We are hiring!

Reply from Exante Diet

[DATE]

[REPLY]

Exante Diet reviews

Good
8.5 out of 10

911 Trustpilot review(s)
Most recent review
Review company
  • Reviews (911)
Exante Diet

Review by confirmed purchaser

Brilliant lost 9lb in two weeks..

Exante diet was delivered super fast I have lost 9lb in two weeks. I bought four week pack. Brilliant product I can highly recommend. I will definitely be buying more products. Thank you. X

Exante Diet

Review by confirmed purchaser

Nicer and cheaper than Cambridge diet

I took advantage of the 4 weeks supply with every intention to do this for at least that long. I didn't think there was much choice but I ordered the flavours I knew I'd like. Firtstly, I had vanilla with a spoonful of coffee and I made it hot even though it says cold on the packet and it was delicious. Just like a latte. So was the chocolate. I then tried the soups and my favourite was Thai chicken, really yummy! The bars were incredibly satisfying and filled me up completely as they are so big! The chocolate orange is my favourite. I then had a salad meal in the evening. However, I did not manage 4 weeks as I have a very physically demanding job and I became so tired all the time. After one week I lost 6llbs which was amazing! It really does work but unless I change my job I cannot carry on. If I worked in an office all day it would be a lot easier. It's a shame because I really liked them. I will probably try again when I am next on holiday. Overall, I received my items within 2 days and they taste great. As well as good value.

Exante Diet

Review by confirmed purchaser

Great product, much cheaper than similar proucts and easy to use.

This is an easy way to diet without the hassle of going out to be weighed or paying extortionate prices for well known brands.

Quick and easy to use at a reasonable price.

Works for me.

Exante Diet


This review has been reported to customer service by the company for only being about the product.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Exante Diet

Review by confirmed purchaser

Expensive postage

The shakes and bars are nice enough but I've decided to switch to another company as they have nice hot meals and yummy bars.
Also, being charged £16.99 for delivery is a bit unfair given that my address is on the UK mainland.
I could have it delivered to Inverness for free but then I have to make a 4 hour round trip.
Shame really but there you go.
If the delivery was free as is stated on the website then I'd probably stick with it. All in all, it's not worth the extra money though.
I've found that there's a lot more choice out there if you prefer something warm to eat. If you prefer the shakes, soups and bars then Exante is ok. Certainly a better buy than Lighter Life.

Exante Diet


This review has been reported to customer service by the company for only being about the product.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Exante Diet

Review by confirmed purchaser

Im enjoying the ease of this diet

Love the milkshakes, and the carbonara. Would have loved the pack to have some porridge and soups so it gave a good all round taster to the diet.
Anyway, started on Friday, so 6 days ago and have lost 5lbs so very happy.

Reply from Exante Diet

Hi Joanne

I am so pleased that you are pleased with the products that you have tried, why not visit our online shop and have a look at the bumper packs we have or you can do a pick your own bumper pack.

If there is any advise or support you need please contact us as we are always happy to help.

Thanks Jeanette

Exante Diet

Review by confirmed purchaser

I love the milkshakes and am losing weight!!

I really like the milkshakes specifically the banana. I don't bother with the soups or the bars as I find one bar is too much plus I do prefer the shakes anyway.
I recently bought a huge box of pasta carbonara.....at first I really didn't like them and in retrospect I should've ordered one as a taster! But as I have so many, I realise that I really need to use them so I've had a little play around with adding herbs, pepper etc but I now have finally found the best way to cook them. I cut up half an onion and add it at the very beginning. I add the boiling water as it says on the packet and leave to stand for 2 minutes. I cook it covered in the micrrowave for about 2 mins 20 secs but then I leave it covered to stand for at least another 7 minutes for as long as possible really before it gets cold. It's worth being patient though as it all puffs up nicely and I rather enjoy them now which is a relief as I've still got at least 40 more to eat!! It is working as I've lost 4 lbs in a week and am already feeling much better. I've been having shake in morning, pasta lunch then plate of oven roasted veggies with some type of meat or fish for dinner - but no carbs!!

