Reply from ElecNation
[REPLY]
- Reviews (38)
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- Max Woodward
- 3 Reviews
Good product, fair price, slow delivery
The order was for some spare bulbs for a bell push. The product supplied was a manufacturer's original replacement, and the price charged was competitive with other suppliers. However, the delivery in 3-5 days slipped somewhat. I received notification of a despatch date which was at the longest applicable under their terms. I rang some 5 days later to let them know the consignment had not been delivered.
I accept that they had a supply problem (not stated at the time of ordering), but surely some communication notifying the late despatch would have been helpful.
- PHuckfield
- 1 Review
Item not in stock, even though it was still shown as available on website
Ordered and paid for a door bell. Not in stock even though it was offered on the website. Full refund given but very disappointed.
Just checked - website has been updated to say not in stock, expected July 2013 so I have added a star!!
- Mervyn Love
- Brentwood, GB
- 2 Reviews
Excellent service and customer care.
My order was a small one, only five low energy bulbs, but I needed them for a specific day. The initial delivery date was fine, but then an email came saying that their supply of these bulbs was delayed and they wouldn't now be delivered until after my deadline. On contacting ElecNation the gentleman I spoke to pulled out all the stops and my order was delivered on time.
- Mr Fitton
- 2 Reviews
Good value, swift delivery.
Looking for some Click modular switches, I found ElecNation was the best value. Swift delivery too.
When comparing prices, I hate websites that make you fill in a complete order (name and address etc) or even worse, have to register, before they'll tell you the full cost (ie inc VAT & delivery). Not so here! Nice, easy website that showed me the total price.
- Margaret Gill Customer
- 1 Review
Friendly professional help, fast delivery - very impressed
Friendly, professional help, phoned back at time stated after Bank Holiday with stock availability, items received promptly, in excellent condition.
What more could be asked for?
- Sharon Brannigan
- 1 Review
competitive pricing and efficient service delivering quality products
I found the light we wanted but decided to shop around to get the best price. I haven't used elecnation before and wondered if there was a catch because of the savings (£40) on other sites for the same light. I was not disappointed. We experienced a fast and efficient service and now I know about the site I would check out prices there first.
- Mr Fixter
- 1 Review
service was fantastic, best around
placed order without a hitch, it was a helpful chap over the phone, order arrived to me next day.
- giuliano martinelli
- 1 Review
Great customer service but courier experience very poor!
Placing my order was very easy, however actually obtaining the lightshade was not so simple. I paid using PayPal so my delivery details were pre-populated, and a delivery date was given. As this didn't suit, I emailed to ask for this to be changed. The response I got was great and very quick and it was no problem to change the delivery day, however, after waiting in all day on the agreed date, and no parcel arriving, I contacted the customer service person again, who was quick to reply but wasn't sure what had gone wrong. Anyway more days passed with still no delivery until I asked for the address to be re-confirmed. The courier had read the postcode incorrectly and had been unable to find us! Instead of going back to ElecNation to check they just waited for us to chase up. We eventually did receive the lightshade, and ElecNation kindly offered to refund of the postage costs. With regards to the lightshade, we are really pleased with it, and it was well packaged and exactly as shown on the website. Overall, I wouldn't hesitate to order from ElecNation again as the customer service was very good and the product is very good quality.
- The Laurels
- 1 Review
Still waiting...
Buying process started efficiently but then stopped getting updates as to when to expect my delivery. Rang them to chase & was quietly reassured that the product should be in stock very soon & that I would receive further email updates immediately to confirm. Another week later & still no word from elecnation. Kinda loathed to have to ring again (yet another 084 number so it costs a fortune from your mobile). If I don't hear from them very soon I will be cancelling my order & having a word with my credit card company. If it's a supply issue then I would not mind as long as I am kept up to date on a regular basis without having to chase.
- Fiona Musgrave
- 1 Review
Order date changed and product damaged in shipping
My order delivery date was changed which was a little annoying as I had made plans to be in and I was notified with very short notice.
