Lost some very important data from my old hard drive. I contacted Fields Data, via Google and they handled the process with ease. Got the recovered data back with an additional CD back up.
Very happy and highly recommended.
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Thought I'd lost 200Gb of photos when my external drive went faulty. Great service from Fields, they recovered everything at half the price of one of their competitors. Would definitely use them again.
David from Birmingham.
Firstly, I'm fairly dubious about all these good reviews on TrustPilot as elsewhere, all I read is negative feedback. Prior to sending my hard drive to Fields, I had read all the horror stories but still decided to go ahead.
I placed an inquiry through their website and had several calls from one of their account managers the next day (Louis Stanton-Rider). When I spoke to him, the guy seemed helpful enough and said the price would likely be around the £200 mark and explained the process. I then received an e-mail explaining the process and how I would receive a free diagnostic report within 24 hours.
Fine I thought and sent in the drive. I then receive an e-mail the next day confirming Fields have received my HD and I should receive a report within the next 48 hours (I thought it was 24?).
I receive nothing after 48 hours.
After this, communication goes a bit cold. I can no longer get hold of [name], despite being told he'll call me back, and despite e-mailing him several times. I ask customer service, only to be told my account manager has changed to [name].
I speak to [name] a few times who gives me hazy information to say the least about how the process is taking a while and the read/write heads are damaged, but says his colleagues are working on extracting the data. He says the HD will most likely need to go to the clean room and the price is likely to exceed £399 + VAT if that happens - What?? I say that's beyond my budget and he suggests cancelling the work, but I tell him no and for the team to carry on trying to extract the data. If it needs to go to the clean room, then I ask for him to call me and I can decide.
I take the decision to cancel the order and speak to [name] again who says he actually cancelled it anyway? He also says the drive may have already gone to the cleanroom to be opened up.... both things totally go against what we spoke about the previous day. I ask for the address so I can arrange courier myself as I have lost all trust in Fields by this point - I am told it has been e-mailed and then hung up on. After reading stories about people failing to get their original drives back, I was always going to pay a bit extra and arrange delivery of the drive myself.
I got my drive back in one piece, although they didn't bother to put it in an anti-static bag.
Overall, I think I saved myself a lot of money and more hassle. The company is unreliable and only bothers communicating with you when they want your business - as soon as they know the hard drive is going into them, it goes cold.
Avoid Fields and use a proper company like [external reference] and [external reference] who will maybe charge a little extra but will far exceed the service you receive from these guys.
UPDATE: On Monday 25th November I received a call from the MD of Fields Data Recovery who was keen to tell me he doesn't usually get involved in cases or speak to customers, however had made an exception following this review on TrustPilot. We spoke and I reaffirmed everything I had put in the original review and we had a chat about what had happened in this case - he was keen for me to change my perception of Fields and asked if there was anything they could do, to which I said no.
Following that, he informed me that my HDD had got into the clean room and their team were able to extract some data (20GB) but this obviously hadn't been relayed to me. He offered to send me the data as a gesture of good will and asked that I pay whatever I felt was acceptable, whether it be £1, nothing or £400 - all he needed was written confirmation for my data to be sent out. At the time, I was happy enough with that and thought it was quite a reasonable step for Fields to take, so I e-mailed confirmation and my address.
Now it goes cold again. I received no response to the e-mail confirmation I sent in the first instance. A follow up e-mail was sent on the 27th with no response. In a final attempt, I called Fields on the 28th November and asked to speak to the MD but was told he wasn't in the office. The advisor I spoke to said he would e-mail him and have him call me back. It's now December 5th and I've obviously received no call back or any kind of communication regards this data.
To have a poor experience with Fields' day-to-day staff is bad enough, but to suffer this same level of incompetence, unprofessionalism and lack of communication AGAIN from the company's Managing Director tells me (and should tell YOU) all you need to know about this company.
This company stinks from the top down. Good luck if you decide to use them, you'll probably need it.
I found fields data recovery offered a very professional service with good communication at all stages of the process. Quickly retrieved all my lost data so cannot complain.
Disk failed in PC with the only copy of important spreadsheets saved on it. Tried a disk caddy and various file recovery tools which were no use. Fields were able to recover the files on the disk and return them to me on DVD within the week very close to Christmas. Very pleasurable experience from my initial enquiry through to data delivery.
I was initially concerned that I was paying money up front without any guarantee of a return.
I was also concerned that when you requested further money you tried to overcharge me !!!!!
Apart from that I was very pleased with the service..
After our backup hard drive died my wife was heart broken over loosing thousands of family photos including all the baby photos of our 17 month old sun.
Fields data recovery managed to recover all the the photoew for just pennies each. The service was fast with good communication.
I would highly recommend their services.
The service given was speedy and they were able to get back nearly all of my lost data. I was able to view how much was saved before spending my money and to top it all the price was much better than other Data Recovery companies i had contacted.
All in all, very pleased
In my hour of need, and when things where pretty desperate, having thought I had lost several years worth of photos of the kids growing up due to my HDD developing a small technical hitch.
