I'm on my third project for flooring since I moved into the cottage. The first time, I did a lot of searches on the net for best value for money. It turned out that the cheapest search, Flooring Supplies, also provided the best customer service I could have asked for - they kept me up to date with my order, arranged a time and date that was convenient for me, and the driver was friendly, polite and very helpful. The second time I ordered flooring, I didn't bother shopping around, just went straight to Flooring Suplies, and again, they delivered. This third time, I had to cancel the delivery date three times, due to delays in the project - no problem, Flooring Supplies just amended the details every time, with courtesy and good humour. So - wouldn't hesitate to recommend them to anyone, they really are the best.
I ordered quick step laminate, great quality, easy to lay and this was the best price I found looking online. I could choose the delivery from next day to a month in advance, delivery was on the day as promised. Free underlay was great as it saved some money!
Have ordered from them three times and never had any problem. The delivery service is particularly good - you pick the day and date and the guy shows up when they say he will (and it's free too). Highly recommended.
The post-sale customer services of this company was appalling. When a minor problem arose, they were both rude and unhelpful. Two months on and I was left with a job I could not complete. This was of little interest to them.
The company chose to quibble at length about a delivery charge of £30 on an order of over £2500. I am not sure this is the way to show appreciation to a valued customer.
If everything goes smoothly, you will be fine. If there is a problem, you will not.
I couldn't fault the service received from Danielle and the sales team at Flooring Supplies, samples received promptly, and when ordering they agreed to store my order of 19 boxes at their warehouse until our new house was available, with goods then being delivered on the day I requested a month after ordering.
Kahrs engineered flooring is great, easy to lay on the 3mm underlay provided, with a good variation in grain and knotting.
Excellent all round, and would definately recommend Flooring Supplies as a 1st class company for timber flooring.
from order to delivery from email to text and phone call the service was excellent throughout. the flooring went down a dream, everyone is very pleased with the flooring great product and easy to lay,would recommend highly. shame the decorating side did not happen as fast Many thanks
I was very happy with the floor that I have now got down in my bedroom. The sales person I spoke to was extra helpfull. My flooring arrived when I was told it would and all perfect condition thanks again
I originally placed my order with another online flooring company as they were marginally cheaper. After promising me my delivery within a certain time frame and not receiving it and not being able to get hold of them, I cancelled my order with them and contacted Flooring Supplies. I placed my order over the telephone on Friday and received it, as promised, on the Monday. I received exceptional service from the salesperson, Michael, who was extremely helpful and friendly. I would definitely recommend Flooring Supplies.
Within 2 minutes of placing the order online I had a courtesy call from the company to confirm the order. I chose the free delivery option between 8 and 6 and the van arrived at 7.50 which left me with the rest of the day. Fantastic service would def use again
The advisor was very helpful and the order was processed and delivered as stated at the time of ordering. I am very satisfied not only with the overall customer service but the price was also very competitive.
The information provided and the follow up paperwork was excellent. All phone calls were answered by well informed staff and the Kardean looks even better down than in the showroom. One very delighted customer!