For a company that holds such a tight seller standard on customer service 98% and 4.8% or higher DSR's, you would expect better service from them. We hold on average 99.7% and have 4.9% on all DSR's, occasionally hitting 5.0. If they were to remove the outsourced call center, you would see a large portion of complaints decrease. However, that is simply a needle in a haystack of things gone awry with their customer service, policies and understanding of their sellers.
Let us venture onto the lying portion of this rating. If it were a small occurrence, it wouldn't be such a big deal. When you look at the facts, its a much grander scale of lying. Let us look at the old canned eBay responses. That little portion at the bottom that states, will respond within 24-48hrs. 100% of the time, never received a response back within that time frame, or at all for that matter.
It doesn't just stop in emails. When you call the international support center, you are fed lies upon lies and given wrong information consistently. You can say, "Are you sure eBay's going to contact me?" Yes, eBay will contact you within 24-48hrs. Never happens. Not to mention how many times your hung up on, or disconnected after waiting 15, 30 or even 45minutes before talking to a representative! Oh and the one time we were laughed at and they keep laughing and started toying with us. When it doesn't benefit eBay, you will get the run around and this occurs no matter which call center you get.
Let's focus now on a recent situation. A member opened a dispute, lost the dispute and posted a negative. Within the dispute eBay stated, they would remove any negatives left by the buyer within 24hrs. We even reported the negative, using Report a Buyer form and referenced the Case number for the dispute. A couple days later we get another negative from a different ID. Upon investigation its the same person. They failed to change their email address. We also reported this feedback as well. Here we are a week later, no response from eBay and no resolve. When calling eBay, in the A.M. domestic call center, they state the feedback will be removed. Instead of removing it while on the phone, they give the run around. Keep in mind its completely possible to remove it while the customer(us) is on the phone. They have done this in the past, more than once. We do a decent amount of business and these two negatives only pulled the feedback to 99.6% from 99.7% so its not too big of a deal, but its the principal of the thing.
Besides the lying, we are now limited(can't list or edit listings) on eBay. Our feedback profile is great, our DSR's are great, even our recent activity. We meet all Top Rated Seller standards last month and currently. This started after we showed frustration with their customer service and were upfront about it. Reason for getting limited is they linked us to another account. Its not even our account, nor do we sell similiar items. We haven't logged in outside the warehouse office and we are very understanding of what can occur when doing so. Everyone at this company have been using eBay for years. We know all up to date polices and abide by all the rules. The contact information doesn't even match. All of this was read off too us, which is strange considering they initially said they couldn't tell us. They started asking us if we knew people by X height and did any of us drive X vehicle. Of course we knew a few people by the heights read off! and one of us actually drove the same make, model and year vehicle, but different trim levels. Makes sense because its the #1 sold truck in the country! They used that against us.
All in all, why stay on this site. They don't trust us, they treat us horribly. If they want to verify us, why not send a representative out to our warehouse for an onsite check. How hard could that possibly be. We are registered at every level, we have a warehouse full of inventory, employees, and even have a registered trademark. There are zero negative reviews about us elsewhere on the web and our non-registered BBB rating is an A, zero complaints. I full understand the BBB is worthless these days as corporations just pay them off anyways for a good rating.
We may loose some sales, but they are losing our fees as well. Having done close to $193,000 in 2012 and we were on track to do an estimated $234,000 in sales for 2013 with plans to add more than 450% the product listed by the first quarter of 2014. Run those numbers for fees and also run those through PayPal as well. We are fading out PayPal as an accepted Payment soon. Customers don't seem to mind paying with credit cards over PayPal. I'm sure we will lose a bit of business on our site, but o-well completely worth it.
So convenient and so fast. You can get what you wants within 1hour. That is great. You dont have to wait at home all day for UPS or FedEx any more because you do not know their delivery schedule. It is great.
EBay is EXPENSIVE. The most costly way to sell you can find. Fees are now over 10% (without any extras) in most categories which is MORE than most State Sales Taxes. (John Donahoe is clearly two faced for whining about the proposed Internet Tax to eBayers via email.) At least Taxes are used to upkeep roads and subsidize airports and shipping ports to keep the products moving. EBay just puts it in their pocket. - If you are a small volume reseller (one that can't buy in vast quantities) then you really can't sell for more than a 20% mark-up and have a price low enough to sell. Of that 20% eBay take 10%, Paypal takes ~3%, and you only get 7% for doing all the work. (At a 20% mark-up you would have to sell around $29,500 worth of product to clear (take-home) $2,000. - EBay would get $2,950. - RIDICULOUS! - Virtually impossible for a small home business to turn a profit.
You can easily own and run your own website for under $200/year and list all you want. If your goal is $2000/month take-home (profit) you would save around $33,000 a year over using eBay.
Using an on-line store provider (pre-made stores) costs around $25/month to list up to 100 items or $40/month to list up to 500 items. For $150/month there is no number of items limit. A small home business (or anything larger) on an annual basis you would save tens of thousands of dollars over using eBay.
If all you are doing is "cleaning the garage" there are many places on-line where you can sell items for free. There is no reason to give eBay 10%.
The Feedback system is bogus. It CAN NOT be trusted. Never really could but it's worse now than it ever was. - EBay on multiple occasions over the last 5 or 6 years has removed perfectly valid negative feedback I've left to scum-bag sellers. They are doing this more and more often as time goes on. Recently they have tied it to their resolution process and automated it. (Yes, they -automatically- remove negative feedback now. No human reviews it to see if it's valid. Their system just deletes it.)
Sellers pay top-dollar for their ad-space on eBay but are then forced to allow other ads in the space they are paying for. Often those ads are from their competitors.
