I've been dealing with Fair deal for many years. As a Professional Musician I appreciate the service, prices and helpful attitude of Pete, Paul and the team who always take the time to listen to my needs and deliver great service. I have bought various instruments and accessorise for stage and studio use and strongly recommend Fair Deal Music if you need pro gear at the right price.
Having just started to learn the Piano, I felt unsure what was going to be the best purchase with all the options I had available. I had been to many musical stores, Fair Deal being the last one. Pete was very helpful and gave me a demo of those I was interested in and an explanation of the differences between them.
I walked away with the thought of thinking it over before buying but deep down I had decided that even if I found it cheaper else where I would still purchase the Piano from Fair Deal purely on the principal of customer service.
A few days later I called up to purchase my Yamaha P-105 Piano. Only to be told they were out of stock. The sales staff, Paul, on the phone was really helpful and managed to reserve the next one that came in stock. I don't think he could have done anymore to make my experience any better and I am grateful.
The Piano itself is great, would really recommend for anyone who is a beginner but also useful for those advanced who want a portable option. My tutor was impressed. Only fault I would say it the power button it a bit fiddly apart from this its great!
We recently bought a Yamaha Clavinova CLP480 digital piano primarily for my grandaughter who is showing a budding talent on several instruments. After lots of research on the internet, we made our way to Fairdeal Music Ltd to hear and get a feel for what was available in the store. We had narrowed the choice down to Yamaha or Roland before our visit, and, for us, Yamaha won the day. Pete and Paul gave us great service on successive visits, demoing all that we asked and offering solid advice and guidance. The final deal was struck, involving a price match, which Fairdeal bettered by including assembly at home as an extra. The whole experience was friendly and pleasurable, and the home assembly was achieved without a hitch. We can't recommend Fairdeal enough and we would certainly buy again from them. Thank you, Fairdeal Music.
I m a piano teacher and although I love electronic keyboards for their ability to inspire kids to develop their skills I was disappointed with every digital piano I tried until I found the Avantgrand. I kept going back to Fair Deal music to try it out then going home and thinking of music that it probably didn't have the sensitivity to manage: Debussy & Faure, as well as Chopin nocturnes and Schubert imprompus. Each time I'd go back and be surprised by how responsive the instrument was. Paul was brilliant. He didn't seem to mind how long I spent playing or how many times I popped in to ask questions. I was spending a lot of money and he gave me the time to discover that this was indeed the perfect instrument for me. No pressure. No heavy sales pitch. He loved the instrument himself and it showed and this gave me the confidence to eventually buy it. I wanted to be able to record myself and my pupils onto CD and again Paul and the tech-team were there to help me out with a TASCAM recorder. I'm not much of a techie myself so I've had to go back a couple of times for help with the recorder but there's always someone willing to spend however much time it takes for me to get it right. Definitely 5 stars all round.
I ordered a Yamaha GL 1 which arrived the day after I ordered it. I had exceptional service from the company and would definitely recommend them to my friends. Its so nice to deal with people who know their stuff.
Informed, efficient and friendly staff - great service. This store is fantastic, they always offer the best deals and have a wide range of products available in store at anytime.
They've taken time to order stuff in, and they genuinely want to help musicians find working solutions rather than merely flogging products they happen to have in stock.
This shop is excellent. Prices are fairer than fair, and most importantly, the staff are honest and know what they are talking about ... meaning you don't get fobbed off with some piece of crap instrument that's clogging up warehouse space. Without a doubt my go-to music shop.
Excellent customer service in a country which is generally so poor (and yes I am British and was born and have lived here all my life). They were very helpful on the phone and just as helpful in the shop. Can't recommend them enough and their prices were extremely competitive. Don't hesitate to try them out.
Fair deal music is an amazing place to visit, they have everything I need as a working musician, at great prices and with a laid back yet helpful atmosphere. I would recommend it to anyone.
well i bought a yamaha np 11 from ebay and it was supposed to arrive on thursday but it hadnt arrive so i phoned inter linked and said they hadnt recived the order so i phoned fair deal music and told me they had the purchase but hadnt send the order and said they will send it for tuesday week after thursday hoping it'll come
I went to Fair Deal Music to buy a digital piano. I'd already looked on their website and seen a couple I was interested in. Paul was really knowledgeable about the pianos I looked at and recommended which one he thought was right for me. They ordered the piano in for me within a few days.
