We are in the middle of a new build and getting floor samples sent from many companies. Although the ecora sample was the over our budget we decided to pay the extra (10k plus in total). Because of the large value of the order we decided it would be a good idea to by a whole pack (approx 1sqm) to get a better idea of the finished look before we placed the order. I asked for the pack to be delivered and was informed that the delivery cost would be in excess of £200.00. We operate a national courier so I asked if it would be possible for me to send a driver to collect the pack. This would cost me less than £10.00. I was then informed that this could be done but the pack would have to be collected from the store rather than the warehouse. It's now starting to get messy. OK I said I will collect from the store. Then I'm told there will be a carriage charge from the warehouse to the store of over £100.00. Getting even messier. I suggested that i should send my driver to your warehouse.
After the person dealing with it had consulted with her boss I was informed that I would not be able to collect from the warehouse and that they would rather lose a 10k order than allow me to collect a sample.
I emailed and asked for the email address of the company MD or owner. As a company owner, I would like to know if one of my team was turning these sorts of values away.
I was not surprised to not get a response.
See still haven't ordered the floor for this area of the project (total 150sqm of 750 in total) but feel we were probably saved.
We've recently ordered a few wood samples which arrived promptly and were all nice.
We have however decided to go for black nut solid wood because of unusual design and great quality. Look forward to having the floors laid!
After having looked at many places, we finally arrived at Ecora. The wooden floor samples were beautiful. The sales attendant was very knowledgeable, minimised sales talk, was patient and answered all our questions. We are happy to get our flooring from Ecora.
Samples have been brilliant and so has the follow up contact and very much looking forward to choosing the product..
The samples I requested from ecora are excellent quality and came very promptly. The follow up email was a nice touch as well, inviting questions about the product. One criticism I have is that the samples are perhaps not completely representative of the grade as the rustic and character samples I have are pretty much flawless. I'll be interested to see the examples in the showroom.
The product does seem very good quality and the range of finishes is one of the best I've seen. I'm very likely to buy the floor I am currently looking at from ecora and have already recommended others have a look at their products.
The staff at Ecora have been very helpful in explaining the choices that are open to us in selecting a flooring. They respond quickly to e mails and have a good range of flooring available. We are looking forward to having our new floor laid and feel confident that a good job will be done.
Not only does Ecora do really beautiful and well constructed wood flooring, but they were also extremely helpful when I went in to store to look at the wood - giving me samples of the styles that I liked the best.
They also said I could email with any questions - which I have done - and they were very helpful with the answers.
Ecora offer a extemely wide range of timber flooring in both solid and engineered. Staff were very helpful when in came to explaining the various types flooring including explaining the different finishes and fitting services they offer.
I've only ordered samples so far, but the ease of ordering, the quick delivery and the lovely product may make me take the next step...
To reply as a company, please log in to your business account.