Equestrian.com reviews

Equestrian.com reviews

Excellent
9.1
from 0 - 10
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Great customer service

Bought a riding hat from equestrian clearance. I phoned up for advice about fit and style. The lady on the phone was very knowledgable and helpful. I placed an order and the parcel arrived within a day. The courier service was excellent - I was able to track it online and was given a 1 hour delivery slot. Unfortunately the hat didnt quite fit as I wanted it to. I returned the parcel and was refunded without any quibbling or delay. Overall an excellent experience. I would not hesitate to order again.
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Superb Customer Experience!

I've never felt the need to review a company I've purchased from but buying from Equestrian.com was an absolute pleasure recently.
Ordering was quick and simple and the information you're provided with in terms of your delivery is fantastic; I knew exactly where my order was at all times and could even change the place/date to suit my requirements.
Plus! Despite the boots I had ordered being clearly described as seconds they are faultless (I already own a battered pair so I knew what I was receiving) they fit perfectly and I will once more have dry, warm feet at the yard!
I highly recommend this great website to others wanting to spoil themselves and/their horse.
Thank you!
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Brilliant service

Great range of products, delivery is always very prompt and the website is easy to navigate. The customer service is excellent, if ever there has been a problem with my order, the team have replied to my email within 24 hours and always go the extra mile to get things sorted quickly and promptly. I'd recommend to anyone.
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Fast, friendly and reliable service every time.

Equestrian Clearance are great, the website is user friendly and they deliver to New Zealand! I've never had to wait long to get my stuff and it's always well packaged. It's the first place I look when I need any gear for the horses or me.
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5 stars !

What ever you need for your horse you find it here!
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Great customer service and fast delivery

I bought some breeches and boots recently, unfortunately things weren't quite right but their customers service was great, responsive and reasonable.
Great value deals as well.
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excellent service fast and efficient

ordered these kty boots at 8-30 am on wednesday and had them by 2 o'clock on thursday really pleased with them! wore them around the farm yard tonight kept my feet dry and warm' i'm very happy with them !
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Such awesome service, exceptional easy to deal with, even when in your another country.

I recently made a mistake when ordering and ordered one extra of an item. All it took was one email to get sorted, accredit raised and order amended before the good were even dispatched. This is great because when in your Australia to get something retuned can be expensive. Have brought heaps of horse gear and I have never been disappointed.
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This is what all online shopping should be like

Brilliant communication and service and excellent value product. Ordered Sunday afternoon and it was delivered within a one hour time slot on Tuesday morning. Highly recommended.
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Excellent Service

Ordered 2 fly rugs and some jodhpurs, order date 6th March delivery to my home in Central France 12th March. The order only took 5 working days to reach me. The cost of the delivery to Europe is very good. This was the third time that I have ordered from Equestrian Clearance and I have been very satisfied with their service.
When I telephoned to check on rug sizing I spoke to a helpful and cheery person.
Will recommend to my friends.
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DISAPPOINTING

I ordered from Equestrian Clearance as I have done in the past. Even with the £5 postage the cost of the two dog jackets was cheaper than my local store. However, be warned. I ordered two weather Beeta dog coats in size 12" a fleece one and a showerproof outdoor jacket with the view to doubleing up on colder days. On receipt the fleece also sized the same was much larger and hung out of the outer coat. it was far too deep in the chest also.
I returned the item and am told I will receive a refund however I will not receive the postage it cost me to return. I feel that it would be fair to say it was not fit for purpose. However, EC do not agree. |Therefore the jacket I bought has actually cost £4 more than had I bought it from the tack store where I could try the item on. and the whole process which started on the 20th February is still ongoing (it is now the 10/3/14 ) and a refund has not yet been received. It not a massive complaint it is just to make consumers aware that it may seem like a good deal however, if it needs to be returned it could be rather costly and you may have been better purchasing from a store.
Equestrian.com

Reply from Equestrian.com

Hi Rebecca,

Thank you for taking the time to leave us a review, however please accept my apologies that you are not happy with the outcome of your return.

We pride ourselves in ensuring that any potentially faulty product is inspected thoroughly by experienced members of the team, this is to provide the most positive result for the customer. It is unfortunate on this occasion we were unable to find a fault, even after extensive assessment.

We feel that the problem you have experienced with this product is due to a fitting issue and variations from style to style in the Weatherbeeta range, for this we can only apologise.


Your refund for the dog coat has been processed today by my colleague in the Returns Team, please bear in mind that this can take a couple of days to show into your bank account.

Once again please accept my sincere apologies that you feel let down by your experience with us, we can assure you that we gave the matter every consideration.

Kind regards,

Laura
Customer Services
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Excellent value for money!

Im on the Equestrian clearance facebook page and they posted on offer for some Ariat tops, after a discussion I was informed that I could purchase said tops for myself (initially, they were only selling ladies). I placed my order on Monday and received them today... just goes to show how a company cares about their Customers and really do go that extra mile. Another point of praise is that there is actually a face behind the facebook postings, not something you always get when dealing with online companies ♥
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Impressive

I live in France and after ordering some supplements on Tuesday the products arrived on Friday morning! Things don't arrive that promptly if ordered within this country so well done and thank you.
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Excellent customer service!

I ordered some Ariat chaps using the size guide, when they arrived they were way to tight!
I sent them an email with a photo showing the chaps were smaller than advertised.
I got a speedy reply from them saying they were sending out the new ones to swap and despite it being 4.45pm the chaps arrived the following day and fitted perfectly!
This is the second time I've used them and always found them friendly and helpful and the service quick.
I would definitely recommend them.
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The company with lovely staff

This company are just fantastic caring helpful and quick off the mark to help in any way they can.
Thankyou Equesrian Clearance for your fast response for sorting my problem out .
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a company you wont feel saddled with

first class service from this company, so friendly and helpful.
I have no hesitation in recommending them.
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Prompt service with a wonderful range of well-priced products

I have ordered several times from this company over the past couple of years. I have found them extremely reliable including a very competitive european delivery charge.
Further to this I have recently had to ask for an exchange and refund. This was dealt with professionally by the wonderful customer services' staff.
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fantastic Service

Never ever let me down!
Great delivery time
Brilliant products
And can't recommend this company enough!!
Always order from them instead of any other company
Thank you very much!!!
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Hannah your customer operative wasl very helpful and got my order ordered.

I had to use your customer service as I was unable to sign on to your web site.
Hannah -customer liason person was great and took the frustration away from my failed attempt to get on to your web
So a big thank you to Hannah!
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Extremely satisfied

I am super happy to patronize them. They deliver quickly and they are very friendly reach you call them, very satisfied customer from Denmark.

Equestrian.com Details

About this company

Visit Equestrian.com

Contact information

Call us on: 01422317380
We live here: Watson Mill Lane
HX6 3BW Sowerby Bridge
United Kingdom

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