Never thought Customer Service could be this good!
Review by confirmed purchaser
The external hard drive which had all the family's photos old and new were saved(183gb). Just Crashed so to speak. I couldn't access it. try the Googling Data Recovery was the advice from the lady in the family. Which I did was met with every type of suggestions. Saw Fields Data Recovery. Accessed the Website. Followed the instructions and emailed the problem etc. Within minutes had a email response followed up by a phone call. Advised what to do, sent the Drive by special delivery.The rest is history within five days over 90% of the data was recovered and sent back to me with two new drives. (Back up to the Back up). No complaints - when I needed help to initialise one of the new drives - that was forth coming. Great Service start to finish!