Phoned at 1pm with a query, line was busy but someone called me back a couple mins later. Places order and it was with me the next day at 11. Great prices, service & speedy shipping. I'll use them again and have recommended them to others.
My first time using this company and couldn't be more happy .
I ordered in the morning , dispatched in the afternoon , delivered next day . I had clear email updates throughout the process and was left wanting for nothing .,
I would happily use this company again and also recommend to family and friends .
Ordered an Optimus Vega stove and 10 mini ground hog pegs for the best price I could find! Quick delivery. Got 8 instead of 10 pegs. Seamed like a genuine mistake from them. Can't complain as they sent out the missing 2 pegs with a free consolation spork soon after, which shows a small bit of good will goes a long way! Would use them again no worries!
I ordered my product on a Monday, received a confirmation mail straight away. On Tuesday I received a mail saying my product ( this was a very specific and made personal) had been dispatched and I would receive it tomorrow which I did.
Outstanding as usual.
I have bought several items from this site in the past. Also delighted with the speed of service and the great discount offered to MCofS members.
This delighted customer will be back again soon.
The tagline says it all really. EMS communicated well with me, personally and not automated. Very good pricing (helped by the BMC discount) and low free postage requirement. Excellent service, arrived next day. An all-round excellent experience.
I was searching for a particular item and found it on the Elite Mountain Supplies web site at a very competitive price.
The item was dispatched that day first class and delivered the following.
Great products at really reasonable prices. The automatic club discount was a great bonus too. Delivery was very prompt and communication outstanding. EMS will be my first port of call for climbing gear from now on.
I have ordered from a lot of online shops and have come across quite some good ones. However, I'm always too lazy to write reviews or rate them. For elitemountainsupplies I feel I have to make an exception, as they are absolutely the best shop I have ever ordered from.
They don't run on automated systems that generate eMails or leave you in robotic hotlines when calling them. Instead you deal with really friendly people who solve your problems super-quickly. My emails were replied to within 10 minutes, even after 8pm. I was surprised to not see an online system where I can manage, amend or cancel my order after I had placed it. But it turned out such a system is simply not needed, you just call the guys or send an email and they sort out the rest.
In my first delivery there was one item different from what I had ordered. I was a bit worried about getting a replacement on time before my camping trip so I informed them by email. No more than one day later, the replacement arrived (which they had to ship from England to Northern Ireland!). Thanks a million to Adam! That really made my day.
If they had an even wider range of products (also jackets, trousers, etc.) I would buy all my outdoor equipment there. Just showed their emails to a colleague of mine, his response was "you should give them six stars".
The sales team are very good, the prices excellent and the delivery always fast. I've even sent queries on a Sunday evening from the Internet shop and received replies straight away. Thoroughly recommended.
I got some up-to-date and accurate advice over the telephone re: via ferrata sets.
I ordered the item and it arrived in super fast time.
Free and friendly advice, low prices, fast delivery. What's not to like?
I ordered my Via Ferrata Equipment on Friday afternoon from Elite Mountain Supplies and rang them to check the expected delivery date, " next day by 1st Class Royal Mail" well you always doubt these statements don't you? Well before 1.00pm on Saturday (yes Saturday) my package arrived. Excellent service EMS and thank you
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