eye-sale.com reviews

eye-sale.com reviews

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8.3
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Hopeless, two months and still waiting .....

I ordered my glasses two months ago. Chased by email, no reply, chased again. Chased by telephone to be told they had got lost, between eye sale and the lab. Three weeks later still nothing, waiting for my phone calls to be returned. Cheap glasses maybe, but appalling customer service, hopeless
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Wonderful experience.....

Eye-sale has a complete range of products of almost all the leading glass manufacturing brands. They’ve exclusive discount offers on all products in the display. I haven’t seen many stores offering a discount like this store. Moreover, the customer support was just brilliant. Overall, it has been a wonderful experience here
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Got it!

Thanks a lot. I got the sunglass yesterday afternoon.
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Quality product and service!

It was nice to buy “Ray-Ban sunglasses model - 3293 001/13” from this store. It cost me around £139.00 for the glass and it reached me without any discrepancy. Thank you for a high quality product and service
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Thanks for selling such great glasses

I’ve been dealing in men’s glasses for the last ten years or so. I generally keep on visiting different online stores to see if there are some new designs coming up. Last month I had ordered around 12 different glasses from Eye Sale and I’m amazed to see that all of those got sold out within 4 days time. Thanks for selling such glasses…
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Discounts!!

My cousin recommended me this store! Got huge discounts while the quality of glasses was not compromised at all. I feel that, I really have to recommend this to others!
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best!

The quality standards have been great! I find no hesitation in saying that this is the best quality glasses and lens selling store I have ever seen!
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Wow Store!

Wow! What a nice pair of Boss Dark Olive Glasses!! I’ve got it for less than $138. I never thought that these guys are selling this much fine products. I would highly recommend this store
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Commendable!

The products and service both have been pretty commendable. It was my very first time buying something here at Eye-Sale but I’m seriously looking forward to buy more in near future
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Elegant!

The pair of glasses were elegant and impressive. It looked appealing right in the first instance. Would surely come back for more purchases.
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Good job!

Eye-Sale selling quality products. The glass frame had a perfect finish with high class metallic touch. It was beautifully wrapped and reached me without any delays. Good job!
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poor customer service

I ordered a pair of prescription lenses in a Maxmara frame. I normally use [external reference] for my online purchases. I go to [external reference] for my prescription and get a standard basic pair made up from them. I love frames and I have a wardrobe of frames for different outfits and moods. So I like to buy designer frames online.

My prescription is quite strong and I require a prism in each lens. So when I did my prescription online there was no field that allowed for inputting the prism. So I sent a follow up email quoting the order number immediately after placing the order. No response. I sent several emails requesting confirmation that they had received the additional information for my order. I finally got a response from [name] after 3 emails.
Two weeks later the spectacles arrived with a postmark from Hong Kong.
There was no maxmara case or even a cleaning cloth.
And the prescription ....no prism added.
I emailed eyesale twice and they didn't bother to reply. Take my money and then ignore.
So I definitely won't be using them again and would not recommend
I have given 2 stars because I love the frames. But will have to at extra expense to myself get my lenses replaced and done properly.
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Poor quality product & callous customer service

I had an extremely disappointing experience with eye-sale. Ordered a pair of William Morris glasses from them having obtained a code from wowcher. The case is too small and the lid cannot closed and it may band the glasses!! Also the frame had dust and dirt and I can see small scratch around the glasses, - obviously dispatched very careless. I contacted them, they asked me took photo but they can’t see the scratch from the photo, I posted it back to them and they agree that they let me choose another glasses. So second time I go for the Gucci frame, after confirming with them that Gucci frame no longer appeared in the product list. So I guess it was the last pair. Waited another 2 weeks to receive the glasses. Guess what, the case was broken. And one of the arms of the frame had “N or Z” mark, I took photo to them and they asked me posted it back and I asked for the full refund because I think they are very poor and did not fulfil the consumer right. But they said the dimples are the design of the frame and ignore what I said about the N mark on one of the arm. I agreed the dimples are the design of the frame but the N mark appeared on right side of the arm of the frame is definitely not the design of Gucci. They keep saying it is new glasses and assured with the quality but they just ignore me with the fact that it is a second class or product with defect/flaw. I asked them to check with their supplier about my concern but they just ignore me. I even went to Boots optician to check and confirm there is no N/Z mark on that frame design and proposed to them that I can take a photo and show them. I have bought many designer products from different online store, but have not seen anything handled with such carelessness. I am still awaiting the email!! The experience of dealing with them was so unpleasant that I don't want to even talk to them again, but I just want my consumer right!
My recommendation - pleases avoid them and save yourself your money and peace of mind!
Bhups found this review useful
eye-sale.com

Reply from eye-sale.com

I do apologise that you are unhappy with your glasses. The glasses have a small dimple on both sides in exactly the same place where the frame bends, it is as a result of the manufacturing process and design and is definitely not a fault. However, having checked your order I can see that you were issued a refund for these glasses.
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Review by confirmed purchaser

Excellent service

Ordered some sunglasses which were vastly cheaper than anywhere else online. Received plenty of email updates on my order so wasn't left wondering what was happening. Very pleased with purchase and service.
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Review by confirmed purchaser