Reply from Exante Diet

Hi Gail,

Thank you for your review.
I am so glad that you have tailored the meals to your life style style.

I experiment with all our products, I will be trying the pasta your way sounds lovely.

As your pallet changes its amazing how quickly you start to enjoy even the one's you didn't in the beginning.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

unprofessional and dissapointing service

Well I got the exante diet as part of a groupon offer.
I was dissapointed that my order did not arrive immediately as said on their website and only when I emailed them did they say that the next day delivery option did not apply to group on customers.

Finally got my order to find that the pasta carbonara is 2 pieces of spaghetti in a rich cheese sauce ,and looked nothing like the picture on the website which shows spiral pastas.
I contacted customer services and told them and asked for a replacement and was told I cannot get one.then I decided to tell them that I am a commercial lawyer and that they were in breach of the sale of goods act as the good did not match the description.finally they offered to replace it with porridge which did not make sense ask already have 14 porridges with the pack.soi asked for a replacement hot meal I.e soup and said I would return the pasta ,so far not received the soups my diet is all over the placed,really dissapointed as after the 4 weeks was planning on continuing but now do not want to.

Reply from Exante Diet

Hi Javeria

I am sorry to read that you are so disappointed with the pasta meal and the service you have received.

On our on-line shop we do offer all of our items individually to enable the customer to purchase and try each product before they purchase our bumper packs, we do advise that all new customer do this as with anything it does not appeal to all customers.

As promised these will be replaced once we have received the returned products.

If there is anything else that we can help you with please contact us.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

I've tried others that work too, but these ones taste much better which makes it easier.

The flavours are much better than other products that I have used. I look forward to having these ones and they are working exactly as I'd hoped. I only wished that I had bought more when they were on offer.

Reply from Exante Diet

Hi Morgon.

Its great when you get to the stage where you look forward to your meals.
The weight loss makes them even more enjoyable.

Make sure that you are registered to receive our news letters so you are the first to be notified of all of our offers.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Excellent service - cannot fault this company and the range of products is great.

I've found this diet product excellent - the range is so good that you dont have to cheat when you fancy something other than shakes. Although the calorie count is marginally higher then other VLCD's the portions are much larger so you are actually feeling full when you have finished the bowl of food instead of wanting to lick the plate. The new products due out at the end of next month, I'm really excited about. especially the spag bol. The prices, if buying in bulk, is a substantial saving when comparing to other VLCD companies and you dont even have to use petrol travelling to a councellor to pick up your supplies. Have already posted the link on my Social Network site, so my friends can benefit from the great range. P.S - on my second week and going great guns. Thanks Exante for providing a service that is affordable.

Exante Diet

Review by confirmed purchaser

shakes and bars yummmyyyyy..

I did the diet for a week to lose few pounds from a cruise holiday. One week plus lots of exercise was more than enough. I am back to my size 10 now. The shakes are so yummy, i want to buy them for my daily breafast. The orange and choc bars were delicious but to be honest the are big so i had half a bar in the morning and half a bar in the afternoon. They are very lovely too.
The soups, I hated them. I had to mixed them with other things to be able to eat them cuz i didnt want to waste m money. But a friend of mine loved them so it was probably me.
I will definitely buy the shakes and bar again but just to stay in shape since i exercise like mad and just eat carbs on the weekend but as a whole I was quite surprised the products were so nice and tasty.
Thanks

Exante Diet

Review by confirmed purchaser

Ordered one day, delivered on time the next day

Easy peasy, no counting, no problem. Just doing lunch bars lost 2 lbs on my first week. Very pleased

Reply from Exante Diet

Hi Joyce

Well done and great news that you have managed to custom it to suit you.

Jeanette
Exante Diet

Review by confirmed purchaser

Brillient

I ordered the diet plan from groupon and its great,tasty and delivered on time.

If you want a diet plan go on this one.

Reply from Exante Diet

Hi Amanda

Thank you for leaving us your review.

We always do our up-most to make the whole process as easy as possible.

