I ordered four items via the web site and paid with my credit card. Due to a glitch on the invoice, I was advised via email to order and pay again with a full refund promised for the first order.
One week later, I was still awaiting my refund and contacted Extreme Eyeware via email. The response I got from one of the staff was initially slightly dismissive and vague, consequently, I lost faith in them (having never used them before) and sent back a strongly worded email expressing my dissatisfaction.
I was impressed when I received an answer from the manager who was actually on holiday at the time, and who came across as genuinely concerned that I had not received the level of service that he would have wanted.
The next day he was back in the office and pursued the matter rigorously, keeping me informed every step of the way. When the matter was resolved, his final act was to offer me a complimentary gift for my hassle (which to be fair, was negligible).
So in summary, the manager of this company comes across as genuine and sincere in the company's wish to deliver maximum customer satisfaction and could not do better when it comes to resolving a problem (which is the true measure of any company because nobodys perfect and problems do occur).
I wanted some prescription lenses for my Oakley Fast Backs and did a fair amount of research on the 'net looking for the cheapest prices. These guys came in the lowest and delviered within about a week (Sunday order, Friday they arrived) which was fantastic. The quality of the lenses are awsome (Oakley-branded) and I can't fault them. I emailed them to tell them I was v happy with their service and they sent me a link asking to fill this in, which I am more than happy to do. Cheers, Joel
Wanted some raybans but didn't trust some online sites and wanted to be sure I weren't getting fakes! I bought some from here and they are great and 100% genuine. I love the geek chic look and these glasses are perfect for it!!! yeah!!! xxx
As a middle aged man it has recently come to that time where i now need glasses for certain situations, i am an enthusiastic cyclist and did not want to stop due to my now impaired vision. I found extreme-eyewear.co.uk when i searched for Rudy Project sunglasses and there website brought to my attention that i can indeed have them in prescription. There were 2 options, 1 for optical insert and 1 for direct glaze. I contacted the company to find out the difference and they helped me relative to my individual needs. I was explained that the inserts are great for changing lens and direct glaze is fantastic if you only want the one lens. Now normally in this situation company's try to get you to purchase the more expensive option ( the direct glaze) but the assistant assured me that the insert would be a better option for me as i am a bit of an enthusiast. As i would be able to buy different variations of lenses if i ever wished to change them for conditions. I am very pleased to say that the information that was provided to me was spot on and the freedom i have to change lenses has made cycling in all conditions a pure pleasure. This customer WILL be returning at a later date!!!
I recently purchased a pair of Oakley prescription Sunglasses for sport use and a pair of Ray Ban prescription sunglasses for everyday use from extreme-eyewear.co.uk. I was slightly confused buy the amount of lens selections that were available to me. However after a quick phone call to the company, they soon put my mind at rest about my lens selections. The Oakley G30 Polarized and green polarized options where what i proceeded with once i understood what i needed. I received my PD ruler in the post 2 days later and only another 10 days after that my sunglasses arrived. Due to the recent up and down weather condition that we are experiencing i am pleased to say that the sports lens that was introduced to me is amazing, its strange to think that without contact with this company i would have probably never found out about this set up. The Ray Bans are as brilliant especially for driving. I am 100% satisfied with everything i have received for this company. When i called to give my thanks i made an enquiry about goggles for skiing and will be making a follow up purchase in the coming winter. I will urge friends, family and even strangers to give them a call if they are looking for this particular kind of product.
Thank You Extreme-Eyewear.co.uk for all your help.
My experience - Ordered prescription glasses and phoned in PD distance 2 days later. Was told glasses would take two weeks. Two weeks later no glasses, so called to find out status. Told they had no record of PD distance , 'did you phone it in?' -
My Conclusion - , Guy taking telephone calls fails to pass on info. to those requiring it.
My tip - If you are sending PD info. then provide with order or email it to them, alternatively go elsewhere. Bolle provided me with same prescription through an optician within a week.
Phoned this company to find out which cycling glasses they would recommend. The guys on the phone really knew their stuff and advised I moved away from inserts and in getting a set directly fitted with my lenses.
Its proved the slightly more expensive option which put me a bit off but I found that this was the same for all sites and could see the advantage so went for it.
Came in two weeks have been using for around 5 weeks now non-stop. They are great, went for rydon with reaction lenses as was recommended ideal for all weathers, which after using I can agree on.
I would and have already recommended this company to my cycle club. Plus It was a friend that put me on to them in the first place. So all in all I know three people which have all had a great service.
