product never received
Ordered hoodie for daughter's birthday April. Bank account debited 3rd April. item on order but estimated dispatch date 30th April. Heard nothing more. Checked website to get contact details after 30th April to find out what was happening. Exceedingly difficult to find but eventually managed to email. Told item dispatched 19th April. Advised them not received and told they do not consider an item lost until 30 working days past (saying this is royal mail not them but this is rubbish royal mail website states 15 working days!). Utterly ridiculous that after a whole calendar month they are still insisting the item could be delivered and have to wait at least another 2 weeks before they will process. Wonder if Ed knows how his young fans are being treated? Very poor custom service and relations. Emailed again 2 days ago but no response at all. Would not use again and would warn others of bad experience. Will be contacting bank to request chargeback if do not have resolved very soon. Update: Finally get refund 14/6 (2+ months after payment) as can't send replacement item is out of stock! Shambles.....