Ellajames reviews

Ellajames reviews

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Review by confirmed purchaser

Fab Fab Fab!!!!!

Great website, great products, great service.
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Review by confirmed purchaser

a special gift for that special someone

very satisfied with my order both items are very cute, i know it may seem a bit odd to bye for a christening gift but as the little girl is'nt a close relative i thought i would leave the more personal gifts for the godparents. very pleased with the service and so very glad i came across you, will recomend you to friends and family looking for those special, something different gift. thank you.
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Review by confirmed purchaser

Great service

Would use this company again
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Review by confirmed purchaser

Lovely reliable customer service

I ordered a beautiful recycled wool blanket from Ella James. Since it's recycled they can't guarantee what it will look like, but you can choose a colour scheme. I chose bule and ended up receiving a lovely one with shades of pinks and light blues. They were excellent in their communication, sending emails often to update me on my order. It arrived only 3 days after my order - so fast.
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Review by confirmed purchaser

Sparkle added to our Church lunch tables

Our Church will be holding events that the elderly in our local community can take advantage of while their usual Clubs are closed for the holidays. I wanted to make their lunch tables a bit special so ordered the 'Tiny Bud Vases'. They are very very small but I cut individual flowers from single sprays of artificial rose buds. I tied a few together and they were fine (but need to be cut fairly short so the vase won't topple over). They don't take up too much room on the table and no water spillage if they get knocked over. Will be used again so chose the silver as it covers almost any event and looks nice on white tablecloths I think! They arrived the 'next day', very pleased with everything.
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Review by confirmed purchaser

Very slow dispatch, not received item over a week later, despite delivery in 2-3 working days

Good online selection and easy to navigate web page however something with a delivery estimate of 2-3days, has not been received over a week after placing order. Not great service.
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Review by confirmed purchaser

very good and its just perfect

this doll is very good very reasonable it was just what i needed for my granddaughter she has a dance to do with a ragdoll and its is perfect :O)
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Review by confirmed purchaser

Good Service

Delivered on time, continually kept up to date on transaction of goods.
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Review by confirmed purchaser

Great product, shame about the delivery

I ordered a pull-along wagon for my son's birthday. I placed the order a week before his birthday, paying for next-day delivery to ensure it arrived in time. When it didn't arrive the next day, nor the next, I emailed Ella James to find out what was happening. They admitted an error in their system processing the order, refunded my delivery charge, and arranged for it to be dispatched the next working day (Monday), again next day delivery, so I should receive it by Tuesday.

By 5pm on Tuesday, I still had not received. Quite frantic now as his birthday was Wednesday, I called Ella James to find out what was happening. Ashley called me back just before 8pm to let me know it had only been picked up for dispatch that day and I would receive it next day.

It did then arrive next day, relatively early in the morning, but a real shame that it wasn't there for him to open with the rest of his presents and we didn't have time to wrap it.

On the positive, it's a lovely product, was great value in their sale, and they did refund the delivery charge and were generally polite (although not overly apologetic, considering).

However, as a small business owner myself, when the first problem occurred, I would have done everything in my control to ensure the product went out as promised on the Monday, to ensure it arrived in time for the birthday (which I had explained to them). For the mistake to happen twice is unforgiveable. Next day delivery should mean next day - not a week later! As a result of this experience, I'd be unlikely to shop with Ella James again, nor can I recommend them.
Ellajames

Reply from Ellajames

Hi Abi

We very much understand your frustration with this order and we are truly sorry for the delay and the stress it caused.
We should explain that we moved our business to a new warehouse last week and we had some initial teething problems with the IT systems. The NEXT DAY delivery option was not being picked up properly and this happened with your first order. Unfortunately there was another glitch that we did not foresee on Monday that affected your second order . We have now fully resolved all of these issues and are up and running in our new site but we are sorry that you were affected by them.

By way of apology we will refund the full cost of your order and hope that this makes up for the delivery issues.
Best Wishes
Ashley @ Ella James.
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Review by confirmed purchaser

Loved shopping on this site!!

I was really impressed with this shopping experience...website has some lovely unique gifts etc on it....I ordered my daugher the 'Dolly Lunchbox' she was so happy with it! Delivery was very prompt too.
I will definitely use this site again!
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Review by confirmed purchaser

Fantastic - will shop here again!

I bought 3 gifts (scarves) from Ella James Living. They arrived really quickly, each in a pretty paper bag that I could use as wrapping, but had been left open to see which was which and have a look at them all. The scarves are beautiful and my friend loved the one I gave her for her birthday - two more birthdays to go but I'm sure the other two will be just as well received! Thanks Ashley & Alison, I'll be shopping with you again.
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Review by confirmed purchaser

Lovely old fashion style wicker cradle

Having shopped on the Ella James site for more than a year I know I can trust that everything I order will be lovely.The wicker cradle was no exception.It is so gorgeously old fashioned and took me back to many years ago.I couldn't, resist it so my granddaughter has had an early birthday present!! And she loves the cradle too.
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Review by confirmed purchaser

Prompt and efficient service. Lovely product. Would highly recommend.

Prompt and efficient service. Lovely product as described. Would highly recommend.
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Review by confirmed purchaser

Smooth transaction.

Ordered 3 fairy night gowns for my princesses. Good information about order/delivery status. Girls love their nighties. Thank you very much.
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Review by confirmed purchaser

She loved the present

I ordered the moon glass lamps as a Birthday present to be delivered directly to the Birthday girl. They arrived earlier than expected and were really lovely. Might order some for myself.
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Review by confirmed purchaser

It's a wigwam & it arrived fast!

Very easy on-line buy. Cheaper than elsewhere on the high street, I mean on-line(!) and the free delivery arrived in 2 days of placing the order. I even queried whether I should upgrade my order to next day delivery as it was for a gift, but was speedily told via email, not to worry as the free delivery was on its way and the wigwam would arrive in time for my children's birthday.
The wigwam itself is easy to put up and of very nice quality. Even the plastic poles don't look too plasticky. The footprint of it though is quite big (wide) so maybe check this and your space first.
Great product, great company & great delivery.
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Review by confirmed purchaser

One happy little girl

I ordered a pram and rag doll,from ella james, for my great neice, for her first birthday, I had it sent to her address, as I do not see her very often. her mum dad and everyone that saw it, said it was beautiful,so well made and lovely,they could not get over it, I was so pleased, I will be buying gifts from them again, i am now waiting for photos.
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Review by confirmed purchaser

Goos service article arrived as predicted and in good condition

The item was excellent AS SHOW ON THE NET. iMPRESSED WITH THE TELECOM CONTACT VERY HELPFUL
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Review by confirmed purchaser

Outstanding

Faultless transaction - lovely item (dolls house display cabinet), rapid delivery and very well packaged. Take note - if you see Ella James items on other websites, take the time to look at them on the Ella James website. It will save you money !! Will definitely use again and recommend to friends
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Review by confirmed purchaser

I would use Ella James again.

Fantastic. Delivery was super quick & the bracelets are absolutely beautiful. Exceptionally good value for money.

Ellajames Details

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