Ecora reviews

Ecora reviews

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7.8
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Review by confirmed purchaser

You had the chance of a 10k order but due to poor service and lack of communication it didn't happen.

We are in the middle of a new build and getting floor samples sent from many companies. Although the ecora sample was the over our budget we decided to pay the extra (10k plus in total). Because of the large value of the order we decided it would be a good idea to by a whole pack (approx 1sqm) to get a better idea of the finished look before we placed the order. I asked for the pack to be delivered and was informed that the delivery cost would be in excess of £200.00. We operate a national courier so I asked if it would be possible for me to send a driver to collect the pack. This would cost me less than £10.00. I was then informed that this could be done but the pack would have to be collected from the store rather than the warehouse. It's now starting to get messy. OK I said I will collect from the store. Then I'm told there will be a carriage charge from the warehouse to the store of over £100.00. Getting even messier. I suggested that i should send my driver to your warehouse.

After the person dealing with it had consulted with her boss I was informed that I would not be able to collect from the warehouse and that they would rather lose a 10k order than allow me to collect a sample.

I emailed and asked for the email address of the company MD or owner. As a company owner, I would like to know if one of my team was turning these sorts of values away.

I was not surprised to not get a response.

See still haven't ordered the floor for this area of the project (total 150sqm of 750 in total) but feel we were probably saved.
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Review by confirmed purchaser

sample request

I have requested a sample of wood and it took over a week for it to arrive that sale ended by the time i recieved it.
Ecora

Reply from Ecora

Dear Aveen,

We are sorry to hear that our samples arrived in over a week. We endeavour to make sure all samples are sent out immediately and apologise for any delay in your order. As you have requested your samples before sale expiry we will be happy to offer you our sale prices should you like to place an order.


Kind Regards
Ecora Sales
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Review by confirmed purchaser

Can't complain

Very helpful phone staff, very efficient delivery.
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Review by confirmed purchaser

FIrst class sample service

My flooring samples arrived next day. And the samples are a good size too, so you can get a very good idea of what the flooring is like.
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Review by confirmed purchaser

Fast despatch and great array and quality of wood

We've recently ordered a few wood samples which arrived promptly and were all nice.
We have however decided to go for black nut solid wood because of unusual design and great quality. Look forward to having the floors laid!
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Review by confirmed purchaser

Great company, great floors

After having looked at many places, we finally arrived at Ecora. The wooden floor samples were beautiful. The sales attendant was very knowledgeable, minimised sales talk, was patient and answered all our questions. We are happy to get our flooring from Ecora.
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Review by confirmed purchaser

Looking forward to commissioning Ecora for our new house!

Samples have been brilliant and so has the follow up contact and very much looking forward to choosing the product..
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Review by confirmed purchaser

Good quality product and efficient service.

The samples I requested from ecora are excellent quality and came very promptly. The follow up email was a nice touch as well, inviting questions about the product. One criticism I have is that the samples are perhaps not completely representative of the grade as the rustic and character samples I have are pretty much flawless. I'll be interested to see the examples in the showroom.
The product does seem very good quality and the range of finishes is one of the best I've seen. I'm very likely to buy the floor I am currently looking at from ecora and have already recommended others have a look at their products.
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Review by confirmed purchaser

Helpful staff, good selection of flooring

The staff at Ecora have been very helpful in explaining the choices that are open to us in selecting a flooring. They respond quickly to e mails and have a good range of flooring available. We are looking forward to having our new floor laid and feel confident that a good job will be done.
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Review by confirmed purchaser

Prompt delivery of samples

The website had good set of choices and it was easy to order samples, which then arrived quickly. The prices were competitive too.
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Review by confirmed purchaser

Never got my samples

Have bought a floor from somewhere else.
Ecora

Reply from Ecora

Dear Janet,
We are sorry to hear that you have not received your samples. We will endeavour to make sure this does not occur in the future, although understand that it is too late in your case.

Please accept our sincere apologies.

Kind Regards
Ecora Sales
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Review by confirmed purchaser

Boards you imagine.

Beautiful flooring - the kind of stuff you dream about but never seem to find. Stick them in your address book!
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Review by confirmed purchaser

Beautiful wood and great customer service

Not only does Ecora do really beautiful and well constructed wood flooring, but they were also extremely helpful when I went in to store to look at the wood - giving me samples of the styles that I liked the best.

They also said I could email with any questions - which I have done - and they were very helpful with the answers.

Highly recommended.
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Review by confirmed purchaser

Good service

I ordered some samples and they were delivered quickly, in decent packaging and the correct items.
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Review by confirmed purchaser

Style, quality and a pure ellegance

The Ecora floor is an exeptional quality flooring, keeping in line with the modern stylish living nowadays.
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Review by confirmed purchaser

good service and sample quality

Ordered samples from site and they arrived very quickly. Good quality and large enough to give good idea of final finish.
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Review by confirmed purchaser

Wide range of timber flooring very with helpful staff

Ecora offer a extemely wide range of timber flooring in both solid and engineered. Staff were very helpful when in came to explaining the various types flooring including explaining the different finishes and fitting services they offer.
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Review by confirmed purchaser

friendly, professional, knowledgable

My samples arrived promptly and of all the many, well over 50 in fact, I have received I like Ecora the best. The wood has a real elegance to it, it's beautiful.
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Review by confirmed purchaser

Fast delivery and impressive samples

Fast delivery and impressive samples-fairly big variety
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Review by confirmed purchaser

Good service quality products

Sample sent on time and products seem to be of a good quality.

Ecora Details

About this company

Visit Ecora

Contact information

Write to: sales@ecora.co.uk
Call us on: 020 7148 5265
We live here: United Kingdom

Category

Ecora is ranked 715 out of 1032 in the category

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