I placed my order a present for my grandson. I received an email from Sagepay confirming payment of order 25 Feb 2014, but never received a confirmatory email from Ella James. I received a phone call (27 Feb 2014) saying the goods were out of stock and they were awaiting a new delivery. My follow on enquiry (9 March 2014) was dealt with in a very off-hand manner
The 3 little baskets I ordered arrived very quickly and are just perfect for my nieces as easter baskets filled with goodies. The baskets themselves are lovely quality, nice and soft but still sturdy enough to hold up to long time use. I'm sure my nieces will love them, I do!
Decided to write my review in the hope I get a reply from Ella James as my previous three emails sent to the company have went unanswered I received my order which I was delighted with but it was missing the wrapping paper that was part of the order as of yet I have received no response I
Ordered glass cake stand in medium and is beautiful. Arrived well packaged and fragile labels everywhere. Also purchased two coat hooks in the sale, the cowboys and indians hooks and they are great. Ordered on Tuesday and all items arrived Thursday. Great and speedy service and items are very high standard. Lovely website.
Recently purchased an item from the website or thought I had!! Having not received this despite money being taken from my account I contacted the seller. I then received. an email stating my order had been cancelled without any explanation, although I had not cancelled this. Telephoned and received an unprofessional response passing me onto someone else's mobile number. I was then told the item was not available even though the website said it was in stock. I had wanted this item as a gift and could have purchased from another company but due to the inaccurate information and poor communication it was too late! Now received an email thanking me for purchasing an item!!! Really poor communication and no apology from company.
My daughter was bought a rag doll for her 1st birthday and i really wanted to find her another one as she loves it. I was so pleased when I came across Ella James on the Internet so I could buy her another one for her 2nd birthday! I am so pleased with the dolly I purchased and I know my daughter is going to cherish it. I also bought the mouse house, mummy mouse and baby girl mouse too for some friends who have recently had a little girl. I'm very impressed with the uniqueness of the gifts you can buy on your website. My brother and his wife are expecting a baby and I am certain I will be buying more from you in the near future! Fast, efficient delivery too which always helps! Thanks again.
The systems and processes aren't adequate for an online business. If an item isn't in stock (as was the case with my purchase), then the system should reflect this and not give the shopper a poor experience. To take a customers payment and then to take 24 hours to inform the customer and make the refund just adds insult to injury! Based on my experience and to save future disappointment I won't be shopping with Ella James again. Poor all round experience.
Ella James Living has some fantastic products, it was so easy to order & delivery was efficient and quick! I ordered some bits for our wedding & it took the stress out of looking for original things, they have really unique & unusual bits you will love it!
They were very helpful as I had a request about postage and answered quickly and were very accommodating. Informed me of all stages if my order status and thought customer service was excellent for a small company, amazon and eBay could learn something here!