Very pleased with the product. I went for an engineered wood floor which arrived exactly as described. Was a little nervous about how the finish would be but it is just what I wanted.
The service was very efficient. Delivery was easy and on time as per the booking.
I will be recommending FlooringSupplies to others without reservation and will definitely use them again for my own needs.
I had seen some negative reviews online of the Kahrs Oak Grasse Engineered Wood Flooring that I ordered, mainly due to people not realising that some planks have saw marks or knots or dents to give an antiqued feel to the wood. I was kindly called by a sales person to double-check with me that I knew about the saw marks and dents. This is exactly what I was after as pristine planks would have looked strange in my room. The colour and finish of the planks is great, warm and characterful. Delivery was within a couple of days and the driver called to update me on his progress along the way.
Installed the floor myself and it looks great. Couldn't be happier.
When ordering the flooring I had very good service. They were very helpful in getting the order in quickly so we could make the next scheduled delivery. The delivery slot is between 8-6 which I feel should be a little more detailed I.e morning or afternoon rather than anytime that day. The delivery was actually early, 7.20 which meant they ended up waking us, not impressed.
Our 2nd experience with ordering was not as helpful. We looked for advice on the trimmings that we should use and don't feel we were given much help. We ended up buying something we didn't need as well as some stuff were the carpenter had to come up with a way to install it as it wasn't really what should of been used. We also organised a specific day for delivery which we were to was fine. We organised for someone to be in the whole day & it never turned up. This was very annoying.
The returns policy was never fully explained at time of ordering so when we did enquire we were surprised by the terms of the returns policy, very expensive.
I had next day delivery, the delivery driver was running late due to traffic but he kept me informed so I wasn't left waiting around for him! Now the flooring is down- it looks amazing! Thoroughly recommend Flooringsupplies! Thank you x
The service from the company was excellent but I wish the delivery company had brought in the wood into the house as promised ( as it is advisable to store the wood at the same temperature as where it is being laid)
Flooring Supplies were very helpful answering questions and sending samples. The Kahrs flooring is of a very high quality and you can see the difference from cheaper products. The installation with its locking system was very tight and positive, as well as allowing the boards to be undone.
A locking stair nosing that only came as 1200 mm length meant we had a minute gap when two were joined was our only difficulty.
A very good service and an excellent product.
From start to finish a good experience, delivery options to suit. I choose free delivery as i had time and at this time of year thought i'd wait all day and have minimum service - but not at all the service was excellent. I had a local handy man lay the flooring, this had been a 62 sq metre job over 5 rooms and the waste has been minimal. I've got to say the end result looks amazing and i would definately recommend both the company and the product.
Visited Thetford showroom and salesperson very helpful. Quality of flooring very good and pleased with our choice. Delivery very good. Problem i had with overall experience was aftersales service. I tried calling 6 times to ask for some advice on fitting into bay window recess. Person to help always busy and never returned my calls. Just about to purchase another 25m of flooring and not sure if we will go back as felt let down after we had paid.
It was so easy to order from Flooring Supplies UK with its great range of quality products and with customer enquiries answered so promptly. Will use again if need arises and will certainly recommend to friends
Danielle was a great help when we were deciding what to buy. When we only got a partial delivery, they quickly found out that our remaining goods were lost in the system. I had the fitters lined up for the following day and so Flooring Supplies sent replacements overnight which arrived in time. Great service.
Michael who I spoke to and placed the order was excellent. Materials were delivered to site on the day arranged. Everything was dealt with in one phone call and the delivery arrived on time. Can't rate them highly enough.
Excellent service, communication (by phone and e-mail) and on-time delivery of Kahrs flooring yet again from Flooring Supplies. We have no hesitation in recommending them and their reliability to others.
Overall satisfaction; Fantastic!
As a family we decided to replace our carpet with a modern wood look on the a Thursday evening. The following day I set about the internet looking for a good deal. Compared a few sites and quotes and found Flooring Supplies to be the best value. I ordered on line, paid via PayPal so I felt secure. Everything ordered arrived by the following Tuesday and by the Friday it was installed and looking great. Like I said above, this has been my quickest lay ever!
I ordered my karndean tiles from flooring supplies as they were the cheapest place I could find that stocked the particular tiles. I had to purchase a particular design grout strip to match the tiles. I had to order four packs of black strips. I paid the extra 25 pounds for a saturday delivery and everything got delivered on time. So far so good!
Well this is where the problems started. I started laying the floor and right towards the finish line I opened the last pack of grout strips and they were white instead of black. On the following working day which was Monday i phoned customer services and made a complaint, and they promised me they would send out 2 new packs for Wednesday am. It all sounded OK.