Fields data recovery, offered me the solution I needed, or at least to begin with gave me my options, and from there is was not a difficult road to follow.
I was kept informed at all stages of the recovery process, even when they had no real update, I was still kept informed of this, and when they hoped to have the next update. In the end the data was recovered and those treasured moments of the kids in their early years where not lost as we first thought.
Excellent service, and would have no problems recommending them to people, and even would use them again myself (however no offence, I hope this will not be the case), but no where to call should the need arise.
I went to this, expensive, multi office, Company after reading all the good reviews on this site and, initially, contact was very good, although I was a bit surprised at the immediate sales call (from Wales) after I had put in some details for guide prices on the site. However, they seemed helpful and my disk was sent to their address in London. I got an e-mail detailing what could be recovered and it was all that I needed and, in discussion on the 'phone (Wales again), I paid a large amount of money for the recovery and also sent a disk for the recovered data. At this point I became unhappy. Communication with the company rep with whom I had been dealing became very difficult but, having said that, my disk did re-appear so I set about using it. Imagine my horror when Win 7 said that it was unreadable and needed formatting!! I took this up with a different rep who phoned me (from Wales) to find out if I was happy. I told him I was not and he said he would speak with a technician and get back to me. He never did and all subsequent mails went unanswered. They got my money so it appeared I was to be ignored. By spending more money, I have managed to recover the data myself and so the problem had sort of gone away BUT I was a very unhappy customer. They did not deliver back to me a fully functional disk with all my recovered data easily accessible. I appeared to get back a clone of the disk that I had sent them with no effort, apparently, having been put into the project other than the initial report.
HOWEVER, after all of the above I did manage to speak with them and have now received a 50% refund of the money which I paid and was told that my original disk would be returned. I declined the £25 courier Service and opted for the normal post, which they claimed would take up to 4 weeks, and asked for a posting receipt. That was at the end of July, this is September and I'm still waiting! Subsequent e-mail has gone unanswered.
UPDATE: A call from a Company rep to apologize for my disk not being returned. It had not been posted and they didn't know why. It was sent by next day courier and I now have it back at no cost.
But make up your own mind as there are other review sites which are less than complimentary about this Company.
from initial call to the company there service was second to num they were very helpfull ,giving what they might be able to retreave from my hard drive, they also kept me well informed on progress, everything was recovered, i cant thank them enough
This service and cost is worth way more that the sum of its parts.
While setting up a new backup hard drive, the original main hard drive simply died without warning. There was no obvious sign of damage. But I lost access to nearly 20 years of family data - the really important personal stuff like photos, correspondence music and such. I had already started to move to cloud software. So I brought new drives, changed out the RAM and graphics card (now quad display), went to Windows 8 and reinstalled all my cloud access and started that dreaded process of re-ripping all my music CD's.
At the same time I really wanted to try and get the old data recovered. Despite a trip to Maplin to buy a USB SATA cable I had no luck. So I Googled data recovery and costs. Fields came up time and time again so I called them and shipped the disk. It was reassuring to have a success based service.
In the meantime we resigned ourselves to loosing all the family photos. I was gutted. Fields came back to me and advised that new parts were required to attempt a recovery. I considered it worth the cost a minor one considering what was at stake. Bad news. No luck.
But a few days later I got another call saying 98% was accessible. The rest was history. We have all our personal data back. I'm stbborn enough to re-rip all the music to rediscover what I forgot I had.
Thanks Fields. I'll recommend you every time.
My hardrive crashed and I thought it was the end of the world as all my work hadnt been backed-up. I sent my drive out to the guy's at Fields Data Recovery and with a few days I recieved a package with DVD's which contained all my data.
1st class service from the minute I phoned and spoke to Daniel to the return of all my lost data.
Would highly recommend and if in the future I now of anyone losing there harddrive I will put them in touch with Fields Data Recover.
On a Sunday afternoon my USB external hard drive refused to read any data from the hard drive, even although I could hear the drive running. I then did a Google search for a Data recovery company and found Fields Data Recovery UK, I then completed the simply on line email form which I them sent With the hour I had a phone call from Fields Data Recovery UK Customer Support, (Daniel Rees) asking for a few more details on the fault on my USB external have which I gave. and then I received another email form for Fields Data Recovery UK Customer Support, (Daniel Rees) giving details of their recovery system and their shipping details and address that it was to be sent too
Which I did on the Monday morning sending Royal Mail recorded delivery. Within 2 working days I had another phone call to say that they had recovered all my data from the drive, (Some 322 GB which was made up of 95 files and 3,661 folders mostly of photos and Videos clips) and was sent me a web link that I could view the
details of the recovered files and folders via email.
Once I had confirmed that I was happy and paid for the recovery, Fields Data Recovery UK Customer Support, agreed to send me all the my data files on one of their external drives which had to be returned with in 7 working days after I had removed my data which I did.
The whole process was carried without hassle..
