When our hard drive failed it had a large amount of data on it since our last backup. We we googled for data recovery and found fields. We sent off the drive and from the very next day had a single point of contact who dealt with us throughout the whole process. The service was quick and we were kept informed of what was happening and price at every stage. Only when we had seen a file list and decided that the data we needed was recoverable did we pay. The data was accessible online within a couple of hours and delivered to us on disc 48 hours later. We have seen some bad reviews but having used the service cannot agree with them at all, we were very happy.
Either this company deliberately attempt to deceive, or they are incompetent timewasters, or they are deliberately obstructive & greedy chancers. Any combination of the above would not be a wholly inaccurate description of the poor service I recently encountered. I recently had a single disk error on a 4 disk Iomega Raid array device. Normally these devices are able to carry on at reduced speed whilst self-recovering the data from the damaged disk and so I was shocked when the device told me that all my data had been lost and the device had to be re-formatted. I called Fields and was pleasantly surprised to be quoted in the region of but certainly not greatly more than £190 to recover the data, which the girl I spoke to said was something they have a lot of experience of doing. So I delivered the device to a drop off point and was pleased to hear from a chap called Matthew later the next day. I was not quite so pleased to be told that they could probably recover the data, but it could be a difficult job and the cost was likely to be £1600. I pointed out that this was nearly 10 times what I had been quoted, only to be told that the price was a per disk charge- to which I replied that, that had not been made clear to me, but even so, the price still worked out at more than double the £190 quoted. Matthew then said that the price was because the device had a lot of problems and that full recovery might not be possible due to some "offsetting" of the directories, but that "he had 2 guys on my job" at present and asked whether I wanted to continue the recovery. As I wasn’t sure what was actually on the device I said that I couldn’t give an answer until I had seen a directory listing. I also explained that it was not an urgent job and so he said that he would come back to me, if and when a directory listing was available. This he did a day or so later, but the price had now risen to over £2760 + Vat. This works out at over £3,300 - which is nearly 20 times the original price quoted!! I was quite busy at the time, and did not have an opportunity to inspect their file report for a day or so, during which time Matthew called and emailed repeatedly to ask if I wanted to proceed, and that if I did give him an answer there and then he would secure a discount. By now it was Friday afternoon, so he then offered to get someone to call me at the weekend to confirm my decision. No one called. After a further couple of days the price had fallen from £2765, to £2200, and then eventually down to £1777.50 provided I made a decision there and then. (Don’t ask where these strange numbers come from or why the 50p was important). I did not like the pressurising sales techniques, and wanted to continue to check the file listing just in case there was something valuable on the device. Even at the now reduced cost I could not justify the high charge for the repair, so I advised Matthew of this and he said that he would arrange free return of my drive. This would have been great as I knew that they had done some work already for no charge, so I really would have been very happy with the outcome. I confirmed my choice by email and over the phone.
A week later I enquired as to why my drive had not been returned.
I got no reply to my email for nearly 2 weeks.
I then received a message apologising for the delay- and saying that they would return my drive for £39, but also suggesting that I might like to pick it up myself. (From Wales ??) This sounded incredibly impudent, given where I live. I rang to complain stating that I lived in London and had been offered free return, and it was mentioned that they could check the phone recordings to verify this. But they didn’t actually do this, nor apologise nor could they explain the complete lack of communication for 2 weeks.. However by this stage, now over 3 weeks later, I just wanted my drive back and was now told that the standard charge was £25! Which I quickly accepted before another random higher figure was plucked out of the air. Luckily the drive arrived back safely. So I asked our IT support apprentice to take a look at my Raid array. Within an hour he had it up and running and copying its contents onto another device. That took most of the weekend, and although we could have reformatted the faulty disk, we have ordered and fitted a replacement and now have the drive up and working again in less time than it took Fields to provide a file-listing.
Total cost 1 days’ work and £50 for a new disk.
So if you have vital irreplaceable data that you need quite quickly then Fields might be able to do the job for you for about £3000. However if you can’t stomach their prices, you may find it takes ages to get your disk back. I don’t think their ISO 9001 accreditation is worth the paper it is written on and their customer service varies between excellent and quite rude, inconsistent, indeed, non-existent in my case. I don’t know if this level of service is representative of what they offer to everyone, but I can say they failed miserably in my case. I’m afraid that I can’t recommend them at all after this experience. I speak as an IT director with 30 years’ experience in the computer hardware and software business. They let themselves down by ignoring me for over 2 weeks and then charging me for something they offered to do for free. Which is a shame.
Initial service somewhat slow, not helped by hard drive sent with data being faulty. However when we conntacted them & spoke with Jade the problem was resolved quickly & the level of service & support she provided was excellent..
I have been using computers since 1985 (Apple 2c with 5.25in 150K floppy storage up to today's +TB units), but forgot the most important rule, BACK UP! My whole life, together with that of my daughters, grandchildren, great grandchildren, family weddings and personal documents like wills etc., plus three websites which I run, were entrusted to and stored on an external hard drive. One fateful morning, on booting my computer, my external drive was not recognised. I didn't panic at this stage (seen it all before - not a problem), but by golly did I have a problem! Having exhausted all the usual methods to recover my lost data, including hard mounting the drive as a slave within the PC case, I really started to sweat. Professional advice was called for and after trolling the net I contacted Field's Data Recovery Services and asked for their help. Within 10 days 100% of all my precious & priceless data had been recovered, stored on a new hard drive and returned to me.
Throughout my dealings with this company I was kept informed every step of the way including follow up phone calls to ensure everything was to my satisfaction before my 'job card' was closed. It is very rare indeed to receive such professional support from agencies that promise the world, but fall short in producing the solution. Well done Field's, You literally saved my life, albeit my digital one!
