Reply from eye-sale.com
[REPLY]
- Reviews (101)
- Annette Best
- 1 Review
Was blind but now can see
Must tell you about the great experience I had buying glasses on line. Easy to fill in form with specs for specs and really quick delivery. Very happy with new glasses.
Annette Croydon
- Catherine Desrochers
- 1 Review
Here is a LIST of reason WHY I HIGHLY RECOMMEND eye-sale.com:
• The site is really clear
• The price are great
• The communication with the client is fast, respectful and efficient
• The shipping is fast as well
- D Porfirio
- 1 Review
I would say that their service is good but it takes a while to get your glasses.
As mentioned above, all in all they have a great variety of frames, but the timeline from start to finish is too long, there are other providers that can get you your glasses in less than two weeks.
- JANE RICHARDSON
- 1 Review
HIGHLY RECOMMENDED!!
Great service! Great communication, easy to track order, great price, great glasses & lenses. Would definately use again. Very happy & would highly recommend. Can't fault!
- Olivia Gibson
- 1 Review
Great service!
Love my new glasses. They took a few weeks to arrive but I was really impressed with the finish. I omitted part of my prescription from my order, and was sent an email straight away telling me that it would be helpful to include this. I thought that was great customer service!
- Vestina Tuzikaite
- 1 Review
Disappointed with delivery
To begin with I ordered frames without lenses so waiting 3 weeks for it was too long. I was really happy with glasses, but it was packed in envelope and because of ruff delivery it had bend!'
Reply from eye-sale.com
- Jeanette
- 1 Review
Great Selection of Frames & Finishes
Love my glasses and the option of searching for small frames as I have in the past bought childrens frames for my small face
- Paul Butterfield
- 1 Review
The aye's have it!
Great service, good quality frame and lenses.
Recommended.
- glenn monteiro
- 1 Review
All I expected.
They arrived quickly ,looked good when I put them on and vision was good when I was using then to read.
At the price(ex Wowcher) a really good deal !!
- Miss F
- 2 Reviews
Service a bit slow but overall ok.
Good selection of specs but slow to dispatch them. Also, website not up to date, ordered a 2nd pair for a friend only to be told a few days later it was no longer in stock.
- Disappointed customer
- 1 Review
Poor quality product, callous customer service, do not waste your money!
I had an extremely disappointing experience with eye-sale. Ordered a pair of designer glasses from them having obtained a code from wowcher. The glasses and case both had dust and dirt in them- obviously dispatched very carelessly. I have bought many designer products from different stores, but have not seen anything handled with such carelessness. One of the arms of the frame had scratches on it peeling the paint off.
When I called the customer services, they said that they had nothing to do with it and that the warehouse was responsible. The manager said he will email me of the person I am supposed to contact ( meaning they have passed the buck, and moved on already!). I am still awaiting the email!! The experience of dealing with them was so unpleasant that I don't want to even talk to them again - i'd rather suffer the loss as I will not be using the glasses.
So..my recommendation - pleases avoid them and save yourself your money and peace of mind!
Reply from eye-sale.com
- Kathryn Handley
- 1 Review
Lovely glasses!
My new varifocal glasses from Eye-sale are brilliant and good value for money. There was a good choice and the ones I chose are excellent quality. I would definitely recommend them to a friend but be aware that their delivery time does not always match the website timings.
- Jay Madhavan
- 1 Review
Disappointed
I had rung the company on a couple of occassions and they were very helpful with
informing on the frames and what they looked like even though some of the descriptions were not correct which they were going to ammend, colours, etc.
When i did decide on the frame and said that i had a discount 'wowcher' was suddenly
told that i should buy the extra thin lens with my prescription which is -2.5 hardly strong.
When i received the specs i found that the lens put is certainly thicker than normal and the glazing on the sides is more on one side.
Got the feeling that since i did not buy the thin lens they put the maximum thick lens
they have.
Apart from that the frame and workmanship is good, pity this issue has left a bad taste.