When the product arrived you could see it had had a tough time in transit- the seller had bubble wrapped the outside of the box but I don't think this achieved much as the box was still battered and the product inside was slightly damaged. As it was a ceiling light and the damage could not be noticied easily we decided not to ask for a replacement.
- Craig Lang
- 1 Review
Great Service , Quick Delivery, Great Product, Great Value
Great Service , Quick Delivery, Great Product, Great Value
- Michael Devlin
- 1 Review
good communication which was needed due to long period before it was shipped.
shame it took so long to dispatch. only redeemed by constant email updates on dispatch date.
- phillip boyce
- 1 Review
after 2 weeks still waiting for a replacememt
after 2 weeks still waiting for a replacment
- Howard Cardy
- 1 Review
Well impressed. Goods, Price and Service.
Excellent fire. £30 below B and Q even after delivery. They also went the extra mile and arranged next day delivery in time for Easter (still included). Highly recommended.
- Primrose cottage
- 1 Review
a week wait cost me customers
I waited over 5 weeks for an item I was told was in stock, after contacting elecvation I was told they did not have the item and would have to wait, this however caused some very bad publicity for me and has cost me the loss of some work now and probably in the future, I'll not be using Elecnation again.
- Stephen Clark
- 1 Review
Quick response to enquiry, competetive pricing ,Quick delivery
Quick response to enquiry, competetive pricing ,Quick delivery, many thanks
- Ronald Anthony Hope
- 1 Review
The price was right , the product was great, the service outstanding.
This was my first order with ElecNation. I ordered our new bathroom light purely on the price offered
I had a reply within minutes advising me that the light was out of stock, but giving me a date when it would be available.
Two more "e" mails kept me up to date on the estimated delivery date, and it arrived a day early.
Great service ! I have already told my friends about Elecnation.
PS. The light looks great !
- Aleksejs Strikovs
- 1 Review
Brilliant service
The sales representative (unfortunately don't know his name) was absolutely brilliant, providing us with the quotes and specifications in the blink of an eye. Also possibility to pay invoice by redirection straight from the pdf file to the payment page with almost all the data already filled in is outstanding and very contemporary.
Will definitely use again.
- Krystina Sage
- 1 Review
After Sales Service - Second to None!
The sales manager, Carl, deserves a medal! I had problems with my delivered order but Carl bent over backwards to rectify any issues in no time. I highly recommend this company and will trade with them in the future without any hesitation. Full marks!
- John Dadds
- 2 Reviews
not impressed
placed order ,given delivery date & on that told it will be another 6 weeks. Cancelled order had to wait over a week for refund because of Pay Pal clearing . re ordered from another firm & delivered within four days.
- Nikki
- 1 Review
The best customer service ever
Firstly I ordered a variety of coloured switches and sockets. They were very proactive in contacting me to check that I had meant to order the different colours as they didn't all match. I confirmed that I had ordered what I required and was impressed with this level of checking of orders.
It then turned out that I had in fact ordered 2 of the wrong sockets. Even though they had confirmed my order they were very helpful in allowing me to return them for a refund. in the meantime, and as my order was urgent, they contacted the distributor and asked for the replacement order to be sent directly from the distributor to help me out.
Finally, after my electrician had been he advised that I actually needed a different sort of switch. After a quick email to ElecNation they sent the part to me in the post FOC.
For such a relatively small order I could not have asked for more customer friendly help and advice. 5 star all round, thank you. I would definitely recommend ElecNation to anyone without hesitation.
- Erja Norvia, Kangasala, Finland
- 1 Review
thank you !
Ihastuin valikoimissanne oleviin valaisimiin, jotka sopivat täydellisesti uuteen kylpyhuoneeseemme. Täällä Suomessa kostean tilan valaisimien valikoima on hyvin suppea ja jotenkin mitään sanomattoman näköinen. Olin ehtinyt ostaa jo kristallivalaisimen kattoon ja tuntui toivottomalta löytää siihen sopivat seinävalaisimet, kunnes sattumalta löysin teiltä aivan ihanat saman tyyliset lamput ja vielä edulliseen hintaan.
