Items purchased were very competitively priced and on the two times I have purchased from them, postage was same day and arrived next day (i did purchase in the morning both times). Really impressed with them and will keep buying from them in the future.
The pricing was the best I could find and the service exceeded it! I cannot recommended Elite Mountain Supplies highly enough! To me the thing that sets Internet resellers apart is their levels of communication. EMS is the best I have experienced in all the time I have been Internet shopping. I will definitely be using them again and hope other people do to!
Thank you again, Andrew
It was my first time on dealing with elite mountain supplies and I was very impressed.
The sales assistant went out of his way to help and give me advice and I would certainly use and recommend them again .
A good selection of products at competitive prices. I especially like the low threshold for free delivery.
Very good service and quick delivery. If you're a climbing club member, then the club discount improves most prices still further.
Best online climbing retailer I have used, fast hassle free service. Unbeatable.
I am impressed Elite Mountain Supplies. Top quality gear, reasonable prices, and delivery was ultra fast. I purchased a Western Mountaineering Highlite sleeping bag, the lightest, most compact, but still warm bag I've owned yet!
First of all - great price, cheapest I found on Internet for the crampons I was looking for. Secondly - great communication - I wrote an email with a question, after I've paid for it and I had a response in few hours. Sometimes I had to wait for days on other sites. Finally - delivery - on time, within 24 hours since dispatch (as the offer said). Would you be looking for anything more? Thanks, I'll definitely come back again. :)
Great service, The fastest delivery ever.
And a good price to boot, will certainly be using you guys again.
Excellent service - goods I have ordered have arrived very quickly.
Very happy with this purchase. Cheapest I could find on the net and arrived within a couple of days of ordering. Knife seems v sharp and the lock is nice and sturdy.
Thanks Elite Mountain Supplies!
I was in two minds wether to buy the Petzl Nao because of the cost. After speaking to Adam I went for the package purchase with the extra battery. Ordered it Thursday and arrived Friday delivered to my work address. Like all of us I didn't pay enough attention to the instructions when i got home late and missed the bit regarding connecting the internal wires and couldn't get the charging flashing lights to work. I fired off an email to Elite Mountain Surplies that evening and Adam called me on the Saturday to explain you have to take apart the unit which was very simple and we had a good laugh about it.
Very impressed with the customer service, deliverey was prompt and the follow up call topped it off.
Also the head tourch is a fantastic piece of kit, my only regret is that I've waited so long to get one.
Happy Trail Running Jason Lake
I emailed Elite Mountain Supplies about a product enquiry, and got a quick reply that went above an beyond the required response. The staff member who replied was obviously very knowledgable helped me choose the most appropriate product for my needs. Postage was quick and all items were in order. I will definitely be shopping here again.
I ordered walking poles for my dad's birthday and Elite Mountain Sports was the cheapest by far.
I thought I had better order them in plenty time, but to my surprise they arrived the next day! (lucky I was home!)
I know nothing about walking poles but my dad is over the moon!
Very efficient, excellent communication and quick to dispatch. Thanks and you have been recommended to others already.
I found the Thermarest I was looking for here ~£20 cheaper than anywhere else, it was also the most up to date version! All the kit I bought arrived quickly and well packaged. There was a label on the box saying "do not use knife", good advice so that the Thermarest wasn't destroyed!
The guys at EMS responded quickly to my request as I needed the kit pronto. It was even late at night as I remember. Kit arrived as promised. More than I could have asked for.
I came across this site while checking Western Mountaineering sleeping bags and Adam took the time to talk me through many product details in a very unbiased manner which was enormously helpful.The two orders I have placed so far arrived both arrived the following morning.
This level of service and response combined with a courteous manner and product knowledge is rare and worth supporting in my opinion.
Most of the time I buy climbing gear, I always have a few technical questions,
that is where Elite Mountain Supplies are Excellent, honest answers all the time,
if they do not know, they contact the manufacturer. I have always had brilliant service and never had a problem with the gear I buy, very competitive pricing,
Thank you Elite,
Excellent service, competitive prices and speedy delivery
One of the best mountain gear suppliers on the Internet.
Their prices are the best and they deliver on time.
Any queries and they always reply promptly.
I purchased a Black Diamond Icon headlamp, which in itself is great but the service that went with it was also great - cheapest price on the web, free postage and quick delivery - can't ask for more really!
I recently purchased a set of Black Diamond crampons from Elite. Having Emailed the sales team I had some very precise advice about the type of crampon I would need, the type of boot that my crampon would be suitable for and also about weight. I placed my order and used a BMC discount code which meant that the price was excellent and they arrived very quickly and were well packaged. I will look at using this company again if they stock the product i am looking for.
Had reservations because never used this company before and looking at the low prices and delivery paranoia set in and I thought it was too good to be true.
I ordered an msr alpine kitchen set and a primus trek kettle which was a lot cheaper than anywhere else I had looked, also because I had spent over £30 I got free deliver. I ordered Friday morning thinking that I would receive it sometime the following week so you can imagine how happy I was when the post man arrived with my order on Saturday morning, can't wish for better service would definitely recommend. Great products I bought too.
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