WAY overpriced, as we all know, but when they have 50% off all sale items I go crazy. Shipping is usually pretty fast and the quality is good seeing as they buy from good companies. Not much complaint here except for the prices!
I placed my order at urban outfitters few months ago and was shocked when i opened my parcel. it was nth of my order and the scary part is like, its a plastic pig face mask! i knew it totally wasn't my order and i brought it back to the post office. I emailed customer service and they claimed something went wrong. afterwards, they said they'll resend my order but some of them were already out of stock. although the rest that came in were perfectly fine but i was still overly disappointed.
I ordered in good time for Christmas and according to the email I received my goods were out for delivery on 13.12.13 yet they still have not arrived. There is no way to contact Urban Outfitters other than email and you cannot contact their delivery company. I emailed & they said they would find out where my order is but still nothing. A company such as this should have a customer service desk where you can actually speak to someone, now my daughter will probably not have her Christmas present. Very poor service.
I ordered a pair of boots and gloves at a discounted price and they arrived in perfect condition. I love urban as it is the only place I can find deena & ozzy boots which I love. The shipping was a little late but I don't mind since I had them shipped internationally.
Urban Outfitters is the place I get most of my clothes, jewelry, handbags, and home decor. They have a variaty of different styles of clothes and other things. They always have great customer service and shipping rates. They've handled any problems I've had with any cancellation issues and refunds.
I definately would refer anyone who loves fashion at great prices to check out Urban outfitters.