Jeanette
Exante Diet

Review by confirmed purchaser

very filling and tasty

I have tried the vegetable soup, porridge oats, orange & toffee bars and the pasta carbonara. All were nice enough and filling except the pasta which was very runny although it did not taste bad. I have tried making it with less water but it just does not seem to absorb the water. Unfortunately I have a stock of this pasta and cannot exchange it. I live in Northern Ireland so the free delivery did not apply so it cost over £10 for delivery. Delivery was in two days & I got a text advising of the delivery date so this was helpful as I could arrange for someone to be home.

Reply from Exante Diet

Hi Samantha

The diet works and what a plus it is when you enjoy the product.

I did not enjoy the pasta so as not to waste what I had I saved it for my food week and had it thick with chicken fillet and green beans, I really enjoy it this way now, you could also add some ham and mushrooms to it in your food week for another meal.

Hope this helps and you enjoy.

If there is anything else that I can help you with please contact us as we have a happy team that are always ready to help.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Delivery time was ridiculous

Delivery time was two weeks even though it states next day delivery. Was told twice on phone it was on its way when in fact it wasn't. Eventually recieved, products are excellent.

Reply from Exante Diet

Hi Rowan,

I am so sorry for the delay in getting your order dispatched out to you.
I have looked into the details regarding your order and can reassure you that this will not happen in the future, the problems have now been resolved.

Sorry for the inconvenience caused to yourself.
I am so pleased to read that you are happy with the products.

If there is any further help we can offer you please contact us as we are always happy to help our customers.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Brilliant Service, Wonderful food

I Started this diet after using a Groupon offer. The food is easy to prepare and tastes wonderful. I'm not hungry and can see the weight coming off :)

Reply from Exante Diet

Hi Helen

Thank you for your review.
I a so pleased that you are enjoying using our products and more importantly loosing the weight.

Good luck and keep going.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Excellent value for money.

Love these products, easy to follow n watch the weight just drop off :-)

Reply from Exante Diet

Hi Jasbir

Nothing makes the staff here at Exante happier than reading about our happy customer seeing the weight melt away.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Customer support very poor

I received my order, which was incomplete - the wrong drink mix had been packed. I eMailed Exante the next day and have not even had an acknowledgement, let alone a replacement sent to me!

Poor quality checks prior to dispatch, and very poor customer service!

Reply from Exante Diet

Hi Robert,

I am sorry that you have received the incorrect items I will call you today to get the information from you.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

It Works

I am very pleased with the result so far. I have only been doing the diet a few days and have lost 2 lbs. so very much looking forward to see the results at the end of the week. I love the strawberry and Banana but hate the Vanilla shake. I purchased a groupon and it was good value, however the only hot food is Carbonara Pasta and it would of been better to include a variety to try. Not feeling too hungry and it is getting better as the week goes on. Would recommend to a friend.

Reply from Exante Diet

Hi Grace,

Nothing is better than getting on the scales and seeing the weight dropping each day.

If you would like to try more hot food why not go to our shop on the web site and order some single soups to try, I personally love the soups.

Look forward to seeing the new you success story on our site in the near future.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Great product, quick delivery!

Great website, quick and easy to use. Some good offers and discounts available and nice tasty product. Easy to use and good value for money.

Reply from Exante Diet

Hi Claire,

We do try to keep the offers coming, make sure that you are registered to receive our news letter and that you log on to our Facebook page just to make sure you don't miss out on any up and coming offers or tips.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Fantastic and it works

This diet is amazing me and my husband order the 4 week bumper pack each he has done lighter life before so he knew what it was like but the first couple of days I had a headache and sleepy but on day three I was fine in are first week my husband lost 1 stone and I lost 11lbs second week he lost 7 lbs and I lost 6lbs but make sure you do drink the water it helps I thought I would miss my cup of tea with milk and two sugars but no I don't think I will go back to having it again my husband drinks black coffee but I did not like it or black tea just stuck to the water . The shakes are all really nice and the bars are big and very filling and the soups are full of flavour .I would recommend this diet to anyone that is stuck in a rut and can not shift weight that has creeped up on you it is amazing
People are noticing me and my husband are losing weight and it is nice when they say you are looking slim makes you feel amazing so Thankyou Exante diet
This is a great prouduct and delivery service is great as well I am so pleased I have done this diet withy husband you help each other through and we have two little girls and making them tea can be hard but it is well worth it in the end and you see amazing results with Exante diet

Reply from Exante Diet

Hi Lisa

Thank you for taking the time to share your journey with us.
It is lovely that you are doing this as a joint venture, it does help to have support as you keep each other going.

