I was after a MET cycling helmet for my son. I placed an order with another company but they kept pushing back the delivery date. I cancelled with the original supplier and searched for another supplier. Farnham cycles were the only company which had it in stock so I placed an order. Farnhams price was not the cheapest but there wasn't much difference. At least they had the helmet! The delivery was very quick and arrived much quicker than I was expecting. I beleive FC to be a relaible and honest supplier and I have saved its website as a future potentail suppplier.
Sent the wrong crank that I ordered, then took an age to respond. With such competition in mountain bike sales on the web, companies should really be trying to make a good impression to first time customers. Will not be returning
I ordered a chainring on tuesday and asked if it could be delivered before the end of the week. it arrived on Friday, just in time for saturday's race.
The response to my query was quick and friendly.
I needed a specific crankset and tried calling the other main online cycle dealers. None of their staff seemed to have the required knowledge and were unable to help. I then tried Farnham Cycles and they totally answered my queries and confirmed my required part. I ordered the part from them and received it within a week with free delivery. Excellent service and price!
Confused, I decided to call for advice and I was put in touch with the workshop engineer who was a great help, and told me exactly what I needed. Their price was the best I could find for the chainset I needed, and it was delivered the following day. I couldn't have wished for more!!
They always give great honest advice and provide excellent service with a big product range and fast delivery. It is always fun visiting the workshop as well
bought a pair of Bluegrass knee pads, order went through without any hassle, needed some clarification which I sent via email, prompt response received. all in all a good experience
I was looking for a cheap and cheerful rear wheel for my bike,and found this "Wilkinson's" wheel, already discounted and cheaper thanaywhere else for the same product.
What I got was a wheel made up of a Quando hub abd a Weinmann rim - real quality components.
The wheel exceeds my expectations by miles, and Farnham Cycles kept me informed of the progress of my order every step of the way.
Eleven out of ten!
I ordered a small, inexpensive replacement part for a bicycle rack. When obtaining similar parts from my local supplier, well over a month was the delivery time. It was worth paying the postage for door to door delivery for the equipment to arrive at my house two days after ordering. What could be better.
This was a really easy purchase, I ordered the goods and they turned up 3 days later, whilst being kept up-to-date with emails on the progress of my order - perfect.
Ordered my item last Tuesday to ensure that it arrived in time for the weekend. It arrived a full 7days later.
Im sorry but in a highly competitive mail order market, 7 days for postage just isn't good enough.
First and only time I will be using you
I bought a Shimano Disc that was either unavailable in other shops or over priced. I had a quick postage, cheers!
I bought a Rockshox Argyle damper for my 120mm Tora TK's from the Farnham Cycles online shop and it was delivered by courier a few days later. The courier, city link even came after hours since I wasn't home through the day. The product was delivered as expected. After checking to ensure the damper wouldn't clash at full stroke I assembled the fork with the correct oil volume and it worked great. So now I have practically full lock out with a few clicks of the adjustment knob and compression daming with a few clicks going the other way.
I'd struggled to find the chain ring I needed to replace my broken one. Not only did Farnham cycles have the part I needed, but a very helpful chap at the shop gave me helpful advice before I placed the order online. Delivery speed was good, considering it was free and there was a bank holiday in the middle. Price was cheapest as well. Will definitely buy from again.
To reply as a company, please log in to your business account.