I was geared up to write my story but there is no point. - All you, dear reader, need do is browse the other tales of woe. ee.co.uk is a sewer of a company. I was given no choice but to convert when my contract came round - no explanation, no going back to the Orange system. One of the devises doesn't even work properly and ee will do NOTHING to help... 9 months left to run.. :((
Have been waiting since the end of December 2013 to get my Orange Monte Carlo mobile unlocked by EE. Rang 6 times and sent 2 letters of complaint . Each time I ring it goes through the same routine every time and they promise it will be unlocked after 20 days but still waiting ? Sent 2 letters of complaint and I have had no reply from Complaints department ? :( I recommend anyone who is thinking about taking an EE contract out.. DO NOT Do IT they charge more than they said each month and if you need help forget it. They do not care. I cant give a minus star rating but that what they need. It is now 08 March 2014 and still cant get phone unlocked but they have disconnected my phone :(
It is a crime what they have done and put me through. They have promised to unblock my mobile for 6 months. And everyone i speak to on "customer service" keep telling me 1 week more 2 weeks more.. And giving me false promises meanwhile they charged me 14 times for calling them. It's a CRIMINAL company, and having lived in Scandinavia, Switzerland, US and UK it is by FAR the WROST company I've ever had.
Please trust me, save yourself from this provider and choose someone else. IT IS A CROCK COMPANY. I swear to GOD! They are trained to deceive and they have no organisation whatsoever. Nothing works!!!
Never ever ever use EE. Trust me on this, dealing with EE will never be worth the few quid you might save. It is the shoddiest excuse for a 'company' I have ever had the misfortune of encountering.
Our broadband went down completely over a month ago. Not only have EE been totally unable to solve the issue or show any urgency over the matter, they have been consistently rude and insulting, and have tried to pass the buck to BT time and again, even though BT have confirmed to us the problem lies with EE. We have had 4 seperate BT engineers out who have all confirmed the line is working their side. The communication between BT and EE is non-existent even though they work together to provide a service. They have repeatedly failed to call us back when promised, wasted hours of our time, and generally treat their customers with utter contempt. I'm amazed that htey continue to operate as a legal, legitimate company in this sector. They are not so much a corporation as a collection of shameless gansters-come-con-artists. Once they lock you into a contract from there on they will treat the entire relationship as hostile and legalistic, attempting to extort as much money from you by any means possible. The call centre is unbearable and the staff utterly clueless, untrained morons. You will end up going round and round in circles, trapped in a kafkaesque nightmare
I will never be using EE, orange or any service or product in any way associated to them for the rest of my life. It may seem to them that they are making good money in the short term, but it is certain to unravel when they drive their customers away in droves and alienate them forl ife. It just annoys me that the people responsible will likely never be held accountable for the on-going crime that is EE. Please, please, avoid like the plague and do not let them draw you into their web of lies, incompetence and deception.
Do not get involved with EE or Orange, not only is their customer service dreadful, no insulting would be a better word, the whole company ethos seems to be about lies, trickery and broken promises rather than providing a service worth paying for. They really are bad, save yourself a lot of trouble and go somewhere else.
I used to be a long standing customer of t.mobile. Since it all changed to EE the customer service has become appalling. Rude uncaring operators, I am counting the days down to when I can leave my contract. If you're thinking of joining don't. They really are dreadful. The lady at customer support could hardly speak English, and EE Customer Relations are always ringing to try and sell you broadband. It's not worth it. Life's too short.
I've been an orange customer for over 15 years and always been happy with their service. Since they became ee it is a joke. My phone now struggles to get a signal, forever loosing coverage / no network, all in areas I've NEVER had a problem before
For over four months I've been trying to get my online account sorted out. Still waiting. Website either claims username password is wrong, or my phone number doesn't exist or the website just crashed.
Been up to level 4 of support, repeated promises, nothing works, they don't deserve there customers. Now bought an o2 chip and using that. Never, ever will I use ee again.
They lied to me to get me to sign a 2 year contact with then by giving me false information. When I need help I seem to teach them how to do their own work. Never ever did they ever solve a problem for me. I will be letting everyone know my opinion on EE and the service and let them know that EE are a not a company you wish to switch to.
Would never go to ee again, staff are rude, hardly any of their calls are recorded so they can't listen to anything. I went on holiday last year and phone didn't work at all so I turned off all 3G settings and roaming settings and used the hotels free wifi with my phone free of charge. I came back from holiday 2 weeks later to a whopping £600 phone bill. I was in shock as hadn't used my phone for phone calls or for internet or texts and my settings had Ben turned off. I phoned up ee and they told me I had been using the internet and calls I told them I had not the guy basically said if you don't have proof then you will have to pay us £600. I laughed - as if. Thankfully, I had taken screen shots of my phone and dates every single day of the holiday saying that I didn't have access to anything and screenshots of the wifi useage and didn't have to pay anything but my phone was cut off until this matter was resolved which was NOT my fault. The attitude of most of the staff is also absolutely rude and patronising. Today I went to use my phone and all of my phone bills are up to date and not due till end of month again. My phone told me I can't use unless £60 is made. I phoned through to 150 but got put straight through to collections and couldn't speak to customer service - basically when you go over a bill now based on your credit rating if it's low your phone gets cut off even if your always up to date with bills and never missed a payment. I find this to be an ABSOLUTE joke. Why because I have been in debt years ago should I be penalised now when i have been with orange (ee) for 6 years and always had upto date payments they have suddenly changed their minds. I find this a joke and I said when did this change I have never knew about this - they said it's always been like that and I said i wasn't told ever about this and the guy said read your terms and conditions even though I've never had any on email or paper the guy said you should have googled them. Total cheeky and patronising. Never go with this company they are rubbish and are brainless clowns
I have written, emailed and called since first contacting EE with the issue of my landline having a fault resulting in my Alarm monitoring service not being connected, The fault started on February 10th it is now the 21st February and it is still NOT resolved. I have asked for the complaint to be escalated to an operations manager. I have had no response - from my letters, emails and phone calls customer service did say a manager would call me back within 2 hours, that was on 19th February. No one has contacted me. Emails and letters to the CEO & head of Customer Service have not even been acknowledge
Cancelled before end of contracts due last Sept, I was advised to do this in writing. Orange received letter, promised to do this and not take further payments. Yet they continued to take money from my account for another 4 months. Got payments back through bank but lady in cancellations team, after being rude to me, then promised me some compensation. Her manager tried to call me on the numbers I said were no longer in use, then cancellation team lady accused me of not answering the phone. Manager then denied she promised compensation, saying EE never offer compensation, and he blamed me for EE taking more money, he said I should have made cancellation over the phone not in writing! Manager was rude to me. Would not trust this company based on my experiences.
