Findababysitter reviews

Findababysitter reviews

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Don't look for childcare anywhere else!

After posting ads on gumtree, childcare.co.uk and netmums unsuccessfully for weeks, I came across findababysitter.com; I'm pleased to say that I spotted a local nanny who met all our requirements (not easy when you're looking for someone to cover only before and school 3 days a week), interviewed her, offered her the job and agreed a start date - all in the space of a week!
Some of the site's features need improving (e.g. it would be good to have the ability to filter search results on distance or last login) but I'm sure that will come with time. Otherwise the principle of the site is great and some of its facilities are really helpful, such as the table at the bottom of each childcarer's profile showing their availability on each day of the week. The subscription fees are reasonable and customer service very helpful too - when I e-mailed them with a query on a Saturday morning, they responded within 15 minutes! All in all I couldn't recommend them more.
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Great Customer Care

I am very happy with your support and quick response. This website is a great way to help people find care work locally.
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Scam sign up careully

I signed up to advertise for a job and never used it again but i was charged 19.99 every month on my credit card which i realized late and even sent an email after reading reviews here that they refund if you don't use but I got the following email saying that they don't refund money. They don't mention anywhere when you sign up or send an email that we will be charged The website does not have function to cancel subscription anywhere. I will be not recommend this website to anyone. They are using T&C as an excuse to siphon off money from vulnerable people and then telling them they are not looking carefully. The whole scam is very skilfully crafted.

Read email below when I requested for a refund:

Hi Tina,

To clarify the £19.95 monthly product is a recurring payment product.

This is stated in our Terms and Conditions:
6.3 In order to avoid interruption/disruption to your use of the Website; Subscriptions are made subject to automatic renewals. Should you wish to cancel your automatic renewal you may do so by contacting us via the Website.

We realise not everyone reads the terms and conditions so we also display this on the my account area of your profile, payment and pricing pages (please see attached images). We also mention this in the FAQ's section of the website.

I have cancelled your recurring payments moving forward, on your next billing date you will not be charged and your access will stop. I am extremely sorry but we will not be able to offer you a refund since we try and make it clear at a number of places on the website that your subscription is subject to automatic renewal.

I assure you that your subscription has been cancelled now and you will not be charged any further.
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No gimmicks, easy user interface, good support

This site provides great advice on hiring babysitters (which is what I used it for). Search functionality is very intuitive and useful. I would recommend this site to anyone looking for a sitter. The message system is great and allows sitters to upload their CVs. It appears this site is frequented by a lot of caretakers in my area (I can't speak for other cities), and the distance from note is useful when you want to narrow your search to locals. No reservations.
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Extremely efficient site with top quality respondants

I needed to fulfill an unusual request and was failing to find anyone to help with my childcare problem. Within 24hrs of posting what I was looking for on Findababysitter I received some first rate applicants and had filled the post by the following day. Unlike more general sites that cover everything from jobs to household items, this site delivers what it says - top quality, vetted childcare to meet all variety of needs. I couldn't recommend them more highly!
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Be very wary

be very wary of this company , I signed up to find a baby sitter and found one , cancelled my membership which was confirmed, two months later they took £40 from my bank account and refused to refund it even though I proved beyond doubt it had been cancelled
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Really impressed

I found a fabulous nanny/housekeeper on Findababysitter, almost straight away. Excellent customer service. Would definitely use again!
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Great website and service - fully recommend

We had been looking for a babysitter for a while with no luck, and decided with some trepidation to try the website. It was a quick and easy experience and I was amazed how many responses I got from potential babysitters. Having interviewed and got references we now have a great babysitter and a social life again! I would not hesitate to recommend the site.
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ONLY INTERESTED IN MONEY! AVOID!

Never received so much as one email from anyone off this site, asked for 'vetting' documents and then told by the highest person possible and I quote "We are a website not an agency, we don't vet anyone". So basically they are happy to promote even paedophiles so long as you pay them................is that right?

Seriously unpleasant and rude to deal with. Researched the market thoroughly as I have now done, instead of picking first and most advertised. I'm now VERY happily with 'sitters.com'. So much more professional and courteous. And they not only vet but interview all people on their website!!!!!!
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Absolutely super customer service, always helpful at the very highest level!

