Reply from Flights24
[REPLY]
- Reviews (20)
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- Idia Aisien
- New York, US
- 1 Review
TERRIBLE!!! IT'S JUST SO UNFORTUNATE
This is the worst flight booking site I have ever been on in my life. If there was a change in the price, I could have paid more for it. They obviously have no regard for your customers and whether and their family holiday plans. The most terrible service I have gotten in my entire life, they cancelled my flight plans to meet with my family in miami for new year's. who does that???!! #disappointed #unsatisfied #totallydisgusted
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- Corina Sile
- Chisinau, US
- 1 Review
the worst I have ever seen
It is the worst. I have never ever experienced such troubles with a ticket booking company. Their customer service is totally inexistent. It's like talking to a wall. I booked my ticket. Of course they applied a tax which was not listed initially. but past that, I had an emergency and I wanted to rebook. i called them and they told me there was a ticket available, which would cost me an extra 370 dollars. i agreed to that, after which they held me waiting all day, and in the end told me they didn't manage to book that ticket. Initially though they assured me and even emailed me with the connections available. Then they told me to contact lufthansa, because they are supposed to help me. Sure they could and they would, but I bought the ticket from flights 24 and not lufthansa, and their policy doesn't allow anyone to make changes in their system. After hours of talking to these agents that were telling me they are working on my ticket, I got nothing.
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- Daryl Ward
- Munich, DE
- 4 Reviews
Parent company is awful
Before you book with the company read my story. I live in Germany and booked with Travel24.de - The parent company Unister is the company that owns flights24. The company gets a lot of bad press in Germany - My experience backs this up. We booked a holiday over a website called ab-in-den-urlaub. This website sporned a window to book a holiday with another sister company travel24 - where a voucher I had purchased online minutes before could not be used. To make matters worse the holiday I booked had daytime flights - important when you travel with young children. Minutes after booking and seeing the website had switched I tried to cancel - I was told I couldnt as the flights were already booked - and confirmed as daytime flights. A week later a confirmation was sent with night time flights on a different day via Istanbul! (8 hours travel instead of 4 and 1 days less holiday) No chance to change anything - without paying over 1300€. Read the reviews of fly.co.uk - look at my story below - and follow me on Twitter - then make up your own mind before booking with this company.
Twitter UrlaubMeister
http://prezi.com/lpku1luzz6is/ab-in-den-urlaub-where-holiday-booking-becomes-a-nightmare/
- Kitty lover
- Oklahoma, US
- 2 Reviews
Awsome
When traveling to Greece this year, we booked with flights24.com for the first time. The website is excellent and its simple enough to easily use. The booking process was also simple for us to complete. We found lots of different options enabling us to choose the ideal flight package for our holiday. What's more the price couldn't be improved upon by any of their online competitors. We would definitely recommend them to friends and family, and we will use them again for our next planned trips.
- langsor
- 1 Review
Fees NOT listed in checkout or web page!
Beware this scam.
If you read the positive review titles you can see that they are advertisement slogans posted by this agency.
Being told that there are hidden fees I read every item during the purchase and checkout--there was absolutely nothing about the charges that continue to be added to my credit card!
My next action is to report them to the BBB and Credit Card agencies.
- Emily Brocksmith
- Lone Tree, US
- 1 Review
Great Prices Always!
I had a great experience when I bought my tickets. I always find the best deals on Flights24 every time I buy plane tickets!
- michael
- odenville, GB
- 1 Review
Food for thought
It was so easy to book a flight,that was at a low price that i cound'nt get with any any one else. on top of that they give me a even lower price when i booked right then. Thanks
- Nancy
- Ridgeway, CA
- 1 Review
Stick with a reputable travel agency!
I am extremely dissatisfied with Flights24.com! In the Spring I booked 4 tickets to fly to Ft. Lauderdale (4 one way there and 4 one way back due to a cheaper price). After being notified by Mastercard that my account had several charges relating to this booking, I looked into it and found "hidden and misleading" charges that totaled a couple hundred dollars +. I immediately contacted their customer service by email, explaining my dissatisfaction with their misleading advertisements and asked if they'd reverse my charges because I was NOT going to use the tickets. After a couple of hours of correspondance between the two of us, I went to bed ( 11 pm my time, but 8 pm their time). I woke up to find 2 messages saying that I had until midnight that night (by then it was 8 hours past their deadline which I had slept through!!) and they would reverse the flight charges, but not the large service fees - which was the main thing I asked to be removed in the first place! When I wrote back saying that I'd like to take them up on their offer, they refused because it was "past their deadline"! I explained to them that it was 11pm - 2am eastern time and I was sleeping and didn't get the message until the next morning when I awoke! Here it is 7 months later and it still has not been resolved!! I am so disappointed in Flights 24.com! Stick with the reputable travel agencies such as Orbitz or Travelocity!!