Reply from eye-sale.com
However, in your case, you selected a rimless frame and with these frames there is no frame to hide the thickness of the lenses (hence our recommendation of a thin lens). We would be happy to replace your lenses with a thinner lens if you would like to contact our customer service team.
- Selma
- 1 Review
exellent service, really good prices, will buy more in the future.
I had a really good bargain using groupon and had an exellent service, Much cheaper than high street without the coupon already., will buy more in the future.Thanks
- Samantha Lee
- 1 Review
Very quick and accurate
Was very pleased with my purchase, and quick delivery and communicative :)
- Dennis Blokland
- 1 Review
- Rebecca Bennett
- 1 Review
Very disappointed
The quality of the frames I received is not good considering the price and make. Very flimsy. The case does not match. The lenses are constantly smeary and almost impossible to keep clean (I paid extra for anti-glare but they are very reflective). All in all I'm very disappointed and would not buy from here again.
Reply from eye-sale.com
- sunny
- 2 Reviews
The glasses were scratched when i received them.
I bought two pair of moschino glasses fromeye-sale.com i have only received one so far and that was scratched on one lense. They did not provide anyreturn information for me to return also there is no way to contact eye-sale.com apart from email.
Reply from eye-sale.com
You can contact our customer service team at any time by email to info@eye-sale.com or by phone (Monday to Friday 9am to 5pm) on 020 8133 9835. However, our London address is on every page of our website and all the documentation that we email and mail out with the glasses.
- SachaSullivan Sullivan
- 1 Review
Not good
Took far to long from order placement to delivery
Reply from eye-sale.com
- patrick roche
- 1 Review
eye-care.com seeing is believing !
always bought my specs from high street opticians in the past, with varied results.
pleasantly surprised how easy it was getting to get good quality frames,
prescription lenses and also specs that fit well.
will use eye-sale.com again without a doubt, thank you.
- Emma Wilson
- 1 Review
delay in postage, broken glasses, good service
Despite loving the glasses, it took over the 14 working day policy they offer; and then once they turned up a part was missing from the glasses. I emailed straight away to advise of this but mentioned I didnt want to return the glasses due to the long wait to actually receive them. I wasn't offered any other alternatives and therefore now have to live with broken glasses that apparently are thoroughly quality checked!!!
Despite this the service was good in terms of responding to my query its just a shame of the quality of the glasses i received..
Reply from eye-sale.com
- Daniel Russell
- 1 Review
Great quality, price and service
The whole process was simple to complete. The glasses arrived quickly and I'm very happy with both the product and the service.
Thank you
- Sue W
- 1 Review
great service-
really great, quick service and a great range of lovely frames.
- christine gouldingay
- 1 Review
very pleased
very happy with my glasses ive had 3 pairs now i will be buying again from you
- Jodie Walker
- 1 Review
What seemed like a good company, with promises made once complained not fulfilled.
Wrong order sent without upgraded lenses. Told new order would be rushed through but still waiting over a week later. All together this order has taken nearly a month. Much longer than my usual optition.
Reply from eye-sale.com
- Ros Baker
- 1 Review
Quick and easy to use.
Good range of glasses with a detailed description of frames..
- Diane Mallison
- 1 Review
Quick to respond
I ordered a pair of glasses and straight a way customers services contacted to ask for more details to ensure they had all the correct information before processing the order. The glasses arrived, packed securely and with a suitable case. The glasses are nice and better than I expected. I did follow the steps to getting the glasses which would suit my face and it seems to have worked. I am very happy with the glasses.
- Sian Williams
- 1 Review
A good buy
I ordered a pair of varifocal glasses using an excellent discount on the Wowcher website so that I ended up with £108 worth of product for less than £50.
After submitting my order, I was emailed with a query about my prescription because it's a little unusual; I was pleased to see that the company was professional enough to verify my details before proceeding with the order. Following this short delay, my glasses were despatched fairly soon.
They seem to be good quality and exactly as described on the website. This is my first experience with varifocals and I purchased the most basic lens so it's taking me a little while to get used to them but on the whole, I'm very pleased. I think I might have benefitted from ordering an upgrade to the lens, since the reading pane seems very narrow with some slight distortion on the periphery of my vision but for the price I paid, I can't really complain.
