I ordered two rugs from this company which I must say arrived promptly. One of them was too big (my error) so I rang to enquire re returning it. I spoke to lady who told me it would cost £7.50,I asked her why it was this amount when I had paid £4.99 postage on my original order. I pointed out that this was a little unfair¬ terribly good business practice&that maybe she should pass this information to her line manager.
Her reply was "Can we just get back to the payment? Give me your card number."
Wow! How very rude&unprofessional,clearly this woman has not been on many customer service training days&had all the social graces of a filing cabinet. I will never deal with this company again,good deals or not,its a buyers market&I will not tolerate being spoken to like that. Absolutely disgusted!
I ordered stuff from this sight over 3 weeks ago im still waiting everytime i call i get told something was missing.the first week gloves where missing from the order the second week its jodpurs and now this week its the childs hat.This is not on it cost money for us to call them from ireland.Yes they have refunded our delivery and giving us a pair of childs gloves costing more than the original ones cost and a 10% discount on the order.But my time wasted on sitting in every week waiting on the order to arrive on the day they say it will this will not give me my time back i find this company to be very unprofessionel and constanly telling lies to me over and over again i will not be recomending them or buying from them again .On the good side staff are friendly .
this site has everything you could ever need/want, their prices are fantastic, they are very quick to respond to queries and delivery is always prompt and easy! the site is very user friendly, with multiple ways to search for products. I love this company!!
I have always found the service great and the products top quality. They are very helpful and knowledgable about what they sell.
Delivery is always quick and un-stressful.
Can't fault them, have bought from them over and over again and will continue to do so.
Equestrian Clearance have long been my favourite online store for anything horsey. I regularly recommend the website to my clients who need riding gear (I sell horse riding holidays) and use them often to buy things for myself, my horses or as gifts. They are always very efficient when it comes to packing, postage and returns and are really helpful. I love their huge selection of items at excellent prices, as well as their regular sales and deals. I follow their Facebook page closely!
I ordered a pair of Harry Hill Eiger boots in the afternoon and requested standard delivery - they arrived the very next day.Plus they were the cheapest place for the boots & cheapest delivery on the net. The boots are pretty good too.
I have purchased several articles from Equistrian Clearance now, all have been delivered very quickly, by a polite courier service. All the items are really good value and excellent quality. A first rate company that only to-day I have recommended to several friends.
I never normally review companies but I received such good service from equestrianclearance.com I wanted to write one for them. I ordered a pair of boots but found them slightly uncomfortable and thought there might be a fault. Even after having worn the boots a couple of months (hoping they would become more comfortable), I asked to return them and was told I could do so. The company sent a courier to collect my boots, inspected them and found a fault and sent me a brand new pair with fast tracked delivery for the next day. I dealt with Lucy who was friendly, efficient and helpful. I would thoroughly recommend this company.
i ordered a caldene wax jacket when it come i noticed the inside pocket was not stitched up so you could see all the lining
i called the company as i wanted it replacing i was going to ireland and wanted to take it with me as this was the reason i bought it
they arranged for next day delivery of the replacement and took the damaged one back with the same delivery driver ...excellent customer service will recommend and use again
Very good customer service, they answered all my mails very promptly and gave me all the info needed. There was a problem with the payment system (my card required higher security certifications), but we managed to do it eventually through bank transfer, so it was all fine in the end. The prices for the items and for the shipment were really good and the parcel arrived safely and in due time (it was an international delivery). Overall, I was happy with the experience and I bought a very nice saddle, thank you.
great company with a wide variety of products at very good prices. always keeps me informed via email and facebook with constant updates of new stock. delivery is quick and hassle free and products never disappoint in terms of quality and value for money
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