As mentioned in my earlier correspondence I have found the overall service experience efficient and value for money. It is unfortunate that on too many occasions businesses today fail to deliver upon their promises; however from my initial conversation with Adam through to completion the service Fields has provided has been exemplary.
I initially spoke to three companies having not used a data retrieval company previously; I am satisfied I made the right decision and have already recommended your company to two other businesses already.
Well done and keep up the good work..
We knocked over a PC in the office which caused the hard drive to fail, we were recommended Fields by our IT Support... We got the Hard Drive up to their Newport office within 24 hours we had a copy of exactly what we needed & more off the hard drive. Can't fault it!
Spoke to an adviser who told me the cost would be no more than £400 - worse case scenario - and that was IF there were mechanical issues with my hard drive.
Once they showed me all the files 'could' be recovered, they whacked me with a £600 bill, to which i declined. Tried speaking to the agent on several occasions, via EMAIL and phone - but no reply to the emails; nor were my calls returned.
In addition, i sent an external backup hard drive. They didnt return this with my faulty hard drive - which meant i had to make several unpleasant phone calls and wait a further 6 Days - when asked about the delay in returning the drive - i was told by a chap - Logstics had screwed up!!!
Once my faulty drive was returned, i happen to find a recovery software which i used to recover all my files!!
So much for mechanical problems with the hard drive.
AVOID FIELDS DATA RECOVERY!!!
This is the second time that I have had to use Fields Data Recovery. On both occasions I have had excellent and speedy service. They have always done what they promised and importantly have always done the work within the time scale they promised. Their staff could not be more friendly,helpful and understanding.
They always ring to check if my needs have been dealt with and go that extra mile to explain what I may have done wrong in creating my own problem in the first place.
I have no hesitation in recommending them to any one .
I found the entire proccess from the first telephone call to getting my data recoverd and returned to be speedy and excellent communications all the way through.
From the recovery proccess being explained on the first call, to the quotation for recovery and data being sent to me was extremely well communicated and executed. I hope unfortunately not to need to use youre services again BUT if ever i did would be confident of getting great service at a fair price.
I would have no problem recommending Fields to anyone or any business/ company that experiance data loss and have already passed on the phone number to 2 of my local PC repair shops.
The good service is worth the high costs. I would recommend the company, because it is doing professional work to fair prices. The contact persons speak clear English and some speak German as well. The data can be seen online before you buy! This is an extraordinary service. Thank you.
Took a lot of time with out a lot of correspondence, then when I specifically asked or my hard drive to be shipped out straight away and was told it would be done by 4.30 and yet over a week later I was phoned and told I'd have to wait another week for my hard drive and for the amount of money I paid which was close to £500 I would of expected 2 day maximum waiting time!
Alex Zapak found this review useful
I have used FD twice in the last 6 years and their service and performance has been exceptional both times. I was constantly informed of progress and was given very realistic expectations about the chances of success. In both instances all my data has been recovered (in the second instance this was after PC World had failed).
I would definitely recommend them.
When I found that my hard drive was kaput I felt that my working world had come to an end. FDR UK restored everything quite quickly (except my emails and my addresses and phone numbers) allowing me to get back to work with all my work intact. Thank you
Simple to use
They got most of the data on my non-functioning external hard drive back and certainly all the important stuff.
Pretty swift response and good on communication with customer
A bit expensive but the alternative does not bear thinking about.
Would definitely use again.
I had two years worth of course work an a flash drive that failed. I contacted Field Data Recovery and they were more than helpful. They explaned each process step by step and the breakdown cost of each of their services. They kept me informed at every moment. and they managed to salvage 90% of the "lost" data.
Overall I found that they were professional and i wouldn't hesitate to recommend them to my friends and family.