- Marquetta Brown
- Chula Vista, US
- 1 Review
Last minute does not have to cost more!
I had to book a flight at the last minute due to a family emergency. I was prepared to have sticker shock and to have to try and get a loan. To my amazement, I paid no more for the ticket. I have purchased two tickets this summer and have been pleased to get good fares on major airlines with no hassles.
- Jennifer
- Arlington, US
- 1 Review
- Nancy
- 1 Review
Easy and the Best
I spent hours searching for airfares last May of 2011 to Myrtle Beach for my nephew's wedding. A friend told my about Flights24. I went to the site and immediately found the BEST airfare and booked it for myself and two children. We took the offer to pay a small amount so we could all sit together. We had such a great flight. I'm booking my flight to Dallas next and I'll be using Flights24 from now one.
- suzanne
- buffalo, US
- 1 Review
good service
always provides the best deal. reservations are easy to make. found them by accident but I will keep going back.
- carla snow
- grove city, US
- 1 Review
FIVE STAR SERVICE!!!
I had not one problem getting my tickets or anything thanks alot.. Couldnt beat the prices either..
- Natalie
- Irvine, US
- 1 Review
hidden gem
didn't even know about this site til about a month ago when my pending move from the west coast to the east coast needed to be planned. Found multiple flight back and forth and for all my holiday travel for about half the price as all the other sites listing the same flights. I'm def going to be checking flights24.com first from now on! Thanks
- knightrider
- Michigan, US
- 2 Reviews
Great for last minute airfare offers
My wife and I were looking for the best airfare deals we could find online, so we can book our family vacation to Egypt. We like booking online because, its convenient, we've done it frequently and never had any issues before. When our vacation destination came up on flights24 at an irresistable price for what was included, we just couldn't say no. After discussing with all family members we were traveling with, we booked our tickets straight away and off we went. The overall website is very easy to navigate, with you just entering your search details such as destination, length of stay and travel dates. Within few minutes of the website searching for the best deals, the search results are displayed and you can select the appropriate deal.
The only downside is, we were charged for travel insurance. It was automatically selected for us, and we did not know that we were suppose to unselect it, especially when we already have our own travel insurance. I will recommend flights24.com to everyone.
- katie
- Carrollton, US
- 1 Review
Good website
The website is easy to understand, and the flights are always cheap. Good option for international booking!
- helloyou
- Kentucky, US
- 2 Reviews
Good deals on this website
After going through some negative experiences when it comes to finding cheap airfares online, I always book my ticket directly from the airline carriers. I was very apprehensive about purchasing anything from flights24.com, however, the trip offered was the best value I could find and I decided to give it a try. I booked a roundtrip ticket for my girlfriend and I from New York to Miami on a Tuesday evening, and we received the tickets the following day. My ticket was confirmed promptly and the services flights24.com provided was very good.
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- Cody H.
- Billings, US
- 4 Reviews
Flights24 is a useful site
I found flights24 very helpful when booking flights. In principal you can find out the airfares from hundreds of airlines in a matter of seconds and they also state whether the airline is a 'low cost' no frills type of airline or not. The prices we paid were reasonable even though we didn't go for the cheapest flights and opted instead for a more comfortable airline because we were flying with our son.
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- Sophia Ward
- Richmond, US
- 4 Reviews
Cheap airfares to be found!
I first used flights24 about two years ago but since then I hadn't made any bookings throught them until this April. I found cheap flights to Key West for my vacation with a few friends. Finding suitable flights only takes a few seconds and then after you select one you are onto the booking page. The booking process is straight forward enough but you need to uncheck travel insurance if you dont need it as it's automatically added to your order. I received the confermation email shortly after making the booking and then received my etickets a few days later.
- Ryan Thompson
- Denver, US
- 2 Reviews
Easy, fast and cheap way to book flights
I've never used a travel agent to organise a holiday but sometimes I can see the attraction if you have to spend lots of time searching and checking information from many different websites. Thankfully I didn't have this headache when using flights24. The website is very straight forward you give your travel dates and destination and it compares airfares from hundreds of airlines so you can see which are the cheapest and which fly direct. I was able to find a cheap flight and the booking process was quick so I'd give it 5 stars.
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