A bit of a roller coaster but got there in the end !
I order guitar strings for my son. They came the very next day & so initially I was impressed only to find that they had only delivered 7 packets of strings not 10 as ordered. I went on line but they never replied to my various emails. I therefore phoned them ( at my cost) & was dealt with very well & an apology & some complimentary strings sent with the 3 missing.