Flowers Unlimited reviews

Flowers Unlimited reviews

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8.9
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Excellent service

Have used Flowers Unlimited on two occasions and they've performed brilliantly both times, quick delivery and good value for money, cannot recommend highly enough!!
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Review by confirmed purchaser

Flowers For Mum: impressive delivery & product

Recipient very impressed with flowers. Easy to order on website but I found it difficult to track the order using the website & when I called the shop - repeatedly couldn't get through although they did respond promptly to a direct email enquiry assuring me that the flowers had been delivered on the same day as ordered. Overall- very impressed & would use them again
 flowersunlimitedbrighton.co.uk

Reply from flowersunlimitedbrighton.co.uk

Thanks for the review. I think that was a day we had an issue with some of our incoming phone lines. The number on our website is a call tracking number and the company that we use had a temporary outage. Apologies for that. Our driver is detailed to update the website tracking as he delivers, giving an almost real-time update to customers. It seems that this did not happen for your order. He has been duly spoken to and this will not happen in the future!
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Review by confirmed purchaser

1st class service. Thank you.

1st class service. Thank you.
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Review by confirmed purchaser

Service and delivery up to expected standard, very disappointed that flowers this time wilted and died within a week.

Previous experience with Flowers Unlimited has been excellent. This time the Mother's Day bouquet looked great on arrival, but this soon turned into disappointment as after a few days some of the roses died and after a week it looked a sad apology for a bouquet. I bought my mother some flowers from the local supermarket as a replacement.
 flowersunlimitedbrighton.co.uk

Reply from flowersunlimitedbrighton.co.uk

Hi Mr Wallace. Many thanks for your review. If we'd have known of the issue at the time, we would have sent some replacement flowers for you straight away. Most florists, including Interflora, will give a 7 day guarantee (5 days for spring flowers and some summer flowers), although as you say most times flowers will last longer anyway. As we deal with a perishable item, and they can sometimes be kept in differing conditions, it's not always possible to guarantee that there will never be an issue. We will, however, always try to remedy a situation. I will contact you directly to arrange some new flowers for your Mother.
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Review by confirmed purchaser

When other florists couldn't deliver, Flowers Unlimited did.

I ordered mothers day flowers from another same-day online florist I'd used before, only to get a phone call saying they were too busy and couldn't in fact deliver - despite having taken my order and card details. Time was short. A couple of others advertised mothers day delivery - but couldn't deliver either. A bit of googling, and Flowers Unlimited appeared to offer what I wanted. I ordered, the flowers arrived the next day, mothers day. She was delighted, so was I.
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Review by confirmed purchaser

Quick, honest and beautiful flowers!

This was an easy experience. Quick to order and the delivery was super quick. Lovely quality product at a good price. I will use this service again in a heartbeat!
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Brilliant service and recipient very pleased with her flowers-very helpful

Flowers sent as a birthday gift ...recipient very pleased with them. I was very happy with the service received over the phone and would definitely use them again
Many thanks
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Review by confirmed purchaser

Very helpful over the phone. As I didn't know how to send flowers abroud

I would really recommend them as i really didn't know how to go about sending flowers to newzeland. The lady on the phone was really helpful as I didn't know how to do it on line. My sister inlaw loved the flowers.
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Review by confirmed purchaser

Excellent service!

Would definitely recommend Flowers Unlimited, trustworthy, excellent service.
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Review by confirmed purchaser

Wouldn't use anyone else !!!!

Having used many florist in Brighton & Hove I can without doubt say that flowers unlimited are the best I've come across. Honest and reliable when I had to change my delivery address at very short notice. The flowers were fantastic quality, even 2.5 weeks later they still look great. Thanks Mr O Davis
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Review by confirmed purchaser

Great website, wonderful flowers

The website is great to navigate, large selection of flowers and I am told that the flowers are beautiful. delivered on time.
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Review by confirmed purchaser

Ordered from the Republic Of Ireland, excellent and very speedy same day delivery, many thanks!

Excellent service with a simple, easy to use and efficient web service with lots of choice! Will defo use again. Many Thanks!
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Review by confirmed purchaser

Delivers according customer request

Discussed my requirements over the phone. When I needed to change the delivery date on the day they were able to accommodate my request.
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Review by confirmed purchaser

Very happy with product

great service easily ordered online. very happy with outcome. will be using again for sure
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Review by confirmed purchaser

Just the Job!

This is the site you want, it does exactly what you request! They are easy to use, quick and efficient. -Just what you want!
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Review by confirmed purchaser

Worked out in the the end but with one problem

Flowers came at a reasonable time but with one rose missing from the 12 rose bouquet. They were replaced with a complimentary box of chocolates and all is well!
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Review by confirmed purchaser

Really dissappointed and unfortunately won't use the service again

I specifically chose a plant from your website beacuse it was potted in a gorgeous looking oversized teacup and saucer. This was the description of what would be included in the price and what I could expect to be delivered. I chose this as I wanted to send flowers but the recipient collects teacups so it would have been perfect! What you sent was not what you described on your website or on my invoice. It was just a pot plant and no cup and saaucer in sight! In which case I would have sent nicer flowers instead. I felt let down and that your site is misleading. Its the second time its happened to me as well, so unfortunately I will not use the site again and I would never recommend it.
Shame.
 flowersunlimitedbrighton.co.uk

Reply from flowersunlimitedbrighton.co.uk

Email sent to reviewer:- Hi Karen

I’m sorry not to have replied earlier but we have been busy with the Valentine’s peak period.

I’ve now had a chance to have a look at this order and am sorry that you feel let down. We received the order on our website, but send it on to as local florist who is part of the Interflora network to execute. They were unfortunately out of stock of the teacup and saucer and substituted for an alternative pot – this is acceptable within the terms and conditions and Interflora substitution policy. I can understand your disappointment and accept that you should have been advised – which we would have done had we known at the time.

We do have the tea cups here at our shop and I would like to offer to either deliver one to you to pass on to your friend, or for us to arrange to deliver one directly to her.

Please let me know what you’d like us to do.

I noticed you said that this is the second time this has happened to you – I don’t seem to have any record of you buying from us before. Do you have any further details?

Kind regards
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Review by confirmed purchaser

Service beyond expectation!

I recently made a special order for sadly the funeral of my father. The order was placed on Monday of New Year week. they were unable to get a florist locally to the funeral to undertake the special order and did it themselves on portland road to secure my order.
Not only that, but they hand delivered to Woking where the funeral was taking place. The flowers were delivered by early Friday morning. I was over whelmed by their dedication to my order! And extremely appreciative of the consideration. I have usedf them many times but now would definitely recommend them.
CJ Munday
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Review by confirmed purchaser

Post-Christmas gift

The flowers were, according to the recipient, "beautiful". I was delighted with the efficiency of the service and felt the price was reasonable for a nice little gift. I would like to give 5 stars but didn't see the flowers and don't know how long they lasted

flowersunlimitedbrighton.co.uk Details

About this company

Visit Flowers Unlimited

Contact information

Call us on: 01273736949
We live here: 175-177 Portland Road
BN35QJ Hove
United Kingdom

Category

Flowers Unlimited is ranked 7 out of 27 in the category

Our Guarantee

Love it or we'll sort it out!

We think we provide the best bouquets and best service in town. We take the trouble to ask the right questions when you order so that we can understand what you're looking for. We then go out of our way to get it there as you expect it and on time. If you're unhappy with what we do, let us know, and we promise you we'll take ownership and sort it out for you. This may mean we'll send some more flowers or that we'll refund you. Love it or we'll sort it out!

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