Great company and great fitting service, at a very reasonable price.
Just as I have written above.
I had a Visonic Powermax pet friendly home alarm system fitted along with additional sensors. It was easy to make the appointment and easy to fix a suitable date for the home fitting. The staff were very professional, friendly and did NOT try to push / hardsell products to me. They gave me the information and when asked a recommendation. I have already suggested this product and this company's services to others. The alarm itself works very well with a pet at home (a large cat). The installers considered the cat's behavior before identifying the correct places to fit the sensors. Anyone with pets, especially cats, knows that most home alarm systems trigger false alarms. Job well done !!
I chose my alarm online and requested a call back. The sales advisor who called was extremely helpful and after talking to him I purchased a different alarm to what I had originally picked that suited my needs a lot better.
The 2 men who arrived to fit my alarm were just excellent. They explained everything, gave me good advice and didn't leave until I was completely happy with how to use my alarm.
I would definately recommend this company to anyone thinking of getting a home alarm.
I got their service after trying to buy the alarm from a cheap source and then ask a builder to fit it. The alarm was faulty and the fitting had flaws.
Then i called fitted home alarms and they were helpful in changing the system bits that did not work.
Had i used them earlier for some extra money i would have saved the hassle and the trouble and could have got a much better system in the beginning for the same price.
Fitted Home Alarms Ltd simply do what their name says. They suggested the right system for us - not the most expensive. They didn't cover parts of the house that only Spiderman could reach. Good, helpful phone manner. Fast, efficient work. Highly recommended.
We wanted to upgrade our alarm and looked at various sites and prices and found everything we needed on the Fitted Home Alarms site. To coin a phrase, they did just what is said on the tin, communicated, arrived on time, flexible approach to fitting the right solution for our needs. They actually listened to us, which so many suppliers of services just don't do these days. Cannot recommend them highly enough.
Two guys came and installed the alarm within 48 hrs. Reassuring to know it has been properly installed and tested and they are there should you need to contact someone. Polite, efficient, great service all round.
We are really happy with the service. The website was easy to use and had a wide range of products. The great thing was that I purchased one of the alarm systems from the website but when the fitter called me, he advised on a better system for a similar price and I didn't have to do anything for the change. They arranged the fitting slot and bought the other system with them, customised everything to our needs and we just had to pay the extra on the day for the additional sensors etc. The system was fitted quickly without any mess and works perfectly. The staff were professional and friendly. I have already recommended to a relative.
We just wanted a simple alarm system at a reasonable price. The people from fitted home alarms did just that and didn't try to blind us with science at extra cost. Fitters turned up on time and were friendly and honest.
My alrm system is only few months old. I find it very much easier and convenient to alarm and dis arm effortlessly using the home and away fascility. I am yet to explore the other capabilities of the alarm system which I am sure will be done in the coming months. No false alarms and therefore I can leave the house with no worries. I have had no complaints from a tenant for whom I got the similar set up following a break in.
So far I am more than pleased that I got Fitted Home Alarms to install the security system. Also I must mention the friendlyness of the two installers.
They turned up to install a yale system which turned out to be inappropiate to fit and their advice was to add more which would cost me another £100 approx. Great but do you have any advice that would cost me nothing more. In the end we upgraded the system to a Visonic which cost us another £144 and seemed a lot better than the cheaper looking yale system. Everything was rushed and they seemed as though they couldn't wait to get out. The advice was as minimal as possible and when i asked a question it was yes / no as if i should know what to do. Needless to say when they departed there was an issue and due to there haste they forgot to put a splitter in the phone connection to enable me to use the internet. Simple but if you don't know then it causes lots of problems because i got on to my provider and ran all sorts of checks and all come out ok. I traced it back to the fitters. Lots of wasted time later i called the fitter up who when questioned why he missed something so obvious, appologised and said he was late and needed to get to the next appointment. Very quick in taking my money for extras which are expensive from them but not a problem wasting my time . 2 weeks later I haven't heard a word from them and no call to check if all is ok.
Felt the advice on type of alarm was very good, the guy turned up on time discussed installation , all explained very well, and cleaned up without having to be prompted. I would recommend to anyone.
I originally rang this company about a particular home alarm but the advisor convinced me to take a cheaper alternative as he said this will be a better option for what I needed. I am glad I did as it a great alarm (visonic) with the option that it rings your mobile if the alarm is triggered whilst you are away, brilliant.
The installation was quick and easy. The installer was a nice guy and did a neat job.
The team provided an excellent product with excellent service. The fitters arrived on time and communication prior to and during the fitting was very good. They were extremely knowledgeable about the product, provided suggestions on how best the alarm should be fitted and fitted the alarm very efficiently. I highly recommend this company.
I had a fantastic experience with Fitted Home alarms. From ringing up to enquire to the people who came to fit it I had excellent service.
I spoke to Caroline and my alarm was fitted by Josh and Adam who were absolutely lovely, did an excellent, clean, perfect job which I could not fault.
Would definitely recommend.
The service was prompt and the installation quick,easy and professional. Can't fault it although would have liked more information on future service and maintenance.
The fitters were knowledgeable and helpful in siting the PIRs and in fault-finding a dodgy phone line. Thoroughly recommend.
