FastFit Station reviews

ok...after rectification.

I was not happy to make a return visit of 30 miles to have a wheel rebalanced. Service overall was good though.

14 hours ago

Reply from FastFit Station

Mr Wood,

Thank you for taking the time to leave us with a review. We sincerely apologise for any inconvenience your return journey caused but we are glad you're happy with the service you received.

We would like to thank you for your custom and we hope we can be of assistance in the future.

Kind Regards,
FastFit Station

Friendly and efficient service

I have used Fastfit - Old Wolverton on many occasions mainly for tyres but more recently an MOT and full service and each time their customer service skills match their mechanical skills. Prices are reasonable and I even got use of the courtesy car which was a real winner as I would have really struggled without a car. I would highly recommend this garage to anyone.

Great in every way

Efficient, good value and friendly - what more could you ask for!

Excellent as always

Just a quick visit for an MOT which was completed on time as promised. Free Wifi was an added bonus on this occasion.

Great service, no fuss, exactly what was expected

Great service, added benefit of good waiting area where I could work whilst car being done. Free hot drinks, coffee and tea. Good rates very competitive.

Helpful staff, looked after my laptop whilst I went elsewhere.

Great price delivered on time

Great price.
Easy to order and schedule an appointment
Started work on time and finished quickly.
I thoroughly recommend using FastFit

Good, quick and efficient

They were good

Toyally upsold

It was my wife who took our car in for a 'MAJOR SERVICE' as I was away for the week. Half way through the day she received a phone call from Fast fit to in form her that a Tyre needed changing as it was worn and the Air conditioning required re-gassing; both of these recommendations were rubbish. The tyres had been swapped over from winter tyres just 3 weeks prior and they were all fine and the air con was also in perfect working order. Had I have been there, then I would have known this and would have rejected the recommendations, this seems to me a case of opportunistic upselling, which I consider unprofessional and immoral. The total bill came to $390, from an original price of £99.99(half price promotion), made so by the two extra items mentioned and two filters 'not' included in the price, which for a major service I'd think that they would be.

7 days ago

Reply from FastFit Station

Hi Keith,

Thank you for taking the time to leave us with your feedback. We would like to assure you that we take all customer comments seriously and investigate them thoroughly.

We have spoken to the station manager from that day who has informed us that the advice he provided was in the best interests of the vehicle. He has advised us that his recommendation to change the tyre was due to it being worn on the inner edge which could have been a result of incorrect wheel alignment.

With regards to the cabin and fuel filter, for your vehicle it is recommended that these filters are changed 36 months after the vehicles registration and every 2 years thereafter and are therefore not included in the overall yearly service charge. In order to keep the air con system in your vehicle fresh and topped up, it is recommended that this is recharged approximately every 2 years which then removes any potentially harmful bacterial build up. As standard procedure your partner would also have been given the option to decline the work until she had spoken to yourself or had sought a second opinion.

We would like to assure you that all recommendations given are based on the welfare of the customer and their vehicle and we would like to apologise if you feel these recommendations weren't justified.

Again we would like to thank you for leaving your review and we apologise for any inconvenience caused.

Kind Regards,
FastFit Station

This review has been reported to customer service by the company 14 May 2013 for missing proof of purchase (only genuine customers can review a company).

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

efficient and exceedingly comfortable

I waited in a comfortable waiting room with newspapers and coffee whilst a punctured tyre was repaired. I will go back there for new tyres.

Great Experience! Super helpful and polite staff!

Great service! Good prices!

Super speedy very efficient service with a smile.

The lady on reception was extremely helpful and efficient.
Am completely happy with the new tyres I received.
Would definitely recommend you to anybody, and will definitely be back.

Will return

Good service when I bought winter tyres but very cross when I went to get them changed back to summer tread that no one told me I could pay for this in advance and get a discount.

10 May 2013

Reply from FastFit Station

Mr Mercer,

Please accept our sincere apologies for any inconvenience this may have caused. Due to the high demand this offer was introduced at a later date, after you had your tyres fitted. We are glad you are happy with the service you received and we look forward to being of assistance in the future.

Kind Regards,
FastFit Station

Polite and professional service

Car comprehensively serviced at a very competitive rate. Customer contact notifying you of any problems either real or potential first class. All in all a very satisfying

First timer at FastFit, wont be the last :-)

Very satisfied with everything, prompt information and prompt service. Friendly staff and a welcome coffee too. :-)

Helpful staff and efficient service

Helpful staff and efficient service

Top banana!!!! Hope this stands out!!!