The customer service at Findababysitter is second to none. They are always polite, friendly, efficient, helpful and their service to the customer, I feel, is at the very highest level. I cannot thank them enough for their help and I have been most impressed time and time again by their high level of dedicated service. In short I would say that they are quite simply perfect for their customer care. Thank you to everyone at Findababysitter.
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a service that delivers exactly what if promises!

Really pleased with the service thank you. The only comment to add is that I contacted quite a few people and did not hear back from them. Of course that is their choice to respond or not but I also thought that many people are perhaps no longer available and have not updated their status. I see that you include date of last log in and this is a helpful clue as to whether people are still looking but I wonder if there is some other way you can encourage/remind people to update their status. Just a thought otherwise great.
thank you
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Not Great

This website isn't that great, as you can't filter your searches for childcare by age or whether they have uploaded a photo or how far away they live, and you only have a small paragraph of information from potential canditates on which to evaluate them.
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Great site for parents seeking child care.

I was able to find child are within a month and the support was great and available to answer our queries.would recommend for all, easy to use and great service.
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Fantastic service - just wish I could buy one month only without having to cancel the subscription

I think findababysitter.com is fantastic. I have used it twice and on both occasions I have found wonderful babysitters who are highly qualified, local and great with children. It's brilliant that you can say exactly what you want and also see what paperwork they have. The whole process is really quick. I had my new babysitter within days of signing up to the site.

The only slight downside that I find is that I would like to just buy one month's worth of access each time I use the site. I find it a little frustrating that I have to email customer services each time to cancel my subscription. That said, both times I have cancelled it, it has worked well and quickly and I haven't been charged.

All in all, a great service that I would definitely recommend.
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Quick easy to use, specific to my needs

I am a single father with very specific needs. I was happy to get a few good choices, in my local area, with this efficient company.
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Good service

I like this page because I find that I was looking for. Now I have a job and I am very happy.

Thank you for the oportunity.
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Watch out for rolling fees if you dont cancel - very disappointing customer care/empathy!!!

Very disappointing.... I used this site for a 3 month trial to see what nannies were available in my area. As I am in Scotland the turn up rate was low of high quality nannies. I found another childcare alternative through word of mouth. I had not been on the site for over 2 months, but noticed on my bank account that they have charged me again for a further 3 month contract. On contacting them and explaining the situation Findababysitter were not at all understanding - took the hardline and refused to refund me the £44.00 - even though they could see I had not been on their site / placed any advertisements for at least 2+ months (only used for a month of the first 3 month contract)! Very unpleasant experience - parents are faced with enough childcare costs - to have to be tricked into small T&C's that they cant get out of - most disappointing. I would have expected more - and will not be returning or recommending to my working Mummy friends! Watch your step and cancel as soon as finished recruiting or if there is not enough buy up of nannies in your area!
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I was extremely pleased with my job recruitment with findababysitter.com

Having placed the advertisement, I received a number of applicants and had a number of conversations before I arranged the interviews. Once I had interviewed the first three applicants I know I had my housekeeper and notified everyone who had shown interest in the position. Everything was very professional and all the applicants were polite and gracious - even if they didn't get an interview. I had so many applicants I felt it inappropriate to unnecessary to interview them all! For the cost of my advert I would certainly use Findababysitter.com again in the future. My new lady has started and I am sure that I have found a great long term member of our family team! Thank you Findababysitter.com. x
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An efficient and effective service to find the right child care

Find A Babysitter was suggested to me by another mother who had found it a rapid and reliable source of child care. I also found it a reasonably priced and effective website. The range of Nannies advertising was very wide, and the ease of seeing uploaded references, CV's, training or CRB checks made the task of drawing up a short list simple. The guidance pages - on writing an ad, and interviewing were invaluable. The e-mails suggesting possible nannies was a useful prompt. When I need to find child care in the future I'll certainly use FAB again, and I've no hesitation about recommending it to other parents.
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very good, I have made contact with some great babysitters that I use regularly

I really found it useful. It was reassuring that the applicants had full profiles and in most cases full CV's.
I found plenty of babysitters that live nearby.

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