Would definitely use Florida Car Hire if renting a car in Florida. The whole process was so so easy. A guy called Darren dealt with our booking and he was so friendly but knew exactly what he was doing and talking about. He also gave us a couple of money saving tips which was a bonus. Overall just a fab service, Morag
We have been using FloridaCarHire for nearly 10 years and would fully recommend them. Competative price and if you have any questions they will get back to you, excellent customer service, nothing appears to be too much trouble. First class company to deal with
Easy to book on line, recent enquiry by phone was very informative and professionally dealt with. This is not my first booking with this company and have returned to book again because I have been so happy with my previous experience. Easily the most competitive prices offered. Will recommend to friends and family.
Booking my hire car was easy, stress free and gave me peace of mind that all my queries had been answered effectively and honestly. Price match readily agreed to without hassle.
Very helpful, pleasant, good telephone manner and extremely good customer service provided.
Happy with the service and booking was easy, they phoned to confirm we needed to make a slight adjustment and it saved us money. So very pleased with that. Makes me think they will go the extra mile for there customers, we just need to go and pick up the minivan
We have continued to use FloridaCarHire .com over a number of years and, without exception, we have received personal service from Rob. Last year, although at the Olympics, Rob answered a potential booking call from us and ensured we were able to collect a car in Florida the following afternoon. Amazing and exceptional. Thank you.
Booked my florida car ealier today,
Spoke to Rob Melhuish who sorted everthing. Told me all the things i needed to know and more.
Extremely helpful, will definately use again and also recommend to friends.
Their website is very clear and its very easy to book a car, confirmation and voucher was sent sent through promptly, would have no hesitation in using them again!!
Rob always returned calls, stayed patient and gave sound advice once we had ordered car, making sure I was aware of sales tactics in Orlando. I would not hesitate to recomend and use again.
I have been searching for a good car hire site for Florida for some time now, after reading the reviews on FloridaCarHire.com I decided to talk to them direct.
The service was TOP, from giving advice to booking. Rob is an outstanding employee who really cares for his customers. This comes through clearly when you speak with him. The prices are very competitive and the advice was awesome, keep up the good work guys and I am 100% sure that customers will come to you by word of mouth!
Anyone who wants a lesson in customer care should talk to Rob, an example of its true kind!
We have used Florida Car Hire several times and always go back to them because booking is quick and easy. You can clearly see what is included in the price so there are no nasty surprises at your destination. Vouchers are emailed through quickly and their rates are very competitive - we have found them cheaper than going directly to Alamo. Have recommended them to family and friends because of excellent pricing and ease of use.
I spoke to various different companies and found that the prices didn't actually really vary that much but what made the difference was the customer service. Most other companies I spoke to were no where near as helpful or clear and in some cases downright awful! Rob however went out of his way to be helpful and friendly and that was definitely the reason I booked with Florida Car Hire.
The booking process is very simple and clear. Whilst they are an agent, they clearly define what you will receive when hiring a car and do so better than most of the main rental companies.
Cost is competitive and represents good value for money.
The service is quick (voucher issued very quickly when notified i'd be travelling during the standard 2 week issue period) and efficient.
I have used this company for several years and have found them to be consistently reliable.
I've used this service before to hire a car, some of the best rates and very clear about what is included and what's not, which is not always the case on some sites. Very easy, quick and trouble free booking.
I was pleasantly surprised to find a real person on the end of the phone without automated option numbers or call centre back ground noise. Once we had a brief conversation about my car hire needs, the gentleman on the end of the phone soon sorted it all out, and even found me a cheaper option by slightly adjusting my pick up and drop off times - to avoid paying for additional days car hire that I didn't really need.
The service was thorough and left me feeling confident in my choice of using this car hire company - I would definitely recommend to anyone wishing to hire cars in Florida!
Love the fact that the price quoted includes all insurances and up tp 3 additional drivers (Alamo ) and a full tank of fuel. I always look to purchase these prior to going as it can be quite expensive when you add it on in the USA. Having checked other web sites not only did the quote include the above but you where also the cheapest. I m a returning customer and was very pleased before with the service I received, the voucher arrived within the timescale given and there was no problems at the car hire company in Florida.
I spoke to Rob Melhuish and I can honestly say that he was one of the best and most helpful representatives that I have ever dealt with. Not only did he sort out my specific problem but also helped in many other ways also, FloridaCarHire,com are very lucky to have people like him working for them and the public are very lucky also to be dealing with a company and people like Rob.
Well done to Rob for first rate service and well done to Florida CarHire.com for employing people like him.
Philip O Sullivan
109 Wicklow Heights
Anyone that knows my standerds for a bargain / customer service would be surprised that I would give 5 stars but this company are a genuine 5star company.
They explain very very well what is included in the hire and also advise you on what the people on the desk will try and sell you. They then explain why you don't need these additional fees. They also price matched another company after checking it up.
I have already passed on this companies details on to others and they are also now going to book through them, anyone reading this should do the same.
The consultant was well informed and able to deal with all of my queries. They gave good advice about what to expect when picking the vehicle up and how to deal with it. Would definitely recommend this company.
Rob,who I dealt with was enthusiastic and very informative.He called me back promptly the following day so we could go through the booking and gave me some important advice for when we collect our cars in Orlando in 4 week time,for the first timer collecting a car if you have the Gold package insurance don't let the desk talk you into buying extra insurance,your covered and believe me I've been GOT before years ago,when kids are running around your feet and everyone's tired,don't give in to the seller.
Car hire company dealt with our complaint and got us compensation, problem was with alamo and not florida car hire
booked car online when arrived at airport after long flight was told that car we had booked was smaller and to get bigger car would cost us more money.
When we refused we were then told that as credit card in my name and husband was going to be main driver it would cost us another $200. When we demanded to speak to manager we were then told it was a deposit of $200 which we would get on returning vehicle. We were also told to return vehicle with no fuel as we had paid for this already.
We checked this before returning car and found it had to be returned with full tank or we would be charged.
The car which we were allocated was the one we originally booked and there was infact no smaller vehicles available.
The member of staff who dealt with us was determined to get more money from us and blamed the online booking system and not Alamo
Florida Car Hire were really helpful when booking, especially with little tips about what to expect when we pick up our car up at the airport. Also, there were no qualms about price matching - seems to be a really good deal!
I have used Florida Car Hire many times and have never been disappointed. My only problem with this booking was when I clicked on 'vehicles' I expected it to bring up the range on offer. Instead it just kept taking me back to the booking screen. I tried it on my PC and iPad and it was the same. Not a huge problem as I just went to the Alamo site to look at their range of vehicles.
i had been shopping around for a while for car hire and had heard a few horror stories. when speaking with floridacarhire they put my mind at ease. they mot only matched the cheapest quote i recieved but they beat it. if the service on arrival is as good as i recieved during booking i will most definatly recommend anyone to use floridacarhire. Thank you for all the help, advice and support i recieved, first class and the best service i have encountered.
I have used Florida Car Hire previously, booking on line but on this occasion I had to enquire about additional drivers. The service I received from the young man was terrific and he took possession of the booking for me from start to finish. looking forward to using them again.
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