FlooringSupplies.co.uk reviews

FlooringSupplies.co.uk reviews

Excellent
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Review by confirmed purchaser

I didn't waste time shopping around, I just went straight to the best.

I'm on my third project for flooring since I moved into the cottage. The first time, I did a lot of searches on the net for best value for money. It turned out that the cheapest search, Flooring Supplies, also provided the best customer service I could have asked for - they kept me up to date with my order, arranged a time and date that was convenient for me, and the driver was friendly, polite and very helpful. The second time I ordered flooring, I didn't bother shopping around, just went straight to Flooring Suplies, and again, they delivered. This third time, I had to cancel the delivery date three times, due to delays in the project - no problem, Flooring Supplies just amended the details every time, with courtesy and good humour. So - wouldn't hesitate to recommend them to anyone, they really are the best.
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Review by confirmed purchaser

great floor, great service

I ordered quick step laminate, great quality, easy to lay and this was the best price I found looking online. I could choose the delivery from next day to a month in advance, delivery was on the day as promised. Free underlay was great as it saved some money!
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Review by confirmed purchaser

Standing ovation

Excellent transaction. Simple to place order online. Product arrived on agreed day with a call in the morning to give me the time (2 - 4pm ) when the delivery would be made.
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Review by confirmed purchaser

Great shop!

Have ordered from them three times and never had any problem. The delivery service is particularly good - you pick the day and date and the guy shows up when they say he will (and it's free too). Highly recommended.
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These people only understand customer service before they get your cash

The post-sale customer services of this company was appalling. When a minor problem arose, they were both rude and unhelpful. Two months on and I was left with a job I could not complete. This was of little interest to them.

The company chose to quibble at length about a delivery charge of £30 on an order of over £2500. I am not sure this is the way to show appreciation to a valued customer.

If everything goes smoothly, you will be fine. If there is a problem, you will not.

AVOID
FlooringSupplies.co.uk

Reply from FlooringSupplies.co.uk

Dear Dermot

I am aware that you have been in contact with our customer services team for some time today regarding us not being able to accept your specialised order, which is the bases of your grievance with us.

As I understand it, you placed an order for some very distinctive flooring and skirting boards. The skirting boards were regrettably delayed which we communicated to you at the time and you were satisfied with the delay. On the day the skirting arrived, albeit it later then first advised (due to a delay incurred by the manufacturers), we contacted you to arrange delivery.

At this point you advised the specialised goods where no longer required so subsequently cancelled this part of the order. This means that we have been left with your specialised goods that cannot in fact be resold, with all costs that this incurs. A full refund was raised for your cancelled items without delay or argument.

We have made the decision to unfortunately not raise more specialised orders for such items, which I can only apologise for and am sorry that you feel let down by this decision. We did give you the details of a number of other retailers who we felt would be able to help you.

As you can see from all our other Trustpilot reviews this is not a situation we have been in before and really do try to do our best to make sure all our customers are satisfied with both our pre and post service.

Kind regards

Melissa
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Review by confirmed purchaser

Flooring Supplies -- I don't think you'll find a better company !!

I couldn't fault the service received from Danielle and the sales team at Flooring Supplies, samples received promptly, and when ordering they agreed to store my order of 19 boxes at their warehouse until our new house was available, with goods then being delivered on the day I requested a month after ordering.

Kahrs engineered flooring is great, easy to lay on the 3mm underlay provided, with a good variation in grain and knotting.

Excellent all round, and would definately recommend Flooring Supplies as a 1st class company for timber flooring.
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Review by confirmed purchaser

Jobs a good one

from order to delivery from email to text and phone call the service was excellent
throughout. the flooring went down a dream, everyone is very pleased with the flooring great product and easy to lay,would recommend highly.
shame the decorating side did not happen as fast
Many thanks
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Review by confirmed purchaser

very happy would come to you again if i need flooring in the future thank you

I was very happy with the floor that I have now got down in my bedroom. The sales person I spoke to was extra helpfull. My flooring arrived when I was told it would and all perfect condition thanks again
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Review by confirmed purchaser

Amazing service!