A hard drive that was linked to a key piece of production machinery failed. I phoned up and spoke to Jason and he bent over backwards to help us recover our data in a few days so that we could replace the piece of equipment that had failed. It was so critical because if the machine had stopped before we recovered the data we would have not been able to start the machine up again. I would highly recommend this company.
Exceeded my expectations in the amount of data recovered from a very badly damaged disk. Time was not a factor but value was important and I was kept up to date with progress and costs during the recovery process.
If you need your data back I would recommend you use this company.
Fields data recovery saved about 6months worth of data & photos from my mac after another company told me that it was probably unrecoverable. Saved my life! Great service, great communication & superb delivery - am hugely grateful to them. David
Fields offered a fast, efficient and helpful service, and most importantly they got the job done. They mananged my data carefully and it was simple and clear to view what was recoverable (everything), before I needed to decide whether to go ahead with their full service, and this was all before I had paid out anything.
When it came to the quote, I felt they could have been a little cheaper, but I didn't have much to compare it to, and the service was invaluable (I really needed those files).
I would recommend Fields Data Recovery.
I recently contacted Fields Data Recovery regarding a business laptop hard drive which became inaccessible through normal means. After speaking to the advisor, I felt confident that they would be able to help. The disk arrived with them next day and I took a call from the advisor late afternoon, who informed me that their lab were able to recover the data. He sent an email with a link to an online information system that showed me a full list of the files that could be recovered. A quotation was also included.
Given the relatively small amount of data that was to be recovered and the short amount of time required to do the work, I felt that the quoted price of £395 + VAT was somewhat excessive. However, there was no scope for negotiation with them in this regard and I was left with little option but to proceed, as the data was business critical and therefore urgently required.
The data was recovered, saved on a backup external drive (which I had also sent them) and shipped back to me with DHL on a next day service.
On examination of the data, all was fine and I was able to transfer it back to the business PC.
My overall impression of Fields is that they are able to provide a prompt and professional service. I wasn't particularly happy with the price and so it may have paid to shop around first. I also had to chase them for a full report on the drive problem, as it wasn't provided with the quote as their website suggests it is. Those issues aside, a good service.
When my portable hard drive failed I was faced with losing a large amount of valuable data. However I found I was able to send it to Field's who analysed the drive and reported that they would be able to recover the data. At this point I had not paid a penny. Based on their analysis they were able to quote a fee to recover the data and return it to me on DVD's. After giving them the go-ahead I received the 13 DVD's a few days later. All my data was recovered. I was particularly impressed by the way they kept me informed and did not required me to pay until they understood what they would be able to recover. I could have backed out at any point and they would have returned the drive at their cost. All in all a very reassuring service at a stressful time.
The answer is that you go to Fields Data Recovery and they get it back for you, plus everything else on the laptop's otherwise impenetrable hard disk. Fields provided a fast and friendly service which meant that 4 days after the catastrophe we are back on the job, and with a real hope of meeting the submission deadline.
It's not a cheap service, but you get what you pay for and that is what matters. I have no hesitation whatsoever in recommending Fields Data Recovery when the unthinkable happens.
The speed, efficiency and friendliness of this service was an absolute model. They transformed what is a nerve wracking event into a routine procedure. The allocation of a named individual to my case made me feel valued. I will certainly recommend the company to any others in the same position.
Very efficient and courteous team. They got all my missing data back. Only slight drawback was that it was quite a pricey operation - but then again, I suppose one is paying for their expertise.
Thank you Fields.
Couldn't of asked for better, We knew that we would not get all of our files back due to the condition of the disk. That being said, Fields Data Recovery managed to recovery 99% of our data, with just a couple of non important files unrecoverable.
I will be using Fields again if the need arises and would recommend them to everyone who has a failed Hard Drive.
Having sent failed hard disk to another recovery company and getting poor service and no recovered data, I tried these guys. From being previously told that not much data was salvageable, Fields Data Recovery got everything I needed back.
Having had our hard drive fail and no backup we were in big trouble, Fields Data Recovery managed to retrieve all our data quickly and at reasonable cost.
I would strongly recommend them.
Nick Martin Lexel Engineering
Awful after-sales. Took a month to get my original drive back, after being told, "it's not our fault - the Royal Mail didn't collect your drive." (5 times.)
Their system seems to be designed to fob off genuine complaints, but tenacity paid off, with a partial refund to cover my costs of replacing my original hard drive.
I personally would never ever use these people again.
A wonderfully straight forward processed, explained to my satisfaction every step of the way. Everybody I spoke to was knowledgeable and gave me good advice and information so my expectations were not just match but exceeded. I got all my data back in a timely and sensible fashion.
Throughout the whole process Fields were very knowledgeable and informative, which only inspires confidence. Quick responses and excellent communications helped our hard drive recovery move along quite swiftly. Our request was handled very professionally and with clear advice and precise instructions.
If you require 'emergency' handling or a very quick turn around it can be quite expensive, due to the extra manpower and processes involved so check first, but the standard recovery was excellent value for money.
We at Honda cars would definitely use them again!
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