Asiakaspalvelunne on erinomaista.
Selvititte kiitettävän nopeasti toimituskulut ja tilaaminen ja maksaminen kävi vaivattomasti. Pakettiakaan ei tarvinut kauaa odotella.
Asioin mielelläni kanssanne vastakin ja suosittelen lämpimästi kaikille tuttavilleni.
- Robert Wheeldon
- 1 Review
brilliant...and I had a problem,they spke to me about it and put it right.
I ordered 150 of one kind of part
the wrong type arrive ( manufacrurers fault not ElecNaition ) and they collected and replaced it ...good guys to deal with.
- danny mitchell W & R Holdings
- 1 Review
Great value
Couldn't source locally and massive difference in price delivery prompt
- Carol and thanks for your order
- 2 Reviews
Grease lightening!
Great speedy service and product was of good quality, really pleased with it.
- graeme m
- 1 Review
Great value and delivered early.
Good value
Simple
No hassle
Delivery process excellent
Installed and working !
- Mr L Fletcher, East Midlands
- 1 Review
1st time customer - no problems!
Checked retail diy stores + Amazon for two good quality bulkhead lights. Found "Firstlight Rectangular Bulkhead Outdoor Lamp" @ Elecnation. Not used before but took a gamble based on past reviews. Best price, prompt trackable delivery service and excellent well built light - even my electrician thought it was a quality product. Since bought two more with no problems either. Will use Elecnation again.
- David Purslow
- 1 Review
Does What It States
Ordered a door bell. The one i wanted was discontinued. Elecnation sent me an email telling me what alternatives were on offer. Ordered an alternative on there advise.
Just what i wanted. Would use this company again.
- Sandra Conroy
- Lerwick, Shetland, GB
- 2 Reviews
Just the job!
Mirror installed and looks great against the glass shower screens and chrome fittings.
I am very pleased and can certainly recommend ElecNation for supplying exactly what they described.
- Cars Of Chichester
- 1 Review
Very good service
Goods arrived but sadly 1 item was damaged. The Company were brilliant and sorted it out immediately
- Victor Geoghegan
- 1 Review
What you want .When you want
Having ordered and paid online I was given detailed information on my order including delivery estimate. I was surprised to receive my order well ahead of the estimated date. My order was exactly what I ordered and was well packaged. A first class service.
- Mr Shone
- 1 Review
Excellent Service
I dealt with a very friendly young chap named Andy. His product knowledge was outstanding! He offered me excellent customer service and was very helpful. My order was placed at lunchtime and arrived the very next day! I will definitely be dealing with ElecNation again.
- Amos
- 2 Reviews
- Lollipop
- 1 Review
Excellent buy
Searched the Internet and found ElecNation the cheapest for this floor lamp. Very pleased with my purchase and the service. Item was well packed and easy to put together. Very happy buyer that would willing recommend this company.
- Age Concern
- 1 Review
Outstanding
ElecNation couldn't do enough to help us complete our order.
We would use them again.
- Mr Evans
- 1 Review
as easy as 1,2,3
brilliant, ordered some light bulbs on tuesday and they were fitted in my house on wednesday, amazing, will use again and tell all about you
- mr munslow
- 2 Reviews
" I got what is said on the tin "
I can only say that I would certainly use this company again.
I rang and placed an order. The price was good, the help was very good and the goods arrived on time . What more can you ask of a copmpany?
- mr jack w
- Chester, GB
- 2 Reviews
What a service!
Placed my order 2 days ago and the goods arrivd today... Saved over £100 too!
ElecNation
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About this company
The nation's favourite for Electrical Supplies & Lighting.
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Contact information
CH62 3PR Bromborough
United Kingdom
Category
ElecNation is ranked 55 out of 84 in the category Categories Electronics Electrical goods