I originally placed my order with another online flooring company as they were marginally cheaper. After promising me my delivery within a certain time frame and not receiving it and not being able to get hold of them, I cancelled my order with them and contacted Flooring Supplies. I placed my order over the telephone on Friday and received it, as promised, on the Monday. I received exceptional service from the salesperson, Michael, who was extremely helpful and friendly. I would definitely recommend Flooring Supplies.
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Review by confirmed purchaser

Very efficient, and helpful!

Floor looks great, and Flooring Supplies were very helpful and efficient!
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Review by confirmed purchaser

Would really recommend

Within 2 minutes of placing the order online I had a courtesy call from the company to confirm the order. I chose the free delivery option between 8 and 6 and the van arrived at 7.50 which left me with the rest of the day. Fantastic service would def use again
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Review by confirmed purchaser

brilliant !!!

from ordering to delivery very straight forward flooring looks great no problems and saved us money ordering on your web site thanks C VIC
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Review by confirmed purchaser

Excellent as usuall.

Used them many times for my business and they have never let me down.
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Review by confirmed purchaser

completely satisfied.

The advisor was very helpful and the order was processed and delivered as
stated at the time of ordering. I am very satisfied not only with the overall
customer service but the price was also very competitive.
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Review by confirmed purchaser

Excellent... Thanks to Alba

I have got the best price and all delivery details to Switzerland have been perfectlly managed by Alba.

Flooring is perfect as promised.

Great thanks to Alba for her outstanding help.

Eric
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Review by confirmed purchaser

Service and delivery went like clockwork

The information provided and the follow up paperwork was excellent. All phone calls were answered by well informed staff and the Kardean looks even better down than in the showroom. One very delighted customer!
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Review by confirmed purchaser

First class service

Great communication and prompt delivery,I will certainly order from this company again and would recommend them to friends, all in all a first class service.
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Review by confirmed purchaser

good quality, good price

Very happy, arrived on time, nice product (88m2 solid oak natura oiled rustic flooring), competitive price. One slight hiccup was that their website ground to a halt when I was part way through ordering, but I was pleasantly surprised to find that it was backed up by a manned and helpful phone contact. Ended up getting adhesive (rewmar ms polymer, for going into concrete screed) elsewhere slightly cheaper.
FlooringSupplies.co.uk

Reply from FlooringSupplies.co.uk

Hi Jonathan

Many thanks for your review, and your patience on what turned out to be a frustrating time for us. Our sales team are a great bunch indeed. Thanks for the tip on the adhesive, I'll have a look :)

Kind regards
Danielle
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Review by confirmed purchaser

Floor supplied and laid by flooring supplies.

Bought a great engineered wood floor. I had ideas of laying this myself discovered that it was not as easy as I thought. I phoned flooring supplies who arranged Mark to come and fix the floor. When he discovered the door had been leaking water on the old floor and rotted the wood, there were no dramas he just fixed it. The floor looks great and a fantastic job has been done I am delighted. I am writing this review 4 months after my floor has been laid and i can recommend this company to do a great job.
FlooringSupplies.co.uk

Reply from FlooringSupplies.co.uk

Hi Nigel

Thanks for taking the time to come back and review us, we really appreciate it. We will pass this onto Mark too.

Kind regards
Danielle
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Review by confirmed purchaser

Excellent Service

Website easy to use. After placing order received phone call to confirm order details. Delivered on chosen day and driver phoned to confirm delivery time.
Very impressed.

FlooringSupplies.co.uk Details

About this company

Visit FlooringSupplies.co.uk

Contact information

Call us on: 0800 999 8100
We live here: Wyatt Way
IP24 1HB Thetford
United Kingdom

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