You are both doing so well keep it up!

Thanks again Jeanette

Exante Diet


This review has been reported to customer service by the company for only being about the product.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Exante Diet

Review by confirmed purchaser

excellent quality and on time delivery

I highly reccomend!

Reply from Exante Diet

Magdalena

Thank you for your review.

We always do all that we can to make sure we offer the best products at the best prices with fast delivery.

Jeanette
Exante Diet

Review by confirmed purchaser

So far so good

I have done lighter life before, this actually tastes better. Speedy delivery service.

Reply from Exante Diet

Hi Cherry

Your happy and we are pleased to have you join us.

If you need any help or advise please contact us as we are always happy to help.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Good product

Shame you can't order over the phone or you can't speak to anyone over the phone, but otherwise all good

Reply from Exante Diet

Hi Shelagh

So pleased to read that you like our products.

Its is unfortunate that because of the health check and information that is needed to place your order it has to be completed by the person doing the plan.

You can now call and speak to our advisers using the number displayed on our site.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Great product good value for money

Great product ,great service

Reply from Exante Diet

Hi Jayne

Thank you for taking the time to write your review.

Jeanette
Exante Diet

Review by confirmed purchaser

Lousy service

I asked due to an allergy could a certain food be changed in my bumper pack. I was told NO due to terms and conditions. I thought this was because the packs were per packed and could not be opened. I recieved an email telling me that because i was purchasing through Groupon (a second rate customer?)that my order would arrive later than they would supply to their other (1st rate) customers. I wonder did they not think that one through before and warn us on the '
Groupon, terms and conditions'?
On arrival, a day earlier than I had requested (you are sent an email to request a different date...which I did) so I was not in and it was left in a gypsy caravan.......nice! The said pack did not have in 7 of the packs that were meant to be in there according to the delivery note...thank goodness I did tick of the contents against the said note.

I have never had one email from the same person...in fact on one occasion a member of there staff couldn't be bothered to read all the attached emails (that I made sure where attached - hoping there would be no confusion) and I had to then refer her back to my previous emails. All the emails said was they were sorry for my inconvenience and they would send the missing soups...which they did...in an envelope which did not even contain an official apology...nor...even a complimentary slip!

Here I am now fed up, disappointed, with a box full of untouched products.....

Oh and by the way Exante my name is not Nicho.......

Reply from Exante Diet

Hi

I am sorry that you are so disappointed with your order.

We addressed the emails to Nicho as this is the name on the account.
We do not treat any of our customers as second rate customer all of our customer are important and valued by us all at Exante.

I do understand that it is frustrating that we do not take individual items back for exchange or part orders, this is the reason that we do offer customers the choice to purchase individual packs to try before they buy any multi packs, there is also a pick your own bumper pack available as we do understand that not every customer likes all of the product we have.
As soon as you contacted us the missing items were replaced for you.

I can only apologize on behalf of the courier company for their note left to you.
If there is anything else that we can help you with please contact us as we are always happy to help our customers in any way we can.

Thanks Jeanette
Exante Diet


This review has been reported to customer service by the company for only being about the product.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Exante Diet

Week one over

Week one completed and hubby absolutely delighted with the results. He's down from 16st 3lbs to 15st 6lbs. A drop of 11lbs. Wife down 6lbs.

Roll on the next three weeks.

Reply from Exante Diet

Hi Jill and Husband

That's is amazing and lovely that you have chosen to do this diet together, it helps to have support.

Please keep me updated on yours and your Husbands progress.

