Reply from Figleaves
[REPLY]
- Reviews (4)
- Bill
- London, GB
- 3 Reviews
Distrust Figleaves returns policy for gifts
Be wary of this company especially when giving a gift. If the gift is not suitable, you risk losing your money.
Gift box scam
1) At check-out, the website will try to sell you extras, especially gift boxes. As you are giving a gift, you will likely add this. Note these boxes are not personalised and are Figleaves branded so they will not be suitable for re-use for other gifts. The no-quibble returns policy does not apply to these last minute extras. Recipients of gifts will not know as the returns information enclosed will make no mention of it.
2) Outside of the Christmas period, if recipients do not like their gift they must return the items within 10 days. This is effectively the statutory 7 working days laid down by the Distance Selling Regulations in the UK which covers online purchase from UK registered companies. As a return within the statutory period by the recipient is de facto a cancellation of purchase, you might expect full refund. Figleaves website even claims that they will refund delivery charges. However if the recepient does return the gift within this period, Figleaves customer services will argue the recipient of the gift has to write to them explicity 'cancelling' the purchase for a full refund.
3) When you have a problem with Figleaves, a different customer services will respond to you each occasion. You will not be able to deal with one person. The responses are handled by whoever is on duty, so you will have no continuity and it will be a struggle to escalate your issue.
Figleaves have a good thing going for themselves. The gift boxes sales guarantee a revenue stream even for unwanted orders. If the gifts and gift box are returned, they will hold on to part of your payment.
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- Hayley
- 2 Reviews
Shocking customer service
I would not recommend Figleaves, their customer service is appalling.
I placed an order of £30 with figleaves that they sent via Royal Mail but never arrived. I contacted figleaves that my parcel had not arrived and they told me that I had to chase up Royal Mail for my parcel. Royal Mail were very helpful, but because figleaves had not sent the parcel as a tracked piece of mail they couldn't help me.
After contacting figleaves on several occasions they eventually sent me a claim form for my missing parcel. They have now said they will not send me any further parcels without me paying the extra for express delivery and after 6 weeks I still have not had a refund for the items I have not received.
Having used multiple other e-commerce sites any order worth that value was always sent via a trackable postal service and all these parcels were received. I will not be using figleaves again because of their shocking customer service.
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- HammelWife
- 6 Reviews
Something for everyone! But returns are not free!
I love figleaves! A lot! I have used them for a so many purchases over the years! And always end up with things I can't live without.
They have such a huge selection of everything thinkable in underwear, lounge-wear and more! From basics to boudoir!
They have the trunks my husband prefer as well as a range of maternity bras that makes you feel comfy and mummylicious. And the sassy underwear that is not mummyish at all!
They are very generous with their discounts and offers, and I have never had any bad experience. I even love that they wrap your items in a sheet of silk paper.
The only downside is (for overseas buyers) that if you are going to return anything, you will have to pay the postage yourself. It may seem like a little thing, but here in DK it is a rather expensive affair. And this is such a huge site, that you should think they could afford to put a free return label with your order.
- Anne-Laure D. (France)
- 3 Reviews
Lots of choice. Amazing service
This is where I buy most of my lingerie and swimwear. My favorite brand (Freya) is hard to find in France and rather expensive here. Figleaves offers an amazing selection for all sizes at fair prices.
Over the years, I've only had one issue with delivery, which was solved very quickly and efficiently by customer service.
I wish I could enjoy the same free shipping/free return policy as English customers do, as returns from France to the UK can be a bit costly. However, considering the overall quality of the products they offer and their prices, it still is cheaper to buy from them and pay postage if I order more than one or two items than go to a local shop.
Would definitely recommand this site, especially to ladies who have trouble finding products in their bra size in regular shops.
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