Fitted Home Alarms Ltd reviews

Fitted Home Alarms Ltd reviews

Excellent
9.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
108 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

It was alright

I was really, really pleased, the guy came on time & was friendly & helpful. He did exactly as he was supposed to do, he even told me that a PIR that I thought had broke was still working (but had been fitted upside down) & I had thought that it was going to cost me a small fortune so I was really impressed!
However, the following day my control panel told me that I had 'supervision loss' to a certain device, my instruction book says that 'supervision loss' is when the battery is flat, missing or not correctly fitted but I had only had a new battery fitted yesterday. When I called Fitted Home Alarms Ltd I was informed that the guy who came yesterday will call me back later today.
When the guy phoned he talked me through what buttons to press on the control panel & then informed me that we had successfully removed that device from the alarm as its faulty, when I questioned him about the battery that he had fitted yesterday he fobbed me off by telling me that he'll phone me when he's next in the area to save me from having to pay out a call out fee of £120.00 again. That was last month & I haven't heard a word from him since & in the mean time I have one of my device's not connected to my alarm. Not so impressed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Efficient friendly service with (touch wood) no problems so far!!

Fitted Home alarms did a great job in fixing our home alarm system - the team were efficient and focused in completing the job at hand. We would highly recommend the company to family and friends.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very friendly and professional service with Excellent product knowledge.

Very friendly and professional service with Excellent product knowledge. I have no problem recommending them at all. They were on time, no hard sell of additional components (which I expected!) and answered the phone immediately when I had a question post installation. 10/10.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick, easy, helpful

The engineers were friendly and took time and care to make sure the system was exactly what I needed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Dependable, quality and efficient.

Always a pleasure, they just do what you asked them to perfectly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service

Very good service, prompt, in budget and of quality.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fitted Home Alarms - brilliant

Just installed our alarm today. Easy and nice equipment. Very cool how you can use the phone app to arm and disarm. Had a question on iPhone app and customer service answered me back in less than 10 minutes. From sales to customer service this company is a class act.
Great service !!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

service engineer visit

I called to have my alarm services, Ash was very friendly and helpful. Engineer came and carried out the work again he was very good with his manner and I was happy with his knowledge and work
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very good service

Very friendly customer service, called them up a couple of times to discuss my needs and Ashwin from fittedhomealarms gave me very informative information and answered all my questions.

fitting was very professional, no hassle and a very good company, highly recommended.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Professional security installation. Helped us achieve the best security setup for our flat without the worry.

Fitted Security Alarms provide a very good home installation service that is well worth the money. Very happy with the alarm and the setup they provided for our Yale 6400 system. They also communicated well beforehand, and were flexible with regard to date/time of our installation appointment.

Our only gripe was that we ordered an evening installation, but for legal reasons they apparently cannot install after 6.00pm. We agreed on a Saturday installation instead, but really 'evening installation' should not have been sold via their website as a service option.
Fitted Home Alarms Ltd

Reply from Fitted Home Alarms Ltd

Hi Chris,

First of all, thank you for your wonderful and very kind review.

With regards to the restrictions we have over evening installations, these are only seasonable and applicable for certain works that are carried out outside the property such fitting a siren box due to the additional risks in winter times.

In most evening installations, we start the work by 5pm and manage to do the outside works before 6 pm and hence this is not a problem. Having reviewed your order, we understand you couldn’t be present in the property before 6pm and hence we had to reschedule. We are glad you agreed to a Saturday installation instead.

Once again thank you for your custom.

The team @ Fitted Home Alarms
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Reliable service.

Called for several quotes for changing the bell box battery on my home alarm after the company that fitted the alarm were not interested in maintenance. Fitted Home Alarms gave the most reasonable quote and provided a prompt and courteous service. Would highly recommend.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good service. Recommended

Good customer service on the phone and good website. Prices fair and simple. Booked Monday, came Wednesday and fitted system in 90 minutes. Installers were polite, on time and efficient and explained everything well. Good alarm system that provides peace of mind. Call centre happy to answer questions and talk you through things. No pressure selling and reliable, friendly staff. Wireless system, no mess, easy to use. I would recommend this firm to others and would use again. Worth the money.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A service worth having.

Everything went to plan. The order was placed and the payment made. As promised they rang to confirm the fitting of the alarm and the fitter turned up on time. He was a pleasant man and fitted the necessary sensors without making a mess and by clearing away the old system. He explained everything and went through it again when there was something I did not understand. The Company later phoned to ask if everything was OK. An excellent service and one that I would recommend .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service and very efficient

I decided to use a company that was highly rated for customer service and was not disappointed. The discussions and advise were extremely helpful and the product purchased was good value for money. A completely different end to the spectrum of customer care when compared to their competitor, ADT.