I ordered a pair of adidas bikining sunglasses with perscription inserts. They arrived in Sweden 10 working days after the order date. The perscription job was perfect aswell as the sunglasses. Would buy from them again. The only thing I missed is the ability to see the shipment status on the homepage. I paid about 35% of the swedish price and saved 450 euro.
Was looking for prescription lenses and was impressed by the choice on offer, and the advice on the website. My original choice turned out to be unavailable in my prescription after all so they offered me an alternative and refunded the difference without prompting. Very responsive to emails as well, so would (and have) recommended to friends in my cycling club.
Have been trying to source sunglasses for running to suit my eyes for many years. No luck in Australia but found just what I wanted at Extreme eyewear. Took a few emails to sort out what frames would fit, 1 week to manufacture and 1 week to arrive. I will be ordering more and have been recommending the company to other runners with similar poor eyesight.
Superb value for money and first class service. I knew exactly which frame style I wanted and had eye test results from 1 year ago, the form I completed was incredibly straight forward and the glasses arrive very shortly after; I would highly recommend extreme eyewear to anyone who knows exactly what they want and also want to save precious funds in the process!!!
Was worried after hearing from friends who had purchased wrapped glasses for cycling before and didn't like the vision (said everything was wavy).
Did some research and rung around several different sites. Found this site the most helpful and explained in English why their lenses combated the waviness.
Sure enough their glasses feel just like my everyday ones, if not better.
I have recommended my friends to try glasses from this company.
Ordered a pair of Oakley prescription sunglasses, a pair of RayBan prescription glasses and a pair of RayBan sunglasses. The price was one of the lowest I could find, and the shipping costs were very reasonable. Everything went smoothly and customer service was top notch. Would definitely buy again!
2nd time I've purchased prescription sports sunglasses from Extreme Eyewear. Both times, they've answered my telephone questions very politely, knowledgeably and helpfully, guiding me to my best options. Purchases arrived promptly.
I ordered my Sunglasses (first time ordering prescription sunglasses online). They did take a while to come through as Extreme Eyewear had to send them back to be re-done as they were not done to a high enough quality for them to send them out to me. They then made sure I received them in time for my Holiday and they are absolutely perfect. Not only would I use this company again but I would throughly recommend them to anyone who needs prescription sunglasses as the quality is amazing.
I bought a pair of Rudy Project Rydon glasses with prescription inserts - can't fault the service. They dealt with a couple of changes to the order with no fuss and the glasses were delivered within 1 week - great! Very happy with the glasses too.
I had the opportunity to purchase some prescription sunglasses. After buying sunglasses and goggles from Extreme Eyewear based on their customer service, it was an easy choice to purchase the prescription glasses. The standard of service and level of knowledge made me feel very comfortable in making this important decision, which I have not regretted since. Great product great service.
Found just what I wanted with this company, and they provided quick and helpful responses to all my questions - very encouraging when you're about to commit to a £300 purchase over the net to a previously unknown company.
I was looking for a god pair of cycling glasses, but to be honest was confused by the range of options out there, The Extreme Eyewear website was first class, but I found the support and further descriptions and advice when I rang up to be really helpful and greatly helped me in making my choice. The glasses have arrived and I am extremely pleased with the product - it has turned out to be exactly as described.
Didn't have the lenses I was looking for in stock but got them in for me from Italy and delivered to Scotland in around a week. Would certainly use again and highly recommend this company.
My Rudy Project glasses are brilliant and the inserts have given me no issues. The service from Extreme was great - Simon was really helpful. I needed the glasses for a certain day to use at an event - they were delivered as promised. I would recommend highly.
I was needing a new pair of sunglasses specifically for cycling, also I wear contact lense so the last thing I need is dust particles entering the sunglasses !
Saw a pair on the site and called extreme eyewear for advice, turns out my initial choice was maybe not a good one and the advisor pointed me to another selection.
Well did they get it right - a superb set of sunglasses, with adjustable arms, removable lenses so I can change depending on the weather conditions.
Been out on my bike for the last 4weeks in sun, rain, wind, sleat (well it is Scotland!) and nothing has penetrated the lenses and they remain clear to view with the anti-fog system. Got soaked by a passing RangeRover and saw everything clearly !!
Great choice and advice have no problem in recommending extreme eyewear!
Bought new prescription sunglasses from extreme eyewear and received them in 2 weeks. I've had Rudy project sunglasses before but extreme eyewear did them directly glazed instead of the insert version.
Have to say they are just what I wanted, was a bit worried about the distortion that other people advised me about with wrap around style frames but I can't see any. I did call the site before to ask for advise and they told me they only use free form lenses which correct the problem and have to say they certainly do.
After looking at numerous websites really pleased I wen for these guys.
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