Our company has no doubt that Fields Data is one of the best companies for recovering data from Media such as HDDs, SDDs and Memory Sticks, we can rely on them to safely recover the data and provide us with free Filelist of the data to provide to our clients. The pricing for recoveries is affordable compared to it's competitors and they offer a free investigation of your device. Unfortunately, the company reduced it's warranty period which in our case, leaves most of clients "stuffed" if there is an issue with the recovered data they have provided. For example, our clients usually do not pick up their data or check their data from our store until after the warranty period has ended, which in the past, has left our company out of pocket by hundreds (plus a very unhappy customer). Also the company recently brought in new media discs that have "fields data" printed on the discs and casing, although these look professional, our company certainly cannot provide these to our customer and thus we have to spend around an hour copying the data to unbranded discs. All in All though, the company has rarely let us down when it comes down to the actual recoveries and 9/10 times they will have successfully recovered the data with little to non corruption.
Fields are a breath of fresh air in a market filled with shysters and false promises. My drive came back from another provider "Dead beyond all hope" and a bill of 125GBP for "Inspection."
Sent to Fields, who recovered 100% of required data and even some I didn't need (just in case) at a very good price. Some in the market are charging 5 times as much.)
They even uploaded a 150GB zip file with the recovered data on for me to my servers, at NO extra cost, so I wouldn't have to deal with the logistics of receiving CDs while outside the UK.
Companies who go the extra mile get my vote every time. Fields went the extra mile and then another 2000 miles to get me my data.
Top job, very highly recommended.
I found the staff helpfull, directions to and use of the online data checking simple and quick. When the customer finally decided to have the data recovered, we had the data on an external hdd and in our possession within three days which seems fast and efficient to me. The only problems which took the rating from 5 to 4 stars were that on receipt of the ext. hdd the hdd was found to be loose in the enclosure . The customer found that the ext. hdd was not detected by his laptop forcing me to replace the enclosure for one of ours. Neither fault is major and definitely would not stop me using your services again but does ruin a perfect score.
Top Service Provider - Immediate Response - Service Fantastic - I Cannot Rate This Provider High Enough As The Support Has Been There From Start To Finish - With Any Concerns Immediately Addressed - Would Certainly Recommend & Use Again
My hard drive was damaged and contained a number of photographs and other sentimental content, as well as some development work and music. I dropped this in with Fields Data Recovery and promptly received a quotation for work to recover the data, plus the all important explanation of what was necessary to recover the data. The quote was a little higher than I had expected, though ultimately worthwhile as all of the data was recovered during the process, rather promptly as well I might add.
Fields Data Recovery managed to get all my Data back. I'm very pleased with that, it's not the first time I loosed Data due a Hard Drive failure. The only issue it can be an expensive experience. I wish these time of service could be more affordable for most of us. Recommended. Best wishes.
Fields Data Recovery managed recovery all our data. It took 2 goes but they did everything they did to retrieve all the data. One the whole it was a very good services. Highly recommend using them!
I lost the use of a computer hard drive that contained thousands of family and friend photographs, and more than one-hundred hours of family videos. It also contained important documents that had no back-up, or hard copies. I used to work in IT, so I know quite a lot about how to recover data from a corrupt drive. But I failed. So I sent the drive to Fields Data Recovery UK to see if they could recover my family and friend memories. Their response was quick and efficient, and I was given constant updates about their progress by email and by phone. To say I was I was very impressed with the way they dealt with my job, and their professionalism, is an understatement. They gave me various choices about how to receive back the data they recovered (I chose another hard drive), and I was given more than adequate time to review the results of any data recovery they had made. But the main thing is that, owing to them, I now have all my old memories back. I can't thank them enough.
I have used Fields Data on serveral occaions over the years in order to recover critical data for various clients. When it gets to the point where only a data recovery specialists can help you know that data is important to the company or individual.
Fields have done exactly what they say they can in the timeframe given. Excellent service and they have never failed to recover the data regardless of the media or state of the media.
I have used Fields data recovery several times to recover data from damaged hard disks that will not even spin up.
Each time the data has been fully recovered and in super-fast time.
Not as cheap as backing-up, but great value if you haven't!
I've used Fields Data Recovery a couple of times. They were easy to do business with and provided a quick turnaround. I'd recommend giving them a try for any 'lost' data incidents.