Good service.....................in the end

I purchased a voucher from KGB Deals paying around £12 for a voucher worth £60. This seemed a great deal especially when looking at the prices on the website. I purchased some Valentino glasses and was impressed that I only had to pay £70ish for glasses worth £200. Unfortunately despite being in the Mens section they arrived and with a girly pinky/purple trim. When I looked more carefully the description stated they were more suited for women (so why put them in the Men's section). Anyway Eye-sale did exchange them which I appreciate they are legally not obliged to do. The Customer Service was very good and speed to contact was excellent. However it was still frustrating to have to pay £20 for another pair of glasses in exchange (to delivery and half price lenses).
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Review by confirmed purchaser

Excellent customer service

The item i had bought didnt suit my face shape, i told the customer service team and they said to return the item and they contacted me once they recieved the item and asked me which item I'd like to exchange it for. They were very friendly and i will be buying from them again
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Review by confirmed purchaser

easy and efficient

I liked the quality and design provided, and how they care for details and making sure we make the right choice by giving suggestions . I recommend this company to everyone
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Review by confirmed purchaser

What happened to their customer service and care? Very disappointing!

I began using this company several months ago and to start with I was very impressed and satisfied. Any problems were handled with care and everything was fine. I don't know what's happened, but in the last two months the service has been anything but good! I ordered three pairs of glasses in early June and then waited a month to get them. The first excuse for the delay was that my prescription was too complicated - completely refuted by an independent optician! - and would take more time to process whereas previous orders had been sent quickly, and in 20 years I've never been told such a thing. The second excuse was a long quality check to ensure everything was correct, which it obviously wasn't.
I finally received the two pairs with the lens prescription reversed - I could only see if I wore the glasses upside down! I emailed them and was told to return them, which I did, and they said nothing was wrong with the glasses, even though I had checked the prescription and seen they were incorrect. One of the pairs also had a twisted frame - something they said had happened in the post. Given that the glasses were in a hard case I fail to see how that could happen. They then returned the two pairs to me. One pair had the lenses on the correct side but one was chipped so I can't wear them and the second is still wrong and both 'arms' are scratched. Both pairs are covered in fingerprints. The same independent optician has confirmed that the lenses are reversed and she was shocked that any company who wishes to maintain its reputation should send out glasses in such a state. I am now at my wits end as I am the owner of two useless pairs of glasses from a company which appears to be going rapidly downhill. I am more than disappointed by this experience and if you want to save yourself time, money and stress I must, with regret I have to say as their selection of frames is excellent, advise you to go elsewhere.

In response to "Eye-sale" comments from 13th August.

I find it upsetting that you say I do nothing but complain as the first contact was because the glasses were nothing like the photo and had a scratch on them, next because you sent glasses with plain lenses, no prescription at all, then I received a completely different frame and you admitted the photo didn't correspond, then there was an issue with your provision of stock and now there's the problem of reversed lenses. I do not complain for the pleasure, believe me! If i sent 42 emails it is because there were many problems to be solved. The exchange of correspondence also included updates on tracking orders etc. You also have to admit that I said it was a pleasure dealing with you as you had caring customer service up to now. I still have 2 pairs of glasses that I can't wear because of reversed lenses and I don't want my money back, just for you to put the lenses on the correct side with no extra cost to me as it's not my fault. I have never threatened you. I simply said I didn't want to leave negative feedback in spite of everything as customer service used to be so good, but I felt I had no choice as I was getting nowhere. Please will you agree to fix these unusable glasses?

Thank you.
Bhups found this review useful
eye-sale.com

Reply from eye-sale.com

Follow up on 27 Sept 13 - To note that since leaving this review you have gone on to place 3 more orders for glasses form us.
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We are sorry that you are so disappointed with our service and we take our customer feedback very seriously and always try to resolve customer issues as we have with the orders you refer to above.
However, you placed your first order with us in February this year and you have continued to place a total of 16 orders with us. Unfortunately we have received a total of 42 email complaints from you starting immediately after your first order in February (including threats to leave negative Trustpilot reviews) and we have tried to resolve these in every instance and normally at our cost.
I would also note that you requested we return the three pairs of glasses to you that you had sent to us because you did not like one frame and felt two pairs had been produced incorrectly.
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Review by confirmed purchaser

Customer service contact was poor.

I was trying to buy 2 pairs of glasses, one for my wife and one for myself. Absolutely no issues buying a pair for my wife but I completed the on-line "Contact us" form requesting some assistance and still haven't received a response!
eye-sale.com

Reply from eye-sale.com

We are very sorry but we discovered an issue with our "Contact us" form on the website (which has now been removed) which was resulting in emails not being sent through to us. However, our customer service email address can be found towards the bottom of each web page. If you could contact us directly at info@eye-sale.com we will be more than happy to help.
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Review by confirmed purchaser

Just the way to buy

This does work well. Lots of cutomer service when you need it, great value for money and quality brands that you can trust. See you next time.

eye-sale.com Details

About this company

Visit eye-sale.com

Contact information

Write to: info@eye-sale.com
Call us on: 020 3691 0990
We live here: 81 Oxford Street
W1D 2EU London
United Kingdom

Category

eye-sale.com is ranked 15 out of 21 in the category

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