Never thought Customer Service could be this good!
The external hard drive which had all the family's photos old and new were saved(183gb). Just Crashed so to speak. I couldn't access it. try the Googling Data Recovery was the advice from the lady in the family. Which I did was met with every type of suggestions. Saw Fields Data Recovery. Accessed the Website. Followed the instructions and emailed the problem etc. Within minutes had a email response followed up by a phone call. Advised what to do, sent the Drive by special delivery.The rest is history within five days over 90% of the data was recovered and sent back to me with two new drives. (Back up to the Back up). No complaints - when I needed help to initialise one of the new drives - that was forth coming. Great Service start to finish!
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