The information provided and the follow up paperwork was excellent. All phone calls were answered by well informed staff and the Kardean looks even better down than in the showroom. One very delighted customer!
Very happy, arrived on time, nice product (88m2 solid oak natura oiled rustic flooring), competitive price. One slight hiccup was that their website ground to a halt when I was part way through ordering, but I was pleasantly surprised to find that it was backed up by a manned and helpful phone contact. Ended up getting adhesive (rewmar ms polymer, for going into concrete screed) elsewhere slightly cheaper.
Bought a great engineered wood floor. I had ideas of laying this myself discovered that it was not as easy as I thought. I phoned flooring supplies who arranged Mark to come and fix the floor. When he discovered the door had been leaking water on the old floor and rotted the wood, there were no dramas he just fixed it. The floor looks great and a fantastic job has been done I am delighted. I am writing this review 4 months after my floor has been laid and i can recommend this company to do a great job.
The company was fantastic to deal with; there were a few phone calls and emails exchanged which were professional and polite.
Unfortunately the delivery service was poor. There was no phone call to say approximately which time they were delivering, and I had to make and wait for calls from Flooring Supplies to establish this. On arrival the delivery man brought one of the nine parcels of floorboard to my flat and refused to bring more up because he had '12 other deliveries and he wasn't covered by insurance'. I proceeded to ask him to help me stack them properly in the hallway and his countenance was not yes. He walked out and I - a 62kg female- had to restack them alone.
I first used Flooring Supplies when we renovated my parents home in 2005. Purchased a Kahrs Walnut floor which still looks amazing 9 years latter. Purchased a Kahrs Oak flooring in 2006 when we bought or next home through Flooring Supplies - great service. Just bought a new house and guess what...... used flooring supplies again. Price and service is amazing. Well Done for keeping up the great service! A very happy returning customer.
I recently purchased engineered Hardwood flooring from this company. I found the website easy to use, clear & very competitive. I was given the usual 8am-6pm delivery time which is of course standard. However the delivery driver called me the night before to arrange an exact time for drop off which to me is unheard of but very welcome. I truly felt like a valued customer. when I came to fit the floor it went down like a dream with no issues. I will definitely use them again.
The whole process of purchasing the bits and pieces that I needed to install my new oak flooring was really easy and straightforward - I found what I wanted on the flooringsupplies.co.uk website, ordered it online, they helpfully phoned me to confirm the order, and delivered it sooner than I had expected!
The website of flooringsupplies is very good: clear pictures, a lot of information about the product and installation. Great support, the customer service guided me to buy the right floor for my needs. Bought 170 sqm. Excellent quality – every single board! Very good delivery service and after sales care. I will buy again and recommend them.
If you are needing flooring this is the company to use! Service is fantastic, your informed all the way by phone by text and email what's happening with your order. You chose a delivery day to suit you, driver arrives, even bought my flooring inside my house as it was a wet day. Second time I've used them and definitely will use again .the quality of flooring is of a high standard.
Bought almost 80 sqm of Natura Oak Belfast last fall. Got a nice discount. The floor is MAGNIFICENT! Nice warm feeling when you walk on it and the texture is just so lovely. Matt lacquer makes it look especially good! Very-very happy with the product and the service. The only thing to be aware of is that it can be scratched quite easily but I always ask my guests to take off their shoes anyway, plus I fit soft pads on all the furniture that stands on the floor so it shouldn't be a problem.
Bought Natura New Oak Dublin Engineered Wood Flooring. The customer service and delivery was excellent. We are very pleased with the floor finish. It was easy to clip the pieces together length wise but very very difficult to laterally slide them fully together, needed a lot of hammering. We upgraded the free underlay, but couldn't work with it and bought a product that was easier to fit from a DIY store.