I bought a Sapphire 2 mobility scooter from them on the 27th September and had to wait until 23rd October until it was delivered. I was given various excuses and after complaining about the wait, I was informed that the excuses were in fact the information that was passed onto them by the manufacturer. They have gone to great lengths to try and make up for the long delay between the order being placed and the actual delivery of the scooter and that is the reason why I am only awarding them 4 stars. Besides the delay, their telephone manner is most pleasing and they do not get ruffled even when I was a tad rude in my comments via email. They do seem to bend over backwards to try and provide a good service so I would be using them again.