Great service, friendly staff and very helpful when I turned up needing help to borrow pliers to get Audi caps off so could get spare on to drive it over for new tyres.

No complaints and nice to be served by happy people definitely recommend the Kingston depo.

Best Regards

Tracey

simply good service

I don't feel at all worried that I'm going to be 'blinded with science' about my car. Very efficient and polite.

Competitive price, very knowledgeable fitters and freandly and helpfull front desk personal.

I found the fitter at your Milton Keynes Kingston branch was exstreamly knowledgeable and went that extra mile to help me. The price was competive against local tyre companies, with the waiting room rally comfortable with fresh coffee on tap and a good selection of newspapers which was a mark improvement to the usual bench seat in a drafty reception and three your old magazines.
Lastly the front desk girl was also helpfull and freandly and contacted me when she said she would and ordered my new tyre straight away to minimise my disruption.

Friendly service

Always a friendly service. However, I recently had four new tyres and then had to pay £30 for tracking. Whilst I appreciate this is probably normal practice, I think the tracking should have been thrown in complimentary.

I am having my service and MOT done at the weekend and I dread to think what other costs there are going to be. I do of course realise that cars cost money and I appreciate the money off vouchers from Fastfit. However, the vouchers never seem to make a huge difference and it would be nice, as I am a regular customer, to get some perks for keep coming back.

The staff, regardless of my whinging, are very nice.

29 April 2013

Reply from FastFit Station

Hi Patrick,

Thank you for taking the time to leave us with a review, we're glad you were happy with the friendly service you received. All of our discount vouchers are designed to save our customers a few extra pennies here and there, however, we are looking into a customer loyalty scheme for the future which will definitely be of use to yourself.

We'd like to thank you for your loyal custom and we look forward to being of service in the future.

Kind Regards,
FastFit Station

didnt trust them

i was charged 30 pounds extra for a full service. my original quote was 69.99. However i was charged 99.99. As my bill was broken down with lots of different things i didnt realise this straight away. When i got home i rang the manager who told me he miscalculated the bill as he thought it was a 2 litre and not a 1.6 as i had originally told him. My wife went in the following week to get the refund but instead of giving her the full 30 pounds back, he initially tried to give her only 21 pounds! She queried this straight away and was in the end given back 29.91! Still not the full amount but she couldnt be bothered to argue anymore.
Do i have any future confidence using Fast Fit in Bletchley again?? Definately not.

29 April 2013

Reply from FastFit Station

Mr Chan,

We sincerely apologise for the mis-communication and the confusion. The management at our Bletchley station will be spoken to regarding their attention to detail. Of course we will be happy to refund you the rest of what you are owed.

Again, please accept our apologies for this mix up.

Kind Regards,
FastFit Station

Quick, polite, professional service

I booked my car in for a tyre check using their on-line form. I was seen exactly at the time I had booked in for.
I was only expecting to have to change 1 tyre but I was informed all 4 could do with being changed. What I liked about them is I was taken into the workshop to be shown wear the problems where with the tyres.
As I could not afford all 4 they agreed to change two and put the best two, still legal, tyres on the rear and the new ones on the front.
20 mins later I was driving away.
I will be back next month for the other 2 to be done.

good value and good service

Prices are always competative service is always good

Very user friendly.

I booked a MOT and service and found Fastfit to be very thorough and diligent in under taking the works. The operative was very confident and professional in his dealings with me this was reflected by reception when I collected my vehicle. I would certainly recommend Fastfit for my motoring needs.

Quick work!

Excellent service, I needed my car back asap to take grandchildren to school so dropped my car off the afternoon before the work was scheduled. I got a call around 5.30 the same day to say they knew I needed the car so the work had been completed and my car as ready for collection! All the work carried out was explained and I was actually shown the faulty component that had been replaced. Thanks guys!

great service

Everything ran smoothly from check in to receiving my car back from its MOT.
I will be back and will also recommend friends.

Great online booking

They would have got 5 stars it the tyres hadn't been out of stock once i got there, so had to wait an extra hour! Plus they pumped up the tyres to the wrong pressure, but kwik fit also do that! The online booking was great and easy to use.

22 April 2013

Reply from FastFit Station

Hi there,

Thank you for leaving us your feedback, all customer comments are taken seriously and we have looked into the stock issue. Around the time of your booking there was a blip on our internal stock system, for which we sincerely apologise. This blip has now been rectified and we can assure you that measures have been put in place to avoid this happening again. We would like to thank you for your custom and apologise for any inconvenience caused.