Would highly recommend
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great alarm system design and very pleasant to deal with

Very good, would use again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very impressed.

Good service, decent prices, useful advice (they talked me into a lower priced product than the one I had ordered as they felt it suited me better and was a better product) and product appears very good decent quality. Prompt and neat fitting.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

On time & budget

The installers arrived as agreed, fitted the first system very efficiently, then moved on to the 2nd location and performed as before. I would recommend them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

speedy service with superb support.

Nice people.
Punctual, careful and caring.
Explained everything.
Thoroughly recommended.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent

We were very impressed with the entire process. We chose the alarm system we wanted online and within a few days it was delivered and the installation date arranged. The website was simple to follow and had plenty of information to enable the best system for us to be chosen. The fitters were excellent, worked with us to set up the system and also advised on the best place to put some of devices. We were trained on the use of the system and so far are very happy with it.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Disappointing

We booked a service for our Yale alarm with Fitted Home Alarms soon after we moved into our new house, to correct a fault with one of the movement sensors which had given a false alarm. All they appeared to do was change the batteries in all the devices. The fault was not fixed, and in fact, after their visit we had more frequent false alarms then we did before we tried to fix the original problem. We also now have an intermittent beep from one of the smoke alarms which we cannot seem to fix. We spoke to Fitted Home Alarms numerous times about these problems, and they said an engineer would be in contact next time he was in the area. We never heard from Fitted Home Alarms, or any engineers, again.
Fitted Home Alarms Ltd

Reply from Fitted Home Alarms Ltd

Hi
Thank you for taking your time to provide us feedback. We just reviewed your order, and all communications involved. I can confirm the service order was placed on 29.10.2013 and the service was carried out on 01.11.2013 by our engineers. When the service was booked over the phone on 29.10.2013, you had mentioned the false alarms and you were told of possible reasons for that including low battery or faulty sensors. We were never told you identified this as a fault from a particular sensor.
The engineers are saying you did not report the problem at the time of service, that a sensor was causing problems on the system. There were no log reports on the system to show there was a trouble with a particular sensor either. As you can imagine, such faults are not easy to identify if they are intermittent. Had we known at that time, we would have recommended a solution then and there to replace them.
After you reported the problem again, which was discussed in detail with Chris, and we agreed to have an engineer sent out to sort the problem for you. However we were told we could access the property only early morning before 8.30 am or after 6.30 pm, which is outside the normal working hours and we couldn't arrange an engineer for the same.
We are still happy to have an engineer sent out to resolve the problem in normal working hours as discussed before. We find it unfortunate that we haven’t been able to solve the problem to your satisfaction, and we are still happy to do this for you.
If you would like to discuss any of the above further, please let us know.

Fitted Home Alarms Ltd Details

Installation with Warranty

All our installation services come with warranty for your peace of mind. Anything goes wrong, rest assured, we will be there to fix it.

Quick Fitting

We are a quick turnaround company. We aim to do all our installations within 5 days of alarm order. You also have the option of getting installations done within 24 hours of order, in evenings or weekends.

Certified Installers

All our installers are CRB checked for your protection and are manufacturer trained specialist engineers.

Prices

No hidden Charges,No Monitoring Charges, No Contract Traps,No Monthly Fees, All Price include fitting charges & VAT.

Alarm Training

Our engineers are very patient, we will will train you on operating the alarm, teach you some easy alarm testing methods and leave you with some of our cheat sheets on easy alarm operating tips. All part of our service to you!

About this company

We are one of the fastest growing home security companies in England. We are a quick turnaround company. We aim to do all our installations within 1 to 5 days of alarm order. And for your peace of mind, we all our installations come with warranty. All our alarms are priced keeping customers affordability in mind. All our prices are clear, easy to understand and published online. We currently operate in Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, East Sussex, Gloucestershire, Greater London, Hampshire, Hertfordshire, Kent, Leicestershire, Northamptonshire, Oxfordshire, Surrey, Warwickshire, West Midlands, West Sussex and Wiltshire.

Visit Fitted Home Alarms Ltd

sales@fittedhomealarms.co.uk

Call us on: 02031378727
We live here: 1 Bishops Court, Lincoln Road
HP12 3RE High Wycombe
United Kingdom

Category

Fitted Home Alarms Ltd is ranked 13 out of 24 in the category

Fitted Home Alarms Products


Massive Clearance Sale
Massive Clearance Sale
Massive Clearance Sale
Massive Clearance Sale
Recommend us on Facebook Share us on Google+ Follow us on Twitter Watch us on YouTube

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.