After having a dreadful experience after just making an enquiry with Floors 2 Go - very, very pushy, I was determined to find another supplier of what we wanted. I came upon Floor Choice, Matt was so helpful, professional, not at all pushy and just over £500 cheaper!!! We are renovating a house and will buy all floors from here - couldn't recommend them highly enough. Wish we came across more retailers with this fantastic sense of customer service.
Most people normally dont take the time to rate service that is good, only bad so i thought that I would comment here and commend the guys at Floor Choice for the high level of service and the speed in which my order was delivered. Keep up the good work, will be coming back.
Sample never arrived. Disappointed
The choice of engineered flooring on the Internet is bewildering. A floor company let me down at the last minute and I desperately needed to find a replacent. Floor choice staff Mike and Mat were really helpful, got me samples out and ordered my floor in a couple of days. Within a week it was all delivered. Great service ! My only gripe was the delivery service who weren't as helpful and keen to dump and leave ! Change your couriers guys but would really recommend this team otherwise
My first order took over a week to arrive, but I was being repeatedly asked to rate Floor Choice in spite of not having received the goods! Irritating
For my second order I paid for next day delivery, after 3 days the goods had not arrived. I emailed Floor Choice asking where they were - I did not receive a response. They arrived after a week - I had paid £16 for nothing.
I will not use them again
Cheapest price anywhere with a delivery that matched any local distributor.
The service I have received from floor choice has been excellent from start to finish. The price was the best I could find and the communication from the company was excellent as well. Even the courier was polite and very helpful.
I would highly recommend
Ordered some Rubio Monocoat. Good price and quick delivery. But the product was a very old version. Spoke to Rubio themselves who said they were surprised anyone still had stock of this as it has been revised twice and is years old.
No response from emails asking for an explanation or solution.
Happy with the price and the speed of delivery, when the two tins arrived they were both very badly dented, the packaging was ripped. not enough tape or protection.
no spills so didnt return them but it was for a client and it looks like they fell off the back of a lorry.
Sorry but ordered told 2 working days 10 days later it arrived !! Asked for a call prior to delivery but did not receive one. Tried go contact you 2 today unable to get any response . Quite disappointed time had to wait as this has held house reservations up.
I have bought various items from Floor Choice a couple of times now and have found them to have the best prices around with a great variety of products to choose from. Delivery was very quick on both occasions and the customer services people were helpful when I rang them. Certainly on my favourites list.
Have already recommended them and will be using again items were delivered on the predicted day and driver helpfully bought them in for my wife who would of struggled with that and a toddler otherwise.
Very helpful staff and great customer service!
I have mistakenly given you bad feedback that was meant for woodand beyond please accept my apoligies and remove the negative feedback
I have already commented on the excellent service and product that you supplied to me
I bought worktops, good price, good quality. Only negative was the delivery driver wouldn't help move the worktops from the pavement so they had to be roughly cut outside - not ideal. This may not have been down to floor choice tho.
Helpfull on the phone prior to ordering.
Order placed and I was fully kept in touch regarding delivery.
Correct items delivered when they said they would.
Van driver helpfull with unloading.
Cannot ask for more
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