I have visited this music shop pretty frequently over the passed few years and whether I am buying or just browsing, everyone is always enthusiastic and happy to help.
Today though, they really did surprise me with the quality of service. I called up about 4pm looking for a particular instrument; an instrument nobody else in Birmingham had in stock. Unfortunately they didn't have it in the store but, after explaining I am pretty desperate to get it ASAP, they tried every avenue possible in order to bring me the product I asked for.
They were able to procure the drum-pad I was after and get it delivered to the store by 5pm. The amazement didn't stop there though! After calling pretty close to closing time and informing them I could even be a little after closing time, everyone seemed more than happy to stick around and take the sale after 5:30.
My service was handled primarily by Paul. Everyone was welcoming and friendly (as always) but I would like to mention him by name, as he really did more than I would ever expect in order to help me as a customer.
I'm a fussy buyer, never trust anyone. Looked at a Piano with my wife and walked out having purchased, fully assured and happy. Pete spents lots if time explaining rather than pushing. Very happy.
Having spent money on a variety of musical items over the past few years Fairdeal Music have always given great service with a smile. Quality products with knowledgeable staff and after sales help to match. Keep up the good work, we will be back soon.
Would recommend this shop to everybody I know ..... Friendly staff mornings to much trouble and they have all the time in the world for your questions .... Great shop
I had a minor issue with a guitar I had purchased, but Fair Deal were happy and willing to help me make an exchange. Service was friendly and helpful without the slightest trace of negative attitude. From my personal experience I recommend them 100%. Thanks, guys. As they say on the front of the shop, 'Buy With Confidence.' I concur with that!
In the early hours of Monday (approx. 2 am) I bought a sustain pedal for my piano. After I had slept I rang them to give them my card details. I was expecting delivery on Thursday or Friday and so you can imagine my delight and surprise when it arrived at 11 am on TUESDAY !! All I can say is that Fair deal has the best deal.
Would have given 5 stars if not for issues with availability and problems paying on line which resulted in my having to make a few phone calls. To give the best customer service they should have phoned me rather than the other way around. But their prices are very good!
I found Fair deal music to be very competitively priced, with super fast delivery. I bought a digital piano and dealt with Andy who was friendly and helpful, as well as efficient in sorting out one small problem I had. I would happily recommend this company to anyone.
I ordered a stagg mic stand & the pole section was delivered in less than 2 days! Very impressed.
Only thing I'd like to have known at the point of order is that they ship the stand's base seperately which arrived a day later. Nonetheless, I'm very happy.
Good product, good price, fast service.
One guitar cable ordered on 30/11, one guitar lead delivered on 6/11 - and it was sent recorded delivery, first class. No excuse for such a slow dispatch time, won't use again.
I should add they've also sent the wrong guitar lead. Accordingly downrated from two stars to one star.
Eas Happy to do business again.y straightforward transaction. Good coms/info. Arrived on time flexible delivery options.
I order guitar strings for my son. They came the very next day & so initially I was impressed only to find that they had only delivered 7 packets of strings not 10 as ordered. I went on line but they never replied to my various emails. I therefore phoned them ( at my cost) & was dealt with very well & an apology & some complimentary strings sent with the 3 missing.
Really impressed by the service. Sales team were knowledgeable, friendly, and helpful.
Product was great and I am very happy - I will make it a point of buying gear from these guys again.
A1 service - would recommend without hesitation. Good to see such a professional outfit.
I am not affiliated with Fairdeal music or any subsidiaries in any way. Just a very happy customer.
A friend sent me a like to this site because he knew I was looking for a vocal harmoniser. I checked what it said about the product and delivery and went ahead with the purchase. Couldn't have been easier.
The product arrived when I expected it to. It was well wrapped and was exactly what I had been looking for.
Then I got an email from the company asking if I had received it and was I happy with it.
I'll be going back there to make further purchases. the service is excellent.
Purchased a keyboard via ebay without any hassle, I had to contact Fair Deal Music by telephone and Customer Care was excellent with my query they were polite and extremely helpful. The Item arrived quickly within 48 hrs and the couriers were very polite and helpful. Will purchase again from Fair Deal Music.
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