There is ZERO support via email now and they make calling them virtually impossible.
They KNOW counterfeit products are sold on their site and they do nothing to sellers that get caught. - I bought some electronics parts that looked fake. I sent some to the manufacturer for testing. They were fake and the manufacturer sent me documentation saying so. EBay support refused to accept a copy of that documentation AND, though I was refunded, eBay allowed the seller to continue selling the product to other buyers. - Please Note. This seller shipped the counterfeit parts from Asia into the USA. That clearly violates Federal and International Laws. EBay knew exactly what happened and did nothing at all.
I could add a LOT more reasons and specific examples but this is already long.
I got an order, it was just a tiny bit past 5 O-clock when they paid, so I messaged the customer that it will be at the post office the next day.
Everything was fine the buyer was happy, but because I talked to a customer, they took points off my "communication" DSR score. 5 to 4.89 THAT is how ebay makes the sellers not care, I always inform a customer as I would want, but ebay is the only company that punishes it's customers, called sellers, for being a good ecommerse seller.
ebay is trying to make everyone be like a Walmart or Target, but those places would never sell what I have. ebay is a terrible place
I didn't receive my two items and when I contacted seller he agreed that he will return my money. I contacted seller after few days when I didn't get money from him. He started giving excuses in order to prolong the case. I contacted ebay to resolve this issue but instead of solving it they just closed my cases stating that I contacted them very late and it is not possible to get back any money. eBay customer support people are so lazy that they didn't even read the case description where seller has promised to return my money. Now I don't know who to contact.
really not sure what to think of eBay my mate really likes it and tusts it but am not sure some of the products don't look like they are in the best quality over all its not too bad but am going to keep my eyes open when on this web
Kan selvfølgelig ikke udtale mig om hele ebay. Men jeg bestilte en gang en jumpin'. Har aldrig modtaget varen. Har dog haft kontakt til sælgeren, men bliver lovet om og om igen at jeg ville få mine penge tilbage. Synes godt at ebay kan have mere sikkerhed angående hvem sælger hvad. Synes dog at det er en fantastisk side, at man har mulighed for at starte sin egen handel. Men synes de skulle have mere styr over hvad der er ''real'' og hvad der er ''fake''
E-Bay buyer protection er det rene fup, sælger kan nemt trække sagen i lang drag, ved at love at sende et nyt produkt uden at gøre det, og når man så henvender sig til E-Bay og vil benytte deres buyer protection, siger de at tiden er gået og lukker sagen uden at kigge på sagen , og så er pengene tabt og man har ikke mulighed for noget som helst fordi sagen er lukket
sellers do all the work, use their money and take all the risk, and then ebay and paypal collect almost %15 the sellers are lucky if they end up with %10, it is a robbery, ebay provide no real service, it a website, everything is automated. why all this greed!! even their cusromer service reps. are rude and greedy. ebay is the most hated company. I don't understand how ebay can have copmplete monopoly on online auctions. why other auction site with even free listing and selling fees like Ebid and Webstore.com still don't attract sellers and buyers.
I'm very disappointed with ebay last time. I ordered an item using my old address. Just minutes, I found it was an error but I can't edit it anywhere...I didn't know how to it...ebay's system is very very bad and old. They shall update it and have new process, allowing people to fix their typo. NOT happy with them.
Jeg har handlet en del ting fra ebay i det siste og har enda ikke hatt noen dårlig opplevelse. Blant annet to par helt fantastiske sko fra Kina i god kvalitet og rask leveringstid. Nå venter jeg på en kameraveske, også fra Kina.
Fordelene med ebay er hvor utrolig billig det er. Men man må lete litt og være litt kritisk til selgerne du velger. Sjekk kommentarene og om de har svart. Jeg går rett inn på negative kommentarer for å se hva andre har klagd på og hvordan selgeren har svart på dette.
Jeg vet det kan være litt risky å handle herfra, derfor bestiller jeg bare ting som ikke koster mye. Det er ikke krise å betale 200 for en veske i dårlig kvalitet. Det er nesten sykt at det er billigere å få sendt varene mine fra Kina enn det er å handle på senteret 400 meter unna meg!
Er man litt kritisk er ebay en bra og billig nettside å handle fra!
Jeg købte en vare, som sælger ikke ville sende til mig, fordi han ikke havde modtaget pengene på den korrekte konto. Derfor bad jeg Pay Pal om at sende pengene til mig, så jeg kunne betale pengene ind på den rigtige konto. Alt var ifølge sælger ok, indtil jeg gav vores handel en neutral bedømmelse. ´Han blev sur, fordi jeg ikke ville give ham en super bedømmelse. Selv om jeg flere gange bad ham om at oplyse den korrekte e-mailadresse, som jeg skulle bruge for at betale pengene til ham til Pay Pal, fik jeg den ikke af ham (sælgeren). Et par dage senere fik jeg e-mailadressen fra eBay. Så kunne jeg indbetale pengene til sælger. Men som sagt, da jeg havde indbetalt pengene for anden gang til sælger, ophævede sælger (i Skotland) handelen, fordi jeg ikke gav ham super rating. Da jeg ikke kunne få varen, trak jeg min indbetaling tilbage. naturligvis. Når jeg ikke kan få varen, skal sælger ikke have pengene. Nu skriver eBay til mig, at jeg skal betale en bøde til dem, fordi jeg har indbetalt og tilbagetrukket beløbet to gange. Hold da helt ferie! jeg har forklaret min situation til eBay, men de læser ikke det, jeg skriver til dem. Det er helt omsonst at skrive og tale med dem.