good pre-purchase support, good product, speedy fulfilment
Purchased the Icon 30 and module, besides the price being the best available, the delivery was fantastic, the parcel arrived the next day, even though I had only placed my order after 12:30.
Had a problem with the product received and then there was a problem with e-mails not getting through. However, a phone call and a little bit of patience and everything was sorted. I would value Fastlec's customer service above their very reasonable prices and would have no hesitation purchasing from them again.
I took delivery of a PIR light sensor which when opened was completely smashed to pieces. I have never seen such a mess. I'm told it must have been damaged by the courier although the outer packaging showed no signs of the damage that was about to be revealed. Fastlec would not send a replacement without first waiting for me to take a trip to the post office and return the item. I sent them the postal receipt ahead of time but they would still not refund the money until the item was received. Fastlec is not a good example of trouble free internet shopping.
Made several purchases from Fastlec, and would recommend to anyone looking for quality products and a good price.
Staff know what they are talking about and make purchases easy and straight forward.
Like the email update service as it let me know exactly what the status is of my order. Also the delivery service the use is great as it allows me to select the delivery date and to a neighbour if needed.
Overall cant recommend highly enough!
My porch light uses a 2D type fluorescent and this had failed - it suffers by being turned on and off by a sensor. I knew LED versions were available and Fastlec had them in stock and reasonably priced. I wasn't sure how straightforward the swap would be but the website gave a run down on what was required (basically, just remove the fluorescent starter before replacing the lamp). The LED lamp was delivered quickly (and with excellent tracking information), fitted easily and works a treat. I would not hesitate to use Fastlec again or to recommend them. In case anyone is wondering, I have no connection with them except as a customer!
Service was first class!!
Web site excellent and easy to use.
Had a good selection of what I was looking for and additional information made selection easy and fast.
Purchase and delivery information was first class. I was able to track my purchase at every stage from Dispatch to delivery which all happened within 24 hours. Delivery arrived in the hour space specified by the on line tracker and all this at a very good price and nil delivery charge.
Sorry did I say first class service - well it was better than first class it was magic!!!
I used this company as they had a deal on MK sockets. I had problems using their website (probably my fault) so I rang them. They could not have been more helpful in completing the order. I will definitely be using them again.
Item was in stock and delvired next day.
I had spoke to 2 local electrical distributors (who I purchase from regularyl) were dragging heels on lead time, minimum order value, codes etc.
I bought a Redring Electric shower from Fastlec at by far the cheapest online cost and they delivered the same, efficiently and as promised. They have great customer service, as I sent an Email at 22.30hrs to change delivery details and they replied at 07.10hrs the next morning having processed the change. The service was as good as Amazon anyday. They are on my favourites bar!
I originally saw the company on the Amazon site, so I visited their own website, where I was pleasantly surprised to discover that the same item was cheaper and included free delivery! It transpired that not only was it free delivery, but it also arrived the next day! Great item replacing the same which had provided many years of sterling service. Highly recommended!!
The service from this company was first class.
If you want to know how good a supplier is see how well
they deal with a problem.
Fastlec were excellent with their aftersales service. Faulty goods quickly replaced twice, in record time !
Would use this company again without hestitation.
May I say what excellant service was given by fastlec. I ordered my shower, an acknowledgement was received immediately by email., followed up by email later that evening to say it would be delivered the next day. Next morning an email arrived to let me know exactly what time slot within an hour to expect delivery. The delivery arrived on time as stated. This is definately the best service I have encountered for a goods delivery. As i have not yet had the shower installed due to my busy plumber, I cannot rate that just yet, but as that was my choice I'm sure it will be ok.
Nothings to much trouble, very quick postage, extremly efficient when it comes to any items that develope a fault, even after 2 years i got an instant refund! Brilliant, and unbelievable prices, nothing comes close!
I had the product re-directed to another location and got it the next day. The guy at the other end of line was friendly and the reply email came back satisfactorily.
I found this web site by accident and did not regret using this company, the stock they hold is montainous ordering was easy and shipping was better, I received my order within 48 hrs and at no extra cost ( order was over £50 ). Definitely worth the 5* rating I have given them on eBay. Will recommend them willingly.
To reply as a company, please log in to your business account.
Best Price & Service: Not only do Fastlec offer some of the best prices around on electrical and lighting products, we also get them to you quickly and in one piece. No Risk Purchases: If you change your mind or have a problem with any item then we swap or refund with the minimum of fuss. Friendly Advice: If you're not sure, then contact us by email or phone for helpful advice.