However, Wednesday am came around, no delivery. Wednesday pm came around and still no delivery. They finally turned up on Thursday pm, and to my amusement and horror I found that one pack was correct and one pack was white again. I again phoned customer services and was informed that human error is always a possibility. Shocking! How can the same mistake happen twice and be delivered late.
Think twice about ordering from these people, the extra delivery price of 25 is a con, as you won't get anything resent out in time and they will send it late.
The tiles themselves are absolutely fantastic
The response from the sales team was good when I tried to order a different delivery address to that on my credit card and sorted out the problems quickly (after some hic-ups over my email address - probably my fault) and the flooring arrived in good condition. Communication was good when the gripfill was not available and was quickly refunded and did not hold up the order. Only slight problem was that we booked a timed slot for delivery with assistance, unfortunately the courier did not know this and arrived an hour and a half late (although we were told this was possible in a call the night before) and did not know that he was supposed to unload to the flat. He did so but only after we pointed out the note on the pallet. Unfortunately this was under other packaging (perhaps put there by the courier). The driver was on his own so needed a fair amount of help to offload the packages.
So overall an excellent service but you need to look at your couriers and the information you provide them with
I asked for samples of 3 products and chose the solid oak planks with brushed lacquer finish to give a close match in colour to existing parquet blocks. Delivered on the day I requested - having been kept informed by email and phone - terrific service!
We have just finished laying the floor in our new 8mtr x 3.5mtr lounge - it looks fantastic - took about two and a half days for me and my husband to lay using the adhesive foam underlay - we took some time to get the technique right but with careful planning it went very smoothly. This looks absolutely great - planks fitted perfectly even at the end of a large area - thank you so much for a great product that gives a really professional finish.
I ordered the flooring online and received a phone call about the delivery almost immediately! The order arrived quickly and it was all correct. Delivery was free. I would definitely use this company again. Their site is clearly laid out and the instructions for measuring floors are very clear and helpful.
Staff couldn't be more helpful explaining what accessories I required for my wooden floor. The floor was delivered on time and was as expected from the sample ordered.
Many thanks Elaine
Flooring arrived nice and early delivered by local driver who was very good. Got 21 packs of Ballymore eng. wood flooring, quality very good, a lot of variation in shades however with a bit of planning looks lovely when laid, especially the beveled edges. Everyone loves it!
called into the showroom on Purley Way and selected engineered wood flooring, colour, finish and size
thought that was it
later 300 miles away thought of skirting - email query was answered immediately with links that made choosing easy.
a bit later I thought of vinly for shower rooms - email query answered immediately with links to products that would match perfectly to the engineered wood
just before delivery builder asked me about trim in door ways where wood met vinly and wood to outside doors again email query answered immediately with links to required products. All delivered on time complete with all required materials like glue and underlay.
My new home looks and feels like a million dollars with the products I purchased from Flooring Supplies
I ordered my flooring with this company after I was let down by another company.
I received a courtesy call minutes after placing my order online where they confirmed the details of my order. The payment was not taken out of my account until the order was dispatched and I was contacted on the day by the driver to inform me when he would be arriving.
i have not yet put the floor down so I will write another review when I do.
I am extremely pleased with this service and would not hesitate to use them again.
After looking around and searching on the Internet to purchase the right type of flooring, I decided to go for the engineered oak wood flooring. I can say that, the price was very reasonable compared with others. The service was excellent. Delivery was well organised. Every thing was done in a highly efficient way. The thing is that we are refurbishing the place and we did not come round to lay the floor, yet. I will be writing a review again once the floor is installed.
Thank you again, flooring supplies for your service. I highly recomend.
I recommend this company for their prompt service and helpful attitude. It's a pity that more don't follow their example.
Ordered mid-day on Tuesday delivered at 8:30am on Wednesday even allowing for a change to requirements in a phone call at 3:45pm on same day. Thanks.
Everything from choosing the wood both online and in the showroom, ordering the correct quantity, to the prompt delivery, to the wood itself installed was without hassle or nasty surprises. The quality of the engineered wood is good, as my carpenter friend told me. I'd be happy to recommend flooringsupplies and would use them again. Very happy with my engineered oak flooring.
Very good pre- order advice from the Croydon shop staff. The order was delivered on time and despite other reviews, the driver unloaded and stacked the delivery in my garage, with my help.
Very good quality for great price. Extremely efficient staff, I received a phone call within two minutes of placing my order. Floor was delivered in two days and I received a phone call 15 minutes before delivery as per instructions I left on the website. Wood came in perfect condition, nothing was damaged. I would definitely recommend the website. Thank you. Happy customer.
easy to deal with, good value for money!
minor little issue ( although not enough to detract from 5 stars): at £45 a delivery on Saturdays is quite pricey and the delivery company got confused and delivered in the morning rather than as agreed the afternoon.
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