I will definitely buy again from Ergonomic Designs.
Staff were happy to answer all my questions and explain how different products would work. They then adjusted the order to provide exactly what I wanted. Order arrived very quickly and at a given time. Box had been broken by delivery company but the team were very helpful and efficient at making sure all the goods were intact and there. Would use them again.
It has been a pleasure so far shopping with this company, the goods are on the way and if the items meet my expectations I would have no problem recommending this company and will use them my self in the future.
We ordered our shower and were delighted to hear our shower would be arriving the very next day! We recieved amazing customer service over the telephone and excellent information about the delivery company who would be delivering our shower, even down to the time at which the delivery would be arriving! (Within an hour time frame). The shower arrived in immaculate condition, all securely packed. I would definitely recommend this company to anyone looking to purchase a new shower! Fingers crossed the installation goes smoothly!
Goods have not been fitted yet so can't comment on that yet, but the dealing I have had with the staff have been excellent. Would highly recommend anyone has any queries to speak to their helpful staff.
a very good company to deal with, excellent range of products,great customer service ,quick delivery This is my forth product i have purchased no problems with any ,keep up the good work, would recommend them anytime.
First of all I was amazed by the speedy delivery - within 24 hours of ordering, with a text notification. I was initially a bit disappointed that one of the parts I'd been told was included in my kit was in fact not included, but one email to the sales team and I got a response back within the hour apologising for this and promising to send me one for free. Not just this, they also rang me to check what model I wanted. Fantastic service all round. My plumber is also very impressed at the prices compared with other companies offering similar products, so a thumbs up from the 'trade' too!
Initially dealt with Gavin who was very knowledgeable and gave good advice on the extra bits I needed (pump etc), kept in touch with him in the weeks leading up to placing the order and then when I came to place it was able to help with alternatives due to “out of stocks”.
That said, order was placed and delivery agreed for 4 days later, however it turned up the next day, when it wasn’t wanted! The driver refused to take it back as his lorry was full! I spoke to Gavin and agreed to keep the order. Later that day we unpacked it and some of it was damaged! A replacement was organised for the correct delivery day, that one turned up broken too! This stock was coming from the manufacture and not from Ergo Designs direct. A Third was sent and that one was OK. Gavin looked into the mess up over delivery and the courier couldn’t explain it as it was set up for delivery as agreed?
The rest of our delivery arrived as agreed, but again with a damaged item, this was replaced the very next day, with an extra item too.
The products are of a very good quality, but not yet installed!
Every time I've needed something for a bathroom, I've always found Ergonomics to be the best place to shop. Have looked at many other sites but none provides the quality of product with lightning service and the way the site is laid out it helps you find exactly what you need. On my last visit there was even a product I didn't know existed which provided me with excatly what I wanted! I've now fitted out 4 bathrooms and the Ergo shower units are terrific.
Very good front of house service. Unfortunately Ergonomic Designs were let down by late delivery from their supplier.
Good competitive price, no delivery charge, easy to order, good follow up telecon to confirm delivery 24 hrs later and delivered as promised. I have ordered bathroom products off the Internet before to find "in stock" means the opposite and have ended up waiting 4-6 weeks for delivery. Not with Ergonomic Designs, ordered a bath screen on Monday, delivered on Wednesday. Only 1 slight problem my wife now expects it fitted as quickly!
I've not yet installed the shower set but gathering by the weight This product is quality ,fingers crossed it works :) I was a bit uncertain about ordering the unit as of the price but I have to say I'm not disappointed with the product .
great sell and great customer service..I recommend to all that buy ..
Great prices & fast delivery which was text to me even down to the hour.
Hi,just ordered a shower unit from these guys yesterday and got it the next day with emails and texts all along the way to explain where the parcel was.
I had bought a faulty shower from a company on the internet so decided to go for an expensive one to replace it, this shower mixer cost £350 but the mixer face plate would not cover the new tiles so sent it back.
I have just now bought a whole new shower unit from ergonomic designs and have discovered that the expensive shower mixer i sent back is the same as ergonomics designs one, ( But obviously much cheaper ) so buying an expensive shower isn't always the best choice.
Hope this review helps you to choice one of the best showers money can buy!
Fanastic company. Items arrived on time in the delivery slot I was allocated. On opening the items I found that one of them was wrong. Rang Ergonomic Designs straight away. They immediately organised to pick up the wrong item and deliver the correct one the next day.
Concealed shower kit is fantastic and oozes quality. Can't wait to get this installed.
Co-ordinated and comprehensive web and shop site. Easy to follow quides on self selection. A wealth of information, technical and descriptive.
Items well packed and accurate dispatch tracking to door delivery.
Exceptional service, quality and comms. Well done Ergonomic.
Would definitely recomed couldn't get my eBay to work so rung company up and they helped me over the phone and we received the goods next day with updates of times when it would be delivered etc
Excellent Service. Highly recommended.
I definitely recommend this company and their products. Very helpful and fast delivery - all correctly sent (I needed things sent to a third party).
Being a bathroom fitter that prides themselves on only fitting good quality items, Have found the products to be of outstanding quality and the ergonomics of the product really work well. Would recommend this company the anyone - TH Developments
easy to order on line, very quick delivery tracked all the way and have the option of picking a differant delivery time or leave with a neigbour, the shower look very good quality with solid brass, would highly recommend this company and would not hesitate to use again ,
I am happy with the items received but the order was a little slow. No contact for 6 days (incl the weekend) I had to call to chase up. Delivery could be quicker, especially as it does say online should be within 2 working days.
Easy to order with a useful and well laid out website. Delivery of the shower was well organised and they kept you up-to-date with its arrival and it was delivered not only on the right day but also at their given time. Would recommend to anyone - great service
To reply as a company, please log in to your business account.