Well done.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Good :-)

I got the 3 months' supply via the recent Groupon offer, and think it's an excellent product overall. Very satisfied with my purchase :-)

Reply from Exante Diet

Hi Gaving7095

Thank you for your review so pleased to read that you managed to take advantage of our Groupon order and that you are happy with your purchase.

Thanks Jeanette
Exante Diet


This review has been reported to customer service by the company for only being about the product.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Exante Diet

Review by confirmed purchaser

good customer service

relied to my email promptly and courteously and package arrived the following day at the time specified. Impressed!

Reply from Exante Diet

Hi Jackie,

Thank you for taking the time to write your review.

Our Customer Service team are always to all that they can to help you.

Please contact us if there is ever anything we can help you with.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Absolute Rubbish

The service has been appalling. I was sent the wrong product 10 days ago and although I have sent several e mails and have received replies off several people the mistake has not been rectified.

Reply from Exante Diet

Hi Yvonne,

I am sorry that you have received the incorrect items from us.
On looking into this I can see that this has been rectified for you and the replacement items are to be dispatched out to you today.

If there is anything else that we can help you with please contact us as we are always happy to help.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

So far so good

Only started this morning bit the porridge was tasty!

Reply from Exante Diet

Hi Nicola

Well come and thank you for choosing us to help you on your journey.

Stick at it and keep us updated on your progress and loss.
If you need any advise or help please contact us as we are always here for you.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Easy to follow,with great flavour and plenty of variety

I am really enjoying being on the diet, I find it easy to follow and now I've been on it for coming up to three weeks don't feel hungry.
The only issue is with the hot meals it took a while to get to like them as they taste a bit powdery . I've found by putting a little fresh parsley from my garden into the soups and paste really helps and a tiny bit of milk shake powder into the porridge . It's great and look forward to my meals .
In two weeks I have lost approx 6.0 kilos . I'm so happy xx

Reply from Exante Diet

Hi Kaylisa,

I am so happy for you, you must be so happy with your loss so far.

I have to say I found some of the products hard to face when I first started the plan but stuck at it and before long I started to enjoy them, you will become accustomed to the taste of most things given time.

Keep going you can do it.

Please contact us if we can help in anyway.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Great product!

A quick delivery service, and fantastic varitety of meal replacements. I like the idea of no group meetings or pharmacy visits you are left to your own devises. It really does work!!

Customer service are always very helpful

Reply from Exante Diet

Hi Jade,

That is the beauty of this plan no boring meetings the scales show you all you need to know.

And yes it does work, it also gets easier.

Thanks Jeanette
Exante Diet

Review by confirmed purchaser

Want to lose weight?...Exante...weight wizard !!

When I first heard of Exante I was dubious , 600kcals per day,the money outlay .Although good value for money(cheapest on the market) I had to do my research. I found it was safe,approved by the medical association so I took the step,placed my first order. I found day 1 very differcult! I thought I'm not going to be able to do this! However once you get into it you soon see results. Week 1 I lost 10 lb!!!!! As you can imagine I was ecstatic ! My goal was to lose 2 1/2 stone ...well that was a big chunk in week one hence the inspiration to carry on.
I would definitely reccomend Exante!Easy to follow,affordable with quick results!!

Reply from Exante Diet

Hi Caroline,

Thank you for your great review, I love your title.

I do agree that the results are fantastic and the feeling you get when you see the weight just melting away before your own eyes is something else.

Well done for your loss in your first week, keep going.

Thanks Jeanette
Exante Diet


This review has been reported to customer service by the company for only being about the product.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Exante Diet

Review by confirmed purchaser

I love the shakes

I really love the banana and strawberry shakes. But I do not like the hot replacement meals. Pasta carbonara is a little too salty for me. Don't really like the tomato and basil soup coz maybe I'm used to drink cook tomato and basil soup.

Reply from Exante Diet

Caryn,

I am pleased that you are enjoying most of our products, it the same with everything one persons taste buds are different from the next persons, it is almost impossible to find products that everyone likes but believe me we do are best to get the best products for our customers, our team is always looking at ways to improve the taste of all of our products.

Please take a look on our facebook page as our customers are always adding new and interesting ways of having your meal replacement products.
Thanks Jeanette,