- Kerrie Edwards
- 1 Review
BRILLIANT!!!!
Great service! The staff were really helpful and supportive. Emails were answered effiecently and professional.AND the glasses are beautiful and exactly what I ordered. A great firm Id def use again!
- shayan nasir
- 2 Reviews
amazing styles and designs.
really happy with the product , great quality and value for money .
- Linda Gowen
- 1 Review
If only I was clever
Glasses were great - very good value. Unfortunately I sent you the wrong prescription - the distance one when what I really needed were some new reading glasses that I could actually read with. My fault - not yours.
Would recommend.
Reply from eye-sale.com
- Irene Pickett
- 3 Reviews
i am very please with my glasses
i was so very please with my glasses they came very quick so just like to said thank you all for your help, i will be back.
- Jade Quinn
- 1 Review
perfect - highley reccomended service
I was abit skeptical about purchasing glasses online but after receiving a discount code as an added bonus i really cant complain at all. I paid more money for my standard nhs frames and lenses then i did for my new stylish d&g frames and lenses. Very impressed. No faults.
- amanda Murray
- 1 Review
Easy excellence & style
I couldn't believe how easy it was to choose my frames and order my spectacles with my prescription. This is the first pair of specs I've ever had to have and I wanted designer frames I could afford; my daughter helped me choose the frames (I have an oval shaped face so pretty much anything goes) and I just entered the details from my prescription. My spectacles took about 7-10 days to arrive and I am delighted with them. Will definitely use this site again ... am considering prescription sunglasses so I can read whilst led on the sunbed on my holibobs!
- WILLIAM GARBET
- 1 Review
Not Good
recieved glasses with wrong lenses
Reply from eye-sale.com
However, every pair of glasses is QC checked after the lenses are fitted and before shipping to ensure that they are not sent out with the wrong lenses
- Emma Davies
- 1 Review
I would rate higher if I could! Absolutely brilliant from start to finish,
I had been looking online for glasses for a while with reservations as had never bought glasses without an high street optician before. I came across I sale and the website was so professional and easy to navigate. The range if glasses are really varied and extremely reasonable. I entered my prescription and was given the option of what lenses I could have with a full breakdown of the costs. I was comfortable throughout. When my glasses arrived, promptly, I was so pleased with the quality and the communication. I am now looking to order more pairs!
- Mary-Claire Wilson
- 1 Review
Wow, amazing specs and service.
They gave me great advice over the phone without trying to push a sale on me. When I ordered the wrong lens through no fault of theirs, they replaced them for free with great customer service and prompt postage. My new glasses look amazing and for a fraction of the designer price. What a fantastic company.
- Kristen Jamieson
- 1 Review
Quick, easy and fab value for money
Quick, easy and fab value for money
- I Mem
- 1 Review
Good Experience
Had a good experience with these guys, got a £59 pounds voucher from Wowcher. I needed the glasses desperately by a certain date and a lady called Nazreen ensure and asked for the lab to do my glasses by the date I required. Glasses are pretty good, my left eye screen doesn't quite feel right and not sure if they didn't quite do the right prescription as I've had my eyes tested twice and I know I have the right prescription. It just feels wrong in the left eye- so not sure if they used the wrong lens. Otherwise I've had a really good experience. Definitely the way to go ! Cheaper online glasses.
- Helen Bradshaw
- 1 Review
Polite and professional
Good service , however tint on glasses too prominent
eye-sale.com
Quality designer glasses & sunglasses for less
eye-sale.com was founded in 2011 with the goal of offering time-limited deals for luxury eyewear brands as part of the Eyewear Solutions group of optical retailers. We provide sight testing services throughout the UK as well as in-person and online sales of luxury glasses, designer sunglasses and reading glasses.
Visit eye-sale.com
Contact information
W1D 2EU London
United Kingdom
Category
eye-sale.com is ranked 12 out of 17 in the category Categories Health & Wellbeing Eye Treatment
eye-sale.com is ranked 31 out of 40 in the category Glasses
