Ellajames reviews

Ellajames reviews

Excellent
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Review by confirmed purchaser

Lovely products and easy transactions

Great service, everything was very easy except for the finding of the site only came across by chance but have bookmarked for those little unusual things for pressies.
Post was quick and everything well wrapped
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Review by confirmed purchaser

Speedy delivery & beautiful product!

We were very happy with the service we received from Ella James and are delighted with our Cowboys and Indians Wigwam. Our children love it and it's been a hit with the adults too! Great design and quality.
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Review by confirmed purchaser

Fantastic, personal service.

My purchase exceeded my expectations. Delighted with the vintage paper box file.
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Review by confirmed purchaser

Good item

I very much liked the colour and pattern, it's cute and quirky. Average price for a ceramic butter dish. Pleased with item and promptly delivered. Thank you.
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Ella James I cannot recommend this company. Appalling customer service.

I placed my order a present for my grandson. I received an email from Sagepay confirming payment of order 25 Feb 2014, but never received a confirmatory email from Ella James. I received a phone call (27 Feb 2014) saying the goods were out of stock and they were awaiting a new delivery. My follow on enquiry (9 March 2014) was dealt with in a very off-hand manner
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Review by confirmed purchaser

Fantastic quality ragdoll, delivered quickly.

I am a returning customer, traditional good quality rag doll are not easy to get hold of at a reasonable price, but Ella James have managed it and as a bonus they also deliver quickly.
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Review by confirmed purchaser

Great service ! great products !

The blankets I ordered were great .I sent them as a gift and they arrived on time and were well received ! excellent service
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Review by confirmed purchaser

Excellent

The 3 little baskets I ordered arrived very quickly and are just perfect for my nieces as easter baskets filled with goodies. The baskets themselves are lovely quality, nice and soft but still sturdy enough to hold up to long time use. I'm sure my nieces will love them, I do!
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Review by confirmed purchaser

beautiful product - im delighted withi it

Unusual products, and so unique. Easy to navigate website. Beautifully packaged, reasonable costs for delivery and it was delivered promptly. Wonderful British company.
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Review by confirmed purchaser

Lovely.....

Lovely gift ideas...Good quality..Loved it...
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Still waiting......

Decided to write my review in the hope I get a reply from Ella James as my previous three emails sent to the company have went unanswered
I received my order which I was delighted with but it was missing the wrapping paper that was part of the order as of yet I have received no response
I
Ellajames

Reply from Ellajames

Hi

I am sorry that there was a problem with your order , it seems that the email address that we had on file for your was incorrect and our email replies were bouncing back.
I can confirm that the missing wrapping paper has been sent
Regard
Ashley
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Lovely items and fast delivery.

Ordered glass cake stand in medium and is beautiful. Arrived well packaged and fragile labels everywhere. Also purchased two coat hooks in the sale, the cowboys and indians hooks and they are great. Ordered on Tuesday and all items arrived Thursday. Great and speedy service and items are very high standard. Lovely website.
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Review by confirmed purchaser

Very disappointing service and communication

Recently purchased an item from the website or thought I had!! Having not received this despite money being taken from my account I contacted the seller. I then received. an email stating my order had been cancelled without any explanation, although I had not cancelled this.
Telephoned and received an unprofessional response passing me onto someone else's mobile number. I was then told the item was not available even though the website said it was in stock. I had wanted this item as a gift and could have purchased from another company but due to the inaccurate information and poor communication it was too late! Now received an email thanking me for purchasing an item!!! Really poor communication and no apology from company.
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Review by confirmed purchaser

Excellent service. Loved my tealights perfect.

Would recommend this company to everyone. The service is very good
The wedding guests are going to love them.
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Review by confirmed purchaser

Fast, efficient delivery, gorgeous items!

My daughter was bought a rag doll for her 1st birthday and i really wanted to find her another one as she loves it. I was so pleased when I came across Ella James on the Internet so I could buy her another one for her 2nd birthday! I am so pleased with the dolly I purchased and I know my daughter is going to cherish it. I also bought the mouse house, mummy mouse and baby girl mouse too for some friends who have recently had a little girl. I'm very impressed with the uniqueness of the gifts you can buy on your website. My brother and his wife are expecting a baby and I am certain I will be buying more from you in the near future! Fast, efficient delivery too which always helps! Thanks again.
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Review by confirmed purchaser

Lovely item

Love my wooden bath bridge - it is sturdy, practical and looks fantastic although I do think it was quite expensive for what it actually was!
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Review by confirmed purchaser

Out of stock - poor stock management

The systems and processes aren't adequate for an online business. If an item isn't in stock (as was the case with my purchase), then the system should reflect this and not give the shopper a poor experience. To take a customers payment and then to take 24 hours to inform the customer and make the refund just adds insult to injury!
Based on my experience and to save future disappointment I won't be shopping with Ella James again.
Poor all round experience.
Ellajames

Reply from Ellajames

Dear Martin

We are sorry that we were not able to fulfill your order . In this case the last glass jug that we had in stock was damaged and we could not send it and so we had to refund your order.
We agree that we should have let you know sooner that this was the case.
Kind Regards
Ashley @ Ella James
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Review by confirmed purchaser

Spot on

Came quick, as expected, and looks really good
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Review by confirmed purchaser

Amazing products, amazing service & would definitely use again & recommend!

Ella James Living has some fantastic products, it was so easy to order & delivery was efficient and quick! I ordered some bits for our wedding & it took the stress out of looking for original things, they have really unique & unusual bits you will love it!
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Review by confirmed purchaser

Great customer service, lovely products and quick delivery.

They were very helpful as I had a request about postage and answered quickly and were very accommodating. Informed me of all stages if my order status and thought customer service was excellent for a small company, amazon and eBay could learn something here!

Ellajames Details

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