I bought an upgrade from EE, been an orange customer for years. I paid £200 to upgrade and was told the phone would be with me in 2 weeks.
2 weeks later I check. The phone was shipped but never arrived, and it needs to go through their systems before they can process my refund. So to be clear here: They shipped it, it didn't even try and go out to my flat, but they still get to keep my money until it's processed.
I let that go, I pay for ANOTHER upgrade with the promise that the original upgrade price will be refunded in two weeks. That phone turns up. Hooray.
2 weeks later. No refund. I call up, they tell me they've processed it and that it will be with me in 2 weeks. (I don't remember why but basically, someone messed up).
2 weeks later. No refund. I call up, they tell me that it was on a suspended/temporary account, and they've moved it over, I can expect it in 3-5 working days.
7 days later, I call up, they tell me that no, it will be 14 working days.
They can't speed it up, it's all automated.
Surely automation is meant to speed things up? They've had £200 of my money, for over a month now and it will be another 2 before I see the money.
I would probably go with another network with worse coverage than use EE again. Why can they just keep my money, which I paid them for something I NEVER RECEIVED and refuse to return it because THEY MESSED UP?!
It's now March 3rd, it's been over 6 weeks, protably touching 7 weeks, and they still haven't paid me.
I spoke to someone in their complaints department / executive team, they told me it would be in my account in two days.
I called up 4 days later (today) and it wasn't in my account, but apparently it's 2 weeks, not 2 days. So they lied to me. AGAIN.
Girl on the phone couldn't do anything, except just send it off.
I have cancelled my direct debit and won't be paying them until they have returned my money. They are a farse of a company, do not use EE.
I have seen lots of bad reviews so the point has been made, one thing i need to stress out is the amount of un trained staff working at EE. If you want to buy, ugrade or do any changes with them you cant, because nobody listens. They not going to last long. I had the best deals with them but the inconveniances that they caused me were to much to even care about the money. I could not reason with these people so I switched on Vodafone. Whoever asked me about EE I strongly recomend to avoid them.
I had two contracts with orange before upgrading one number to EE and cancelling the remaining orange contract back in June 2013 , the phone turned up the next day however they had upgraded the wrong number so i had to send the phone back , they then refused to send the correct phone back until i paid again as they could not send it out for another month if i did not.
It then took around 2 months to be refunded the original upgrade fee , after that i started looking through my bank statement a while back and i was still getting money taken from my account via orange in july augast and september 2013 even tho i had no contract with them since June/july 2013
I have phoned over 30 times and i still have not had the money refunded to me and i have also now noticed that i have had 2 x EE direct debits coming out my account since augast , this is a complete shambles and i can not seem to get any help at all
Before T-Mobile became EE I had no problems. Since the merger I've been unable to log on the web-site EVER! Customer services are completely clueless, and what's more bonkers is while they can't solve the problem, they keep trying to sell me more phones and services - for a service that I cannot get to manage!
My account comes up for renewal very soon, there is no way I'm stopping with these guys. Non-existent customer services when the system doesn't work is a killer reason to switch!
Joined EE in October after having a nightmare leaving 3. Everything was great at first, awesome phone and good monthly data allowance. No problems for the first month, lightning fast 4G. Now the majority of the time (about 90-95%) I only receive GPRS signal! I am in the highest tariff and payed a small fortune to have my phone of choice, the least they could do is provide me with internet right? Wrong! Called numerous times, lots of network resets and people apparently 'boosting' my reception, had a new SIM and then told by a very rude guy in technical support that I was a liar and that I was receiving 4G all the time and there was no problem. Phone has been inspected and passed off by Apple so there is nothing wrong with that. Telecommunications Ombudsman contacted. STEER WELL CLEAR OF EE!
After taking out a contract mobile/broadband, I've had very little trouble. The customer service is alright its there system that is slow due to teething problems. I was however promised an AC router, as someone thats technical in the IT field this was a big deal as I'm not willing to shell out for a router until the Alienware router is released. EE didn't keep there promise but after a quick phone call they ordered me one out that arrived within 4 days. The 4G service is great to al you non technical people out there, 4G signal fights with the cellular on the MHZ frequency, turn 4G off when your not using it and your signal will be fine.
I bought a Samsung Neo phone from the EE shop 10 days ago. Basically, the thing never worked. I never once managed to receive a phone call on it. When I took it back to the shop and asked for a replacement or my money back, they refused. They said it was 'EE company policy' not to replace phones! Needless-to-say, this is not the end of it. I will merely contact my bank and tell them to backcharge EE. Do they really think they get away with this crap? Maybe their management should visit the US and find out what customer service really is. This is a disgusting way to treat people.