I took the flash memory card from my Canon EOS 400D into a local shop in 2009 and they succeeded in damaging it so that nothing could be recovered. Stupidly, I hadn't backed it up. I tried several programmes and two firms both of whom couldn't recover anything. Last year I decided to try Fields Data Recovery but without much hope since I had been told that the internal damage would probably make any recovery impossible. In less than a week I received a call from Fields Data Recovery to say that they had recovered 95% of the images. As far as I know they were able to open up the flash memory card and access the chip, something I had been told couldn't be done. After payment over the phone there and then, I received a dvd with the images a few days later, including some which I had deleted!! The few they hadn't recovered were of no consequence. In fact I would guess that they recovered more than 95%.
These photos were of a holiday my wife and I had in Crete and were irreplaceable. I couldn't praise Fields Data Recovery highly enough. As far as I am concerned, they did the impossible and what they charged was well worth it to get those images back. I would recommend them without any reservation whatsoever. They did a fantastic job.
Having been referred to Fields by a computer company in Cwmbran I posted my hard drive by recorded delivery and received prompt confirmation of its arrival. From there on it was plain sailing. I received regular updates and any request from me for information were dealt with speedily. All my lost files seem to have been recovered - too soon to know for sure as there are so many.
Generally very pleased but the £475 bill did hurt a bit!
I have used Fields Data Recovery on many occasions and can strongly recommend them! One of the great benefits they offer is the free quotation service giving you (or your clients) an upfront cost first. Also they give an estimation of the amount and quality of the data. This enables you to decide if the data is worth the amount in cost terms.
Also you speak to real people (based in the UK) who listen and can follow your concerns, not a script on a screen!
I have only ever had one cause to complain, that was over a genuine invoicing mistake and it was dealt with quickly and with professionalism.
They have a sense of urgency, which I like very much!!
Great service and great customer service - Very happy :)
We have been using Fields data recovery for a long time now
and we would not use anyone else.
Fast easy to talk to and there customer services are amazing.
Any help you need if its another disks for your data or anything they quick to send them out.
Keep up the good work guys :)
The process was simple and fully explained. After reviewing the problem with my disc by telephone, it was easy to send the disc across by courier. The disc was inspected within 48 hrs as agreed and I was given the cost of recovery upfront. I received my cds in a couple of days. There was an issue with some of the data on one of the cds but they recovered that information for me quickly and emailed it as it was small enough to do so. Along the process, all the staff I spoke to were professional and helpful and always communicated back to me the same day.
I contacted Fields Data Recovery after I accidentally knocked down my hard disk which contained nearly 8 years worth of photos and various documents. I knew it was practically impossible to get them all back but I'm glad they managed to recover more than half. The service was good and they explained every step clearly.
The only not so good thing was that communication was a little slow at times and I had to chase for updates a couple of times..People like me who need to recover lost data are particularly apprehensive about it and should be kept in the loop a bit more! Having said that I appreciate this may not always be possible.
My external hardrive recently packed up on me. I looked on line and found Fields Data Recovery UK. I made enquiries by phone and was very impressed when someone took the time to explain and go through the procedure of data recovery(as my knowledge was very limited) and also what happens if the data is recovered. Once I had sent them my hardrive I was kept well informed of what was going on and was encouraged to call if I had any more questions. Most of the data I needed to recover was projects in Final Cut. The data was recovered and sent to me on a loaned hardrive which Final Cut could not read so they were more than helpful to try it on DVD(with no more expense) and that worked perfect. It was an expensive experience but worth it to me as I recovered projects I had spent many hours on. I was happy with the service I got from Fields Data Recovery and would recommend them to others.
A speedy, friendly, reliable and professional service. Their data recovery service gave us much more than we could have ever hoped for. You get what you pay for and in this case that's an excellent service with fantastic results.
FDR provided a service that compared with other providers was second to none. Other companies requested an upfront payment with no guarantee of data recovery. FDR provided a free recovery assessment that gave me the confidence to proceed with their service. Their communication was swift and clear and the whole process was effortless. I now have the recovered data and especially photo's that would have been heart breaking to lose.
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