Fields Data Recovery successfully recovered all data from a defective hard drive. This was completed very efficiently. Their team gave very good feedback on the status of the recovery process. I was particularly pleased as a local company were unable to retrieve any data.
When I had checked my days photography on my Canon EOS 50D all looked rosy. Nice pictures and I was ready to download from my card reader ti my Mac. At this point we were just at the download point when we lost all connectivity and card format. From this point we went from hope to despair on the big dipper that we know as recovering lost files. Following a local diagnosis in London we had drawn a blank - and down we went. I then put my trust in Fields, and was assured100% they could help - so up we went. The price bands were explained and at this point were only relevant if they could recover the data - anyway mine was only a small CF card and they deal with much bigger and tougher tasks I was told. After about a week my hopes were dashed when I was told by phone that they had not yet able to recover the files - big downer. Then they had one last go at it, using their best white coated engineer, we had one last try and it may mean cracking the compact disk open to get to the chip - up we went with another prayer. Later that day we were the proud owners once again of our beloved pictures. Up and up we now went until the final price was announced at £395 for the full ride - and we all know a big dipper when we are on one. After all of the scares and worries it was with an expected resignation that we paid up and had the files back after all - all the fun of the fair I guess. Because of the expense, the ride leaves you not entirely sure that it was provided merely to increase the drama on a simple recovery job, and therefore enable them to charge what a trip to Disney Paris would have cost for the same thrills. However, they did the job - I have now passed on their details to 2 top photographers who I had turned to for help - this has never happened to any of us before, and lets hope it never does in future - but we will have a working option.
I found this company after having two failed attempts at data recovery on my broken hard drive. In desperation to recover several years worth of family and work photos ( I am an artist), I e-mailed Fields, who gave me a phone call back almost immediately. As the initial inspection of the hard drive was free, I thought it was worth a try as I had thought my data would be lost forever. However, I was reassured and sent off the hard drive. Within a week, I had a consultation on the phone informing me that everything had been recovered and put on discs to reinstate on my new computer. This was all sent back to me first class, with about a weeks turnaround time. I am delighted with the service provided.
We were chased mercilessly for an answer on whether we would like to go ahead with this. Emails and phone calls were replied to straight away with Data Fields contacting us constantly although we told them we will get back to them when we could. Once we had paid, we chased and chased information and got none. Finally, later than they said it would be ready, a new drive was returned to us. We are really happy with the work and recovery, but think the customer service made it all seem a little weird.
After my 8 year old external hard drive failed, it was passed around to local 'computer geniuses' without any diagnosis. I emailed Fields Data Recovery and within minutes the phone rang and spoke to a very knowledgeable young lady about the problem i had. She assured me about what they did step by step and so i posted my poorly HD to her for a diagnostics check. After a couple of days a very professional guy called Jason went through all the options open to us with all the answers to the questions i fired at him. In the end my HD was knackered. But more importantly, i only spoke to two people throughout the whole process, very friendly, very professional and most of all. Found the problem with my HD.
Most of my data was recovered and sent back to me very quickly and in an easy to read format. This service is expensive (£600 for mine) but I know have back all of the photos and documents that I thought were lost forever.
I would recommend Fields Data Recovery, but save up first!!
They managed to recover the bulk of my data. They were pretty lax letting me know what was going on, they had my drive for five days without contacting me, when I finally contacted them they told me that I need to supply them with another drive to put my recovered data on. when they sent me back the drive that I bought to hold the recovered data, they forgot to send me the supplied mains transformer, and USB 3 lead. so I had to spend a further £45 to replace them in order to use the drive. They did the job I asked them to do,they were not cheap, they were terrible at letting me know what was going on and getting back to me. I had to contact them each time. If I ever have a similar problem I would shop around before sending my drive off to anyone.
Our Seagate back up failed and we faced the prospect of losing years of photos, music composed by our son and a mountain of assignments. So we approached Fields who reassured us it was more than likely they could get it back for us. They estimated a cost of between £200 and £400. So we sent it off to them and within a short time they confirmed that it was indeed retrievable and readjusted the cost to just under £600 including vat. We did think this a huge amount of money to pay, but what option did we have? So we gave the go ahead, paid the money and were told the data would be retrieved and transferred to the new drive we had sent with the 'dead' one. We should get it back within a week. The week came and went and I had heard nothing so I phoned Fields who said it was taking a long time to transfer but it should be with us in a few more days. I was told that the courier would pick up the drives and they would phone me with the tracking number later in the day. They didn't, and when I phoned back the office was closed. It was at this stage I decided to look at some of the reviews which really was a mistake as they did not reassure me. There were some very good reviews but some not so good. I spent a long evening and night thinking the worst, that I had parted with dearly loved data and £600 and we had been conned. However this was groundless anxiety as the next day I phoned again and at this point was given a tracking number. The parcel arrived later that day and all was as promised. So to sum up, the end result was we got our data back, but a large amount of worry could have been avoided if the after sales or customer service had been more on the ball. I am not sure why there are bad reviews, but my ultimate experience was good. I would have given five stars but for my sleepless night. Customer service take note!
We've used Fields Data Recovery a number of times for mostly dead drives which we could not recover via software means, on 90% of the occassions the data was recovered successfully. So overall happy with the process, if a little expensive.
Actually, a concrete promise was not made and they were careful to explain prior to any financial commitment by me what the possible outcomes might be. However they did deliver and though a little more expensive than i had hoped the results were excellent. Satisfied customer.
Awful customer service throughout. My complaint was not dealt with and I was extremely disappointed with the Customer Service Manager. An absolute rip off. I would not definitely recommend Fields Data Recovery!!!!!!!!!!!!!!!!