I purchased a cctv dome camera from ESR a few months ago. After a lot of online research for the model I wanted, I found ESR were the best priced UK based store. The product arrived quickly and I was happy with it. It recently developed a fault so I called their tech support line. It was a normal number so no costly phone bill. It was answered with a pre-recorded message saying they were very busy and would get back asap. I left my details but wasn't very hopeful about hearing from them. I couldn't have been more wrong. They called back after only 20 minutes and apologised for keeping me waiting. The tech guy was friendly, knowledgeable and helpful. I was very impressed and can honestly say that I have never had a better aftersales service. I would recommend this company to anyone.
We had excellent, very prompt, advice before confidently deciding on our purchase. Once ordered, delivery was next day. Good value for money was a bonus. I will definitely use ESR for our security products from now on. I would advise that, if you are not sure of your requirements, use the on-line enquiry form to ensure you get the right equipment for your needs.
I ordered a hard drive which was unfortunately lost in the mail system to start with. ESR Electrical offered an immediate refund after trying to help track down the parcel with Royal Mail. As it transpired, although the drive eventually turned up rather later than anticipated, I decided to keep it and contacted ESR to make the payment again. None of this would have happened without good communication and trust. ESR also sent a small gift along with a discount voucher toward future purchase by way of apology for the original problem. It's good to find a company who are genuinely concerned with customer satisfaction.
For someone like myself who would like to have 21st Century technology, literally, at the touch of a button, I have an immense problem. I abhor those pieces of paper that are enclosed with technical products that you need a degree in Mathematics, Physics or Nuclear Fission (slight exaggeration) to understand. Since dealing with ESR Electrical, I no longer have this problem. The company asks what requirements I need. They come back with the right solutions and then answer my queries promptly and swiftly. In ESR Electrical, I have found the answer to my prayers and would have no hesitation in recommending them.
We are impressed with ESR's attention to detail and what clearly appears to be the sourcing of quality parts fit for purpose. It's refreshing to see a company that is interested in quality checking to this level. Just talking to Rob at ESR will clearly instill a level of confidence that one rarely comes across when engaging someone to undertake quality detailed work that as a company you will rely on to operate and function efficiently to protect both the fabric of the building and those working within it..
Rob really knows his stuff and does lots of research on products and installations before he starts a job. His pricing is very reasonable especially in view of the fact that he uses better quality parts and materials than most. He is extremely reliable and conscientious and will provide ongoing support where necessary. I wouldn't hesitate to recommend him to anyone.