Excellent service at a busy time of year.... good prices and fair postage to France.
Will use again, thanks
We had excellent, very prompt, advice before confidently deciding on our purchase. Once ordered, delivery was next day. Good value for money was a bonus. I will definitely use ESR for our security products from now on.
I would advise that, if you are not sure of your requirements, use the on-line enquiry form to ensure you get the right equipment for your needs.
ordered a dvr at lunchtime and it came the next day, complete with hard drive ready fitted.
My house alarm was going off at odd times, disturbing me and my neighbours, ESR Electrical came and fixed it. A job well done, we've been undisturbed ever since.
Friendly helpful service in the layman's language at very reasonable prices. Trust me, I'm a doctor. No not really, but these guys won't try your "patients". Boom boom!
I ordered a hard drive which was unfortunately lost in the mail system to start with. ESR Electrical offered an immediate refund after trying to help track down the parcel with Royal Mail. As it transpired, although the drive eventually turned up rather later than anticipated, I decided to keep it and contacted ESR to make the payment again. None of this would have happened without good communication and trust. ESR also sent a small gift along with a discount voucher toward future purchase by way of apology for the original problem. It's good to find a company who are genuinely concerned with customer satisfaction.
Robert offered us a choice of products of different costs and made sure that he matched the right product to our needs.
The fitting was fast and efficient and the unit has worked without a hitch since. Our fitter made sure that the angles of both lights in the unit were angled exactly as we wanted before he left.
Since installation we have had strong winds, the unit is so well installed its stuck firm with no issues. Good level of service and trustworthy company.
For someone like myself who would like to have 21st Century technology, literally, at the touch of a button, I have an immense problem. I abhor those pieces of paper that are enclosed with technical products that you need a degree in Mathematics, Physics or Nuclear Fission (slight exaggeration) to understand.
Since dealing with ESR Electrical, I no longer have this problem. The company asks what requirements I need. They come back with the right solutions and then answer my queries promptly and swiftly.
In ESR Electrical, I have found the answer to my prayers and would have no hesitation in recommending them.
We are impressed with ESR's attention to detail and what clearly appears to be the sourcing of quality parts fit for purpose. It's refreshing to see a company that is interested in quality checking to this level. Just talking to Rob at ESR will clearly instill a level of confidence that one rarely comes across when engaging someone to undertake quality detailed work that as a company you will rely on to operate and function efficiently to protect both the fabric of the building and those working within it..
Rob really knows his stuff and does lots of research on products and installations before he starts a job. His pricing is very reasonable especially in view of the fact that he uses better quality parts and materials than most. He is extremely reliable and conscientious and will provide ongoing support where necessary. I wouldn't hesitate to recommend him to anyone.
I would recomend this company very good to deal with
Rob the electrician was a polite hard working individual who's ethics took him over and above what he need to do to complete the job.
The job was done in good time and dispite the building work we had going on all electrical mess was cleaned up.
I would not hesitate to recommend ESR to friends and family
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