Kind Regards
FastFit Station

No tyres after waiting an hour

Booked my tyres and arrived on time. After waiting 45 minutes I was told they did not have the tyres I ordered. I then had to wait another 15 whilst they put my tyres back on my car. Complete waste of my time and makes a shambles of their online booking system. I will not be choosing fastfit again.

22 April 2013

Reply from FastFit Station

Hi Niall,

We would like to thank you for taking the time to leave us with your feedback. We sincerely apologise for the mix up and we hold our hands up to this fault. We would like to assure you that the availability of stock on our website is accurate and after investigation it was found that there was a blip on our internal stock system which has now been rectified. We can only apologise for this error and we are sorry for any inconvenience this may have caused.

Kind Regards,
FastFit Station

Excellent all round service/superb customer focus and facilities. Only minor issue.

I have taken my car (s) to the Kingston branch before and have been very pleased.
I have received a very good personal service and their customer area for waiting is very well looked after. The area is very clean, you think your checking into a hotel, with smart and professional staff. Nice chairs/filtered coffee/clean toilets/local phone.
Now the to car. I myself, grew up fixing cars so I am not your average person who goes to a garage for a change of bulb. There half price service is good value but be prepared for the add ons. The car is checked over and anything needed is phoned to you. I declined a front indicater bulb change at £15. A pollen filter at £45. However, most drivers going in their dont even know where the oil cap is. They do charge a lot for add ons but are not the worst. They will do what is needed and are there to make money. I didnt feel "ripped" off. I also recieved a job sheet and sercice stamp/
The Tyres of fast fit are excellent value. I got 4 done and was happy at the service.
My experince here is positive and I would use them again as this was my 5th visit to fast fit. I do speak on experince and I would recommend them for Cam-belt changes as they include the WATER PUMP.
Thank you.

Excellent, speedy and knowledgable service

Fast fit always offer a fast, efficient, courteous service. I have had both simple fixes and more complex services and trouble-shooting. They also are quite clear when the problem is not one they can fix.

print it better

satisfied with service car back early as I asked but at collection asked for prices for work advised told on bill could not see at first as printed very close together more spacing would help only grip overall great service a good place to take yor car

Affordable professional service

Booking was quick, feed back from initial review was compact and informative. Delivered on time all work done. Friendly staff. Significantly cheaper that BMW!

Efficient from laptop to fitting station!!

My wife booked the fitting online for the next morning. We arrived and were dealt with swiftly and efficiently. We were in and out, job done in 1/2 hour. Will definitely go back.

Good

I always go back....
I enjoy the free Wi-Fi while waiting

Great service, would return

Had a great service from this station and a quick turn around (had new rear drum brakes fitted). Great facilities available e.g. the computer with internet and free tea and coffee.

Really efficient and good

Really efficient, quick and a great job

never again!!! very bad service, nice but insincere,

I had a propert car service (oil change) technical review and mot. I left the car and I went home. A few hours later they call me and say that my car did not pass the test: the car need for replacement of all breake discs and pads, plus replacement of brake fluid, and remove the tow bar. All together £ 650. I told them that I would do it myself. I picked up the car and mot certificate. They wrote in a MOT certificate : need new front brake pads and remove the tow bar. Nothing about discs and rear brake pads; brake fluid was changed before 25k, now has 38k??? I went to another shop and the mechanic said that everything is ok, but needs a new front brake pads (cost £ 30, tow bar unscrewed myself - 20 minutes)
They tried to force a repair in their garage, for the re-mot want another fee. NEVER AGAIN!!!

15 April 2013

Reply from FastFit Station

Mr Hemperek,

We would like to thank you for taking the time to leave us your comments. We take all customer feedback seriously and this matter has been investigated. The station manager you dealt with has informed us that the recommendations made were accurate and were in the best interests of yourself and your vehicle. We have seen the service checklist sheet for your vehicle (which you will have a copy of) this has indicated all of the issues you have mentioned above needing attention.

With regards to the pricing, the reason for the extra cost incurred would be for the parts required, as well as the labour costs of our highly trained technicians to rectify these issues with the utmost attention to detail.

We would like to apologise for any inconvenience caused and thank you for your custom.

Kind Regards,
FastFit Station

Highly recommended - absolutely excellent!

Excellent,Fast,and very professional service.Very nice and comfortable waiting area.

MOT done at 4.30

Not much to say, other than the MOT was carried out honestly, and I was not pressured to get the advisories looked at straight away. As such I will be going back to have them carry out the work.

Excellent service

I did a service few days back and I can feel the change and the service they provided just won my heart. There is no other service station who provides a better service in Mk. Been to all and would just say keep it up guys and keep the offers. I would recommend fast fit to everyone.