellers kept paying on phones until 45 days had passed. Then the phones were blocked. Ebay refused to refund me or take criminal action on seller. In fact seller is still listed as active on ebay. So much for my $476.01 that I am out. Way to support your members ebay! Credit card thru pay pal no help either!!!! $$$$$$$ how sick is this. It could happen to any of us.
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Nicely Designed, Fee's Too High

I've been using eBay since 2007. While I've not had many issues with the company itself, the user base is horrific. Buyers are always right, even when they're wrong, and get more rights than sellers.

Be careful when selling expensive items, people are normally OK, but there are some scammers out there.

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