Had an alarm system fitted this morning by Jo and Adam, who were extremely professional and courteous in their manner, and can gladly say that I could not be happier with the result.
From the initial survey (going through where I would prefer the sensors placed along with their recommendations), right through to the professional installation leaving no mess whatsoever, and finishing off with a walk through of how the system works, these guys were incredible.
The customer service at the point of initial order was also exceptional, clearly the assistants were experts in their field and were helpful and understanding in terms of delivery times etc.
There were no 'hard sells', just honesty in terms of which accessories I would require in order to satisfy my home security needs.
Excellent all round company, who I will be definitely recommending to family and friends.
Keep it up!
I called in the Monday morning to order my alarm....and by the next day it was up and running! Amazing fast service.
The engineers who fitted the alarm were absolutely super and explained everything before they left!
Very professional workmanship and not a trace of mess anywhere. I will thoroughly recommend!
The website promised that within two hours of my paying for the system an engineer would call my number and confirm my appointment for fitting the system. But this did not happen even after two reminder calls; the engineer only rang back in the evening.
This was important to me as I needed to take a day off to get the work done and needed to book it with my boss as soon as possible.
The person who took down my card details for the payment promised to send me a confirmatory email. But this did not arrive. When I rang later and mentioned this, an email was issued. The email did contain an apology for the delay.
On the day of the installation, the installation part went well and I even put the comment ‘good’ in respect of this on the form. However the service immediately after the completion of the fitting left much to be desired.
There were two engineers present, with the senior engineer doing the talking. He seemed to be keen to leave as soon as possible after completing the fitting instead of making sure that the customer was confident in using the product. His instructions on how to operate the alarm were hurried, taking no account of the fact that the customer may not have operated an alarm system ever before. He did not have any patience when my wife asked some question about the operation of it and was abrupt.
His answers were mainly: ‘it is in the manual, it is a DIY manual’. If I wanted the DIY option I would have bought the same system directly from Yale and fitted it myself, instead of paying for the services of Fitted Home Alarms.
Customer relations are built up by meeting the customers’ needs and unless the standards of manners and communication are improved, we do not feel that we will be able to recommend this company.
Very easy and efficient service after purchasing online and all fitted quickly by a couple of cheerful young men. I found out later that it wasn't activating properly and it needed quite a few phone calls before being replaced. However, all well now and I recommend this product to anyone wanting a basic alarm and not able to fit it themselves.
I had a lot of confusion on how to approach installing a security alarm. Did a lot of research on internet and was looking for a company who would install a profressional alarm. I took a risk with this company and made the first phone call to ask some questions. The helpdesk person knew a lot of about the alarms, even very technical details that I would not expect a normal helpdesk person to know. This was the first thing that impressed me. I was advised on the options I had in mind and was surprised that expensive option that I was thinking of buying was ruled out as a result of this. In the end I made the right choice and placed the order. Now the installation team was also very knowledgeble and provided an excellent and timely service.
Only one area of improvement I would suggest is around the documentation. I know the manufactures manuals are big and complex. It would be useful if fittedalarms provide a quick and handy reference sheet for their customers for basic things e.g.
* Peforming a regular walking test
* Changing the phone numbers listed on the alarm to call in case of an issue
* What to do when you receive a phone from the alarm system (press 2 or 3 etc.)
* How to activate alarm remotely
Overall I am very impressed and would strongly recommend to buy from fitted alarms. Thanks. Amit
the service we received from your engineer JO was exceptional, he fitted the alarm system without any mess or disruption to the day, he then explained how to operate the system and carried out a test run so that we were certain of a secure home when we are away from the building. WELL DONE...
I spent about an hour on the phone with a cs person who at no point in time told me the alarm I was purchasing was a plug in and not hard wired. The engineers were completely useless in the information they gave me; they couldn't put the keypad anywhere sensible due to limitations in the cable wire provided to them. Again something the cs person did not tell me. In the end I had to sent them packing. I had to call twice to get a refund administered. All in all would not recommend them, will never use this service again.
Very prompt, efficient and polite service. The engineer who came to fit the alarm was professional and friendly. We're very happy with the alarm system and glad we found Fitted Home Alarms on the internet.
Everything went smoothly from first contact to fitting. This was the only company we found that had their pricing published clearly on their website, the guy on the phone even told us to get quotes from other companies before we agreed to buy. No pressure to purchase at all, something we couldn't say about some other companies we contacted. Once we decided, the system was installed within 3 days or order. All the customer service people and engineers were polite, friendly and mainly patient with all our questions. And when I needed some tweaking on the system, they came back without making any fuss at all. Our warranty for the system took care of that. We will definitely recommend them and we are looking forward to receiving the excellent service in the future as well.
The guys were incredibly helpful and polite, great customer service. They fitted the alarm quickly, explained everything and were in and out in about half an hour. Well worth the money and I wouldn't hesitate to recommend them. Oh and they put the recycling out!
I wanted a home security system fitted and having shopped around Fitted Home Alarms offered by far the most competitvive quote and delivered the highest level of customer service.
Post sales service has been excellent in helping us understand our system which has brought us great peace of mind.
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